Cellucity Arvostelua 

Received goods from you in quick time. Everything was as promised. Great service!

Great service and at most help from a Gentlemen named Sanele.

So patient and polite 👏🏾👏🏾👏🏾👏🏾👏🏾

I purchase all my and family's cellphones from them because they are normally the first to have new releases and the customer service is fantastic!

It works great and I received it on time.

A phone I bought online from Cellucity has a defect - within guarantee. It must be attended to. Cellucity has NO phone contact numbers for online sales/ attention. They do NOT reply promptly to requests done on their website. This leaves me at a loss as to what to do next to get this problem resolved.

Extremely disappointed.

I needed to get a business contract and went in to my local branch on Thursday 30 January 2020 and was provided with the details of the various options. I was told to come back on Monday (3 February 2020) with the authorization letter from my employer and that they will port my sim card and then the phone would be ready on Wednesday (5 February 2020).

I followed through with everything i was told to do, but somewhere along the line they messed up the porting of my phone and only realised this on Wednesday when i followed up with them myself. It also turned out that they hadn't handed the authorisation letter to the correct person and therefore nothing had been done for processing the contract.

The very competent lady by the name of Siphokazi did her best to rectify the position and has assisted in every way that she can. However, now after being aware for an entire week of the phone that i want they have advised me that they do not have any in stock and accidentally kept aside the slightly higher version of the phone and that if i want the phone now i will have to get the higher version. Otherwise, i will have to come back next week to get the actual phone i want.

After saying that i need the phone urgently (which they were already aware of) and i that i will then have to take the higher version, they now tell me i will have to not only pay the extra price for it being the higher version but also the extra price from it being February's price and not January's (R60.00 extra per month to their January price) which kicked in today.

I find it completely ludicrous that i have to run around for a week trying to sort out there mess ups. It was explained that i needed the phone urgently and now the only way to get a phone urgently is to get the higher version phone and to pay even more than was quoted for that phone at the time of trying to get my contract. I ordered the phone when the previous months prices were in effect and explained i needed the phone urgently. The only reason i am now considering the higher version is because i need a phone urgently and it is the one that they have in stock (after keeping it aside for me). The fact is that if everything had run smoothly on CelluCity's side then i would have received my phone on Wednesday as advised and had there been an issue regarding stock i would have been able to move to the higher version while the price was still at the January price. Because they are now telling me of the problems on Friday morning i am expected to pay more.

If it were not for my employer having an account with them i would not be doing business with them.

I had such exceptional service from Marie Cellucity Hemmingways. I have never had such brilliant service from anywhere else before. Marie even went two extra miles by delivering the device to my work place. She is one of kind...

Tshepo at Cellucity, Melrose Arch provided wonderful service beyond the all expectations on two occasions so he deserves two sets of 5 stars....

Would not recommend them at all, the service was disgusting, lack of feedback and no idea of how to treat customers or what their obligations are.

They refuse to honour an online Black Friday deal that I applied for, and despite several requests to confirm it was being dealt with over the Black Friday/Cyber Monday period, nothing happened. I have now missed other deals due to this and they refuse to honour their advertised offer.

I guess the CPA will have to educate them in their responsibilities and how to treat customers!

I applied for a vodacom contract through cellucity, online. I communicated with Jeandre at The Grove mall, who handled my application, after three messages left for him by me, he finally got back to me just to tell me it was declined. I phoned vodacom to find out why it was declined and it turned out it was approved but with conditions.
instead of telling me that Jeandre just said you were declined for that device and said goodbuy....
Now all subsequent applications for a contract is giving errors according to vodacom online because an approved application was cancelled or something...... Thanx

I had really good service at cellucity gateway.

My partner upgraded a contract and I got a great Sim only deal.i was assisted by Sasha.
She was outstanding. She had answers to all my questions she was friendly, patient and actually cared.. She went over and beyond to ensure I left being a happy customer.

As a result of Sashas awesome customer service I have already referred many friends to cellucity...

The staff was very helpful and friendly. Thank you for your help and assistance.

On 30th July I took my wife’s iphone in for a battery replacement. It was performed by Apple Doctor, Victor, at your Clearwater Mall shop. After the replacement I checked the battery status on the phone. It was at 86% indicating a substandard replacement battery. I asked for a battery that gave 100%. They said they did not have one and I would be contacted when they had one. This did not happen after a week; so I phoned. They said they had one and I should come in and get it replaced. The new battery recorded 100%.
On 21st November my wife’s iphone started to swell up and stopped working. In fact, it popped out of its casing. We were concerned that it might explode. I went to the store but was too late to see the Apple Doctor. I left the iphone with a message and contact details. Victor phoned me to say the battery had swollen and he would replace it. The following day at 13.00 I returned to the shop again. The battery showed 100% and the phone was working. Relief.
I was told that it was out of warranty, 3 months, and would have to pay for a new battery. There was much discussion and unfortunately Victor insisted that I pay for a new battery otherwise I would not get the phone, so I paid.
During the discussion I indicated the initial hassle I had with the first replacement battery (a week’s delay), it was only 20 days after the warranty expired, the previous battery lasted for over 2 years indicating that something was wrong with the previous installation or the battery. And I had been sold a substandard replacement battery.
I have raised the concerns with Cellucity Head Office and am awaiting a favourable reply.

The service I received from Kevin @MelroseArch is amazing. He is a friendly and kind young man.

I phoned Hemingways Cellucity today and got through to Donne. Wow! What a star!! Friendly. Helpful. So very knowledgable. Such an asset to your company!

Vodacom also need to thank Donne! She managed to talk me, from a point of bubbling rage over my recent experiences with Vodacom, down to the point of being willing to consider a new contract with them. In my wildest dreams, I didn't expect this :)

Thank you!!

Went to Blue Route store for an upgrade. The agent had to log a request of some sort, and said she would get back to me the next day. After receiving no response from agent tried calling for 2 hours, eventually getting through and being told the agent is off. Left message, but up to now, no feedback. The phone just rings and rings when you try calling the store. Will not be visiting that store anytime soon

They sold a faulty unit and couldn't refund a cash transaction at N1 City. It has been 4 days and still no refund into our account.

I have been trying to get cellucity to attend to my query since last week Thursday. Friday I logged a query on their online portfolio, yesterday morning I logged another query whereby I got phoned straight away. I was told that someone that can assist me will phone me ASAP. It is now Tuesday, I have queried again 5 minutes ago, and I was told the best they can do is have some one phone me. I have asked if there is any management or complaint channels and I was told no. So could someone please tell me, how do you get support and information from Cellucity, because their online portfolio does not work, nor does going into the branch, nor does Phoning their head office - Cape Town Branch... All you get is... We will contact you!!!!! Not impressed!!!