Canadian Appliance Source - Markham Arvostelua 

2 283
TrustScore 4.5/5 tähteä

4,7

8261 Woodbine Ave., Unit 3, L3R8Z5 Markham, ON, CA


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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

First time dealing with Canadian Appliance Source not only with good experience but also amazing price! I know what I wanted and Rebecca with her knowledgeable skill got the deal done in no time. Del... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Andrew at CAS markham was great, he helped us get a better deal on the washer dryer right away when the sale came on day after we placed our Order. The delivery staff was friendly as well, super quick... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Rebecca Chan at CAS Markham was great in helping us choose the washer and dryer that suit our needs. Delivery was on time and the delivery staff was helpful.

Yritys on vastannut

Saanut 5/5 tähteä

We shopped for a dish washer as our old Samsung machine is broken. The salesperson Rebecca Chan helped evaluate various models that suit our needs and worked out discounts. We also purchased an e... Näytä lisää

Yritys on vastannut


Yrityksen tiedot

  1. Kodinkonemyymälä

Tietoja yrityksestä Canadian Appliance Source - Markham

Yrityksen kirjoittama

Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.

Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.

Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.


We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.

Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.

The Core Return Terms for Unused Items

- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.

- $0 Restocking Fees: We do not charge any restocking fees on eligible returns.

- Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.

How to Process a Return

- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.

- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.

What If Your Product is Damaged or Defective?

We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.

If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns


Yhteystiedot

  • 8261 Woodbine Ave., Unit 3, L3R8Z5, Markham, ON, Kanada

  • 9054757530

4,7

Erinomainen

TrustScore 4.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,7

Kaikki arvostelut

(2 283)

7 452 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

The Salesperson didn’t provide enough…

The Salesperson didn’t provide enough information about product and just tried to sell something.

28. helmikuuta 2026
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Dear Mahnaz Allambeigi,

Thank you for your feedback. We are sorry to hear that your experience with CAS was not satisfactory.

At the time of purchase, our sales team strives to provide as much information as possible regarding our products.

For additional details, specific product specifications and manuals are available on our website. See the link below:

https://www.canadianappliance.ca/

Should you require further assistance, we kindly ask you to contact our team at Aftersales@caslp.ca

Sincerely,
CAS

Saanut 5/5 tähteä

Helpful staff and quick response to…

Helpful staff and quick response to questions! Very knowledgeable and just great to deal with

6. maaliskuuta 2026
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Hello Nicholas,

We're happy to hear that our team provided helpful guidance and quick responses to your questions. It's wonderful that their knowledge and friendly approach made your experience enjoyable.

We truly appreciate you choosing to work with us and look forward to assisting you again whenever you need support with appliances.

Best regards,
CAS

Saanut 5/5 tähteä

Joseph was excellent to work with

Joseph was excellent to work with. He focused on our needs and was able to provide a great options.

4. maaliskuuta 2026
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Hi Peter,

Thank you for your feedback! We're thrilled to hear that Joseph provided excellent service, focusing on your needs and helping you find the best options. Providing personalized and attentive support is always our goal at CAS.

We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recomm

CAS

Saanut 5/5 tähteä

Upon arrival at CAS

Upon arrival at CAS, Markham we were pleasantly greeted by Naveed Afzal.
We found Naveed listened to us, was very knowledgeable & provided options for us to consider.
Naveed also explained in detail today's pricing, instant rebates, credit card negotiated discount, 4 year extended warranty & that our selection qualified for free delivery, old appliance removal & water line connection.
Also, delivery was on time and Richard & his helper were very pleasant, insured drop mats covered our flooring, set up was completed in an efficient & timely mannerprior mother removing all packing materials.

4. maaliskuuta 2026
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Hi Ray,

Thank you for sharing your experience! We're delighted that Naveed Afzal listened to your needs, provided detailed explanations, and helped you take advantage of all available offers. We're also glad that Richard and his helper handled delivery professionally, carefully protecting your home and completing setup efficiently.

We sincerely appreciate your support and thank you for choosing CAS. We look forward to assisting you again, and we’d be grateful if you share your experience with family and friends.

CAS

Saanut 5/5 tähteä

We had warm welcome and great shopping…

We had warm welcome and great shopping experience with Naveed. He was very polite and respectful to us as a customer. Delivery was on time and they also did a great job. So finally a happy customer.

28. helmikuuta 2026
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Hi Gamini,

Thank you for your kind review! We're very pleased that Naveed provided excellent, polite service and that our delivery team ensured a smooth and timely installation. Making our customers happy is always our top priority.

We truly appreciate your business and look forward to helping you again in the future. Please feel free to recommend CAS to your family and friends as well!

CAS

Saanut 5/5 tähteä

Helpful

Helpful, not pushing, honest and flexible.

3. maaliskuuta 2026
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Hi Wendy,

Thank you for your feedback! We're thrilled to hear that our team was helpful, honest, flexible, and never pushy. Providing a comfortable and trustworthy shopping experience is always our goal at CAS.

We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again in the future, and please feel free to recommend us to your family and friends!

CAS

Saanut 5/5 tähteä

I give this a super five-star review!

I give this a super five-star review!

Nina Zhang (Canadian Appliance Source - CAS) 8261 Woodbine Ave, Markham, ON L3R 8Z5 helped me find a dishwasher of a special size. (Because my customer's condo unit has a very low ceiling, dishwashers bought from other appliance stores wouldn't fit.) Nina Zhang was very professional and patient, and helped me find the GE-GDT225SSLSS (only 32.5 inches high, and the mounting brackets can be installed on the side of the dishwasher) from a large selection of models. This perfectly solved my customer's problem. A special thank you to Nina Zhang for her help! 5-star review!

28. helmikuuta 2026
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Hi David,

Thank you so much for your thoughtful review! We’re thrilled to hear that Nina Zhang was able to help you find the perfect dishwasher for your customer’s unique space. Her professionalism, patience, and expertise are exactly what we strive for at CAS. We truly appreciate your business and look forward to assisting you again in the future. Please feel free to recommend us to your family and friends!

CAS

Saanut 5/5 tähteä

Excellent experience

Great prices, quick and effifient delivery. Knowledgeable salesteam.

28. helmikuuta 2026
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Hi Derek,

We appreciate your feedback! It’s great to know that our pricing, delivery, and sales team met your expectations. Thank you for choosing CAS—we look forward to helping you again and hope you’ll share your experience with family and friends.

CAS

Saanut 5/5 tähteä

Very good

Quick and professional. Just the way I like it.

28. helmikuuta 2026
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Hi Lev,

Thank you for sharing your experience! We’re delighted that CAS was able to provide the quick and professional service you value. Your support means a lot to us, and we look forward to assisting you again in the future. Don’t hesitate to recommend us to family and friends.

CAS

Saanut 5/5 tähteä

The sales are patient and professional

The sales are patient and professional, and the installation is quick.

27. helmikuuta 2026
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Hi Fave,

We really appreciate your feedback! It’s wonderful to know that our sales team’s professionalism and patience, along with our efficient installation, met your expectations. Thank you for choosing CAS—we look forward to helping you again and hope you’ll share your experience with family and friends.

CAS

Saanut 5/5 tähteä

Virtual purchasing experience

Called Saijay about the appliances interested. He' s knowledgeable and willing to take the time to go through details. We had a fair negotiation, the purchasing and delivery went well. Thanks.

2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Hi Ideng,

We sincerely appreciate your feedback! It’s wonderful to hear that Saijay’s expertise and patience made your appliance selection easy, and that the purchasing and delivery process went well. Thank you for choosing CAS—we look forward to helping you again and hope you’ll share your experience with family and friends.

CAS

Saanut 5/5 tähteä

Delivery Modification

Paz Vyapoory was very helpful and courteous with respect to the delivery of my order.
Thank you Paz, CAS is fortunate to have an employee as good as you.

2. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I called Customer Service to check on…

I called Customer Service to check on the warranty for our microwave and was assisted by Rayan Seepersand at Customer service.
Rayan was polite, courteous, knowledgeable and professional. From my call display Rayan was able to look up my purchases and warranty information and provide us with the information we needed. I highly recommend CAS and appreciated working with Rayan.

13. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Ryan Seepersand was very helpful in…

Ryan Seepersand was very helpful in providing information on how to resolve issue I had with my appliance. He gave me a step by step instruction on how to fill out the the return form. He was very helpful.

24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Bought a refrigerator a couple days…

Bought a refrigerator a couple days ago, in store experience was great. After sales absolute garbage. I reported all the issues I have way before the 48hrs and also sent a copy to the sales person. CALLED EVERYDAY AND SENT NUMEROUS EMAILS, ALL I GET 'WE DIDN'T HEAR FROM MANUFACTURER". Then I got an email saying if I want a faster resolution I should contact the manufacturer. I did and they said they NEVER received any report on this issue and CAS should've taken care of this when I reported within 48hrs. Not sure who is lying. Also the delivery people, they were in such a rush to sign the delivery slip that you have no time to check anything whilst they're around. WILL NEVER BUY ANYTHING FROM CAS NOR RECOMMEND THEM. On this reply from CAS, just to clarify. I MADE THE APPOINTMENT WTH MANUFACTURER AFTER I WAS TOLD BY CAS IF I WANT A FASTER RESOLUTION. Also I never AGREED TO USE UNIT AS IS, I HAVE THE EMAIL WHERE I WAS TOLD TO CONTINUE USING IT BY CAS. Just want to make one thing clear, when CAS DELIVER YOUR STUFF AND THE DRIVER IS GONE, YOUR'RE AT THE MERCY OF WHAT YOU GOT. THAT 48hrs nonsense to report stuff is a SHAM. I asked the manufacturer twice and I was told within that 48hrs CAS WAS SUPPOSE TO REPLACE THE UNIT. To date, I received this refrigerator on 19th July, 2025 and NEVER GOT WATER OR ICE. All I got was water all over my kitchen the first night FROM THE LEAKING FILTER. PATHETIC.

15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Canadian Appliance Source - Markham-logo

Vastaus yritykseltä Canadian Appliance Source - Markham

Dear Deochand Jagbeer,

Thank you for reaching out to us regarding the concerns with your Frigidaire refrigerator.

We sincerely apologize for any inconvenience these issues have caused.

We understand that on July 20th, you reported scuff marks and a door seal issue, and that you wished for these to be addressed under warranty while still using the refrigerator.

Our After-sales Team promptly contacted the manufacturer on July 21st to report these matters.

On July 23rd, we informed the manufacturer of an additional concern with your water dispenser.

Following this, a service call was assigned to BAYVIEW HOME APPL CENTRE LTD. We've since received confirmation that the technician has contacted you to schedule an appointment.

Please do not hesitate to contact our After-sales Team if you have any further questions.

We hope for a swift resolution to these issues.

Sincerely,
CAS

Saanut 5/5 tähteä

Treshna to the rescue!

Was really delighted to work with Treshna on a small issue with an optional ice maker. She was very understanding and was able to quickly resolve the problem to my complete satisfaction! A real thumbs up to Treshna! 👍

10. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I'll have to say that CAS is a very…

I'll have to say that CAS is a very responsive company, from beginning to end. From Sales to Delivery, someone is always there is assist you. I had to call Pre-delivery customer service a few times to schedule my fridge drop-off, and I got Yudish Rajaysur a couple of times. He was nothing short of professional & tried to help as best he could, without sparing any details. He made sure my reschedule time was updated in their system properly. I'd totally recommend him as an exemplary employee ! 😊

15. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A Positive and Seamless Experience

I am making a point of posting this review on Trustpilot as the platform was instrumental in us choosing an appliance vendor that worked out very well for us.

Based on our experience over this past week, I highly recommend CAS for a seamless experience when purchasing appliances. We did do a lot of homework in advance and had tentatively selected a specific bottom-door refrigerator and an upright freezer before going to the store. Our salesperson, Harry Kainth, did an excellent job in discussing alternatives but ultimately, we ended up with what we had pre-selected. From there he patiently led us through the paperwork and answered all our questions related to delivery and installation. Our purchase was made on a Sunday and delivery was scheduled for Wednesday. The company called us the evening before to confirm and the next day we could track the delivery by projected half hour time slots and the number of stops remaining prior to ours. This was especially important as we were dealing with the transfer of frozen food from old appliances to the new. The two delivery gentlemen were friendly, respectful and efficient. Overall an excellent experience.

9. maaliskuuta 2025
Oma-aloitteinen arvostelu

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