I had to return twice to have a loose shield fixed back in place minutes after buying my new car which flapped continuously when car was driven over 50 mph - Peter the salesman was visibly embarrassed having to return twice to the workshop to have it secured- my quick pick up of my car turned into a 5 hour nightmare - all aspects of a car being sold should be checked before client arrives to pick it up- if the same problem had happened a third time on leaving the showroom I would have cancelled the sale as I was so angry after having to stop within 5 miles of the showroom in the pouring rain twice in an area I had no knowledge of- luckily I used the sat nav to find my way back

Gorden was very helpful

Bought my first car here from Stuart who was straightforward , very informative and professional was easy buying experience and would highly recommend.

Pleasant salesman

Great knowledge of vehicles

Very helpful

Gordan made the sale very easy and got the van to me sooner than expected which was very appreciated.

Salesman Craig was superb, no hassle at all

Straight forward , easy to approach friendly staff. Explained everything I needed to know perfectly
Then I was away with my new car

Used Bridgend first to repair and service my horsebox. Great job! Then decided to change my car for a pick up. The Kilmarnock team, both sales and service, are so helpful, pleasant and efficient. Big thanks to Gordon in Sales and Kevin in Service. Keep doing what you're doing 👍

Gerry Gavin was very professional and courteous with demonstrationing the car and letting me test drive the car,without any pressure to buying it.

Staff friendly as I've purchased a cra from the garage before.

Purchased a new car from Bridgend, Sales Executive Colin. After an insurance write off of my previous car, Colin was helpful, extremely knowledgeable and overall a very easy purchase experience.

The team at Bridgend motor group Ayr are very courteous, well presented and professional , would always choose this dealership as I have done for few years now

Jordan looked after us from initial enquiry to hand over first class service

From start to finish Jordan looked after us and helped us with forms etc that we would have struggled to complete (cashing road tax in etc )
He helped in numerous ways which as slightly older buyers we needed.
Whilst still being courteous, knowledgeable, efficient and friendly. He is an excellent ambassador for Bridgend and won’t hesitate to recommend Jordan and Bridgend to others. Thank you Jordan Kennedy.

Great service and excellent customer support

Fantastic service from the very start from Craig at Bridgend Motors Kilmarnock! He helped us find the perfect 1st car for my daughter. He put up with all my phone calls and happily answered all my questions. I honestly can’t recommend Bridgend enough!!! Craig was so helpful and completely looked after us he bent over backwards to make sure everything was perfectly taken care of. The congratulations on her first car video was absolutely brilliant. After sale care also incredible even down to helping me navigate what dashcam would be best. We won’t be going anywhere else in future. Thank you Craig and all the guys at Bridgend!! I’ve been recommending you to everyone who mentions buying a car! Keep up the good work guys because it’s so refreshing to deal with honest and genuine people who actually care 🤩 and she loves her car!!!

I strongly advise others to stay away from this company.

I bought a car from them, and within just two days an emissions warning appeared. My partner and her dad returned the car to one of their branches, where we were told it would be delivered back to us once repaired. However, a week later, for what should have been a job taking less than an hour, I had to arrange my own transport—train and taxi—to collect it.

When I asked if they could deliver the car or at least collect me from the train station, I was told no. Just two days later, the car lost power, struggled to go uphill, and wouldn’t go above 30mph. I contacted them again, and they recovered it the following day.

After another week, I was told the car was “ready,” but once again I had to make my own way—an hour-long journey at my own expense—to collect it. The very next day, I started the car and within five seconds it cut out.

At this point, the car has spent more time being “repaired” than with me. I’ve repeatedly been left without a vehicle, despite still paying for the car, insurance, and road tax. I asked for reasonable compensation, especially as they couldn’t provide a courtesy car, but they offered just £100. This doesn’t even cover my travel costs, fuel, or the overall inconvenience.

I gave them multiple opportunities to resolve this properly, but their customer service has been extremely poor. The lack of empathy and unwillingness to offer fair compensation is very disappointing.

This has been, without a doubt, the worst car sales experience I’ve had.

Excellent care and service in every way. Highly recommended.

Superb experience! All very friendly staff that are so attentive and quick to respond to queries. Such fair prices too. Received car yesterday and very happy. Thanks Darren, such a friendly and polite guy. So valued your expert support at each stage of the process, Darren. Thanks to all the staff at Bridgend Motor Group Irvine.

It pains me to write such a bad review as Bridgend are an excellent company that I have had business with successfully for many many years.
Having bought my latest car there were 3 basic faults found and after 5 return visits and many weeks later, all the issues have not been resolved.
My biggest disappointment comes from the last visit where the service manager kept my car for a week to ensure the continued low tyre pressure warnings had finally been fixed. It went in with a full tank of fuel and returned with 1/3 of a tank and 157 miles extra on the clock. So not only do I have to suffer weeks of not being able to use my new car, I also have to pay the fuel bill for someone else to drive it about.
I have messaged Bridgend several times now about this and they have still not answered, so I feel I have no other option but to put this bad review in