Bridgfords Arvostelua 

I purchased a property from Bridgfords in December 2025.
They have been holding the keys. I arranged my own contractors to start renovating the property. Bridgfords decided to change the locks without my consent and knowledge, I have been chasing them for almost a month now to get the money refunded back to me but it has been a struggle and a battle.
Do not use this agency as they cannot be trusted and are horrible and difficult to work with.
STAY AWAY FROM THESE INCOMPETANT, GREEDY MONEY GRABBERS

Never contact me after numerous call and direct messages.
As a landlord I find this appalling.
I have tried since may to contact them but to no avail.
I am thinking of leaving breaking my contract and go with court action if needed.

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

We are letting - our Main contacts have been Through Megan M . She has proven knowledgeable around the new legislation. Flexible in her dealings with us . Most importantly easy to communicate with and responsive.
Grace her colleague appeared friendly and focused and a team player. It’s early in the process but we are impressed

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

3 months into our tenancy we've experience the following with Bridgfords/Countrywide/Entwistle Green (no, I have no idea why they all take turns to email me or why they have different names if they're basically all the same company):

* being told I had incorrectly logged repair reports online, despite following the printed handout we were given upon arrival to the letter. when I explained this, all I was met with was "the name of the person who gave you this information". I didn't really care about that, I just wanted the repairs done. This employee then ghosted us and never messaged back.

*several issues we reported in our first week STILL have not been addressed, it's a joke.

*it took around a month of emails and phone calls with various other employees just to get somebody to sort our broken boiler and thermostat out; we had no heating all that time and this was when it was still freezing every day.

*we were instructed to order a bin from the local council and pay for the bin ourselves, then minus that fee from our next rent payment. despite being told to do this, Countrywide/Bridgfords sent us a threatening email saying we were in arrears. I replied back saying this was rubbish, only to be ignored for two days. I only got a reply when I sent a follow up saying I would message literally every day until they backed off and apologised. Funnily enough, 5 minutes later, they finally replied.

*it for some reason took a month for them to remove the 'for rent' sign outside. again, as soon as I complained, it magically disappeared shortly after.

*I had to fix a broken kitchen drawer myself within the first month myself because they refused to acknowledge the issue which had been present since day 1.

*customer service is woefully slow. if you want to communicate via email, you get whinged at and pushed towards phone calls, which you then get dumped onto hold for and have patchy reception anyway.

*during those phone calls, I'd be told 'this will happen, the landlord is sorting this', but nothing ever happens.

*we've had 3 - soon to be 4 - visits from a contractor with regards to our bath/shower. how it takes this many call outs to repair one tap is beyond me.

*this latest instance of the contractor coming around has now broken the bath tap, no hot water, the seal is leaking, he's caused some damage to the kitchen and even our front door doesn't shut properly due to some equipment he'd had resting against the door for an hour. What does Bridgfords/Countrywide have to say about this? 'You should have pointed it out due avoid another unnecessary visit to the property'. Yeah okay, i'm so sorry for beinga dumb tenant who refused to let the contractor leave until i'd magically detected various issues around the house and bullied him into fixing them. if we'd arranged for this to take place when out of the house anyway, what would this 'Emily' have said to me then, "you should have stayed at home and not gone to work to prevent another home visit". what nonsense. this woman is on another planet. I have filed a formal report against her because she shouldn't be offering her own opinions. for a supposed professional, her entire email was nasty and sneering.

all in all, incredibly useless company. but I will be happy to update my review with positives if they actually prove they can deliver from now on. We shall see...

A big thankyou to Zahid, Mo and Adeel from bridgfords estate agents , hacienda ,manchester. Did a great job of presenting my house and all 3 were so helpful. Ended up getting four offers

We sold our home through Bridgfords in Disley. They were fantastic! After being on the market for over seven months with another agent, we asked Mike to come and value our property. They sold it in a day of it going on the market!
Mike was professional and understanding to all of our needs from the very start.
The whole team at the Disley branch was fantastic but I would like to give a special mention to Ben, who has been outstanding!
He has always been quick to answer any questions we have had and was always at the other end of the phone if we needed him!
Mike was also a pleasure to deal with, he advised us of the process and really put us at ease!
We cannot fault this team, they have been brilliant!
Thank you, thank you, thank you!
Chloe and Reuben

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Excellent communication throughout – clear, responsive, and very approachable. The team kept me well informed, including regular updates for tenants.
What really stood out was their professionalism and proactive approach. Any issues with the brand‑new house were escalated to the developer under the warranty without me even having to ask, which gave me real peace of mind.
Special thanks to Sophie for efficiently organising the white goods, and Helen for proactively raising and managing warranty matters. A genuinely positive and supportive experience.

The reason I gave 4 stars is that it has only just started, we will see once all is up and running, and tenancies are completed.

I’ve never dealt with a worse estate agent. Moving from Cornwall to York, I trusted them not to take advantage of me, given that I couldn’t see the property in person before renting it. What I was greeted by was scarcely believable. They routinely ignored me when I asked to have things fixed, and lied to me when I asked them to contact the landlord, stating they had contacted them when they hadn’t. Use Ashtons instead. They were exemplary when I used them instead. My old landlord has even left Bridgfords to take his business to Ashtons as well. Pathetic, shameless company. Avoid.

Great company to deal with very professional couldn't help me enough would definitely recommend.

To use a phrase, Bridgfords / Countrywide are an omnishambles, when it comes to being a landlord's agent.

Landlords - Do yourselves and your tenants a favour and choose a different agent.

You will end up doing just as much work managing Bridgfords (actually Countrywide) as you would managing any issues directly yourself.

Two particular incidents that wound me up were when they charged us for work done by a decorator, which the decorator later admitted was never carried out; and secondly after forgetting to charge a tenant for costs due to them, they charged us instead, after deposit refund - without agreement or notice (money they still refuse to refund).

Called multiple times to try and get a viewing booked in. Was told multiple times someone would call me back. Got bored of chasing them.

They seemed far more interested in getting me to speak to their mortgage broker, and I hadn’t even viewed any houses with them yet!

I have no idea how they manage to sell any houses. Quite clearly a load of sales people trying to hit targets and not actually that bothered about selling houses.

Absolutely shocking , no chase ups , no progress or updates for my purchase, no follow up , consequently a £400 k purchase failing at the last minute , not qualified to sell houses correctly, , complete garbage im afraid , cost me thousands in abortive fees , totally lied to & lead down the garden path. A waste of 8 months of my life , totally in shock upset & devastated

they say they are going to call you back but they dont too many sales reps only interested in their commission very poor service, avoid this company

Had to call numerous times over two days before someone answered, waited a week for the viewing to be called two two hours before for confirmation I was attending, then one hour before they call again and cancel because someones car broke down. Absolute pants.

Total lack of communication. Not responding to emails or phone calls.

Tried to book a viewing of a property that had been on the market for almost a year. Had to call twice before I got a response. They couldn’t offer anything sooner than a week after my call. No wonder the house hadn’t sold.

Put my property up for sale with them all they do is over promise, the staff have no idea, couldn’t accept any feed back and very patronising, everything was a struggle after 3 viewings in 7 months took house of the market with them. Absolutely useless as a manager of 40 years if they worked for me they would all be unemployed.Stalybridge branch over promised and under achieved.