Gentlemen running the store waited for a few minutes for me to arrive to purchase a welding helmet, before closing, and helped me decide on the one to buy. Thank you to them.This was friday evening j... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ordering 1x Industrial gas, 1x Special gas, the Industrial product arrived next day (no actual rush needed) whereas the Special gas, for which there is an urgent need, still shows as "awaiting schedul... Näytä lisää
Truly useless customer service Initially, set up account, they need a certificate from me which I have emailed to about 5 different address as advised by Customer Svs. All bounce back no longer in u... Näytä lisää
Yritys on vastannut
There was some little issues. The website isn’t very intuitive and but after a phone conversation with Martin he sorted everything out. I couldn’t order my first bottles online and couldn’t get my 50%... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Teollisuuskaasun toimittaja
- ja myös
- Heliumkaasun toimittaja
- Hitsauskaasun toimittaja
- Kaasupullotoimittaja
- Kaasuyhtiö
Tietoja yrityksestä BOC Gases
Yrityksen kirjoittama
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreYhteystiedot
Forge, 43 Church Street West, GU21 6HT, Woking, Yhdistynyt kuningaskunta
- feedbackteam@boc.com
- www.boconline.co.uk
3,9
Hyvä
617 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Length of time waiting on the phone no…
Length of time waiting on the phone no answer two twenty minute waits
Direct debit still not set up although told it was therefore showing I’m behind in payment
1. lokakuuta 2025
Vastaus yritykseltä BOC Gases
Good Morning,
Thank you for your review. I have reached out to you via email this morning regarding your enquiry.
Kind regards,
Lisa.
BOC Customer Service Team.
Vastaus yritykseltä BOC Gases
Good morning Darren, many thanks for taking the time to leave feedback, great to hear your comments.
Best Regards
BOC Customer Services
Vastaus yritykseltä BOC Gases
Many thanks for taking the time to leave feedback. I am pleased your experience was a positive one.
Best Regards
BOC Customer Services
You are very reliable and always…
You are very reliable and always deliver what we ask for.
6. elokuuta 2025
Vastaus yritykseltä BOC Gases
Many thanks for taking the time to leave feedback. I am pleased your experiences are such positive ones.
Best Regards
BOC Customer Services
BOC Gases are not what they used to…
BOC Gases are not what they used to be.. We have had an account for many years but the service has deteriorated. They once exchanged used or expired cylinders wherever our staff were working but we are advised that is no longer possible - despite other providers still offering that service. Also, as a small business, our town centre office is not always attended, so when a service engineer turns up, unannounced and without prior notice, it is not possible to exchange cylinders. This leaves cylinders either out of date or empty - leading us to use other providers who can service or exchange cylinders at the customer sites where we are working.
1. lokakuuta 2025
Vastaus yritykseltä BOC Gases
Good morning Phil,
I'm sorry to hear you are experiencing lower than expected levels of service. I can see your details are connected to a number of delivery accounts. I will try to find a contact number for you, alternatively if you email the details of the issue, account number and contact details to feedbackteam@boc.com and we will happily investigate this on your behalf.
Best Regards
BOC Customer Services
We have being very lucky to have the…
We have being very lucky to have the same driver the last few times and he is golden.
Friendly, professional and always happy.
Top Bloke
1. lokakuuta 2025
Vastaus yritykseltä BOC Gases
Many thanks for your feedback Adrian. I am pleased your service experiences are so positive, your comments are greatly appreciated.
Best Regards
BOC Customer Services
Vastaus yritykseltä BOC Gases
Good Afternoon Peter,
Thank you for taking the time to leave us a review. I am happy that your experiences with us have been such positive ones.
Kind regards,
Lisa.
BOC Customer Service Team.
Keep charging me for a gas bottle i…
Keep charging me for a gas bottle i have already returned
22. elokuuta 2025
Vastaus yritykseltä BOC Gases
Good Morning Sheree,
Thank you for taking the time to leave us a review. I can see that your final invoice was charged in July when the cylinder was returned and that the final payment was taken by Direct Debit in August as all invoices are charged a month in arrears.
Your account has now been closed.
Kind regards,
Lisa.
BOC Customer Service Team
What can I say about this company…
What can I say about this company driving through Newcastle into clough a driver which is obviously a foreigner was going around around about nobody knew which direction he was going full of gas almost cause a big accident this company is not a good company to work for to order stuff off it's a disgrace you ring one of their managers they don't care that they have very bad drivers in a very bad team working for them
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Good Afternoon,
Thank you for your review, I am sorry to hear of your experience with one of our drivers. To be able to investigate further could you please provide some further details ie - time and date of incident and the type of vehicle involved with the registration number. Please email these details to feedbackteam@boc.com
Kind regards,
Lisa.
BOC Customer Service Team.
Vastaus yritykseltä BOC Gases
Good Morning Grant,
Thank you for your kind review. I am delighted you are happy with our service.
Kind regards,
Lisa.
BOC Customer Service Team.
Easy to order
Ordering online is easy.
The website lists your past orders so you don’t have to look through loads of options
12. elokuuta 2025
Vastaus yritykseltä BOC Gases
Good Morning Martyn,
Thank you for taking the time to leave us a review. I am glad your experience with our website was such a positive one.
Kind regards,
Lisa.
BOC Customer Service Team.
Excellent ordering and delivery process
As always ordering,delivery and notification from driver pre arrival excellent
28. elokuuta 2025
Vastaus yritykseltä BOC Gases
Good Morning John,
Thank you for your review. I am delighted you are happy with our service from beginning to end.
Kind regards,
Lisa.
BOC Customer Service Team.
Prompt delivery.
21. elokuuta 2025
Vastaus yritykseltä BOC Gases
Good Morning,
Thank you for taking the time to leave us a review. We really appreciate it!
Kind regards,
Lisa.
BOC Customer Service Team.
consistently brilliant
As always, easy to book, good communication & lovely staff.
15. heinäkuuta 2025
Vastaus yritykseltä BOC Gases
Good Morning Sara,
Thank you for taking the time to leave such a positive review. It is truly appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
For our medical gasses we have always…
For our medical gasses we have always found BOC very helpful. The team at Totton depot have always worked to ensure our needs are met. Great team, awesome product.
21. elokuuta 2025
Vastaus yritykseltä BOC Gases
Good Morning Mark,
Thank you for your kind review. I have passed your comments onto the Totton branch.
Kind regards,
Lisa.
BOC Customer Service Team.
No problems whatsoever
No problems whatsoever, orders correct and ontime, friendly drivers and admin staff. Only downside it takes an age to get through on the telephone. Whe we need to.
5. syyskuuta 2025
Vastaus yritykseltä BOC Gases
Good Morning Martin,
Thank you for your feedback. Please accept my apologies for the time it took for you to reach us by phone. Are you aware that you can now place your orders online .
Kind Regards,
Lisa.
BOC Customer Service.
Vastaus yritykseltä BOC Gases
Good Morning David,
Thank you for your feedback. I am delighted your experience with BOC was such a positive one.
Kind Regards,
Lisa.
BOC Customer Service Team.
Great customer service from delivery staff every time
The cylinder & cryogenic gas delivery staff are excellent, professional and helpful - delivering above and beyond every time.
22. elokuuta 2025
Vastaus yritykseltä BOC Gases
Good afternoon Michael, many thanks for your comments I am pleased to hear your experienced are so positive. Your feedback is greatly appreciated.
Best Regards
BOC Customer Services
Quick service
4. syyskuuta 2025
Vastaus yritykseltä BOC Gases
Good Morning Shanilka,
Thank you for your comments. Telling us of your positive experience is very much appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
Vastaus yritykseltä BOC Gases
Good Morning Kelly,
Thank you for taking the time to leave us a lovely review, it is very much appreciated.
Kind regards,
Lisa.
BOC Customer Service Team.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.