best bonsai company i could buy from im always draw to there tiktok lives as they are fun and engaging and its made to feel like a community they are always helpful when it comes to questions. Deliver... Näytä lisää
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Mega happy with my Fukien Tea Bonsai tree and starter kit! It arrived so well packaged and looked so healthy. It is thriving and flowering weekly at the moment. The starter kit is really helpful too a... Näytä lisää
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My Internet was down ,so I ordered by phone. Spoke to an efficient and polite lady. My order was dispatched that day , and I received it the following day. Highly recommend this company.
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Got back to my questions really quickly before I made a purchase. I ordered with a selected day & date preference. The tree arrived on said day, in great packaging, perfect condition from a courier... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Bonsai Direct is a specialist bonsai nursery and the UK’s leading seller of bonsai gifts, offering unique and meaningful presents for all occasions—from birthdays and anniversaries to Christmas and other special celebrations. Unlike mass-produced plants, each bonsai at Bonsai Direct is lovingly nurtured and trained by skilled bonsai professionals, ensuring that every tree is unique, healthy, and full of character. Customers can choose from a wide range of indoor and outdoor bonsai, including beginner-friendly varieties as well as impressive, mature specimens for collectors. Alongside trees, Bonsai Direct provides everything needed for bonsai care—pots, tools, soils, and fertilisers—making it a one-stop destination for enthusiasts and gift buyers alike. Every bonsai is securely packaged for safe arrival and comes with a printed care guide, so even beginners can feel confident in caring for their tree. With free next working day delivery to most UK addresses, plus the option to select a preferred delivery date or weekend delivery, Bonsai Direct makes gifting simple and stress-free. Renowned for expertise, quality, and friendly service, Bonsai Direct has earned its reputation as the go-to destination for bonsai lovers and the number one choice for thoughtful, lasting gifts.
Yhteystiedot
Upcott Barns, Lapford, EX17 6NG, Morchard Bishop, Yhdistynyt kuningaskunta
- 07860 165086
- info@bonsaidirect.co.uk
- www.bonsaidirect.co.uk
4,8
Erinomainen
323 arvostelua
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Bonsai Direct Provide Great Products, And A Fantastic Service
Had a great experience with Bonsai Direct! Plenty of choice and gift options on their website. Bought my mother a Chinese Elm with the little 'Thank You' sign which hangs off the branch, and she's over the moon with it! Also came with some pruning scissors and some Bonsai food. Also treated myself to a Tree Of A Thousand Stars! Both Bonsai trees arrived really quickly, and extremely well packaged. Both look really healthy, and have great shapes. Plenty of advice on their website to help beginners such as myself. All in all, a great experience, and when I decide to buy more, I'll be straight back!
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you for taking the time to leave such a fantastic review, Ben.
We're delighted to hear that both bonsai arrived safely and that you were pleased with their health, shape and presentation. The Chinese Elm with the Thank You tag makes a wonderful gift, and we're so pleased your mother loved it. It’s great to hear that you're enjoying your Tree of a Thousand Stars too.
We're also glad you found the information on our website helpful. We work hard to make bonsai accessible to beginners while offering quality trees that can be enjoyed for years to come.
Thank you again for your kind words. We look forward to welcoming you back when you're ready for your next bonsai!
Best wishes,
Bonsai Direct
Superb!
Superb service; the bonsai is beautiful and delivery was very fast! It was packaged safely with clear instructions and arrived in perfect condition. Great quality bonsai tree. The website is also really clear and easy to use, have recommended Bonsai Direct to others.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you so much for your wonderful review, Delyth.
We are delighted to hear that you are pleased with your bonsai and that it arrived quickly, safely and in perfect condition.
It's also great to know that you found our website easy to use and that the care instructions were helpful.
Recommendations mean a great deal to our small family-run business, so thank you for sharing your experience with others.
We hope you enjoy your bonsai for many years to come.
Best wishes,
Bonsai Direct.
Perfectly smooth transaction.
Perfectly smooth transaction.
Delivery great, bonsai’s excellent .
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you for your kind review Grant.
We're delighted to hear everything went smoothly and that you were pleased with both the delivery and your bonsai. We hope you enjoy your tree for many years to come.
Best wishes,
The Bonsai Direct Team
Picked the Bonsai I loved
Picked the Bonsai I loved, fact sheet that comes with the tree has lots of useful information on it. Ordered on the 30th May and my little beauty was delivered on the 2nd of June and was well extremely well packaged. I love Bonsai direct and this is my 3rd purchase from them.
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you so much for your continued support and for taking the time to leave such a lovely review Sandra.
We're delighted to hear that you're pleased with your new bonsai and found the care guide helpful. It's wonderful to know your tree arrived quickly and safely.
Thank you for choosing us, we truly appreciate your loyalty!
Best wishes,
The Bonsai Direct Team
Incredible tree
Incredible tree - Chinese elm. Will be purchasing again when I have some more space!
2. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you for your wonderful review Lewis! We're delighted to hear you love your Chinese Elm bonsai. Enjoy your tree, and we're always here to help if you have any questions!
Best wishes,
The Bonsai Direct Team
Great company, great stock
Great company, fast delivery and excellent specimen that's clearly been looked afterm definitely would recommend.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you for your fantastic review, James! We're delighted to hear that you were pleased with both the service and your bonsai. We take great pride in carefully nurturing our trees here at the nursery, so it's wonderful to know that your bonsai arrived looking healthy and well cared for.
Thanks again for your review, it means a lot to us!
Best wishes,
The Bonsai Direct Team
Ordered a large 16yr old bonsai…
Ordered a large 16yr old bonsai beginner kit for my fiancee's birthday. Absolutely delighted with the tree we received and how efficient the delivery was!
Found the website to be easily navigated and full of information.
Will definitely be making more purchases from this company.
3. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Hi Karen,
Thank you so much for your wonderful review.
We're delighted to hear that you were pleased with the bonsai. Birthdays are special occasions, so it's lovely to know the tree made such a great gift.
We truly appreciate your support and look forward to helping you grow your bonsai collection in the future.
Best wishes,
Bonsai Direct
Great customer service
Website provides clear information in accessible language. Overall communication was excellent! The product is excellent with vg packaging and prompt delivery
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Hi Paul,
Thank you for your kind review. We're delighted to hear that you found the information on our website clear and easy to follow, and that you were pleased with the communication throughout your order.
It's also great to know that your bonsai arrived promptly, well packaged, and that you're happy with the quality of the product.
Best Wishes,
Bonsai Direct
Lovely bonsai in great condition and…
Lovely bonsai in great condition and very well packafed
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Hi Helen,
Thank you for your review. We're so pleased to hear that your bonsai arrived in great condition and that it was well packaged for its journey.
We hope you enjoy your new bonsai and thank you for choosing Bonsai Direct.
Best Wishes,
Bonsai Direct
Bonsai
Delivery was prompt and the bonsai was well packaged. Bonsai itself was as per picture and has been well maintained and looked after. All in all a beautiful bonsai and got exactly what I expected.
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Hi Brian,
Thank you for taking the time to leave us a review. We're delighted to hear that your bonsai arrived promptly, was well packaged, and matched your expectations.
We take great pride in caring for our bonsai, so it's wonderful to know that this was reflected in the tree you received. We hope you enjoy it for many years to come.
Best Wishes,
Bonsai Direct
I bought a bonsai starter kit as a gift…
I bought a bonsai starter kit as a gift for my neighbour to thank her for all her help with choosing flowers for our front garden. She absolutely loved it! The kit arrived very quickly, was beautifully packaged, and looked great on arrival. I also contacted customer services about a small technical issue and received excellent support. A wonderful product backed by fantastic service, would highly recommended.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Hi Jemma,
Thank you for your wonderful review. We're delighted to hear that your neighbour loved her bonsai starter kit and that it made such a thoughtful thank-you gift.
It's also great to know that your order arrived quickly and that our customer service team was able to help with your query. We really appreciate your recommendation and your kind words about both our products and service.
Best Wishes,
Bonsai Direct
Have just received my first order from…
Have just received my first order from you guys. The precious little tea tree was well packaged and protected, arrived swiftly and not damaged in any way. Love my new purchase and accessories. Will definitely be buying more Bonsai Trees soon. Thank you so very much for your care and dedication in nurturing these precious little ones.
29. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Hi Deborah,
Thank you for your lovely review. We're so pleased to hear that your Tea Tree bonsai arrived safely and that you're happy with both the tree and the accessories.
It means a lot to us that you've noticed the care that goes into growing and preparing our bonsai. We hope you enjoy your new bonsai tree and look forward to helping you grow your collection in the future!
Best Wishes,
Bonsai Direct
My bonsai journey
Recently began my bonsai journey and needed a wiring kit. This starter kit is just what I was after. It arrived in good time and communication re delivery times was spot on. I’ve not used it yet but I’m looking forward to giving it a go using the helpful guide that came with it.
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you for your lovely review. We're delighted to hear that our wiring starter kit was exactly what you were looking for as you begin your bonsai journey.
It's great to know that your order arrived promptly and that our delivery updates kept you well informed throughout. We also appreciate your kind comments about the guide included with the kit. We created it to help beginners gain confidence and enjoy learning the art of bonsai wiring.
We hope you have great fun styling your bonsai and developing your new skills. If you ever have any questions along the way, our team is always happy to help.
Best wishes,
The Bonsai Direct Team
Fukien Tea Tree
I was so surprised when my new
Bonsai arrived. I can tell it was packed with love, ready for the long journey to my house. Its a beautiful tree and i promise to look after it.
30. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you for your wonderful review, Gary! It's great to hear that you love your new flowering Fukien Tea Tree, and can appreciate how much care and attention goes into growing, and shipping, our bonsai trees. We hope you enjoy it for many years to come!
Best wishes,
Bonsai Direct.
Great business
Really great tree. Packaged perfectly.
Customer service were helpful and knowledgeable.
31. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you for your lovey 5-star review! We are so pleased to hear that you had a great experience with us.
Best wishes,
Bonsai Direct.
Beautiful exposed trunk
Speedy delivery, great value, well packaged, the bonsai is beautiful.
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you for your amazing review, Anna! We are so glad that you had a wonderful all-round experience with us.
Best wishes,
Bonsai Direct.
The best bonsai equipment and help…
The best bonsai equipment and help available, I had a question and instead of getting fake or incorrect help from Google I called Bonsai Direct and they helped me straight away. The pot is awesome by the way. And the soil is the best too. Thank you.
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you so much for your fantastic review, Ian.
We are delighted to hear that you were pleased with both the bonsai equipment and the advice you received from our team. We always believe that good bonsai care starts with honest, knowledgeable support, so it’s wonderful to know we could help you quickly and clearly when you needed us.
We’re also very pleased you loved the pot and soil quality. We carefully select and use products that we genuinely trust and use ourselves, so your feedback means a great deal to us.
Thank you again for your support and kind words — it is truly appreciated by our small family-run team.
Warm regards,
Lloyd, Holly, Olea, Amber & The Bonsai Direct Team
Bonsai has died
Bonsai has died, tried all sorts to keep it going from advice, the free sapling is still going strong. such a shame.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Hi Dean,
We are very sorry to hear your bonsai has sadly not survived. We do appreciate how disappointing that can be.
From our previous conversations, we understand the bonsai was being kept in the kitchen. Unfortunately, kitchens are often one of the more difficult environments for bonsai due to fluctuating temperatures, steam, cooking heat, drafts, and lower light levels, which can place the tree under stress over time.
The free sapling remaining healthy is encouraging, although saplings generally require quite different care conditions and are often more adaptable than mature bonsai trees.
We genuinely did try our very best to help with aftercare advice and troubleshooting throughout, and we are sorry the tree could not be recovered in this instance. Thank you for taking the time to leave your feedback, and we do hope your sapling continues to thrive.
We hope you will continue to exploring the world of bonsai.
Kind regards,
Bonsai Direct
OUTSTANDING SERVICE
I have been dealing with Bonsai Direct since 2013. I have had both my successes and failures; sadly, all the trees I bought in the early days died.
However, I have learned from my mistakes.
In 2019 I bought a Jade Bonsai. She is still alive today; although she is shedding a lot of leaves at the moment. Bonsai Direct have told me that she is "leggy", and have returned one of my pictures with lines drawn on it to show where I should prune, as I have never pruned before, and am quite nervous about it.
Bonsai Direct are a truly ethical company. They care about the trees which they sell, and treat them as living things rather than a commodity.
They are always on hand to help after purchase; your relationship with them doesn't end when you have paid for the tree.
Ordering is (too!!!!) easy!
Delivery is excellent; the trees always arrive well packed and well hydrated, wrapped around with bubble-wrap to keep them upright.
The quality of the trees ordered is excellent; they always arrive in the peak of good health. Sadly, it takes some of us one or two attempts to get it right and keep the tree alive. 😢
I would highly recommend Bonsai Direct. They grow their own trees. Your relationship with them doesn't end the moment the tree is paid for and delivered; if there is a problem they will always offer advice post purchase.
Five star trees, and five star service from truly knowledgeable and caring individuals!
Well done!
21. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you so much for your incredibly thoughtful and heartfelt review, Heidi.
It truly means a great deal to us that you have continued your bonsai journey with us since 2013. Bonsai is very much a learning experience, and we completely understand that there can be both successes and setbacks along the way. We are delighted to hear that your Jade Bonsai is still thriving after all these years, and we’re very pleased we could help guide you through the next stage of its care and pruning.
Your kind words about our approach to bonsai and customer care are deeply appreciated. We genuinely care about every tree we grow and every customer who trusts us with their bonsai journey, so it means a lot to know that this comes across in the service we provide.
Thank you also for recognising the care we take with packaging, delivery, and ongoing aftercare support. We always want our customers to feel supported long after their bonsai arrives.
Reviews like yours make all the hard work worthwhile for our small family-run team, and we cannot thank you enough for your continued support and recommendation.
Warmest regards,
Holly, Olea, Amber and The Bonsai Direct Team
My partner has wanted a bonsai for ages…
My partner has wanted a bonsai for ages so thought I’d treat him to one for his birthday. Found bonsai direct and thought the range of starter kits was great, so ordered one of those. Given that I ordered it on a Friday before a bank holiday weekend, I knew it wouldn’t likely come til the Tue, but it arrived Saturday afternoon! My partner loves it, he’s now called Bonzo!
23. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bonsai Direct
Thank you so much for your wonderful review, Lea.
We are delighted to hear that your partner loved his birthday bonsai — and we absolutely love the name Bonzo! It’s also fantastic to know your starter kit arrived so quickly, especially over a bank holiday weekend.
We carefully pack every bonsai to make sure it arrives safely and ready to enjoy, so your lovely comments truly mean a lot to our family-run team.
We hope Bonzo brings lots of enjoyment for many years to come, and we look forward to helping you again in the future.
Warm regards,
Holly & The Bonsai Direct Team
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