Canadian Appliance Source - Halifax Arvostelua 

great service, no hype, would do it again.

Salma was fantastic. Very supportive and patient.

Dealt with TJ Kim when purchasing a fridge last year and again with recent purchase of a range. Knowledgeable, helpful and personable.

Range arrived when expected. Deliverymen very efficient, polite and helpful. Good experience all around.

Fast pick up the appliance I needed. No one can wait for two weeks to be delivered.
Staff was friendly and helpful.

In store sales,warehouse & customer service for registering appliance were all excellent.

Your staff and delivery guys were top notch. Great care was taken. Tks.

We always get great service from Trenor in Bayers Lake. We have bought all our appliances from him and we have always been very happy.
CAS always seemed to have the best prices and a very big variety to choose from.

Your store representative “Uves Rajput” provided exceptional service, he took time to answer all of our questions and he followed up after the sale to ensure our order and delivery dates were correct. We will definite return to this store for future appliance purchases.

Delivered a fridge on Monday. Completely damaged. They returned it and told me a new one would be delivered on Wednesday.
Wednesday comes, they asked me to BOOK A NEW DELIVERY TIME for the following week. WtH?

Knowledgeable sales person. Quick service when picking up the stove.

They were on time. We were able to get the equipment in with professionalism

My recent interactive with your sales rep was very positive, she was very helpful with my upgrade to my selection. The process was seamless and very easy .

Arwyn Bheekhoo was the associate who helped me with my Extended Warranty. He mentioned that it was good that I had purchased an extended warranty on my appliance and gave me the phone number of whom to contact for my repairs. Arwyn was pleasant, knowledgeable and very helpful. Thank you

A real nice experience with CAS. Sales person (Brian) was knowledgeable and gave us a competitive price on our new dishwasher.
Unfortunately the dishwasher had a very small indentation on the front door but Treshna at the after sales dept gave us a couple of satisfactory solutions which we were happy with. She did this quickly with no hassle. I would certainly return to CAS whenever I need to replace a kitchen appliance.

Customer service was very good, appliances arrived on time and the delivery guys were polite and knowledgeable. Turns out the washer leaked underneath and created a big mess. Sales will not help- you have to fill out a form and wait 24-48 hours for someone to get back to you-still waiting- phone calls are ignored.

Our experience with Canadian Appliance was very good from our first visit to the retail store to my follow up consult with the customer service dept. I had a few questions and spoke with Vidya in post sale customer service . She provided thorough answers and follow up email to confirm in writing. Very happy with overall experience at Canadian Appliance.

Sheshna was very understanding about my requirement to reschedule my delivery and quickly provided confirmation of a rescheduled date that works better for my project.

I'm writing about the excellent service I received from Sheshna Chukowry. I had called in to book a delivery of appliances. Sheshna was very thorough and took me through the process of the delivery. I'm looking forward to the delivery on Dec 11 2023. Having Sheshna's step by step instructions is much appreciated. Lindy Mc

Bought fridge August 8, 2023. It has not worked properly from the beginning and still does not work as of December 3, 2023. CAS is not upfront that they do not replace or refund, once they have your money that's it all sales final. They should have a large sign on the store front to properly warn people.

Fridge did not cool properly from the beginning. There was a brief false hope for a few days, but when freezer items did not remain frozen we knew for sure. CAS would not replace or refund, pushed us to the manufacturer. Have had several service calls from their technician. He stated one issue was insufficient refrigerant, just enough to make it look like it was working for first few days. We underwent two service repairs and fridge seemed to work for a short time and then failed returning to original behaviour. Fridge compartment temperature is 60 F and should be 37 F. Freezer temperature is 40F and should be 0 F.

On November 14 service call technician remarked that we are back to how the fridge was acting initially, he said it was ridiculous. He seemed to feel it should be replaced but it was the manufacturer's call. He had to order parts again and to carry out a subsequent repair visit. We asked what he would do differently this time, his explanation lacked clarity, we couldn't make out what would be different. We have not heard anything further since the November 14 visit.

Christmas is approaching and a fridge is essential to modern living. Is this the treatment CAS management would want to endure? Do they think this is reasonable? We may be forced to file an action in Small Claims Court to recover the $1,200 spent so we can purchase another fridge from a reasonable retailer.

That has been a 3 month nightmare consuming enormous time. Our contract was with CAS not the manufacturer. We put $1,200 down for a new working fridge and have nothing in return. Before giving our money we asked the salesperson what happens if the fridge is initially defective and he said they would look after us. This is not a case of a defect occurring several months into ownership.

There are many complaints about CAS along similar lines to ours. When discussing our situation with others, we heard a comment that CAS sells factory seconds. Is this what we have? And would the answer be credible?

Apparently CAS opened Halifax location couple of years ago and told us they want to expand further in Atlantic Canada. This is small market where word of mouth travels. Is this way of operating conducive to expanding their market? Bottom line is buyer beware.

We have only received platitudes from CAS Customer Service. We need a refund and they can take the fridge back. A replacement would be too risky, as we could endure a repeat scenario.