Capillus Arvostelua 1 558

Yeli and Isis were always very polite and helpful with all my questions

Your advertisement stated 40% off. I tried to buy the Trispectrum cap, but when I went to check out, it wanted to charge full price.

I lost the charger for the battery. I ordered a new one. I repeatedmy asked for the right charger to be sent to me. They sent me one for an old model. Now I have a lazer cap that will not start. Boo!

I was really disappointed with the customer service I received, and my purchasing experience was poor. I already had the Capillus Ultra and liked it. The Capillus Pro was beyond my budget but I saw the trade in offer of $300 for the Capillus Ultra and decided I could afford that.

After I sent in my cap (which was in perfect working condition), I received a credit of only $200, which was my first disappointment. Then when I tried to apply it to my purchase, it didn't work. Customer service couldn't get it to work either, and said maybe the credit only worked on full priced items. That was not stated at the time of trade-in, plus 90% of the items on the website are always "on sale". This felt like a scam to me, as now I had an unusable credit and I couldn't get my original cap back either. The rep said she would get back to me within 24 hours with a solution but I never heard back. I wasn't able to reach her again and ended up texting with customer service reps on 2 separate occasions; both times they said they would get back to me and never did.

I cannot recommend this company to others :(

You can talk to an actual person. The other competitors only have online messaging systems or emails. If I can’t talk to a live person that is a red flag. I was looking at illumiflow and capillus. As I want to go with illumiflow because it had a lesser price tag, I couldn’t make the commitment of such an expensive purchase if I couldn’t actually talk to someone on the phone. I called capillus before purchasing and they answered allllllll of my questions. Truthfully and professionally. That’s something I need to feel confident in my purchase.

Once again Isis was able to solve my problem right away. My complaint is not with her but that it took a week and 3 emails before I received a response.

I am leaving this review because Capillus has refused to refund an expensive returned item, even though USPS confirms the package was delivered to the return address and accepted there. I followed the company’s return instructions, but customer service continues to say the item was never received and that it is in the post office's hands, and nothing can be done. USPS will not help me because they have proof of delivery. This dispute has been ongoing since November and remains unresolved.

I had a question about my under eye device and it was answered in a timely fashion, the question was addressed and Christina was professional, personable and helpful. My customer service experience with Capillus was exceptional.

Support staff were so helpful even calling me back with a wonderful offer. They are the best and so thoughtful!

Christina in customer service was outstanding. She resolved an issue with my order and followed up with me several times to make sure everything was taken care of. She also got back to me to make sure my credit was issued.

She is a great representative for your company!!!

Very helpful & gave great advise on which product to purchase.

My experience with Capillus has been wonderful! I definitely recommend it. They package price was very good and they added a gift with. I’m loving it and using it every day!

We had our healing pad for less than a year and several rows of lights stopped working. The customer service was prompt in getting us at with return instructions and were very attentive. Highly appreciated the response

Responsive, informative and friendly.

I had an excellent experience with customer support. During the troubleshooting process, Isis guided me step by step with patience and clarity. She was not only highly knowledgeable, but also genuinely caring and attentive to my concern about getting my Capillus Laser Cap up and running as soon as possible.

I’m happy to share that I received it yesterday, and it’s working perfectly. Isis exceeded my expectations with her professionalism and dedication to helping me resolve the issue quickly. I truly appreciate the outstanding level of service she provided—thank you!

Very easy to communicate with via email.
Very supportive customer service.
Simple to understand "what to do next" instructions
Had repaired product back quickly

The Capillus Red Therapy hat has helped my hair retention in the past so I have high hopes for the help that the new cap may give. I had to work a bit to get a human response to my questions, like searching for the numbers, scheduling and waiting for a reply. Eventually Isis contacted me and was very helpful.
Upon receipt of the devise, I had to use a QR code to get the manual. I prefer a paper manual and have requested that and will wait. Consequently, without a manual, I wondered if there were some new instructions about use. I was surprised that no paper manual or any paperwork accompanied the device. In addition, the instructions of how to reply to the warranty registration did not work. I called and learned that I need to go to the Capillus website to finish it so I will do that. I feel that the company is depending too much on assuming all customers are highly tech savvy. I feel the company could be more customer friendly by being more accessible with human response and with paperwork.

outstanding customer interaction, quick, professional, friendly, an asset to your team