Bonmarché Arvostelua 

Very poor customer service via phone and contact form.

Still owed refunds from this company. Everytime I ring they say theve refunded to PayPal. PayPal havnt recieved and refunds from bonmarche

Spoke to Brandon today regarding a replacement order and was assured that it was on its way and he kindly gave me the order number in case I need to contact them again

I ordered goods from Bonmarche on 1st September which unfortunately I had to return. The goods were received back at Bonmarche on 11th September (Royal Mail tracking proof) and yet I am still waiting for refund to be paid. I had to chase for refund and it was confirmed on 2nd October that the credit had been made to my bank account. I am yet to receive it and it was confirmed by customer services today that it can take 14 working days. Absolute shocking service and I won’t be using Bonmarche again.
Refund was finally received in to my bank account on 28th October, 33 working days after they received the good back from me.

I ordered 2 pairs of trousers which have got lost in the Evri system. I have enquired and was told it would be sorted. Then I noticed it was Evri I was dealing with. Bonmarche legally have to deal with Evri, not me and I think it is ridiculous that I have to chase up a missing parcel that hasn’t moved in 9 days.

Well when ever you visit bedford shop everything displayed nice well marked lots of new stuff most important its fashion at a reasonable price (love all thecoats and jackets well done team 😊

Returned item which was received at the warehouse on 8th September however no refund as yet to date. Just some strange emails detailing way out dates of refund. This highly unacceptable. Bon marche need to get your act together.

I returned a parcel on25 sep and am still waiting a refund ,i have just been told it will be refunded within 14 days this is the 3rd time they have not carried this out, not very competant customer sevice doesnt inspire confidence in th company

Ordered 2 items online.
Heard nothing
After 10 days, messaged in the app to query. No response.
After 2 weeks i called them and was told one item was out of stock
They reluctantly gave a refund but only for that 1 item.
Told me I'd have to wait 28 days to see if the 2nd item was delivered.
It was not.
No automatic refund. And the app now wont open on my phone even though its installed and no update in the app store. I will probably end up doing a charge back on my card.
Seriously...this online operation is beyond dreadful.
Avoid at all costs.

Do not shop on the online shop. If you want a refund you will have to pay for returns and you will potentially never get your refund . I have complained after failing to get a refund after 23 days of item being returned to them . Aftercare is nonexistent and they are simply not bothered.

Paid for something that I still haven’t received. Called multiple times and fobbed of every time, staff rude! I ordered a E-Card as a Birthday gift as this was meant to be quick and easy but this was not the case, 10 days later no e-card received and no refund. I have called 4 times and still no update.

Bought wide leg jeans online and returned them as they were too big. Had to pay £4.45 as if you buy online with PayPal you can't return to store. So made me out of pocket, nearly three weeks later and I'm still waiting for my refund!

I asked about a refund and was helped by Sakia who was very quick to respond to my enquiry. Thank you.

I had ordered clothes from Bon marche. The total came to 75£, I used a discount code of 15% off, when it came to the payment, it didn’t calculate a 15 % discount at all. Instead it was much less, when I contacted the customer services, no proper explanation was given. It is very disappointing to shop online with them!

Elsa in Chilton Garden Centre Bonmarché Oxfordshire

Was amazingly helpful.She helped me choose 2 appropriate outfits .
She was courteous ,not pushy.Worked to my requirements.
Ordered my shopping on line as I had a free postal coupon.
She explained about the need to keep the packet receipt in case I needed to return the item.

She pointed out the points system.

Everything was done with pleasure and a lovely courteous manner.You felt valued not rushed and listened to.
10/10 Service.
Id recommend the shop to my friends.
I noted the clothing is more fashionable too.
I was in the area today 10th Sept and noted she and her Saturday staff member were lovely to their customers.
Well done ladies .You deserve this praise.
Thanks Very Much.
Pat R

Be very wary of this company. I placed an on-line order for swimsuits which appeared perfect when they arrived. However - with only limited use, the stitching had come undone on one of the arms and the straps had stretched a total of 2 inches on both sides. I found out that if you think an item purchased on-line is faulty, you have to return it and pay the postage which they will refund only if they agree that it is faulty. They did agree and refunded the purchase price. It then took 2 weeks, 10 e mails to them and 10 (contradictory) replies from them to finally get the refund. Really poor customer service. They thank you for contacting them, then give really poor responses and fail to deal with the problem. Demonstrably, their approach to customer service is to wear you down with stupid replies until you give up and stop pursuing what it rightfully yours. Of course, if the product had been of acceptable quality - none of this would have been necessary.

●WARNING!●

●PLEASE DO NOT ORDER ONLINE.●

●YOU MAY NOT RECEIVE YOUR REFUND IF YOU RETURN ITEMS.●

Twice now, I've had to go through PayPal to receive refunds for items that have been sent back via Tracked postage.

In total, my refunds have added up to over £130.

The first time, I was told that it was due to an error in thier system so I held on for awhile longer and eventually gave up and requested a refund from PayPal.

Upon the second occasion, I decided to do a smaller order and returned three items that did not fit. Again, these were sent via Tracked postage and were confirmed to have been delivered. Did I get my refund through Bonmarche..?

No. I had to do it through PayPal again.

As much as I love thier clothing, I absolutely won't order from them online ever again.

The first time, I can let it slide - but the second time? There's got to be something wrong here because I can't see how a clothing company this big has fumbled so badly on processing basic returns and refunds.

I advise all to steer clear of placing an order online (and if you do, use PayPal.)

Normally I love the clothes from here but over the years they have really changed and most of it bobbles after a few washes. However the main reason I only gave 3 stars is that I returned a couple of items and it took a whole month from when they received them for me to be refunded. Shockingly poor service.

The company used to be very good. But over the past year a rapid decline in clothing quality. 7/09/2026 I send back clothing for a refund I had to phone and wait 23 days for that one, I returned another set of clothing (as they were just terrible quality) 8/09/2026 two phone calls later my refund finally arrived 29 days later. I should not have to ring twice to chase up a refund which in total was about £65. So just a warning to folk out there, be careful when ordering just saying. The company used to be good.

Do not order an e-gift voucher from this store. Was meant to be a gift for an elderly relative. Ordered over a week ago and despite numerous emails and chats, it has still not been delivered electronically. Complaint escalated. Voucher cannot be refunded as apparently already been sent. Constantly fobbed off. In effect, this is stealing and I will have to try and take this further. Very poor service.