Bridgfords Arvostelua 

This has been by far the worst experience I’ve ever had with an estate agency. Their communication is virtually non-existent. My tenancy ended almost two months ago, and despite the landlord approving the full deposit return back in August, Bridgfords has been unreasonably withholding my money. They are delaying the return over a key that they explicitly admitted in writing they don't even know what door it operates, while completely failing to provide basic check-in/check-out reports. They ignore emails for weeks, give vague updates, and take zero responsibility to resolve simple issues. I was eventually forced to escalate the case to MyDeposits to get my money back. If you are thinking of renting through Bridgfords, be prepared for terrible communication and a huge struggle to get your deposit back when you leave. Avoid them if you can.
If I could, I would give negative stars.

**Absolute nightmare experience. Avoid at all costs!**

If I could give zero stars, I would. Moving cross-country from the Isle of Man to Manchester with a new job starting immediately should have been an exciting milestone, but Bridgfords turned it into an absolute disaster.

Here is the full timeline of how terribly they handled our tenancy:

* **Ghosted for 3 Weeks:** We paid our holding deposit on August 19th and never heard a word back for 3 weeks. Emails to Millie went completely unanswered. When we finally reached her by phone, she was very unhelpful with a "don't care" attitude, and we later found out from Daniel (a second staff member) that she had gone on leave without telling us.
* **Ignored Screening Issues:** Daniel informed us that our screening had failed—meaning for **4 weeks** nobody said a single word to us about it. We managed to get it sorted ourselves, but following up with Daniel on next steps led to more radio silence. We were constantly told "sorry, we will only attend to you on 01 Oct" because they only deal with those moving in first, ignoring the looming deadline.
* **Last-Minute Cancellation (2 Days Before Move-In):** We were ready to move into our apartment on October 3rd and I was starting my new job on October 5th. On October 1st, we called to get the lease sent through and pay our deposit. I spoke to Dan who said it would be sent in an hour. After 1.5 hours, I got a portal link to sign and pay, but it failed. I called Dan back, who said Jorgina (the lady in charge) was on lunch and would call back. An hour later (almost close of business on October 1st), still no call.
* **Rude Management & Avoidance:** After calling 3 times, I finally got hold of Jorgina, who rudely asked why I needed to log into the portal and then nonchalantly dropped the bomb that **the apartment wouldn't be ready on October 3rd**—just 2 days before my move-in date. Jorgina dodged our calls and provided no solutions. We weren't even allowed to speak to the manager until we bypassed the lettings side and called the sales side.
* **Forced Into Temporary Accommodation:** The manager was just as unhelpful, made excuses for his staff, and falsely claimed our October 3rd move-in date was "tentative" (which was never, ever mentioned). On Friday, October 2nd, he finally said the owner would put us in a short-term place until the apartment was ready on October 9th—a full **6 days late**. I had to make my way over to Manchester on October 4th and sit in a temporary room for most of the week.
* **More Administrative Incompetence:** Bridgfords finally sent the lease on October 8th, but the payment instructions were incorrect. I had to make yet another call to get that sorted. Despite saying they would meet us with the keys on October 9th at 16:30, they changed their tune on the day and told me I just had to fetch the keys myself.
* **Filthy, Damaged Apartment:** Overall, I had to phone them **over 30 to 40 times** just to get very vague answers, and emails were completely ignored. When I finally got the keys and entered the apartment on October 9th, it was left in a **disgusting, awful, dirty, and broken state**. How can you make someone wait 6 days extra and not even clean up?

I have all the proof, emails, and videos. PLEASE GUYS, STAY AWAY FROM THESE PEOPLE. Do not use them—they are the most unprofessional people ever!

We viewed a property which had been vacant for months. The property was dirty, wallpaper falling off the walls, an outdated kitchen, carpets soo dirty and dump they stank, mould on walls, overgrown back garden, a lot rubbish in the back garden left by previous tenants that we had to hire a skip to get rid of it. Half of the light sockets in the house were not working (and the electricals failed the Electrical Installation Certificate), the showers in the house didn’t work, neither did the boiler. The windows all round the house are single glazed, even the front door had was missing the letter box and so just had a huge hole in it. After we had moved in we also discovered holes in the roof which birds use as nests, and a leaking ceiling in the living room of all places.

The letting agent emailed us that the landlord was going to fix everything, listing down all the issues, this forming part of the contract. Some things were to be fixed before we moved in and others within the first month. They rushed us to move in, however, when we moved in Bridgfords refused to complete the list of works around the property, stating that it was a MISTAKE on their part by a new employee who confirmed the list of work to be completed when the landlord only said he’d think about it.

When we decided we would move and they’d pay for moving costs for misleading us into a contract they were never going to honour, and after reporting them to our MP and the Council, the landlord decided to fix a few things around the house. After that, it was all to hell. We have written and called countless times and they still maintain they are not in the wrong, and the landlord refuses to bring the property to standards. By the way, everything in the property is from when the house was initially built, that should tell you the condition of the house.

Currently, we’ve been without heating or hot water for nearly a month, and with the change in weather, we are all nursing colds. The Stove and sink also don’t work and the landlord has refused to fix either.

I only wish we had looked at the reviews before going with this letting agent. They are incompetent, terrible customer service (one staff even swore at my mum), and just all around awful to deal with.

Please don’t use them at all, there’s a reason they only have a 2 rating.

Very disappointed. Cancel 3 appointment just 5 minutes before

Can't recommend Bridgefords as a future buyer. Staff are lovely, honestly, but the whole process of buying a flat as a first time buyer has been horrendous. Party due to the in House conveyancing team they Bridgefords reccomended. I've lost my dream flat after 10 months because of Bridgefords and their inability to reccomend a competent solicitor. Hopefully you have better luck. Personally I would avoid.

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

I’m so grateful to Nathanial, Holly and Sam at Bridgfords Stockton Heath. They’ve helped me through two moves during one of the hardest times in my life, and their support has genuinely meant the world. They were kind, patient and completely on top of everything.

Thank you for going above and beyond for me.

My experience with Bridgfords/Countrywide has been extremely disappointing.

After relocating to London for work, I repeatedly tried to resolve my tenancy responsibly. I made multiple attempts to find a replacement tenant myself, maintained regular communication with the branch, and kept the company informed of my financial situation throughout. Despite this, I felt there was very little practical support or flexibility offered.

The "change of sharer" process was frustrating and entirely dependent on the landlord's approval, while I was left to find replacements on my own. Several prospective replacements fell through for reasons outside my control, leaving me paying for accommodation in both Newcastle and London at the same time.

Although the staff acknowledged my circumstances, the responses I received were largely limited to repeating company policy rather than working towards a practical solution. As a tenant who genuinely tried to communicate and cooperate throughout, I was left feeling unsupported during a period of significant financial hardship.

If you are considering renting through this branch, be aware that if your circumstances change unexpectedly, you may find there is very little flexibility or practical assistance available.

I hope the company reviews how it supports tenants facing genuine hardship, because my experience has been stressful and extremely disappointing.

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .
They kept my money from 24 October 2024 to March 2025. My bank and my friends intervened in to the matter before my money was return to me . They manager and senior managers do not care and are not bothered.

Paul
Local Guide·52 reviews·18 photos

just now
New
If I could give zero stars I would one of the worst letting agents I’ve ever come across the new manager Stacey is patronising, rude and obnoxious. As an experienced landlord of multiple properties who has decided to take a backseat and enjoy retirement, she did nothing to reassure me and was trying to educate someone with 32 years experience. Went completely against all my wishes with no compromise she not only tried to reduce the rent which her area manager had recommended within a week of advertising in a completely refurbished property at my expense but also tried to force me to put any old tenant in the property just to start earning her fee. Thankfully I’ve removed the property from them and will NEVER deal with them again. I’ve dealt with other brands under the countrywide banner and had all but praise for them, but this branch and in particular this manager is not a good representation of Bridgfords. I would say to anyone AVOID AVOID AVOID at all costs !

Our experience with Bridgfords Leeds has been appalling from start to finish, and I would strongly advise anyone to avoid this letting agent.

We were pushed hard to move into the property quickly. During the viewing, we saw mould and only agreed to sign on the condition that it would be treated before move-in. It was not. When we moved in on 31 July 2025, there was still mould across a bedroom, in the bathroom, and on appliances including the fridge and cupboards. There was also drug paraphernalia left behind. No tenant should be rushed into moving into a flat in that condition.

It took around two months for the mould to be dealt with properly. In the meantime, we spent months chasing Bridgfords for updates, action and basic communication. On multiple occasions over several weeks we were ignored, fobbed off, had calls ended on us, or were not contacted back. Instead of fixing the problem, they left us to do the chasing.

We also asked Bridgfords for a copy of the signed form where we had raised the condition that the mould would be treated before move-in. They refused to provide it, ignored repeated emails, and only responded after we made a formal request to obtain the document. Then, the day before the deadline, the form was suddenly “found” and uploaded.

Alia Gould, the manager, was a major part of this experience. In our view, she handled the situation extremely poorly. Our concerns were not treated with the seriousness, urgency or professionalism expected from a letting agent. We were repeatedly left feeling ignored and dismissed.

After moving in, we discovered that the landlord had not kept up with the mortgage and the flat was at risk of repossession. We contacted Bridgfords and were told they knew nothing about it. We were repeatedly told they were in contact with the landlord and assured that everything was fine. At the same time, our emails on this issue went unanswered for weeks.

After around three months, the property was removed from Bridgfords’ management and taken into receivership. Only once the rent was no longer going to Bridgfords did they start replying properly — and at that point they began emailing us claiming we were in arrears, despite us having told them from day one exactly what was happening and keeping them updated.

After being pushed to move quickly into a property that was not properly prepared, we ended up facing eviction because the bank had taken control of the flat and wanted to sell it. Within around nine months of moving in, we were being forced out of a tenancy we had entered into in good faith and expected to last until at least 30 July 2026.

We made a formal complaint and escalated it through O’Connells’ complaints process, where we were first offered £150 and then £200 while being told Bridgfords did not believe they had done anything wrong. We then took the matter to The Property Ombudsman. After pursuing it from late 2025 through to July 2026, the Ombudsman upheld key parts of our complaint, found shortcomings in how Bridgfords handled the property condition at move-in and how they communicated with us, and ordered them to pay £400 compensation.

This has been one of the most stressful and exhausting renting experiences we have ever had. Bridgfords Leeds showed no real accountability, urgency, or care for us as tenants when things went wrong. Based on our experience, I would urge anyone to avoid Bridgfords Leeds.

We viewed a property and after loving it in person offered a cash offer of asking price their and then.
Within the same hour, I got a call from the agent who shown us round to be told it was going to Auction.
I checked the listing, and it didn't mention auction, but this was updated the next morning.

The estate agent had every opportunity to call us to inform us it was an auction property.

It seems we had a lucky escape since we have found out the property has had two collapsing sales, for such a desirable area and its price point, these are huge red flags.

I called the agency first thing during the morning after our viewing at 9am, to say we aren't interested, we viewed a property to buy not to be told until after viewing it that it was auction, oh and it get's better they tried to make out it was a good deal, yeah a deal that would cost us 4.5% of a minimum of 6.600 in auction fees that we never knew of until afterwards and would never have considered had we of known this information before the viewing.

I said, please don't get anyone to call me, but the auction company called me anyway, I tell them we are not interested. I have since had two more calls from the auction company ( which i understand is a sister style company to this agency ).
I've had to block the number and inform my solicitor of a data protection breach, as I said I did not want to speak to anyone from auction.

Also had a call in desperation from the agency saying oh the price has dropped. " Firstly, no it hasn't because of the fees; secondly, we said we were not interested, why was this not respected.

I have never heard of this agency before we did the viewing and I wouldn't be surprised by the many low reviews; they will be able to continue in business much longer.

Hoping this review grabs their attention because this is what happens when you harass someone.
Don't follow correct and legal protocol and respect people's privacy.

Great experience with Maciek Starczewski. He had remortgaged my house when no mortgage brokers could help. Huge thank you ☺️.

I wrote an email to one of their sales colleagues about a viewing who wouldn't open the door to me. The sales colleague never responded back to my email. Plus they've not bothered to notife me about a property I was interested in but is now sold!

So after my initial complaint, Ombudsman here i come. It took Connells 3 weeks to answer my first complaint about Bridgfords Knutsford. In the reply they didnt answer any of my complaint but totally whitewashed everyrhing i said to suit their own narrative, basically called me a liar. Don't bother complaining to them go straight to the ombudsman and get a proper hearing from an educated adult.

I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.

My advice to anybody looking to sell a house is don't even contact Bridgfords for a valuation. You can look at my review of Michael Poole to see how I found the service from them overall if you want to.

The date I have recorded as my experience is the date of the second from final phone call i received as the final one was from a mobile so I cant be certain of the date without calling a few numbers to check.

I have purposefully waited for the property to sell before leaving this review.

would not recommend this company to any landlord. The fees are extremely high, with additional charges that are not always made clear from the outset. Communication is poor, and it is often very difficult to get hold of staff when you need support or answers.

The contractors they use are also significantly overpriced, leaving landlords with unnecessarily expensive maintenance bills. For the amount charged, the level of service provided is disappointing. Overall, my experience has been frustrating, costly, and poor value for money. I would strongly advise others to look elsewhere.