Diksha was very helpful and gave us an all-in quote and stood by that quote when we contacted her a few weeks later. She was able to quickly and efficiently make all the arrangements for the delivery... Näytä lisää
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Incredible service from Neeraj—highly recommend! I had an amazing experience working with Neeraj at Canadian Appliance Source. I was looking into buying a laundry set, and she went completely... Näytä lisää
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Staff were respectful and helpful. We were helped right away. Mr. Lovepreet explained well about the appliance we needed, gave us options to choose without pressuring us. Delivery staff were courte... Näytä lisää
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I want to thank our Sales Rep. Jamninder "Jammy" Gill for the great customer service she provides each and every time!! We have bought several appliances this year and Canadian Appliance Source al... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Canadian Appliance Source - Coquitlam
Yrityksen kirjoittama
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Yhteystiedot
101 Schoolhouse St., Unit 220, V3K4X8, Coquitlam, BC, Kanada
- 6042820661
4,6
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
All around a great experience.
All around a great experience.
Excellent service from the purchase and delivery men did everything that was promised.
Thank you very much
15. toukokuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Ana,
Thank you for choosing CAS! We’re glad to hear you had a great experience from purchase through delivery and that everything was completed as promised. We truly appreciate your business and look forward to serving you again in the future. Please feel free to recommend CAS to your family and friends!
CAS
Bought brand new washer and dryer
Bought brand new washer and dryer. In discussing the size of the washer I was told it can handle set of queen sheets. The third load I washed was IKEA thin cotton queen duvet. When it came to the spin cycle the machine banged and walked and would have damaged bi fold door if they were closed. I hung the wet duvet up to drip dry. This morning I washed a child’s small blanket with a towel to balance the load. Same thing. I called Whirlpool and they said I have to be home from work four hour window for repair. I live 5 minutes from work but their repair people won’t call ahead. I called Canadian appliance and the said that they just sell appliances and I now have to deal with Whirlpool. I just finished replacing the near new Whirlpool stove a week after I got the washer. No more Whirlpool for me. I’ll buy Costco from now on. They will pick up defective products and replace.
12. huhtikuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Dear Judy French,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience.
We understand how frustrating and disappointing this situation must be, especially after experiencing issues with a brand-new appliance so soon after purchase. Functional concerns with appliances are handled under the manufacturer’s warranty process, which is why service is coordinated directly through the manufacturer.
If you still require assistance, please reach out to aftersales@caslp.ca with your order details so our team can review your case and assist further where possible.
Sincerely,
CAS
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Otilia,
We appreciate your positive feedback and are so glad to hear that our professional, knowledgeable, and helpful crew met your expectations.
CAS
Good price & fast delivery.
26. huhtikuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Amado,
We're glad you had a positive experience with our quick delivery and affordable prices. We appreciate your feedback and look forward to serving you again.
CAS
We are very pleased of our purchase
We are very pleased of our purchase. The representative was helpful and knowledgeable to get the right appliance for us. The delivery was effortless
and on time.
23. huhtikuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Silvano,
Thank you for your kind review! We’re so glad to hear you’re pleased with your purchase and that our representative was able to help you find the right appliance.
It’s also great to know your delivery was smooth and on time—exactly the experience we aim to provide. We truly appreciate your business and look forward to serving you again in the future.
If you know anyone else looking for appliances, we’d be grateful if you’d recommend CAS to your family and friends. Thanks again for choosing CAS!
CAS
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Brian & Cynhtia,
Thank you for your continued support—we truly appreciate your repeat business with CAS. It means a great deal to us that you’ve chosen to come back, and we’re grateful for your trust and loyalty.
We look forward to continuing to serve you in the future. Thank you again for choosing CAS, and we’d be grateful if you continue to recommend us to your family and friends!
CAS
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Cab,
We're happy to hear that you had a great experience with our service and price match. Thank you for your positive feedback!
CAS
Delivered efficiently and professionally
Delivered efficiently and professionally
28. huhtikuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Eugen,
We're so glad to hear that our delivery was efficient and professional! Thank you for letting us know about your experience.
CAS
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Franca,
We're glad you appreciated our service and sales approach. Thank you for your positive feedback; it means a lot to us.
CAS
Sales girl was knowledable and helpful…
Sales girl was knowledable and helpful and not pushy. Delivery was on time and they were careful removing old fridge and putting new one in.
21. huhtikuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Jim,
Thank you for the kind review! We’re happy to hear that your sales associate provided knowledgeable, helpful service without any pressure, and that your delivery team handled the removal and installation with care and professionalism.
We truly appreciate you choosing CAS and trusting us with your appliance needs. It means a lot to know everything went smoothly from start to finish.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Salesperson Sahil Tahkur was friendly…
Salesperson Sahil Tahkur was friendly and informative, and delivery and installation were on time and personally completed.
14. huhtikuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Mahnam,
Thank you for your kind feedback! We’re glad to hear Sahil provided friendly and informative service, and that your delivery and installation were completed on time and with care.
We truly appreciate you choosing CAS for your appliance needs. It’s great to know everything went smoothly from start to finish.
We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your support!
CAS
Very Pleased with the purchase
The Sales Manager Sahil Thakur was very pleasant to deal with. Sahil kept in touch with me even after the washer was delivered. The store was laid out well. The washer was delivered on schedule.
16. huhtikuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Kelly,
Thank you for the great review! We’re so pleased to hear that Sahil Thakur provided such attentive and pleasant service, and that he continued to follow up even after your washer was delivered. That level of care is exactly what we strive for.
We’re also glad everything—from the store experience to the on-time delivery—met your expectations.
We truly appreciate your choosing CAS and your continued support. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your business!
CAS
Our sales person was awesome!
Our sales person was awesome, Lovepreet , we have delt with him before , we are returning customers. The delivery guys were great also , installed our new appliances and took the old ones away.
20. huhtikuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Scott,
Thank you for the wonderful review and for being a returning CAS customer! We’re so happy to hear that Lovepreet once again provided you with excellent service—it means a lot to us to have your continued trust.
We’re also glad the delivery team made the installation and removal of your old appliances smooth and hassle-free.
We truly appreciate your ongoing support of CAS. We look forward to helping you again in the future, and we’d be grateful if you shared your experience with family and friends. Thanks again for your business!
CAS
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Steve,
We're glad it was! Thanks!
CAS
It was a great experience buying my…
It was a great experience buying my Refrigerator from Canadian Appliance Source. It is highly recommended for family and friends to buy their appliances, because of their Sales Representatives excellent costumer service, including with their expert and best delivery team.
I would like to extend my appreciation and thanks to Neeraj Singla ( Account Executive) who help me to find the right Fridge that I need, also for giving me some discount/rebate to make my purchase lower and affordable, thank you very much for your excellent and approachable costumer service when I was in your store. More power CAS
10. huhtikuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hello Omar,
We are so happy that Neeraj Singla was able to provide such expert guidance and help you find the perfect refrigerator at a great value. It's wonderful to hear that our delivery team also met your high standards. Thank you for your service!
We look forward to serving you, your family, and your friends again in the future!
With thanks,
CAS
excellent service
excellent service. From phone calls and emails to purchasing and to the delivery. 5 star
5. huhtikuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Marian,
Thank you for the 5-star review! We're thrilled to hear that you had an excellent experience every step of the way—from your initial calls and emails right through to purchase and delivery.
We truly appreciate your support and thank you for choosing CAS. We look forward to serving you again in the future, and we’d be grateful if you shared your experience with your family and friends as well!
CAS
Salesman was knowledgeable and…
Salesman was knowledgeable and explained on details about the washer and dryer.
31. maaliskuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Gian,
We're happy to hear that our salesman provided detailed explanations about the washer and dryer. We appreciate your positive feedback!
CAS
After confirming the price on the phone…
After confirming the price on the phone with a salesperson, we were instructed to be at the store sooner than later in case the price changed. However, when we arrived at the store as soon as we could, the salesperson saw us and was on the phone for a long time.
18. maaliskuuta 2026
The people are pleasant and knowledge
The people are pleasant and knowledge. Delivery was great as you get a time line the night before and the nest day you can follow the truck. The driver phoned when I was the next stop. Polite and make sure the machines worked before leaving.
19. maaliskuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Hi Liz,
Thank you for sharing your experience! We’re delighted to hear that our team was pleasant and knowledgeable, and that the delivery process—from advance timelines to the driver’s check-in—went smoothly. It’s great to know everything was set up and working before they left.
We truly appreciate your business and thank you for choosing CAS. We look forward to serving you again, and we’d love for you to recommend us to your family and friends!
CAS
The brand-New Fridge made abnormal very…
The brand-New Fridge made abnormal very loud noisy sounds more than 10 times every day from installation date last Sat. Sounds Like under construction drilling noisy. Very Scary. Installation Guys just been here on Thursday and checked it again. Still keep happening after they left. There must be something wrong for the fridge. please replace another new one asap. Very annoy and frustrating every day. Tried to contact with customer service but it takes so long to get feedback. no repair is accepted, only replace another new one or refund.
16. maaliskuuta 2026
Vastaus yritykseltä Canadian Appliance Source - Coquitlam
Dear Angela Cheng,
Thank you for your feedback.
We are sincerely sorry to learn about the issues you are experiencing with your Samsung refrigerator.
Please understand that Canadian Appliance Source does not manufacture the appliances we sell.
As the manufacturer holds the warranty, they are responsible for addressing all functional issues.
Your request is currently being reviewed by our After Sales team, who will remain in contact with you regarding the next steps.
Sincerely,
CAS
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