Bose Arvostelua 

Absolutely terrible how Bose drop support for products. My SoundTouch radio is only 10 years old and now defunct and will not connect to the internet, therefore no radio. I have to buy a new radio and it won’t be a Bose. Also annoying is that Bose has more than one app and it’s not clear which one to use.

Betrayal

Bose withdrew software enabling functionality.

Don’t buy new systems from them as they will undoubtedly pull the plug on future systems too when they want to sell you another ststem.

Invested into SoundTouch speakers all round our home but left with dysfunctional system. Long term buyer of Bose, but no longer

Do not trust Bose with your investment

My App is not working so called Bose customer services and they told me that the app is being updated this has been 3 weeks now!!
And that the pre set stations on my systems will no longer work as people do not use them.
Well I do I would have never purchased this brand if I had know this.

Pre-Ordered 3 new Bose Lifestyle products including the new Lifestyle Soundbar and 2 speakers with wall bracket. All failed to turn up as indicated by Bose and will now possibly arrive 5 days late. and advised my wall bracket is delayed. Customer services promised to check where my orders where as no tracking information was available which is. shocking service but never rang me back as promised. Wasted an entire work day and will be sending items back and changing to Sonos. Could have picked up the new product from my local Curry's store. The role out for the Bose lifestyle products is a logistical failure.

Bose has just stopped SoundTouch internet support meaning that my Bose SoundTouch radio no longer works. They may as well have taken a sledge hammer to the device - how can that be legal?

Bose soundtouch 20 no longer plays live radio. Which I have always used for my nervous dog to listen to whilst I'm at work. Bose support told me to leave my phone at home and stream off that or purchase a new bose speaker which streams live radio for another £300. No thanks ill get a £40 alexa

Just had an email telling me my Soundtouch device will cease to be supported or work properly from tomorrow. That's a device I bought in 2018 ie less than 8 years ago and which cost £400. An absolute scandal. Having bought Bose products all my adult life I can guarantee you I will never buy another one and I will become a negative influencer whenever the opportunity arises.

DON'T BUY BOSE....... YOU'LL BE LEFT HIGH AND DRY.

4 years ago I purchased a soundtouch speaker/ Internet radio . Last week I get an email saying in 3 days time bose will no longer support this model, meaning I now have a very expensive bluetooth speaker. Very poor service from an alleged premium company. I won't be buying ANYTHING from bose again

So disappointed with Bose, my SoundTouch speaker works perfectly (after all good quality speaker tend to last decades) however Bose have removed most of the functionality from the speaker because the technology is too old and expensive to support.

They offered a discount on a new product but that’s hardly the point, the one I have works perfectly.

Stopped supporting 8 x SoundTouch products £5k down the drain. Crooks and not a sustainable organisation. Shame on you

My Bose SoundTouch 10 speaker provided great quality audio, much better than Alexa speakers, but they have discontinued the online radio service for it which has made it as good as dead. What’s worse is they did it with no notice and I was unable to contact them when it stopped working, I only found out when I googled it. BOSE: I WILL NEVER BUY ANOTHER OF YOUR PRODUCTS. AGAIN.

This company doesn’t live up the standards when it comes to their marketing gimmick campaigns., They are advertising up to £300 discounts on trade in but when I tried to trade no discounts was given and when I complained to the company? No response. Very unprofessional service

Purchased, from a Bose dealer, some years back an Internet radio home system. Supposed to be future proof. This no longer works as they have told me 'a management decision was made to withdraw support' now I have an expensive silent item in my living room. Only compensate is a trade in giving me £20 off an overpriced unrelated Internet speaker.

Bose stand einmal für verlässliche, sehr gute Qualität. Jetzt werden einfach zentrale Funktionen bei Produkten deaktiviert, wodurch ehemals teure Internetradios zu einfachen Lautsprechern degradiert werden. Jetzt habe ich 2 unglaublich teure Bluetoothboxen… mit nutzlosen Tasten drauf. Einfach nur enttäuschend - da muss man auch nicht länger viel Geld einem solch unzuverlässigem Anbieter hinterherwerfen. Für solche Praktiken kann man auch gleich irgendwelche chinesischen Produkte kaufen!

Ive been a Bose customer for over 20 years and been very happy up to this week, I have a Bose Acoustimass Home Theater Cinema, two cars with Bose systems in them and 12 pieces of SoundTouch items ranging from 10s to a couple of Wave music systems and this week they have shut down the Soundtouch cloud base meaning my Soundtouch speakers no longer link together to sync music throughout my house and from what I can see no replacement. What customer support is that!! and WHAT A WASTE Of MY HARD EARNED MONEY!!!

Bose produce good quality products with exceptionally good sound however their software changes frequently and they don't seem to care that these software changes render the features of the product useless. Last update now means I can no longer use radio settings on the speaker but am now reliant on using my phone. This is not the first time this sort of thing has happened with Bose. I consider after paying a premium price my product should keep all its functionality for many years.

Had my bose speakers for a few years now . Whenever there was an issue Technical support was always excellent. Now my speakers will not connect to WiFi. Absolutely no support. Finished with Bose as customer service / is non existent

Premium brand with zero customer service.
I know have 5 SoundTouch speakers around my home at a cost of well in excess of £1000 and they are now pretty much useless. Bose sold them as being able to play DAB through the app which they have now given up on. I will never again buy Bose.what a terrible way to treat customers. Wish I could have given zero stars.

Bose didn’t “pull the plug” on the app itself, but they did end the SoundTouch cloud service on May 6, 2026, because the older SoundTouch systems (introduced in 2013) can’t be supported long term anymore.
That’s why the app can’t connect to the internet for things like presets and browsing radio services, even though local controls still work.

Shame they didn't tell me that when i purchased two SoundTouch speakers from them, I will not recommend or buy any of their products again

Products are useless, technology is awful and customer service is worse than both of them combined! Will never waste my money with these hopeless chancers again.