Capillus Arvostelua 1 558

Yeli got right back to me with answer to my question.

Christina was quick at resolving my issue. She had reached out by phone call and followed up with an email to confirm she had resolved my issue.

I was provided all info I neeeded to upgrade

Spent £1114 on a product, registered it for it's two year warranty immediately. After 18 months the device no longer turns on. Customer services takes days and weeks to respond to emails, and did so mainly with call our USA number / turn it off and on again... not helpful. They finally just said the battery isn't under warranty buy a new one by calling the US number, no information on cost or link. So all in all if you live anywhere but the USA definitely Do Not Buy any of their products. And even if you do live in the USA still spend your money on something that doesn't die after 18 months. Truly awful

Good company to deal with. Bought the hat with face mask. Face mask had an issue. Capillus had me send it back at their expense and immediately replaced it. Thank you.

Yeli was great, so informative and helpful, thank you Yeli!

Exceptional Customer Service - Isis was extremely helpful, professional and knowledgeable. She made my concerns a lot easier to address and handle. I would highly recommend Capillus as a company for its high quality products and excellence in customer service.

Yeli was a really helpful

I am a repeat customer of Capillus. They have a great customer service team who always responds quickly to my email questions. My wife has been using her Capillus cap since 2019 and has upgraded to their newest product the Tri-Spectrum cap.

reliable and gave me good options for replacement

Helped troubleshoot cap

Great customer service!

Quick response and great service.

Customer service rep was smart, easy to understand and effective, solved my problem easily. I'm satisfied. :-)

Awesome service! Christina went out of her way to help me with a defective product. A++ service, thank you, Capillus!

Quick customer service response and fast delivery

Very professional and responsive. 2 thumbs up

I purchased a Capillus laser cap for over $1,000 because it was marketed as a premium product backed by a three-year warranty and promising results. Unfortunately, my experience has been very disappointing.

Just after the one-year mark, the battery pack stopped working completely, which makes the device unusable. When I contacted customer support, I was told that while the cap itself has a three-year warranty, the battery is only covered for one year. Because the battery failed shortly after that period ended, they refused to replace it. Since the battery is required to operate the cap, the entire device becomes useless when it fails.

After using the product consistently, I also did not experience the results that were advertised.

What made the situation worse was the customer service experience. I explained that the battery failed right after the warranty period and asked if they would consider replacing it given the high cost of the product. I mentioned that I would prefer not to leave a negative review and hoped they would help resolve the issue.

Instead of working toward a solution, the representative dismissed the concern and told me to go ahead and leave a bad review if I wanted to.

For a product at this price point, I expected better product performance and far better customer support. I would encourage potential buyers to read the warranty details very carefully before making a purchase.