brivelle.co.uk Arvostelua 

This company is to be avoided, poor service, communication from they sad it is joke. I have ordered the portable oxygen concentrator, the girl I have spoken with said three times that I get this item before 22/06/24 that is why we have ordered from them, but we are still waiting today is 24/06/24 and they said on 22/06-24 that they contacted Royal Mail to prioritise our delivery but now they said on ground chat we have to contact Royal Mail ourselves and we got notification that delay will take place on 25/06/24 because this item is in Edinburgh but they send us emails saying that Royal Mail picked up the item from their shop in London to be delivered to us in Hampshire which is 50-60 miles from London. How come from London to Edinburgh not hampshire.
My mother life depends on this item. We have arranged travel for 22/06/24 and we had to cancel it which cost us time stress mum health and of course money. They send us email with loads of nice word how much they try and all this crap. They are unreliable, incompetent company, they took my money in few seconds.
The worst company to deal with. The worst service I have ever experienced.

I ordered an item from this company for £30, it stated that it was on offer and was previously £89. A bargain. However, when it arrived it was clearly not worth £30 and had never been worth £89. I've now seen exact item on sale on other websites for less than a tenner. I usually do research on sites I haven't used before but didn't on this occasion. Lesson learned.

Still no order received. Definitely not a UK based company as they say. Ordered and paid o 28th May, with delivery time supposedly meant for 3rd June. Contacted them and was given some story of how it was out of stock and coming from abroad- red flag- was then told I'll receive 7th June. Still nothing. I've tracked my shipment and its only half way through shipment time of 12 days, add 2 more for arrival at distribition center, and a further 3-5 days to delivery. So in hindsight, my parcel not actually due for at for at least another 2-2.5 weeks. SCAM! They should not be allowed to trade, its false advertising. Will be contacting bank for refund today!

I don't usualy make reviews for online purchases but this time i liked the way they handled my delayed order, i was offered a discount, and received my package few days later.

**After basic due diligence research, prior to purchase of medical devices from this company, whose advertisement states them to be an NHS accredited supplier, amongst others...

I find that, (Per Companies House filing):

This company was incorporated in May 2021 and operates from the given address of 71-75 Shelton Street, Covent Garden, London, (which is the site of a suite of serviced office and meeting rooms hosting hundreds of companies).

**The filing states that the company's nature of business includes retail and wholesale supply, via specialist stores, market stalls, mail order and internet, of clothing and footwear.", making no reference to connection with nor accreditation by any state or private medical authority.

Not at all consistent with the Facebook/ Pinterest self reviews, copied onto the Trustpilot entry, stating Brivelle to be:

"One of the largest Suppliers, Wholesalers and Retail Stores in the world, shipping its products all around the world and operating around the clock to provide you with the best service possible. Our goal is to foster a sense of community by taking it to your door. You will choose from a wide variety of collections that have been handpicked to help you choose the highest content at the lowest prices."

Needless to say the customer service is questionable, telephone contact nigh on impossible and online chat assistance nebulous.

Would highly recommend avoiding this actor and his company.

My order was delayed for 2 days than expected, but received in good condition, after reaching customer support they offered a partial refund compensation for the delay. I understand it is not your fault but i had to be home that day to receive. Thank you for the compensation and for

usual not understating of consumer rights 2015, iron stopped working after 18 months but they say out of grantee but under law it says should last a reasonable amount of time , if you buy an iron do you think it will last only 18 months if you did would you buy it ???

J'ai acheté un générateur d'oxygène portable, de la marque VARON, l'article correspond parfaitement à mes attentes. Livraison rapide, trois jours.
Excellent contact avec le service client
Je recommande

Order #49032

Ordered from them on 20th feb, took almost 2 weeks to arrive. They don’t reply to any emails and if you call their ‘help’ number it’s an automated message saying they’re busy with other calls and they will call you back, how exactly they will call you back when they don’t have my number I will never know. They end the call saying to leave a message after the tone, there is no tone it’s just silence before the line goes dead. My guess is this company is likely operating from outside the Uk for their deliveries.

Please void,
With my own experience just stay away,
The parcel didn't shown up it went elsewhere,
They didn't wanna help,
Myself I work with a company how sends out delivery,
So I no that it is down to the sender ( the account hold) to deal with, not a third party not the delivery driver or costume to sort out,
I order this on the 23 Jan,
Still nothing,
Not responding to my messages,
The phone number dose not work,
The stress of this is more then I can take,
I do have asperger, so I worry more then I should,
I brought this pram for my stepson and his wife,
I just found out Iam 3 month pregnant the stress have put me in hospital,
With high blood pressure, I have had 4 kids and never had this before,
Because now I have gonna buy another pram plus myself,
Please just give me my money back,

You do not care at all about your costume,

If I could leave 0 stars I would. Today is 13 th of December still waiting for my December advent calendar DO NOT USE THIS SITE.

Alors voilà une entreprise qui se met au service de ses clients, que ce soit pour les renseignements en amont de l’achat que pour les conseils techniques. J’ai acheté en confiance un concentrateur portable d’O² c’est un matériel précieux pour ma santé, une dépense non négligeable alors moi je dis : Bravo et merci Brivelle bonne et belle nouvelle, le matériel est parfait et parfaitement parfait ! En tout cas tout à fait conforme à la description du site internet. Livraison rapide, délais respecté, emballage au top je suis conquis et je recommande.
Donc achat en confiance, no problem.

J'ai acheté une machine à Oxygène sur leur site.

Je l'ai reçu en qqs jours, en parfait état.

Après quelques essais, j'ai dû échanger avec leur support car je ne suis pas habitué de ces machines.

Franchement, j'ai rarement eu des échanges aussi polis avec des services de Sav.

Et je ne parle pas d'une bête comparaison France/UK.

After querying where my product is I was given excuse after excuse.
They’ve blocked me on their Facebook page after being unbelievably rude, calling me paranoid and stupid.
They refused to give me a full refund, but have been reported to trading standards and disputed a scam.

I ordered the gold and black pram with all the accessories back in April. I am over the moon with the purchase. I noticed that I didn’t receive the rain covers 4 months later when I finally got to use the pram. I contacted Brivelle and spoke to a really helpful and pleasant customer service rep called Jessica, I couldn’t be more pleased with the way she handled my query. Jessica was very professional and helpful. After advising I hadn’t received the rain covers with my purchase she quickly went away to investigate within the hour she came back to me to make me aware that she was very sorry and that she was sending out the rain covers and to expect them to be delivered within a week. I would definitely recommend this company and also their products. I will certainly be using again. Thank you Jessica for your great service. Thank you Brivelle.

Sobie this company. They do not send items on time. I ordered hydrofacial machine 2 days ago and it said delivery by 15th… today is 15th and I got email it is processing (2days) then transit (6 days) then delivery (3 days) 🤯 I’ve decided to buy from them because fast delivery and I am fully booked for this treatment next week. Good I reported this scam to bank and got money back straight. Avoid

For anyone looking into hobby detecting, the Brivelle metal detector is a solid start. Found some vintage coins in my backyard! The battery life is decent but always bring extras just in case.

I use the Brivelle powerstation for my outdoor work assignments. It’s been a lifesaver. Only critique is that the LED indicators are a bit too bright at night.

On arrival all seemed fine although the radiofrequency head was damaged but was still able to use. Upon the third use the spray lead kept popping out and has never been secure since day 1. The spray head only worked 3 times and after that not working. Followed the instruction manuals they sent with the machine and nothing has resolved the problem. Messaged them for help on messenger and was advised to email support team. Im having to chase them up as they are not replying. I have sent them supporting evidence in the form of pictures and video. Each day I am losing clients because I cannot use the machine. Overall not satisfied with the experience nor service.

Been using Brivelle's CPAP for a couple months now, and my sleep has improved so much! The device is user-friendly, although the manual could be a bit clearer. Best investment for a god night's rest.