Cheaptickets Arvostelua 483

In januari 2 tickets voor rechtstreekse vlucht naar Tenerife geboekt. Werd ook bevestigd, totdat ik een half uur later een mail krijg dat de terugvlucht toch niet ok was en ik dus zelf een nieuwe terugvlucht moest boeken. Tot mijn grote verbazing wordt alsnog precies dezelfde terugvlucht weer aangeboden op de site. Deze weer geboekt en krijg vervolgens nogmaals boekingskosten à 28,50 om mijn oren. Ook kreeg ik alléén e-tickets van alleen de terugreis, maar níet van de heenreis. Je wilt niet weten hoeveel mailcontact (in het Engels) er over deze reis is geweest. Iedere mail wordt wéér door iemand anders ondertekend, allemaal met buitenlandse namen als Rasheed ed. Bellen is ook geen optie, ten eerste lang wachten, en ten tweede spreken ze totaal onverstaanbaar Engels. Wat een waardeloos bedrijf, NOOOOOOIT meer cheaptickets. En voor die € 28,50 kan ik op mijn kop gaan staan, die worden gewoon niet gerestitueerd.

I bought two plane tickets, each of which includes 20 kg of baggage allowance. A day before departure, Cheaptickets sent me an email saying that my baggage allowance had been removed. Then i called my airline to ask for information. I was later informed that no baggage allowance was EVER booked. Now I'm waiting for a response from CHEAPTICKETS, hopefully also my money.

Een boeking gemaakt van Oslo naar Amsterdam voor 25 maart '24. Het blijkt via een tussenstop in Stockholm te zijn. Oké, dat kan. Maar nu komt het: het zijn 2 verschillende vliegtuigen met zelftransfer. D.w.z. dat je zelf je koffer ergens van de band ophaalt, opnieuw incheckt en dit allemaal in 35 minuten. Dat kan dus nooit! Bij verzoek tot verandering van de ticket naar een goede combinatie komt Cheap tickets met een rekening van 240 euro extra kosten. Terwijl dit een fout van Cheaptickets is. Heb alsnog een nieuw ticket gekocht bij andere maatschappij voor 270 euro. Waardeloze bende boeven! Dat geld kan ik zeker naar fluiten.

I booked a flight in September and it was cancelled through the flight company. I received no mail about it until I called Cheap Tickets myself - apparently due to a mistake, my passenger info was deleted, therefore I couldn't find info about my flight anymore on their company's page, therefore I did not get any notifications on the mail address about the flight cancellation.

I had even paid extra and booked a special deal with their offered AirHelp Plus insurance. They never reminded me of it. I just realised I should look into that and have submitted my request for compensation on AirHelp page.

To get a refund, as I had booked my flight through the Cheap Tickets, I had to start the refund process with them. Now, I did that back in September and you can read on their webpage that a refund usually takes 10-12 weeks - that is about 3 months. So I should have gotten it in December or January.

I waited patiently, even forgot about it for some time. Then I remembered and contacted them via WhatsApp first. I got an automated reply and no one ever replied me after that.

Now it is March and up until I started calling them again 3 weeks ago, I had not received ANY e-mails from them. Even when they have (at least twice) told that I will receive a mail from a "specialised team". It's ridiculous and time consuming. Moreover, they have apparently requested the refund for the cancelled flight only a week ago, therefore they asked me to patiently wait another 6-14 weeks, and that they will contact me as soon as they have received that refund...

That left me with more questions than answers.

But in between, I will have no clue, as there will be no communication from them. It's always me that calls or writes to them or asks for any info. I find it a terrible, non-existent service!

I have been calling them every week for almost a month now, and while they reassure me that I will get this money back as soon as the flight provider pays them, it feels though I have just been scammed. I find it hard to find them trustworthy as they have given me many empty promises and their waiting times for refunds just don't add up.

Often times the client service is very forcedly polite and I doubt they truly care about me as a costumer. I would never use their service anymore and would always book straight though the flight provider. I am writing this review to spare any other person of my experience. Please look out for yourself!!

UPDATE! I got money back but not the amount the promised me, still have to call them to ask what's up with that. Considering I asked for money back in September and got it in March and they never updated me about it (except the mail that money was coming), I still regret ever using their services. A waste of time and money.

Refund annuleringsverzekering is SCAM.
Deze verzekering is enkel geldig wanneer Cheaptickets of de luchtvaartmaatschappij annuleert. Wij hadden een medisch incident in de luchthaven van tussenstop tijdens de heenreis met als gevolg een repatriëring, toch konden we het betaalde bedrag van de terugreis niet (gedeeltelijk) terug krijgen of eventueel herboeken (ze hadden nog een week de tijd om de zetels te verkopen). Helpdesk zit ergens in India, Bangladesh, of....
Voor ons geen tickets meer met Cheaptickets :-(

I bought 2 tickets through this company.
An half hour later they told me that it wasn't available for the price they asked.
Then they told me it can take up to 10 days before I get my money back.
But they said to make up we give you a voucher of 15 euro.
Hopeless company. Never book with them.

Bedrog. Retour vlucht geboekt, bevestiging op site, maar geen mail, wel betaald. Na tweeënhalf uur een mail met annulering van de boeking, stoel is niet meer beschikbaar voor dit tarief. Maar ze willen met plezier(!) de stoel voor me reserveren voor meer dan het dubbele tarief. Vervolgens gebeld met de klantenservice, maar krijg iemand aan de lijn die amper te verstaan is en me niet verder helpt. En het fraaist is nog dat je binnen tien dagen je geld terugkrijgt. In 1 woord, waardeloos.

So we booked or tickets on the 22nd of October on date of 24th of December till 7th of January, we know for sure that we booked on this date because we booked our busses also and it's the day before Christmas like??!! Now they send us flight tickets for the 24th of January till 7th of February, THE WRONG DATES!!! We spend almost €500 on this tickets and there anwser to us is: Well that can happen if you buy cheap tickets?!! Like these are not CHEAP if you have to buy them again...!!!!! Because you can't change the dates even for an additional cost. Now if we looked at the reviews people say the same thing, if you call them they all say the same thing. The soon if you ask them a question they say i can't hear you or your voice is breaking down or whatever!! So conclusion we have to buy our tickets again. That's a lot of money that we actually wanted to use for the holidays!!

Bait & switch. I made the reservation, then, lo and behold, there were no seats at that price for the month of December; BUT he would gladly upgrade me for more than twice the amount at which I booked the reservation.

In addition to inaccurate information from CheapTickets about my baggage (CheapTickets had indicated that my baggage allowance was for a one free carry-one and two free checked bags.This was one of the selling points for choosing Cheaptickets. However, after speaking with both airlines, I learned that I can have one free checked bag, in addition to a carry-on and a personal item.

I have also learned that my flights were booked as two one-way trips, rather than as connecting flights - something that wasn't disclosed by Cheaptickets when the trip was booked. This may require that I retrieve my luggage in the first airport, go through security a second time, and recheck my baggage for my second flight.

Furthermore, both airlines told me their partner airlines was the one I needed to check-in with. It took multiple calls, and approximately 3+ hours to resolve the issue, calling each airline several times.

In reference to the two one-way flights; I wouldn't have minded had it been disclosed. In my experience, CheapTickets both withholds information and does not provide accurate details about and during the booking process, making it a stressful situation.

There are much better consolidators, with similar prices, and clear info., which I will use when traveling in the future.

Online only company for any support for bookings. I needed to change my ticket for bereavement reasons, and they will not contact the trade desks for an airline to do that. The agents are trained with scripts to ensure that they get your money, and will not do any work or incur any charges to support issues you may have. They will not get on the phone with an airline and do anything on your behalf. Use them at your own risk, but I promise you it's not worth it. If you buy a ticket, you'll be lucky to fly or be able to use your ticket in anyway. Do not use budgetair.com, CheapTickets, Vayama, Vliegwinkel and Flugladen. The company is affiliated with SGR, ANVR, IATA and the Dutch Home Shopping Organization. They are fraudsters, IMHO, and the company executives and ownership should be in jail.

Ze laten mijn zoon (met autisme) op de airport in dusseldorf staan. Contact is drama, oplossingsrichtingen zijn ze niet, makkelijk geld verdienen zo.
Kijkt hij een heel jaar naar uit en hard gespaard!!
Bedankt hé!!

Worst experience ever. I currently have a family emergency and need to travel from Belgium to US in a rush. I booked a flight on Icelandic Airlines through cheapflightsfares. The flight is delayed by more than 10 hours with no information provided for re-routing, rebooking, etc. I had to purchase another ticket on a different airline and, while Icelandic Air is willing to refund my ticket, cheapflightsfares, will refund only $700 of $1,100 charged to my card, and I even took their insurance.

Update after 3 months: This company is clearly a scam operation, potential customers beware!! I even purchased their "insurance" in case of ticket changes. They refunded only a portion of the ticket cost while Icelandic Air informed me they would cancel my ticket with no penalty. I'll never use them again!

Beyond bad, prices changed during entering the credit card number.
Unclear description of the service, tried to cancel within minutes of booking it, a first positive answer by a bot, was later denied by a real (??) person, who apparently spent most of their time trying to calculate how much time the next answer takes.
Real BS avoid at all costs.

I tried booking a ticket and for some reason it change the date on my return flight,called with in 10 minutes,and the flight for the right date was same price,still they wanted to charge me 130 to change it.that’s the price of the ticket in the first place.don’t recommend useing them.better of going thru the airline it’s self.

Vriendin had reis naar Malaga geboekt. Alles betaald, en ik zou op haar wachten in Malaga. Na het boeken mailtjes gehad dat wij zelf aktie moeten nemen om te bevestigen. Code gekregen van cheaptickets maar bij Ryanair kon ze met de code niet inloggen. Cheaptickets gebeld, en een onverstaanbaar binnensmonds Engels pratend persoon aan de lijn. Die verwees ons naar Ryanair. Maar met de code die cheaptickets aan ons verzonden had, konden we niet inloggen bij Ryanair. Bellen kan ook niet, of je krijgt een robot aan de lijn. Op een gegeven moment maar opgegeven, en op dag van vertrek is mijn partner met de trein naar Weeze Duitsland gereisd. Daar kwam ze erachter dat ze niet mee mocht omdat ze haarzelf nog niet voor vertrek had ingelogd. Huilend in de trein naar huis. Cheaptickets app gestuurd, reageren niet meer. Waar is de tijd gebleven dat je gewoon met medewerkers kan praten om je probleem uit te leggen dat je iets niet snapt. Echter waarschijnlijk ligt de fout niet bij ons omdat de bevestingscode niet werkte bij Ryanair. Ze is nu onderweg naar huis met de trein en heeft haar welverdiende vakantie niet mogen meemaken. Hou eens op met de chat, WhatsApp en verdere digitalisering. Ik wil een medewerker kunnen spreken. Cheaptickets, hoe gaan jullie mijn partner helpen nu ze weer vanuit Duitsland naar Nederland reist. Wel het geld opstrijken, en de klant aan het.lot overlaten. SCHANDALIG en reageer eens op mijn WhatsApp berichten

Heb voor een ticket €650,- voor alleen de vlucht betaald.
Automatisch inchecken. Nu is de heen weg top en terug weg moest ik €55,- bij betalen anders kon ik niet naar huis. Ze vroegen bij de desk waar ik had geboekt en keken we aan en zeiden daarom is het niet gelukt (over cheap tickets ). Nou denk bel krijg ik terug werd er opgehangen bel ik weer terug kreeg de zelfde dame eraan kon ze niks van me vinden. Gemaild geven ze de maatschappij de schuld. Heb niks terug gekregen en ben er ook klaar mee normaal schrijf ik nooit reviews tenzij het top is maar boek hier nooit meer. Voelde een plicht om het te doen zo dat als je gaat boeken op de hoogte bent van de risco’s.

Have never had a worse experience with a company and their customer service. Booked a flight that said “no cancellation fee if canceled within 24 hours”. I called to cancel 15 hours later, spent 1.5 hours on the phone, just for them to tell me they can’t cancel. Will never use this website again. Legit false advertising.

Cheap Tickets, warum meldet Ihr euch nicht und überweist uns allen endlich unser Geld zurück?!?!

I have been using cheaptickets.com for ten years and I am very satisfied with their service. I have booked flights to various destinations around the world and I have always found the best deals and options on their website. They also have l a helpful customer support team that can assist you with any changes or issues you may encounter. I highly recommend Cheaptickets to anyone who is looking for a reliable and convenient way to travel.