Buggscarhire Arvostelua 

73
•
TrustScore 4.5/5 tähteä

4,4

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Very quick car hire experience, everything ready as soon as we arrived at the desk. Helpful staff and a very nice Ford Focus car with no issues to report for 10 days. Communication was excellent and a... Näytä lisää

Saanut 5/5 tähteä

We booked a car online through Buggs at Bergerac airport for a family birthday gathering. Although we booked a smaller car we ended up with an almost new Kia Niro Hybrid at the same price. Great... Näytä lisää

Saanut 5/5 tähteä

Recently used Buggs Car Hire in Limoge. Can’t recommend them highly enough. We received a warm, friendly welcome and were provided with an immaculate top spec Ford EcoSport. Fantastic service, great p... Näytä lisää

Saanut 5/5 tähteä

Absolutely fantastic service. Was greeted at Limoges by Sharon who could not have been more helpful. Gave us tips on parking etc. Returned car to lovely lady who was equally fantastic and will definit... Näytä lisää

Yrityksen tiedot


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

73 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(73)

4 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Very quick car hire experience

Very quick car hire experience, everything ready as soon as we arrived at the desk. Helpful staff and a very nice Ford Focus car with no issues to report for 10 days. Communication was excellent and a previous year when we had to cancel our booking due to a close family members serious illness nothing was too much trouble and we were refunded straight away. Will certainly use Buggs again.

13. syyskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Used Buggs many times and always have…

Used Buggs many times and always have had excellent service courteous and even a humorous response when we had an unfortunate experience with our lawn mower shooting a stone at the rear window and smashing it. They did not charge us for cleaning the bits of glass out that I had missed. I just had to write this having read the one star reviews about cleaning charges. Those folk must have left an unholy mess then!!
Thanks Buggs for the past hires and be kind to me on June 10th 26 our next hire.
Dr A Smith

3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Good quality car

Good quality car, great service, and none of the "you must buy our insurance because we know where there's a scratch you'll never find" nonsense that "others" try when extorting cash from innocent tourists!

24. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

LIMOGE AIRPORT

LIMOGE AIRPORT. EXCELLENT EXPERIENCE FROM START TO FINISH . Great checkout and speedy no fuss return . Car was great price was good and the service from. Staff was exceptional . I would recommend this company

28. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent service

Excellent service, competitive rates.
My family all use Buggs when flying into Limoges; they are incredibly helpful (I hadn't got the credit card I used during booking but they were really good at helping me out).
To all the few poor reviewers I would say, if you had looked after their cars like your own, and taken the trouble to speak to them when you had a problem, then you would have been treated with equal respect!
Thank you Oliver, for exemplary customer care during my recent problem.

30. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

BUGGS car hire

BUGGS car hire at Limoges Airport is a good, friendly, efficient company. My family has a house in France near Limoges and if flying out we always use BUGGS. Their cars are always clean and low mileage and the staff friendly and helpful.

17. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Absolutely fantastic service

Absolutely fantastic service. Was greeted at Limoges by Sharon who could not have been more helpful. Gave us tips on parking etc. Returned car to lovely lady who was equally fantastic and will definitely book with Biggs again. Car spotless, easy to drive and great instructions.

20. syyskuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Make sure you valet the car before returning it

They seemed ok at pick up charging £600plus for 6 days hire for a Ford Focus…” oh it’s the high season”… apparently we returned the car in an unacceptable condition inside. Normal debris from shoes from a family with two small kids. The check out was awful. They have no car park signs… just a set of green cones. Their sign left in the desk with instructions was very unclear. The appearance of an angry, unhappy and unhelpful Buggs employee moaning about having to multitask made the whole thing distasteful. To be charged €60 for them to vacuum the car is taking the p**s, yet very predictable and in line with the employees attitude. They will argue we sprayed cow dung around the car and ate takeaways in it for 6 days, Having rented cars across Europe for many years, they are to be avoided.
Their most helpful employee actually worked for Avis opposite their desk. He gave us everything we needed to check out for Buggs.

3. syyskuuta 2025
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

Dear Mr Stephen Johansson, Wellness Guru.
When we receive reviews such as yours we would normally, be sympathetic to your experience and reassure you that we will thoroughly investigate and right any failures in our processes within our organisation should we find any.
But on this occasion, do you know what....I will not bother, as I am confident in my staffs competence and the exemplary service they have provided.
If anybody can be truly bothered to read the real story of our experience with you Mr Stephen Johansson – Wellness Guru, then its below...
You arrived at our desk already having a booking with the supermarket Super U.
You explained that Super U would take a 1200.00 euro, you said you did not have that amount available and asked what our deposit amount was?
At Buggs its 500.00 euro, so you asked if we had a car available, which we did and gave you the the price for the rental of 600.00 euros. You then asked your mother in law to pay this amount by her credit card (presumably you did not have the available funds) while you remained the principal hirer, something that other rental companies would not allow, but as the member of the Buggs team at Limoges was keen to assist, he bent the rules on this occasion...to help you out, more fool him.
The rental vehicle was a Ford Focus Estate, on departure you were informed of the return procedure, even what to do if the desk was not manned.
As you left the desk you were asked to double check the car before driving off, to which you muttered 'for fuck's sake'...nice.
Upon your return, the desk was not manned, as staff were cleaning vehicles. There was a sign on the desk again explaining to pop the keys in the appropriate box.
A Buggs member of staff when returning encountered somebody, not you the hirer, very stressed and trying to return the car and unsure where to post the keys. The keys were taken. The member of staff then went to check the returned vehicle and then found the disgusting mess that you had made inside.
You obviously are completely lacking in any 'standards' and allow your children to trash other peoples property without a second thought.
Do you allow this behaviour in your own home and condone it? or is it only other peoples property you have complete disregard for?
To say this is 'normal' is quite bizzare in our opinion.
I would consider 60.00 euros to clear up your disgusting mess is very reasonable...and not 'taking the piss' as you so eloquently state.
On receiving this charge, you then launch into, by email, abusive and vile attacks on Buggs staff and then when requested to stop, you then threaten to 'write a bad review' if we do not drop the charge......unfortunately it seems that this is an ever more common theme nowadays, people of your standing Mr Stephen Johansson – Wellness Guru, using platforms such as Trustpilot to apply what only can be described as blackmail.
Although you claim to have hired worldwide without any hitches, your reviews do not bear this out to be true, with you reporting numerous 'problems'...maybe there is a common theme here? and giving yourself the title of 'Wellness Guru' may seem a bit far fetched and misplaced...?
In reality you would appear to be a very nasty vindictive individual and we are glad that we will not be doing business with you again.

Saanut 5/5 tähteä

Great car and extremely helpful people

We got a very friendly welcome and a brand new car. They were extremely helpful when we returned the car. I can highly recommend them and i would definitely rent from them again!

4. elokuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great no fuss car rental company, very efficient service!

Limoges Airport - A great no fuss car rental company. What you order is what you get, with no hard sell on extra products on collection of the car. We had to extend our car hire for an extra day when our flight was cancelled and this was confirmed pretty quickly at a fair price. If French language is not your strongest point, no worries as the staff all seem to be English, or the ones we met, did, so that was a bonus especially when our plans changed at the last minute. I would definitely use them again without question. Fortunately we had no problems with the car, so cannot comment on how they deal with you in a breakdown or damage situation, but from our experience they were fab!

5. heinäkuuta 2025
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

Thanks for the review, the cancelled flights causes chaos with both arriving and returning clients. Nice that we offer human being on the end of your communication to sort everyones different requirements. Hope to see you again on any future visits.

Saanut 5/5 tähteä

Excellent service

Excellent service! My first time hiring a car abroad. The staff were so nice! We had a lovely, clean fiat 500. 2nd driver was added for free. The 500€ deposit was back in my account the day after returning the car. Altogether great service which put me at ease. Would have no problem recommending Buggs!

30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

Thank you for the review and hope to see you on any future visits.

Saanut 5/5 tähteä

Highly recommended

Can’t recommend Buggs at Limoges Airport enough. Great selection of cars, always in first class condition and cleanliness. The staff are fantastic, particularly Oliver who is incredibly helpful, resourceful and goes the extra mile to help customers with even the smallest problem.

28. kesäkuuta 2025
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

thank you for your review and will pass your comments to Oliver

Saanut 1/5 tähteä

More BUGS than features

Probably the WORST rental experience I have ever had, and I travel and rent cars all year round for work.

Buggs Car Hire proudly markets itself as an English rental company operating in France: a charming concept, until you actually deal with them. It turns out their interpretation of “British service” involves all the condescension of a 70s headmaster with none of the charm or competence.
After returning their vehicle in perfect condition, I discovered that getting my €500 deposit back would require more persistence than a door-to-door salesman. When I called to inquire (quite reasonably, I thought), I was treated to a masterclass in intimidation tactics. Apparently, expressing frustration over missing money is grounds for threats of police involvement, go figure.

Perhaps they should rebrand as “Bugs Car Hire”, at least then the clear issues would be advertised upfront.

26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

Hi You have gone quiet! No more abusive emails or vile language on the phone. we assume your bank has now acted on our request, which was processed the day after your return, to cancel the preauthorisation. So presumably you will not be carrying out your threats.??

Saanut 5/5 tähteä

Excellent experience

We hired a vehicle from Buggs in Limoges for just under a week. The car looked and smelt brand new which is always a good start!
The personnel on the desk were friendly and efficient-we were on our way in no time at all.
On return an employee came out to see us (as I was parking), checked the vehicle and we were again able to depart quickly.
The car was externally pretty dusty (rural France) and having read some of the reviews I was slightly nervous about this-however I needn't have been.
Lovely customer service, prompt and efficient booking (and updates if you make changes) and friendly staff-would have no hesitation in booking with them again.

25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

Thank you for your review
Hope you had a good stay in the area and look forward to seeing you again on a future to visits to buggs at Limoges or Bergerac.

Saanut 1/5 tähteä

Poor customer service

Disappointing they allow you to enter dates , airport , times , take your money … then email to say oh sorry we don’t have that vehicle you booked !! Arrogant in there reply’s ! Says it all , wish I had read the reviews before I booked , I would have given a wide birth

I won’t use them again , I’ll stick to reputable organisations like Hertz

4. toukokuuta 2025
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

Hi Our records show that you have never used buggs car hire. So cannot understand why you can write a review.
Our booking system will not allow for any money to be taken until we confirm we can fulfil your request. I have checked our system and NO MONEY was taken . Simply responding to your request was not arrogant.

Saanut 1/5 tähteä

Avoid Buggs Car Hire!

I have just had an incredibly upsetting experience with Buggs Car Hire Limoges Airport, and I strongly advise against using their services.

When I returned the hire car after a week in the countryside, I was shocked to endure not one, but two irate phone calls with different staff members (Oliver and Amanda), ranting and raving about how I had 'abused' their car. Their main issue seemed to be that there was dust transfer in the boot from shopping bags and other items I had used during my trip. I had no idea that I was expected to valet clean the car before returning it, and this was never mentioned when I picked up the car.

In all my years of renting cars, I have never encountered a company with such unreasonable expectations. To be accused of abusing the vehicle for some dust is not only unprofessional but also deeply frustrating. I paid for the car rental with the assumption that the company would handle cleaning the car as part of the service, as is standard practice.

I have just received an invoice for 78 Euros for 'cleaning' of the boot. Seems steep considering it probably needed a quick hoover and wipe down. Also a rather cheeky seeing as I didn't make a fuss when told on pick up that the 'brand new' car had a fault which meant it was unable to connect to my phone for navigation etc making driving in France rather difficult.

If you're looking for a smooth and hassle-free car hire experience, I recommend avoiding Buggs Car Hire. Their staff's behaviour was totally unprofessional and frankly, intimidating. Do yourself a favour and rent from a more reputable company.

11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

Hi We have noted your post.
Please note that we do not expect clients to "valet clean" a car on return.
If exceptional cleaning is required we may make an additional charge. In line with all car hire companies at Limoges.
Sorry you were not satisfied with part of your hire but we assumme you were stisfied all other aspects.
Please can we ask you remove personal names from your post as your query is directed at buggs.

Saanut 5/5 tähteä

We didn't actually hire from Bugs…

We didn't actually hire from Bugs (stupidly) however, we had major issues picking our vehical up as there was no one manning the Avis desk and then it was lunch time so we couldnt get through to anyone, Oliver from Bugs, was so helpful, found us other numbers to use, could have left at 2pm but remained until we were sorted and even sourced a car he would do for the same price just in case. We would.absolutely recommend Bugs to all our family and friends when visiting us, if we need to hire again, it will definately be with Bugs.

29. marraskuuta 2024
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

Thank you, it seems to be comon problem. Glad we could help.

Saanut 5/5 tähteä

Great family run Car Hire in Limoges

Great family run Car Hire in Limoges. Very efficient service with a smile and good humour.
Any small problems seem to be resolved without fuss or drama. Happy to recommend unreservedly.

15. marraskuuta 2024
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

Thanks for the review. As a small local company we always have the flexibility to help when required.

Saanut 5/5 tähteä

Definitely recommended car hire

Sept 2024 - First time hiring a car and Buggs car hire at Limoges airport made the process really easy.
Very easy booking process and car was ready for us when we arrived. No problems with the car for the 5 days we had it and return process was just as smooth.
Will definitely use Buggs again when visit the Limoges area of France.
Tip - make sure you know how the automatic gearbox works on the hire car before driving off (we did a tour of the carpark in first gear, before going back to Buggs area and asking how to put it into “Drive” 😂)

25. syyskuuta 2024
Oma-aloitteinen arvostelu
Buggscarhire-logo

Vastaus yritykseltä Buggscarhire

Thanks for your revieiw and we look forward to seeing you again.

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