Cheaptickets Arvostelua 483

I booked a hotel using CheapTickets a few months in advance. When I got to the hotel they informed me that the room I reserved had smoke damage and that I was unable to stay there. For the inconvenience they refunded me a night and put me in a different room. They informed me that I would have to contact CheapTickets to get the refund and they would issue a refund on their end to CheapTickets. The card I used to book the room had since been cancelled since my bank account was hacked.

When I called the first time to get the refund the guy on the phone said he would inform the appropriate parties of my card situation and that someone would call me. No one called me. The second time I tried to get the refund I was told that they could only issue the refund to the card on file. I explained again that it’s not possible and they said to me “couldn’t you just have your bank give you a new card with the old card information?” After explaining countless times that that can’t happen they told me there’s nothing they can do. So now I am out $500. I am beyond frustrated and will never use CheapTickets again.

For what it’s worth, the customer service agents were very nice. I even got disconnected and the lady actually called me back. I am truly astonished that I won’t be getting my money back.

I received a text from them to my booking details. could never get in to see my information. They wanted to verify to being a human. went through the process more times then I can count. Finally gave up.

Straight up thieves. Misrepresented themselves and their abilities, cancelled our tickets and stole our money. Then they play dumb when you try to escalate the issue to a superior. Avoid at all costs!

They are scammers. If they say 100% refund with an insurance, you're getting it as a credit, not an actual money back. And if you book a flight ticket with credit again, you will be asked to pay twice as much. Please do not purchase on this site.

Nooit hier tickets Kopen. Ze lichten je op, ik kocht tickets waarvan ik de datum voor 55 euro kon wijzigen dus dat is wat ik dee. Ik ging betalen en in de mail stond dat de datum niet is gewijzigd. Dus ze hebben letterlijk geld gestolen.

ATTENTION. I bought my tickets, 2h later they said the airline gave them the wrong rate, then they cancelled my purchase.

THIS HAPPENED 2x in two different occasions and in different dates.

After COVID crisis, this is a NEW TACTIC TO RIP-OFF customers

Shame!!!

I bought refundable tickets with insurance. First, the email said it will take 7 to 10 business days to get the refund, then I called in 8-5-2022 and I was told 3 to 5 business days to get my refund. Today 8-12-2022 they are telling me 4 weeks.

Please never ever use this airline ticket service. You get what you pay for. Cheap is an understatement. The customer service is horrible! God forbid an emergency comes up and you have to cancel your ticket. They'll charge you a secret $99 fee and only tell you when its time to redeem a new ticket. Worst mistake of my life. I'm down 100s of dollars but I assume they would do right by their customers. I'd rather just pay directly from the airline. In that case, at least they'll try to accomodate

These guys used to be great. Today I had the worst experience and I will not be using cheaptickets ever again to book anything. I had been trying all day to book a flight to see an elderly relative who has gotten sick and needs me to be there. The cheaptickets website has redirected me all day. I have had to verify that I am human about 20 times sometimes in circles several times in a row. The website froze at least twice today at the very point where I was to finalize the booking and would not let me book. Then when I would check back later the price was higher. That is a bit fishy. It also would constantly revert me to some default date instead of the dates that I entered for the trip and I would fix it over and over. Finally, I signed on to the site incognito today and booked what I thought was my flight, well as soon as I booked the itinerary showed me booking a round trip for the same date and it was their default date not the dates I selected for the 100th time today. Augh, never again. What is even more irritating is that I immediately contacted customer service via their chat and tried to have the charges halted. Granted, the rep did immediately cancel the trip and submit to reverse the charges. However, it is going to be 3-5 business days for the charges to reverse and that means scrambling for more emergency money to make the trip. I am extremely irritated with their website and, frankly, there should be at least a few minutes grace period on the charges before they submit them. I contacted them immediately after the booking. My credit card shows that all the charges are pending reversal, so they did submit them. I'll give them 2 stars just for at least being honest, but the website, come on guys, you can do better than that!! and taking 3-5 days to reimburse, that's pathetic. This is 2022, that can be processed faster.

Horrible service…. If there is no problem than it works, but we had a flight cancelled and the communication is just soooo bad. You cannot reach anyone by phone, the app makes you want to kill the algorithm …. It is just not worth the money saved. Had two real bad experiences loosing money, time and nerves and will never use it again

Don't buy your tickets here!!!!!!
There is no refund even if covid shut the airlines down

CHEAPTICKETS is a legal scam. I want everybody to be aware of that. I have a credit with them for $659.60, I was told that I can’t use the credit myself on the website to make a reservation, they have to do it over the phone with me. I said ok. I had to call them while I was in DR and the call costed me US40. My new reservation supposed to be US$450.72, they charged me $659.60 which is my entire credit. I have called and sent emails so i can get my remaining credit of $208.88 but that has never happened. My best option right now is to contact a lawyer. No one deserves to experience such a nightmare!

They are nothing but ripp off stay away from this scam company and buy tickets directly from airlines website.

I bought tickets for a game and all I got was email saying the tickets were sent but I never got them. The only proof was they sent me an email saying they sent the tickets and they won the dispute. I lost my money because they’re dishonest

We hebben een retour naar Malta geboekt, maar de betreffende luchtvaartmaatschappij was niet ingelicht over dat wij betaald hebben voor ingecheckte bagage. Op de terugweg wilden we zorgen dat dit wel goed doorgegeven was. Toen stuitte we op de al veelgenoemde slechte klantenservice. Facebook messenger was geen succes, dat leek wel een bot. Vervolgens gebeld, maar inmiddels zijn we 20 euro verder doordat we eerst 10 minuten in een loop van het bandje zitten om vervolgens een slecht verstaanbare medewerker te spreken. Het gaat bijna een betere deal zijn on maar direct bij airmalta nog eens voor check-in bagage te betalen. Schijnbaar is dit een veelvoorkomend probleem bij boeken via tussenpartijen. Dus tip: boek gewoon via de vliegtuigmaatschapij zelf. Je denkt bij cheap tickets goedkoper af te zijn, maar dat kan nog flink tegenvallen.

Do not use buy your tickets from Cheaptickets. I booked for a friday flight and keyed in my details as per usual and made payments. However, upon receiving the confirmation email i noticed that the flight was shown Saturday instead. Wrote an email to their CS only got a reply to use their chatbot, and they will use the airline's policy nonsense to prevent a refund despite issues from their side. Ticket cost $80, cancellation fees $125 excluding airline fees. You do the math and wonder why customers don't even bother to proceed with their nonsense.

Purchased tickets to Alaska before Covid. Was not allowed to go since Covid was going on and Alaska was a hot zone. AD military and was told no by commanders. No big deal, purchased insurance. Only the insurance wouldn't cover the cancellation. I was given flight credit however for myself and friend. Fast forward we were not allowed to use credits. Cheap Tickets told us to speak with Alaska airlines for the credits. AA understood the situation and refunded Cheap tickets the money from the tickets so they could issue another voucher. Cheap tickets has taken that money and say they haven't received anything and I have no vouchers..... DO NOT USE CHEAP TICEKETS.... Also the Cheap ticket customer service rep argued with me that Alaska was international.

schande!!!!!!! Oplichters!!!!
Betreft boekingsnummer CHNL-18070728
Na maanden aan het lijntje gehouden te worden over het terugstorten van tickets bedrag € 2.828,89 door Cheaptickets krijg ik vandaag weer te horen dat de vlucht niet door de luchtvaartmaatschappij is geannuleerd. Echter op 26 juni 2021 heb ik de volgende e-mail ontvangen van Cheaptickets:

Dear Gerald,

Please be informed that your flight has been canceled by airlines and left tickets in open status so that you can rebook for future travel dates.

Kind regards,
CheapTickets Customer Service
Krishna

Uit deze e-mail van maandag 28 juni 2021 blijkt dus duidelijk dat Cheaptickets aangeeft dat de airlines de vluchten hebben geannuleerd. De tickets waren geboekt voor een vlucht 2e helft juli 2021.
Inmiddels wacht ik dus bijna 1 jaar op teruggaaf van het bedrag maar die oplichters van Cheaptickets weigeren om het bedrag terug te storten. In januari, februari en maart 2022 is mij beloofd dat het bedrag eraan kwam maar nu heb ik via messenger opnieuw gevraagd naar de status en krijg ik opnieuw het antwoord dat de vluchten niet geannuleerd zijn door de vliegtuigmaatschappij. Graag ontvang ik dan zwart op wit bericht van Cheaptickets wie de vluchten dan welk heeft geannuleerd!!!!! Oftewel is weer het grote bedrijf tegen de kleine consument die gewoon lak heeft aan alles en geen moraal kent in een woord schande!!!!!!!!!

I am already waiting for more than 1 month for a refund. They already stolen 80% of the amount of my ticket.. Stay away

Booked a flight well in advanced, obtained confirmation from cheaptickets, but when arrived to the airport the airline couldn’t fnd my booking. I ended up paying double the price. Cheaptickets is a scam