Citygate Arvostelua 

My CUPRA Tavascan was due a recall for the reprogramming of its matrix headlamps.

From booking the car in through to collection, the team were excellent and extremely helpful. The whole process was handled professionally, communication was clear throughout, and everything was completed efficiently and on time.

A smooth and hassle-free experience from start to finish. Thank you to everyone involved for providing such great customer service. Highly recommended.

Terrible terrible experience. I have tried multiple times to arrange a service for my Cupra, receiving no call back from Citygate or confirmation emails.

I tried on their chat service and emailing them, nothing. I then receive an email a week later with the WRONG registration number, WRONG date, WRONG centre. When I respond asking why my pick up service hasn't been processed, they tell me it's not a service that's offered.

I try a couple weeks later to book again, the online booking system doesn't offer Cupra Born as a dropdown as their website is out of date... I phone up the booking line and I get told by quite an abrupt customer service rep that I've already made a booking for end of October at the Slough branch (I live nowhere near Slough), and turns out they have my postcode as Basingstoke when I live in Barnet. Instead of apologising for the errors and trying to resolve, I then have to have an argument about how far I actually live from the centre, which a simple Google Maps search will tell you.
She fobs me off to a complaint email address, and refuses to explain why they have all my details wrong, confirming that she has "email evidence" that I booked for end of October in Slough. I actually have email evidence where I respond to say you've got the wrong booking and all my details are incorrect! The sheer nerve...

Fix your website, fix your data APIs, fix your training with your customer service reps. What a shoddy service. If only this wasn't a lease vehicle and I could just go to my local, reliable service centre and avoid having to deal with you again.

I always have a great experience when attending VW service centre, but this time Tosana the adviser I met, made me feel welcome and well looked after.
Her customer service was exemplary.

Reminder one day prior. Stuck to what they said (“first in at 8am and a fast turnaround”). Little waiting time. Courteous and friendly staff, comfortable area in which to work while I waited, and wifi available.

Amazing experience. Very smooth, video showing what was being done and great communication throughout

From delivering the car to collection all went smoothly very helpful and friendly staff
Great customer service

Great communication and experience. Marc was very helpful with all my queries

Nigel was superb! He was very clear on what was really required.

From initial purchase through collection and subsequent services, I have always received the most helpful and efficient customer service at this dealership. The staff are always friendly and helpful and have often gone beyond expectation. Skoda should be proud of them.

After a disappointing experience at Kia Enfield, I drove 45 minutes to have my car serviced at CityGate Kia Watford, not sure what to expect. They went above and beyond, both in the quality of service and the genuine personal touch. Natasha and Dan were brilliant, and there's a great, positive energy throughout the dealership. I'd recommend CityGate Kia Watford wholeheartedly.

Easy to book. Quick service. Great communication.

Service enquiry was shocking - clear and obvious issue with a pricing scheme to take 2 days and 240 quid to spot the problem - this for a customer who has bought 2 cars over the last 3 years! Not at all what you expect for a loyal customer and no empathy etc - issue is jammed reverse camera mechanism in open position, so not the work of hercule poirot to diagnose it!!!

I would highly recommend this service center and especially want to thank Natalia, who assisted me from start to finish.
​The service she provided was absolutely top-tier—Natalia is exceptionally helpful, efficient, and highly professional. She clearly knows her job inside out, making the whole communication smooth, direct, and straightforward. On top of that, she is very friendly and always has a welcoming smile. She is truly the right person in the right place!
​It is also worth noting for anyone buying a car here that any issues under warranty are resolved immediately and completely hassle-free. Highly recommended!

I was welcomed when I arrived, and, as I had opted to wait for my car to be serviced, I was offered a beverage, and this was provided and placed on a table alongside me, and I was given a comfortable chair to sit while I waited.
When my car was ready, it was brought to the door for me so I did not have to walk too far as I have mobility problems.
I was given the paperwork and what had been done was explained clearly to me.
I was treated courteously and with dignity.
I would certainly recommend Citygate, London Road, High Wycombe as a place to go for work to be carried out on your vehicle, with care and efficiency, and for great Customer service.
The staff were all friendly and courteous and answered any questions I had efficiently and accurately. Great team, well done!

The people at St Albans are simply the best. Every time I visit I leave with a warm and fuzzy feeling safe in the knowledge that I’ve been treated with respect and courtesy. Laura in service is a particular highlight, as is Danny who services my car. What a pair of superstars

My repairs were completed with out any fuss. Just how I like it done, all my questions were answered. I also checked out the new ID Polo which looks like a good addition to the VW range.

Effortless transaction egzon and moshin was great

Great experience friendly helpful same as when I first apicked the car up always there to help with anything you need help with

My id.4 went in to fix a warning light on the dashboard.
They ran diagnostics and found it was not a faulty battery but was fixed by resetting the cars software operating system.
I was kept up to date by phone as to when to collect.

Took our Skoda in for service and MOT in Sept. Was told that brake pads and spark plugs needed attention and agreed to this. The air filters were also changed, without consultation, at a cost of over £100. This had not been discussed in advance with me. First I knew of it was when I saw the bill...
I have made my concerns known to Citygate and Skoda via their customer satisfaction surveys, and requested a call back, but have heard nothing from them.