Bose Arvostelua 

Products are useless, technology is awful and customer service is worse than both of them combined! Will never waste my money with these hopeless chancers again.

Another soundtouch user, speakers now unusable for what i purchased for! I was just about to buy a bose 500! Phew! No thanks!! Will now look into sono’s goodbye @bose.co.uk was ok while they lasted

Bose ended SoundTouch support, I have 5 speakers as a home system. Now useless as only a Bluetooth speaker…
As a life long supporter, they have lost my custom, will never purchase a Bose items again.

Terrible, just turned off the service that left us with over £1500 of useless speakers. Never again.

Buy Sonos….!!!!!

Bose make good quality audio equipment but the company has withdrawn App support for SoundTouch even though people have been buying new equipment recently ( some still for sale). It means that SoundTouch models cannot use wi fi and the presets now don’t work,
One of the key features for me was that I didn’t need to use my phone to connect a radio station via Blu tooth. I and many others paid a premium to get this functionality - what a waste of money. Now I have to faff about to listen to the radio. I hope Bose lose a lot of business - they are not to be trusted.

1 days notice and my Bose system won’t work anymore

Hopeless! They have a support site which I have phoned four times today as I’m trying to help a pensioner who had bought a soundwave and can’t update it as it’s being discontinued - It immediately cuts off. They’re not taking calls! No one cares!
DONT BUY BOSE is the only message I have!

Spend decent money on their hardware and stops being supported. Have a sound touch and just learnt they can’t be bothered to keep it going. Won’t be buying anything from Bose again!

Placed an order on 26th April paid for the premium shipping which i believed was a 3 day shipping. I understand that the 26th was a sunday so didnt expect anything to happen till the next day on the 28th April recieved tracking info. Apparently goods held in customs in the Netherlands ordered from a UK company and paid uk vat never did the site explain the goods were being shipped from Europe checked again 29th then on the 30th update great goods returned to bose didnt even get out of the Netherlands. Customer support chat 1st may bot couldn't even locate my order 🙄 after finally chatting to a real person was told someone would investigate and respond in 72 hours its now 5th may bose still have my money and my goods and after chat again for another hour response is still waiting for someone to look into this. Its not complicated click on the consignment number see you have the goods back with you either send me some more or give me my money back. Think only option is to commence charge back with my card company. 🤔
UPDATE another round of chat to discover they need another 10 days to investigate where my order is. Note never once have I recieved any email from my enquiries even though twice promised 72 hours for a reply

I have a pair of SoundTouch 10 speakers. I bought them a few years ago with the intention of stereo pairing them when the Bose App was duly updated. I found the speakers temperamental and difficult to set up with the App, but eventually managed to get it sorted and get a stereo pairing which I could play my iTunes Library through, and have a few favourite radio presets.

Now though, support is being withdrawn from the Soundtouch 10 and I will only be able to play my iTunes Library through the Aux with an iPod. It's a damn good job I've got one.

I can do virtually nothing else with these speakers. They have "kindly" got a 'special offer' on for you to spend £600 updating to the replacements, but I will not be bothering because support for those will undoubtedly be withdrawn in a few years.

This is beyond shabby, BOSE, and I will not be buying any more of your products. I strongly recommend nobody else does, either....

My QC earbuds started buzzing in the left ear on loud volume; entered the serial number online - still in warranty. Sent them off with a prepaid label, new pair arrived within a week. No hassle at all, exceptional customer service.

Bose have managed to effectively destroy some of the functionality of a couple of their top range earbud/headphone products by removing voice prompts. This means you no longer have a clue what the multipoint connection is actually connected to or how much battery you have left.

Even if they did reinstate proper voice prompts, a company doing somehing like this and destroying functionality that was part of why people gave them their money in the first place shows they do not have any genuine relationship with consumers or respect for them.

As a long term fan of Bose products (used to have 15 in hotel) i was excited to order bose smart speaker. This never worked, was repaired, still not working and then replaced by wrong colour. Was on to customer services a number of times, Tech was overall helpful, tho always different instructions. Repairs took way longer than indicated, as did replacement. Incoherent Customer Services, had to chase up, and also Refund took months to come through. Got a Sonos....Wow....easy to use, great sound

Earbuds were every expensive so higher end product I would say. The return process for damaged item is hard and have to arrange own label printing own pick up from ups and then three weeks before they send the replacement product. Also online to return they don’t let you choose your original colour for exchange so have to phone aura number to do the return. Hard work and that’s hoping the return even runs smoothly

I purchased a Bose S1 Pro+ PA speaker. Completely OTT for my needs. It’s supposed to be a PA Speaker. We bought it for a bit of Karaoke over Xmas and a wireless speaker for music in the bedroom. It’s never been outside the home or used above 40% volume, yet it makes a terrible Rattling noise on certain bass notes. Very noticeable and annoying.

An internet search reveals this is a known issue.

Bose Reference : B004013453

I have ordered a few items off Bose UK such as the Home theatre Rear speakers, The Bass Module & the Wall Brackets. Despite ordering with £9.99 Express Delivery it still has not arrived yet. Your better off either buying Bose Products directly from a Bose store or your local Argos or Currys instead of their site.

Absolutely useless.
Got an item that was not working from the minute I bought it. Bose accepted no responsibility.
If I could score minus I certainly would. Avoid at all costs, unless you are happy to be ripped off.

I purchased Bose Sleepbuds II directly from Bose for £229, expecting a premium product with long-term usability.

The product relies entirely on the Bose Sleep app for setup and configuration. After upgrading my phone, I discovered the app has been permanently removed from app stores, meaning the Sleepbuds can no longer be properly used on a new device — despite the hardware itself still working.

I contacted Bose support and was told the only option was to pay £185 for a replacement product. My request for a fair resolution was declined.

More concerning was the handling of the complaint:

I was promised a response within 72 hours, which never came
I had to chase after two weeks
I was accused of using “AI-generated responses” during the chat, which was completely irrelevant and unprofessional

This is not a case of wear and tear — it’s a product that has lost functionality due to the removal of essential software.

For a brand that markets itself as premium, this is extremely disappointing.

I have owned several pairs of Bose headphones which have always offered good sound. I am always disappointed however in the fact the ear pads fall apart. For a premium brand I wish they used real leather which would last longer and patina with age.

Bose QuietComfort Ultra Headphones (2nd Gen). Owned for weeks. Hinge started creaking on the right side, a known defect they already had on the Ultra 1s and apparently learned nothing from.
What followed was 40 minutes of live chat hell, my fifth attempt to resolve this.
The agent asked me to factory reset the headphones. For a mechanical creak. Let that sink in. A software reset. For a physical hinge defect. When I pointed out the obvious absurdity, the response was "one moment please." That phrase came up roughly nine times across the session, each one a small death.
I stated clearly at the very start of the chat: I use these headphones five hours a day for work. I cannot send them back and sit without headphones for weeks while Bose processes a replacement for their own manufacturing defect. This was ignored for 30 minutes while the agent slowly, agonisingly walked through a script, only to land on exactly the outcome I told them wouldn't work: send yours back first, then we'll ship a replacement in 7 to 15 business days.
So to be clear: Bose sells you a £400 product. It breaks due to a known defect. Their solution is that YOU go without the product for potentially three weeks while they get around to sending you one that isn't broken. No cross shipment. No expedited replacement. No acknowledgement that selling someone a faulty premium product creates any obligation beyond "follow the policy."
I asked for a manager. Nothing. Asked for a complaint reference. Nothing. Asked repeatedly over the final fifteen minutes if anyone was even still there. Silence, then another copy/paste about "company policy."
The chat transcript reads like a masterclass in how to turn a loyal customer into someone who will never buy your products again. Forty minutes. Five separate support attempts. Zero resolution. Zero empathy. Zero accountability.
Bose, you charge premium prices. Your support is bargain basement. The headphones creak, and so does your entire service operation.
Avoid.