Bonmarché Arvostelua 

I have been ordering clothes from Bonmarche for the last couple of years and never had any problems with their service. Deliveries did not take long despite the fact I reside outside the UK and the clothes were mostly of good quality and to my taste.
However my last order was not delivered and the tracking indicated that delivery failed and the package was returned to sender. I contacted the seller via chat and Ms Sakia told me that the items were in stock and if I desired, she could re-send the order. A week after our chat no order was dispatched and I contacted seller via chat and spoke to Ms Sakia once again. She told me that the warehouse had failed to send the order and that she will ask them once again to send it to me. A week passed and still no order was dispatched. Today I contacted the seller and this time I spoke with Ms Zahra. She immediately informed me that international deliveries have been paused and that she will issue a refund. Ms Zahra was very efficient and informative and deserves 5 stars for her service. However if the seller paused international deliveries why wasn't I immediately informed about this when I placed the order and why was I permitted to make an order in the first place? Also Ms Sakia did not seem to know this fact because she told me she would re-send the order. I am disappointed that Bonmarche have stopped international deliveries, morese because I was not informed of this fact immediately when I placed my order.

Visited the shop within Mackinnon Mills in Coatbridge to return items i had ordered online. Reached the desk to find no member of staff anywhere on that section of the shop floor!
Stood for around 8 minutes hoping someone would appear. A lady came from the changing rooms with items she wanted to buy and, having seen me standing all that time, started to walk from the Bonmarché section to find staff. She met one woman, wandering about with an ipad and obviously asked a question. The staff member was heard to snap at her, “You can pay anywhere!” and the look she drew the customer was appalling!
I eventually followed the customer to another till and asked if I could return items there. I was told no, but that she would “try” to get someone. After another few minutes, the girl I had spoken to appeared and I had to answer questions about how I had paid, was it just by card or by Klarna!
Eventually, the same girl processed my return, though that took even more time!
The only positive was that my refund was in the bank within minutes, but around 20 minutes to return a few items when there is only one other customer in the shop, is disgraceful!

Ordered for a store delivery. No email to say had been despatched so contacted them after 3 days, to then be told that it was held up in their system and it would be despatched quickly. Now on day 6 still nothing. Their site says delivery would be up to 7 days.

I had visited the store to purchase a particular jacket & Sharon picked up matching trousers which I wasn’t keen on but she urged me to try them .. they actually flattered my figure & I now had a suit as well as a jacket to wear on its own
Sharon picked out a petticoat top to try under the jacket to give me an idea of Evening wear & @ the till she showed me how to get further vouchers in the app! When I told her that following a ct scan the former week the Hospital called me to arrange a barium meal … Sharon drew a face on my til receipt with a big smiley face & a horse shoe for good luck with those words printed above .. This really made me smile & warmed my heart! The personal touch , above & beyond .. I feel lucky to have found a helpful sales person who genuinely cares
Thsnkyou Sharon .. youve lifted me , also the clothes are great
I shall visit that store again soon

Twice I have retuned an Item to the Long Eaton branch of Bonmarche, and was very disappointed with the staff. I am not a regular customer, but I was clearly interrupted their day..sadly not their working day but their social life.
Patronising, no polite conversation or help. The question, “do all of your winter jumpers contain wool? was simply ignored. A small dark haired member of staff was polite and helpful. However, I don’t think we should choose where to shop, hoping that you will manage to arrive on a day that she is working.

No pathway to customer services for out of stock items. There have been no 29 length jeans in my size for months now. No way of asking if they are being discontinued.

I love Bon Marche ladieswear and have been a very happy customer for years.
Always a great fit and very comfortable.
Quality clothing and lots of lovely choice.
Great bargains and excellent discounts.
Staff are very helpful and friendly.
Thank you very much.

Got in touch with the chat department in Bonmarche and spoke to Brandon, he was very helpful and sorted out my refund straight away he was brilliant exceptional, a credit to Bonmarche team.
Thank you for your help

If I could give a minus star I would.
Returned items on 25th ~September 2026 as of today 29th October 2026 once again on the chat line I am told my refund is pending and they have a backlog of refunds to work thru

Bonmarcheé online orders - paid twice for same order, cannot get a refund.
On 14th July, I placed 2 online orders with Bonmarche for the sum of 11.00GBP.
HSBC account actioned on 15th July with 2 payments to Bonmarche of 11.00GBP
One of the orders crashed during the payment section, resulting in no order confirmation or order number visible. The other order went through perfectly. As it was during a sale and some items were in short supply, I reordered the item, which was successful. Later the same day, I noticed that Bonmarche had taken the payment for the failed order as well. I telephoned the online ordering department to point out the extra payment from my account, they said that they would look into it.
The failed order actually appears in the list of orders on the Bonmarche web site, complete with an order number, but not in the Bonmarche App list of orders.
I’ve telephoned on:
14th July
17th July
27th July spoke to Keiran in customer services
4th August spoke to Keiran in customer services
Asked to speak to a supervisor ?Aiden, but was told he was in a meeting. However, Keiran said that he would personally go and take a note to the supervisor once we had concluded our telephone conversation.
The excuses range from:
The person is on holiday
We’ve upgraded your complaint
The finance dept is in another building
They asked for more information to prove that My review was genuine. I gave them my name, telephone number and email address, which they already had as we have an online account with Bonmarche.
To date – 28th October 2026, I have had NO CONTACT FROM THEM AT ALL
What do you call people who take money off you for goods not supplied and then keep it!!!

509780270 This is my order number I placed my order 1 and half month ago and returned my item with self paid and it’s more than a month I still didn’t even received my refund I contact them via phone and chat they r just delaying my refund they don’t want to give my refund back I’m going to open my bank dispute and I’ll also report their website and I’m not recommending anyone to purchase from here

I had ordered 2 pairs of joggers but after many days there was no sign of delivery. Evri claimed they had not received the goods. I contacted Bonmarche via Messenger and explained my concerns. They looked into my order and said the goods had been lost in transit. I was offered a full refund but said I'd rather have the goods. Unfortunately one colour was sold out. So I asked for a partial refund and that they send the jogger trousers that they had in stock. I found Bonmarche responded very quickly and resolved my problem to my satisfaction. I received my joggers today and am very happy with the fit and quality. I notice the brand doesn't have good reviews but my experience was very positive and they were very prompt to resolve the problem.

I did an online order today but realised I’d put my email address in incorrectly so didn’t receive a confirmation email. I went through their web chat to try and rectify and Brandon sorted this out for me straight away, very quick and efficient service!

I went to the Southend branch the manager was rude didn’t want to help then went to Basildon to pick up my order the staff was again rude to me i called customer service can’t even log a complaint no email address works it’s crazy wouldn’t ever recommend

Despite numerous attempts to contact customer service I have found impossible to get an answer to my query I have a gift card that I am not to use as the digital number is unreadable and when I try to contact them it says my email is invalid although they have no problem sending me advertising to the same email I would like some sort of communication.

When ever I shop with bonmarche it doesn't matter if it's on line or instore I never get a discount even if I have the vouchers there is always some excuse as to why I don't get a discount so I gave up shopping with them and the last time I did buy a sweatshirt it looked like I had it for years very warn out after just wearing the first time very poor quality.

Still waiting for a refund on a purchase on line. All instructions followed. Evri not a good delivery service and to much palaver when returning, tried returning to store which was unhelpful and refund refused, given credit note only

I returned goods on 25th September and have not received a refund for returned items. I have phoned them 3 times regarding a refund. They confirmed goods were received back in warehouse on 2nd October and a refund issued that day, I have not received a refund of any kind. I called them again and was told someone would look into the matter and call me straight back, but surprise surprise no phone call came. They are now saying they have had problems issuing refunds😔. This is not the first time I have had issues with returning items to Bonmarche and I most certainly will not be ordering from them again. My nearest store is 50 miles away, so returning to the store is not an option

Bon Marche E-Gift Voucher pin number issue.
My daughter purchased an E-Gift Voucher, we received an order number but a pin number is sent separately.
I contacted Bon Marche by phone and email.
After receiving an email advising to check for separate email for pin number we confirmed it hadn't been received.
We have heard nothing back from Bon Marche to advise how to progress.
I am unable to use the Voucher to make a purchase without a Pin Number.

I bought an item in store
I live a long way from a Bon Marche
Tried to return it by post but was told I could only return it in store
I am 92 and the store is 25 miles away
Suppose I should have asked about returns when I bought it
Tried their customer service but assistant did not have English as her first language and there was so much back ground noise in her call centre
I have given up and wasted my money!!