Brethertons LLP Solicitors Arvostelua 

278
TrustScore 4.5/5 tähteä

4,4

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Brethertons have been our legal firm for several years. We have returned multiple times due to the great service, experience and knowledge of the Partner, and helping us make informed choices. An exce... Näytä lisää

Saanut 5/5 tähteä

Caitlin and Sam from Brethertons went above and beyond to help me through the process. The support the gave me was incredible and I will be forever grateful that I had them to help me through this tim... Näytä lisää

Saanut 1/5 tähteä

Using the fixed priced divorce service . Although initially ok , the company are filling in forms incorrectly for us , when ours is a fairly simple financial split. They have put financial info in the... Näytä lisää

Saanut 5/5 tähteä

A big thankyou to Amber Morris and her Team on preparing and updating our Wills that had become obsolete. The whole process was made easy by Amber, who fully understood our needs and gave suggesti... Näytä lisää

Yrityksen tiedot

  1. Lakimies

Yrityksen kirjoittama

Brethertons Solicitors is a full service law firm with offices in Banbury, Rugby, Bicester & London. Contact us today to see how we can help 01295 270999


Yhteystiedot

4,4

Erinomainen

TrustScore 4.5/5 tähteä

278 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 75 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,4

Kaikki arvostelut

(278)

49 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Would not recommend

If you like doing it yourself go ahead and use their fix price service. No responses, emails ignored, error on consent order which could have cost over £50k if I hadn’t spotted it. Seemed like you fill in the paperwork and then they don’t bother checking it very well. Once your divorce comes through forget about your pension share order as they don’t want to know! Oh and apparently everytime you email the lady is out of office/on annual leave and I do mean every time.

14. huhtikuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

At Brethertons we are committed to providing a professional and efficient service to all of our customers and we consider feedback as an opportunity for improvement. We are very sorry to hear of your experience and would welcome the opportunity to resolve your concerns but have not been able to identify your matter based on the information provided. If you are able to contact us on this email address info@brethertons.co.uk with your matter reference number and further details of your concerns, we will take the opportunity to consider the full background and to respond to you directly.

Saanut 5/5 tähteä

Fantastic Solicitors and can highly…

Fantastic Solicitors and can highly recommend.
From the start to the finish of my divorce proceedings, I was informed about everything including expenses, the process and my choices every step of the way.
If I had any questions, they always responded quickly, putting my mind at ease. Very efficient.
It was dealt with in a professional, polite and friendly manner.
Very happy with their service.

6. heinäkuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Brethertons.

Saanut 5/5 tähteä

Grant of Probate.

The team dealing with the Grant of Probate headed by Amber Morris were excellent.
The team kept me informed of progress throughout the process and highlighted any issues that could arise.
I found them to be extremely professional and would not hesitate in referring them to anyone that requires assistance with the above service.

19. helmikuuta 2024
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Amber.

Saanut 5/5 tähteä

Great value!

My case has been straightforward, and I find the service I have got is of great value. It's easy to work with their team.

11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Brethertons.

Saanut 5/5 tähteä

Great work

I am very happy with work. I have received a very professional and informative communication in regards of my divorce.
I would highly recommend to use services of Brethertons Solicitors

11. maaliskuuta 2024
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Brethertons.

Saanut 2/5 tähteä

Friendly staff but poor service and documents not in plain English

My sisters and I engaged Brethertons to set up a life interest trust and transfer half the ownership of our parents’ house to the trust, following the death or our father.

The staff with whom we dealt were all very friendly and helpful.

However, at the start of the process, we and our mother each had to prove our identity. This was not a very straightforward exercise, even more so for my mother who doesn’t use a computer. And even after we had gone to the trouble of providing our details, we found that Brethertons had still not managed to add this information correctly to documents. This didn’t give me much confidence that they would then be able to carry out the rest of the matters correctly. Given the hourly rates of the staff concerned, I expected a relatively simple task like copying client details to be done without error.

The engagement pack that we were sent at the start of the conveyancing appeared to be tailored to a more usual property sale or purchase than our situation, which meant that a lot of it was not applicable. More significantly, the section entitled “Our Understanding Of Your Instructions” didn’t actually include any detail of what Brethertons would do, until we pointed this out.

When it came to signing documents, there were some problems with electronic signing of PDFs, for example links to out-of-date PDFs being sent.

According to the engagement pack, "Brethertons is a new breed of legal service providers” and “information will be in plain English”. However, our experience was that their letters and documents are coded in a language that is distinctly Dickensian in its verbosity and opacity.

So, overall, although I think Brethertons has some nice, well-meaning staff, it has a very long way to go to prove that it’s really a new breed.

2. helmikuuta 2024
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

We are very sorry to hear of your experience with Brethertons as we take pride in delivering excellent client care for each of our clients. Thank you for the feedback you have provided.

We would very much welcome the opportunity to discuss your concerns with you directly. If you are able to contact us on this email address info@brethertons.co.uk we will ensure that you are directed to the appropriate Head of Department who will be ready to assist with a view to handling matters to your satisfaction.

Saanut 5/5 tähteä

We worked with Laura and then Amber…

We worked with Laura and then Amber Morris to handle my Father's Estate and I highly recommend them. It was a little complicated as we wanted to do a variance on the will to allow my niece to keep dad's house in the family while ensuring the other grandchildren were all treated equally. Very happy with the service. We have also used Brethertons for several property purchases and sales. Good firm, very respectable and the offices look professional.

22. helmikuuta 2024
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you for your 5 star review. We are so happy that we could help, and that you had such a positive experience with Laura and Amber.

Saanut 5/5 tähteä

I highly recommend Brethertons LLP…

I highly recommend Brethertons LLP Solicitors. Brethertons LLP Solicitors and the rest of the team eased my worries about the whole process. Definitely great customer service and professionalism. If I ever (which I hope I don’t) get into any other trouble, Brethertons LLP Solicitors is the one I will call on.

17. tammikuuta 2024
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you very much for taking the time to review us. We really appreciate your 5 star review. We are so pleased we could help you and you had a positive experience with Brethertons.

Saanut 1/5 tähteä

Ridiculous prices for a basic will

I recently rang Brethertons for a quote for a will, which would be uncontested and with no property involved. I was quoted a whopping £550 plus VAT! Are you serious?!

9. tammikuuta 2024
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you for your feedback; we are sorry to hear that you are dissatisfied with the estimate you have recently received. We would like to assure you that our costs are inline with the average costs for a Will written by a lawyer and our estimates vary depending on a number of different factors.

Saanut 1/5 tähteä

Serious Concerns Regarding Pricing Transparency

UPDATE: Since writing this review, Brethertons are now gaslighting me and trying to have Trustpilot take it down.

I engaged the services of Dominic Wisdom. During our collaboration, there were some challenges regarding the clarity of costs. Initially, I paid £500 as an advance payment, with the understanding, based on Dominic’s assurances, that I would be notified before reaching this amount.

Unexpectedly, I received an additional invoice for £1,787.00. This was without any prior indication that the initial budget of £500, which I had set for the specific consultation, was being exceeded.

8. helmikuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

We are very sorry to hear of your experience with Brethertons as we take pride in delivering excellent client service and value for all of our clients. We note you have recently contacted Brethertons, and we will respond to you directly.

Saanut 5/5 tähteä

Professional, thorough and personal

Always a professional, thorough and efficient team at Brethertons, and lovely people to work with too.
Emma Morris is excellent.

30. marraskuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you for your 5-star review Adrian. We are really pleased you had such a positive experience with Emma and Brethertons.

Saanut 5/5 tähteä

Professional, personable and very helpful.

I can't thank Annabel Burchett , Nimita Rana and team enough for the excellent advice, guidance, professionalism and friendliness in dealing with family trusts and my late mother's complex estate. They managed to make what is an emotional process as stress free as possible. The process was made easier by the clarity of the wills, trusts and powers of attorney drawn up by Brethertons over 20 years ago. I'd also like to thank Lottie Dunkley and Julia McVeigh for their excellence in the legal work associated with selling a house that had been in the family since it was built in the early 1950s. Great communicators one and all.

29. marraskuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you very much for taking the time to review us Bob. We really appreciate your comments and your 5-star review! We are pleased you had a positive experience with Brethertons.

Saanut 1/5 tähteä

Brethertons Rugby - accountability

Brethertons has agreed with a case assessment from the Legal Ombudsman from November 2025 that they made a currency error and did not rectify the error and were unreasonable.
I am grateful for this accountability from the Legal Ombudsman but it does not make any difference whatsoever. Brethertons has not rectified their error or acted reasonably. I can sue Brethertons if I want to try and for compensation that is my only option with them.

15. toukokuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

At Brethertons we are committed to providing a professional and efficient service to all of our customers and we consider feedback as an opportunity for improvement. However, on this occasion your concerns have already been fully considered and responded to in line with Brethertons’ complaints procedure and we have provide you with our regulators details, explaining how to escalate your concerns, should you remain dissatisfied.

Saanut 5/5 tähteä

Personal and friendly

Personal and friendly, with a clear explanation

10. lokakuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you for your 5-star review. We are really pleased you had such a positive experience with Brethertons.

Saanut 1/5 tähteä

Disrespectful and rude customer service

Regarding Brethertons Rugby Branch

I had an incredibly frustrating experience with this company's customer service. The representative I spoke to was absolutely rude and disrespectful. Despite my attempts to address outstanding questions during a brief 4-minute call, the representative abruptly hung up on me, completely disregarding my need for assistance.

The reason for my call was to discuss a letter I had received regarding a late payment to my management company. I made multiple attempts to dispute this matter by providing evidence through emails and calls. Unfortunately, the company has been entirely unresponsive through email. They have not replied to any of my emails, and on the few occasions I managed to get through on the phone, they hung up without allowing me to finish the conversation.

This level of customer service is completely unacceptable. Dealing with financial matters requires a level of professionalism and respect that was sorely lacking in my interaction with this company. I sincerely hope they take this feedback seriously and work towards improving their customer service standards.

Further comment from me towards their reply on 27th Nov.:
1.I am not their client which is correct. My property management company instructed them to send me legal letter and appoint them as the only contact window to deal with the case. So no excuse for I am not your client.

2 Although you are regulated by the Solicitors Regulation Authority, you don't have the basic courtesy to reply people's questions.

The replies from them is unfortunately more sad to see. Instead of looking into the case and find out the person who is rude to me then apologize, you are replying in ignorance of the situation. I am so sad to see a big company operating like this.

21. marraskuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

At Brethertons we are committed to providing a professional and efficient service to all of our clients and we consider feedback as an opportunity for improvement. However, on this occasion, we note from our database that you are not a client of this firm. Therefore, we are unable to respond to you. As a professional courtesy we can confirm that your comments are noted. We confirm that Brethertons are regulated by the Solicitors Regulation Authority and act for a large number of managing agents and landlords. We are recognised as specialists in this area of law and always act in accordance with instructions received from our clients.

Saanut 5/5 tähteä

Kalpana at the Rugby branch was…

Kalpana at the Rugby branch was incredible helpful in assisting our house sale. Communication was prompt, polite and helpful. Price was very reasonable too. Will definitely return for any other legal matters in the future

27. lokakuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you very much for taking the time to review us, Richard. We really appreciate your 5-star review. We are so pleased you had a positive experience with Kalpana and Brethertons.

Saanut 5/5 tähteä

Dominic Wisdom

From start to finish, the whole experience was brilliant. Dominic Wisdom who managed my preparation for a trial for financial settlement. He made every effort to supply me with information to support my decisions. Thanks to him I now have all the advice and information I need. I highly recommend this firm for your needs whatever the circumstances. He went the extra mile and nothing was too much.

3. helmikuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you very much for taking the time to review us, Luke. We really appreciate your comment and your 5-star review! We are pleased you had such a positive experience with Dominic and Brethertons.

Saanut 5/5 tähteä

Thorough and friendly service .

22. syyskuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you for your 5-star review. We are so glad we could help, and that you had such a positive experience with Brethertons.

Saanut 5/5 tähteä

The solicitor assigned

The solicitor assigned to manage my uncles estate was very helpful and answered all my questions, extremely satisfied.

21. elokuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you, Chris, for your 5-star review and comments. We are so pleased you had such a positive experience with Brethertons.

Saanut 5/5 tähteä

I thoroughly recommend Brethertons

I have had efficient and friendly service from everyone at Brethertons during the purchase of my house. Emma Morris, in particular, was a great support and always available if I had a question or concern about the process.

8. elokuuta 2023
Oma-aloitteinen arvostelu
Brethertons LLP Solicitors-logo

Vastaus yritykseltä Brethertons LLP Solicitors

Thank you so much for this glowing 5 star review. We are so pleased we could support you, and had such a positive experience with Brethertons and Emma!

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