Charles Hurst Group Arvostelua 

Absolutely worst customer service I've ever experienced. My car was booked in for 8 am Monday. I hadn't heard anything from them by lunchtime. It took 5 attempts before someone answered the phone. This person was most unhelpful and unpleasant told me my car was on the ramp and she'd call me when there was an update. I called again late in the afternoon, same person answered the phone and said " I told you I'd call when I had an update." By Tuesday 4 pm I had no call from them about my car so I went to the showroom to the service centre to see what was going on. I waited 10 mins before anyone acknowledged I was there. I told the person who talked to me about my experience he apologised said my car would be ready tomorrow and he would personally contact me. By 2 pm Wednesday he had not called me so I called them to see if my car was ready or if they knew what time as I had to get someone to drive me over. I was told yes it's ready!!

When I went to pick it up, again, I had to wait until someone acknowledged me. She brought the invoice for me to sign and but didn't bring my keys with her, so I had to wait again. She advised they were just charging for diagnosis and not for the 4 hours labour like I should be grateful. 4 hours labour, they had my car for 3 days to repair a snapped cable to the electronic parking brake!!
Absolutely woeful customer service.

Called Charles Hurst to book a service and was told £291. I said I could get a lot cheaper elsewhere. The staff member went away for 2 minutes and came back with a price of £149. Great I’ll book it in and I’ll need a courtesy car £20 extra on the website. I was told that they don’t do courtesy cars (despite the website still showing they do for £20), and that they use a car hire company ‘Europcar’ and I would have to pay £36 for insurance. I said I would arrange my own insurance for 1 day for £7. Booked the car in. Then yesterday received a text message from a company called Free2move. It stated I had car hire for today and had a link. Clicked on the link. It was asking for 2 forms of ID and my card details to be uploaded to their site. Wary of scams I uploaded 4 pics of trendy jumpers and deleted the text. I checked out the Free2Move website. There are no contact details for the UK, that’s a massive red flag. They have the worst trust pilot score I’ve seen. Charles Hurst have made the decision to make customer service worse for their customers by using this company to hire cars rather than provide a courtesy car as stated on their website. I was told the incorrect hire company on the phone and was told nothing of needing 2 forms of ID or having to pre authorise my card. I called 1st thing this morning and cancelled the booking. The whole thing came across as a scam and I was deliberately lied to/not given full information on the process by the service advisor on the call regarding supplying a car whilst mine was serviced. DO NOT use their partner Free2move to supply a car while Charles hurst have yours.

The after sales service here is really poor.
I have had the car in 4 times with the same warning light and they give it back saying no fault found.
No communication from the service manager.
Really poor.
Don't buy a car from these guys.

Had a really good experience buying my new Hyundai in Dundonald; overall a very quick and easy process. Big thanks to Lewis who was extremely helpful!

Excited for our car to be delivered to us for it turn up with no valet done on it, and the car we thought we were getting to have many issues that now need rectifying. Have complained to the sales exec we were dealing with for him to ignore us for weeks & getting nowhere with management either.
How can a car be sold without true extent of the damage being told to the customer & then be ignored when sending over the evidence. Clearly this car was not appraised before putting up for sale and if it was then I'd be concerned how anyone can sell cars without having knowledge of what work would need carrying out! To also tell us it went for 'prep' is a crazy statement when its in such poor condition.
Don't waste your time buying cars from this dealership - not only did they not price the car correctly at the start, they then couldn't even spell the brand correctly in the citnow sent to us let alone sell a used car to a significant standard!!
TERRIBLE SERVICE & STAFF

Just picked up my new car today. The whole team at Charles Hurst Citroen were amazing but in particular Ethan went above and beyond to give me the best customer service I've ever had. I was kept upto date every step of the way, guided through each step and they were always available to talk to anytime I had a question. And to top it all off they managed to reduce my APR which saved me a considerable amount of money. Thanks again for a brilliant experience. You guys rock!!!

Purchased a car from Charles hurst used direct on 8th March. Had been to see the car the previous week on the 1st, left a deposit, was told the car would be put through the workshop & checked before we collected it. Arrived on the 8th to collect the car, everything seemed fine, only when we drove home did we realise the mileage had went up significantly. Then when we checked the car ourselves, there was no tyre kit, the screen wash was completely empty and the glove compartment door was broken(quite clearly the car had not went through the workshop). After numerous phone calls and a few weeks these things were sorted. We did put our complaint to Charles hurst but am still waiting to be contacted. Very disappointed and let down by the lack of care and would not recommend them.

0 stars unavailable !
My partners son bought his first car from this mob. Over priced , clearly not serviced. Six months later , despite taking out their ‘ platinum’ extended two year warranty for £629 they refused to repair the vehicle when it broke down. They said that corrosion from the spark plugs and resulting corrosion on other parts was not covered. When we threatened them with the small claims court they told us that if we did that they would not release the car until after any court proceedings. They then said the cost to fix was over £1300 and and that as a gesture of good will they would split the cost. They even had the nerve to only charge £90 per hour labour instead of the usual £180.
We recovered the car and had it fixed by an independent mechanic for £187 all in.
This is a farce of a company and in my opinion one to be avoided at all costs.
I expect this review to be answered with the copy and paste ‘ Lookers’ answer which I suspect will be a total waste of time.

2024 Renault Megane Etech not covered under warranty! Totally shocked to learn today that Charles Hurst Renault Newtownabbey have taken the decision not to cover a broken internal mechanism under warranty and are asking for over £300 to fix it. I do not recommend this company, and do not assume anything about Renault warranty for a nearly new car.

Would give 0 stars if I could.
Sold a car in August 2024 by October the cars clutch had completely went. The car was in for 6 weeks being fixed. Then in December the service light came on - we were told the car had been serviced as an agreement of the sale. The service book was also signed on the day of sale - this was clearly fraudulent. Now in may, the engine has had a fault and we are without the car again.
Avoid this company at all costs. They sell faulty cars and fraudulently sign service books.

Ordered a sweater which took 6 weeks to arrive and was then about four sizes smaller than indicated. Numerous emails and contacts through their website have been ignored. They have no address or company details. KEEP AWAY!!!

Charles Hurst Nissan - Boucher Road, Belfast.
Excellent experience from start to.finish. Sales advisors went above and beyond making it a smooth process from start to finish. I initially dealt with Blair who was fantastic arranging my test drive on the day.
Then I dealt with Brendan who was
extremely helpful, easy to contact and knew
everything about the vehicle I purchased. He was readily available to answer any
questions I had and I would 100% recommend. Fantastic service.

Son bought a car October 2024 with the promise that the damaged wing mirror would be replaced, after two months of chasing the sales guy left. Contacted CH Mallusk to speak with the manager numerous times & sent emails - still no reply. Physically called into the showroom, ushered out quickly with the instruction to forward emails & pictures to another sales guy, one week later phoned said sales guy only for him to ask who I spoke to in the show room (YOU). Four weeks and nothing back from Mallusk so contacted Lookers complaints, 14 days after sending a complaint email to Lookers nothing back - maybe time to contact The Motor Ombudsman. STAY AWAY FROM THIS DEALERSHIP is my advice.

Bought car of Stellios at the Dundonald Branch. very impressed. def would buy of him again. 10 out of 10 young man!

I bought a 1 year old car for my son and when I viewed the car it was during the evening and quite dark. I asked if there were any scuffs or marks and was told 'no, nothing'.
I collected it a few days later and that weekend it was apparent that there were 2 large scores down the full length of the car, damage to the front panel and a dent.
It cost just over £500 to try and repair the car but sadly the scrapes are still visible. I feel I was lied to and deceived, never again.

I've bought 2 cars of Hursts and neither time was a good experience!

Charles hurst used direct Dundonald had the pleasure of dealing with Gary made us feel so much at ease felt no pressure and so informative will definitely come back to Gary again

I have a problem with a rusted front subframe on our 50k miles, full history, 2017 Captur. I called on to Renault Glengormley to discuss how they could help me eg a claim to Renault UK and get the car sorted as the intention is to sell it fully sorted. Two behind the counter service assistants, first names only given after full requested but withheld here, and both with sour expressions, checked the parts computer and the lead saying they hadn't done these in 4 years, with nothing more to do and really that's where the conversation ended. Another amazing customer service NI Renault dealer said they could help, getting my full details and the car is booked in with them and there was no issue at all for a warranty claim. Once the job is done I'll see how I can either trade in or sell the car privately to buy a new car from them. OOPS Charles Hurst!
Why would I respond to Charles Hurst...not worth my time?.
Readers of this head to Bell's of Crossgar and receive the best service possible....I did today 13/3/25.

BMW 520,x5,320, ....hard to decide on what next ?
Found the perfect replacement - TOYOTA Corolla Excel Sport 2.0 Hybrid - a super driving tourer with lots of space and a load of fantastic extras all wrapped up in a 10 year warranty promise.
The dealing experience was equally enjoyable at Used Direct Newtownabbey. Although due to family issues my availability was very limited, for Martin McKenna (Sales) nothing was too much trouble. NO fuss NO pressure. Excellent interpersonal skills and willing to meet my needs as a customer - retaining personal registration number amongst others posed no difficulties.
Thank you Martin, I'll be back for more !!!!

Avoid these Boucher Road cowboys at all costs. My son's car is under 6 month's warranty. After 3 months the exhaust fell off. They will do anything to avoid honouring a warranty, including over 2 week's delay in booking it in, charging for a courtesy car and telling him it would cost £168 diagnostic charge. That's right, diagnostics to check that the exhaust fell off after 3 months of purchase! It's in the boot ffs. I also don't trust them not to charge for any repair. I have got my local mechanic to fix it 2 days later. It took a couple of hours, a new exhaust and labour for not much more than the needless diagnostics. No doubt they'll respond to this with their meaningless standard response, "thank you for your feedback" etc