Bridgfords Arvostelua 

Great experience viewing and securing the property. As soon as I signed, the problems started.

They did not provide electricity meter readings.
It turned out the property has 2 electric meters which has caused me a ridiculous amount of problems with 2 gas suppliers.

The bathroom floor was soft on arrival, noticeably soft, which turned out to be a slow leak of basically everything in the bathroom. They needed to replace some of the flooring, change the toilet and replace the vinyl. The flooring and toilet change got done after 3 months of chasing - it got to the point where the floor has sunk in the bathroom but I was told it was still habitable. Believe me when I say I am still sat here with no vinyl after 4 months now, with proplex and duct tape on my bathroom floor while they give my number to contractor after contractor (without my permission) for quotes.

The property management team have been the most unhelpful and generally confusing team to deal with because I'm doing a lot of what I'd expect them to do???

Avoid at all costs. The stress of dealing with them has made me consider leaving Manchester altogether and going back home.

Had to leave my rented property for work purposes.

Some staff were rude about it! I was charged to remove items that were there BEFORE I moved into the building before getting back the remainder of my deposit. That’s after having to chase them up some time after I moved out despite checks being done the day after I left!
At least I’m getting back most of my deposit. Do not use! Avoid!

We went to Bridgfords because they got the best reviews on Google. OMG if they are the best, just imagine what the worst would be like. Gave us a very dodgy valuation 30% above what we eventually sold it for.
When I went back to the manager to give him feedback all I got were excuses and he told me if he were to value the property again now he would have come up with the same valuation. Bonkers did not even learn from the sale.
Communicating with them was not easy, ok until we did the deal, thereafter very poor. Didn’t respond to voicemails left, rang us up with inappropriate offers even though they shouldn’t have, nil response to emails.
I guess they are a necessary evil, but I would never go back to them. Would rather nail the for sale sign to my chest and stand in the garden signalling to passers by in the hope of securing a sale.
Approach with caution

I had a fantastic experience with Rebecca Kennedy mortgage advisor at Bridgfords in Middlesbrough.

Rebecca was incredibly knowledgeable, patient, and made the whole process smooth and stress-free. Highly recommend Rebecca’s services! Thanks so much for finding me the perfect morgage she gave me lots of advise on life insurance and nothing was ever any trouble. Thank you so much xxx

In 3 months I did not have one proactive call from the Knutsford branch. Indeed when we cancelled the contract they left all the listings up for 2 weeks and only took them down after I chased them

Disgusting behavior from the people in this branch. So unprofessional. DO NOT USE THEM.
Can't get through to anyone when you phone. The person you want is always on holiday and NO ONE else can help until they come back. When you phone to speak with them when they are back from holiday, they are not in the office......... at any time! How does that work!
Had a hole in the roof of the house I rented - it took them over 3 months to get it fixed. The gas cooker would not work properly - again not fixed at all.
TRY AND GET YOUR DEPOSIT BACK - HUH
I'm off to the ombudsman now as I have no choice.
All of the other bad reviews are correct - I have experienced the same shabby, who give a $hit attitude.

If you want a company of people with minimal care for you and the process, who don't do what they tell you they are going to do, and then when you're trying to find out where things are up to, never answer the phone, Bridgfords are the one.

Seems this company has teamed up with Rise letting agency another awful local Durham agent who also fails to respond to complaints and have zero professionalism.

Unanswered calls and emails. Misleading and wrong information in terms of when a tenant was moving then constant attempts to ignore my instructions in order to extract more money. Terrible service avoid if you can.

made me complete 5 recaptchas to unsubscribe from their spammy emails. this is a tactic to waste people's time so they give up and stay signed up to emails. why would I need to prove my identity to unsubscribe from emails? even a hacker would have better things to do

Illegal practices! Referred to the Property Ombudsman because contract was completed by manager, Tammi, and not ourselves, meaning we incurred hundreds of pounds of additional costs. Additional problems included; no marketing of the property, little, if any, communication. Should have gone to any of the other local estate agents.

They were very pushy to get a review straight after finding a buyer... I'm glad I delayed because they were terrible after that! Letting people into our house without our permission, charging extra fees despite having told us (in writing!) there wouldn't be any (and threatened court action when we pointed it out!)... and they're not even very reasonably priced! Avoid, especially the N-u-L branch with Tammi at the helm!

I had an appointment booked for today at 2.p.m with the view to put my house on the market so I would be in a position to make an offer on a viewing tomorrow. I received a call around 1.30 to inform me that the agent is running 30 minutes late, making the expected visit for 2.30. 3.15 came. I rang the agents to be told she's not attending. To rub salt in the wounds furthermore I was told she couldn't come to me because of traffic and she would make the visit after me late. Viewing cancelled as I had wasted my day off waiting round for nothing.

Poor communication, all words no action.

I tried to sell my house and had to beg for viewers, viewers were getting denied if they didnt get a mortgage with them.

They let me go from the contract and gave me compensation.
I eventually sold my house successfully with yoga.

My full deposit was taken without proper proof. I paid £660 relet fee and followed their process exactly. Now I’m pursuing legal action

Bridgfords in York were Absolutely dreadful, total lack of communication, never dealt with such a poor professional business in my life.
It’s there attention to detail that’s missing.
They make out there working for you as the seller but that couldn’t be further from the truth.
Never again will I use Bridgfords in York

I cannot recommend this agent. I let out a property via them for several years and would have left earlier but felt stuck with them when COVID hit.
Communication is poor. They have a high staff turnover. They do not enforce any maintenance issues so property left in poor condition by tennants each time, leaving me to pay for repairs.
Final insult was they deliberately underestimated the property value for inheritance tax meaning I was charged an extra £5000 tax when I finally sold the house even though it hadn't actually gone up in value!

As always the team Bridgfords Durham faultless I’ve dealt with them now just over twenty years and they are professional and faultless the lettings team have been wonderful from day one and the experience just recently with the sales team I have to say as been equally brilliant and I love the job they do contacting the seller every week with informative information

Once again thank you
Kindest regards
Philip

EXTREMELY DISAPPOINTING. DO NOT GO WITH THIS AGENCY.

We moved into a new property on 11th May, only to find it in completely unacceptable condition. The fridge was broken and the freezer door had come off entirely. The carpets are stained, the walls have scuffs and marks, and the kitchen cabinets haven’t been cleaned. On top of that, the previous tenants' used cutlery was still left in the drawers, and the bedroom window is broken.

We’ve been trying to get in touch with the property management team ever since — with no proper response. No one is taking responsibility, and nothing has been done to fix these issues. Absolutely shocking service for new tenants.

I have been dealing with Emma Mudd at Bridgefords in Chorley. She is not my estate agent but the estate agent I am buying from. The service I have had from Emma has been second to none. She has kept me updated on every step of the way ;and has liaised with all of the solicitors involved, she is an asset to any company and, not only goes the extra mile, but runs a marathon, even for people like me.