Bonmarché Arvostelua 

great job so efficient and simple

Won't be ordering to collect in store again. Extraordinarily slow to despatch and equally slow to refund any return and you pay for the privilege regardless. Seems completely out of step with modern logistics and tracking capability and the whole methodology is clearly inefficient. Nothing wrong with the clothes so it is a shame because now I can only realistically buy what is available in store which can be challenging if you short and a larger size.

Shopping at Bell plantation Bonmarche. Staff very helpful

Bought wide legged stretch trousers. Perfect fit right length and not too wide. Will be buying another pair.
Bonmarche try to size. Will be back

Good outcome and help from Sakia.

However it took 30mins - and was very slow. The process needs to be faster but keep the good service.

What a bad experience buying on the Bon Marche app.
I thought I would never receive the item it took that long to get to store.
I spoke to customer services twice and both calls was a complete waste of time as all they could say was it’s on its way. I asked to cancel the order and be refunded but I was told I had to receive the item before I could get a refund.
Don’t buy on the app go to the store.

I had a delivery and refund issue. Evri lost my parcel and said they would contact Bon Marche but clearly hadn't. I used the Chat facility on Bon Marche today and chatted to someone called Zahra. They were most helpful and issued a refund straight away. Most appreciated.

Excellent customer service. Zahra was really helpful.

Recently order online which seemed relatively easy that's where the pros end. The company uses Evri for delivering. Email they have my parcel and will confirm out for delivery few days later they are waiting for my parcel. 8 days in I chat online with bon march told its coming next day. Asked what to do id not recd could I have a refund very abrupt reply. 10 days in I track me parcel on evri to find they have just returned it to the company no reason. Called BM confirmed on way back no reason from evri so will arrange refund. Offered nothing for inconvenience. Terrible service from both BM and evri . Please check if a company uses evri and avoid this is by far not the first time they have failed to deliver will definitely look into delivery method before I order online

Made enquiry about a refund not received after returning items on 9th September. Zahra apologised for the
delay and processed the refund immediately. Have had confirmation of this.

Sakia from customer service was excellent 👍🏻 she sorted both of my issues within minutes. Thank you Sakia 😁👍🏻💐

Returned clothes to Bon Marche at own expense on 6th September , Post Office tracking shows received 9th September.
No confirmation of receipt and no refund.
Just called and they confirm received on 9th and refunded same day.
Also told 14 days for refund which is passed then they said no 14 working days.
Doesn’t state this on their website and as they did not confirm receipt by e mail I suspect I will be ringing them daily to chase payment.
Already 20 minute wait today to be answered
I do not recommend this firm

Queried delayed return refund which was resolved immediately by Zahra via online chat. I have experienced numerous delays in receiving return refunds in last 12 months from Bon Marche online orders but today a refund was issued within seconds of my chat with Zahra hence my rating.

Be careful what you order online. They deny the return of Izabel garments at their actual stores ( very tiny print in terms and conditions).
Then weeks after sending the parcel with proof of sending, they deny receiving it, putting stress on you dealing with royal mail, whilst they are sitting pretty with your money. They should ALWAYS allow you to return in store. I have paid extra now for postage and lost my money on the items. Disgraceful.

I returned an order on 29/08/2026 from Bonmarché but had not received acknowledgment or a refund.
I used the chat box this afternoon 25/09/2026 and after speaking with Kyle my refund was processed immediately.
The process was very easy and Kyle was very helpful and professional and provided a great service.
Thank you Kyle for your help in resolving this matter. ⭐️⭐️⭐️⭐️⭐️

Very confusing when I rang customer service
I was told I had 3 cards with 0 points
So unfair when you are asked at the till for your postcode and name if you haven’t got your card
2 cards should have been deleted

Returned an item on 1st September and no sign of a refund. I have wasted a good couple of hours over a few days trying to speak to customer services and due to a high call volume none of my attempts were answered. The on-line contact does not work. Having shopped with them for years this is the last time! Awful way to treat customers and no wonder the phone lines are busy.

Ordered on the 10th September it’s now the 24th and still my order has not been dispatched phoned up customer service don’t bother and all they could tell me is it’s with Evri and could tell me why I have had no email updates will not be using again never had a problem before I guess this is another company going bust

I’ve shopped with Bonmarche for years and always been happy. However since the two shops nearest to me closed down, I’ve had to shop on line. Which inevitably means returning some items. With both of The last two returns that I have made, I have had to chase my refund. And it’s been a nightmare. The first parcel i returned hadn’t been refunded well after it should have been, I used the ‘live chat’on the website to chase it. After being disconnected part way through the conversation the first time. I got my refund after my second attempt. However, this time the customer service was appalling! I tried ‘live chat’ only to get disconnected part way through the discussion on 4 occasions. I send 3 emails, none of which were answered. I tried on several occasions to phone and held for absolutely ages because they were apparently dealing with a high volume of calls. Eventually I got through, only to be told that the goods had been received ( which I knew was the case several days before from the Evri app) and I would get my money within a couple of days. I had to phone a week later when I still hadn’t had a refund and the young man told me that the refund hadn’t been authorised and he had to put it through manually, after which I have finally received my refund. This is very poor customer service.

Kyle assisted me in a professional manner - thank you Kyle

Returned a parcel on 27th August, which they received on September 3rd according to me tracking it on Evri.Haven't heard anything from them to say it's been received or processed, nothing.
Did an online chat this morning, spoke to Aidan who was very helpful and told me that my items had been scanned at the warehouse 8th September and confirmed that my refund was now approved. Really wish BM would send an email to say your return has been received, and then one to tell you it's being processed so you have some clue as to when you might get your refund, very disconcerting having to wait so long with no information.