BrewDog Arvostelua 

The delivery company Yodel never delivered my selection of beers I ordered online and the parcel was returned to BrewDog. I have contacted BrewDog several times and been ignored as I have not been given a refund.

Delivery spot on as usual, bringing me a very great selection of beers.

Further to my previous review and customer service "resolving" my query, unfortunately I cannot improve it as the timeline of events they they claimed happened are not the same as reality, so I don't really have all that much faith in customer service either.

I had a problem with a Yodel delivery, Amber from Customer Services responded promptly and resolved the issue swiftly.

Thanks Amber for the information you gave me. IPA punk is not pasteurised, which mean helpfull for health. A good product, taste good. I recommand.

I contacted BrewDog and had communication with Amber. She was super helpful and speedy with her replies.

Spoke with Kim in Customer Service about a defective can of Ale, sealed but empty.
Kim quickly resolved my concerns and kindly reimbursed me for the issue.
Fantastic service, completed amazingly quickly, and a gift for a minor issue. Top marks!

Great beer, always loved the Orange Crush but this review is for the customer service which was fantastic
Had a big order earlier in the month and a couple of boxes went missing.
Yodel delivered 1 box, but for some reason returned the rest to BrewDog and claimed it was delivered to me despite their own tracking showing otherwise.
Got on email to BrewDog about issue and the missing beer was dispatched straight away with no issues.
Great service.

A really easy process to order on line and excellent service for delivery. Great product range. Very pleased and will be re-ordering.

Very welcoming staff and a great place for a drink with friends!

Great beer first off, having it delivered quickly and free and a price below the supermarkets

Spent my hard earned money on shares thinking they would be floated on the stock exchange. many years later and nothing. today i hear the company is going under and Equity for Punk share holders are likely to lose everything and there is nothing you can do about it. great!! Thank you BrewDog

J'ai commandé il y a 10 jours et je n'ai eu aucune nouvelle. J'ai envoyé plusieurs messages et je n'ai eu aucune réponse. Il y a visiblement un gros problème, au vu des autres avis.

Commande #52114

Really disappointed with the service at Brewdog. I reached out to advise a parcel I ordered for next day delivery was showing as delivered but hadn’t been received. Brewdog come back advising they will look into the issue however I have not had anything from them since.

DHL have been awful initially messaged to say it was delivered when it wasn’t. Then they messaged to say my parcel was on its way then again to say they couldn’t locate the address. I then got another message to say it was being delivered again and then later on a further update to say it wasn’t coming. Multiple messages with different updates.

Brewdog have been aware of the issue and failed to give me any further update or send out a new parcel to resolve the issue. Clearly the courier is not delivering my parcel.

Really misleading information and still no resolution.

First and possibly the last time from ordering from brewdog which is a shame as their products are really good. :(

I regularly order a supply of Punk IPA and Hazy Jane directly from Brewdog, but on this one occasion the order had not arrived after two weeks. I contacted customer services, and Amber very quickly resolved the issue and was courteous and friendly throughout our communications.

The customer service is great.
There was an issue with my order and Amber got everything solved very quickly.
I'm more than satisfied!

Amber was a great help to me when our order wasn't able to be fulfilled. She immediately looked in to the situation, gave me a clear update, reordered for me and threw in some free beer! Great service after quite a stressful situation :-)

Très bonne bière ! C’est devenu une de mes marques préféré ! J’ai pour habitude d’acheter en magasin ou aux bars, mais j’ai voulu profiter d’une offre intéressante sur leur site pour commander. Malheureusement mon colis s’est perdu mais Kate du support client a été adorable et a su m’apporter son aide ! Tout est réglé c’est top

Had the displeasure of visiting Brewdog near Waterloo station in London.
Where to start with the comedy of errors…
Table of 4 adults.
Waitress when taking orders went to leave before we finished our order.
Food arrived and the “in house slow cooked 1/2 chicken arrived cold”, never ever in my life have I sent food back to the kitchen but it arrived cold!
We also had to ask for 2 other parts of the order that just didn’t arrive (buffalo chicken wings and a portion of fries).
Waited approx 30mins for the replacement chicken, the rest of the party had finished their meals and still no chicken! Waitress at no point returned to do either a food check for table, to check if more drinks wanted and had to be approached to ask where the chicken was.
Eventually told the kitchen are having to cook the chicken. Meal cancelled as what’s the point in eating alone! Then a manager approached and said the Chicken takes 15mins to cook. This is the “in house slow cooked 1/2 chicken”, clearly not “slow cooked” if only takes 15mins.
When we asked for the bill we asked about the charges and told well the chicken has been taken off (I should hope so as we never got it!!), no offer of a discount for ruining the meal (a quarter of our party simply had no food!), then only offered an insulting 15% off!

Brewdog have since stepped up and provided a full refund and sent an apology. Thank you.