Awkward to set up account. Billing far more than quote. Billed twice for 2 different amounts even though only 1 hobby account! Website and ordering needs to be simplified and easy to use.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
We recently set up an account with BOC and with Rachael McNaughton help its was very straight forward. Thank you Rachael. We work on service and repairing recycling site machinery around the coun... Näytä lisää
Yritys on vastannut
Ordering 1x Industrial gas, 1x Special gas, the Industrial product arrived next day (no actual rush needed) whereas the Special gas, for which there is an urgent need, still shows as "awaiting schedul... Näytä lisää
Yritys on vastannut
BOC gases, the delivery drivers are excellent. They’re always very polite, very helpful, hard-working, and honest. The people on the phone make you feel like a customer, not just a number, also very... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Teollisuuskaasun toimittaja
- ja myös
- Heliumkaasun toimittaja
- Hitsauskaasun toimittaja
- Kaasupullotoimittaja
- Kaasuyhtiö
Tietoja yrityksestä BOC Gases
Yrityksen kirjoittama
BOC are the UK and Ireland's leading provider of industrial, medical and special gases, our products play an essential role in an enormous range of industries. For over 135 years, we've partnered with businesses like yours to help you deliver quality products and services that keep your customers thriving.
Reliability. Guaranteed.Our superior supply security ensures you can relax knowing you’re covered. With our presence across the UK & Ireland, numerous production facilities and reliable transport fleet, we can deliver anywhere in the country. Plus, with over 50 Gas & Gear stores and 300 agents stocking the highest-quality gas and equipment, you’re always close to BOC.
Range. Unrivalled.We have the largest range of gases, equipment and applications available across the UK and Ireland, from the day-to-day welding gases to our 15,000 strong range of special mix gases. You can have the confidence to know we’ve got what you need, whenever you need it; delivered nationally or collected locally.
Safety. First.Our number one priority is safety. We are committed to maintaining the highest standards of safety and environmental performance through continual investment in training and processes, ensuring our people have the knowledge, skills and tools they need to deliver the highest standards of compliance.
Quality. Assured.We are dedicated to advancing our products, driving innovation and equipping our team with deep industry expertise. We continually invest in and enhance our procedures to provide the best results. Being regulated, certified and compliant at every level, ensures we constantly deliver to the highest standards.
Find easily searchable, helpful articles, guides, frequently asked questions and ways to contact us at our help centre.
BOC help centreYhteystiedot
Forge, 43 Church Street West, GU21 6HT, Woking, Yhdistynyt kuningaskunta
- feedbackteam@boc.com
- www.boconline.co.uk
3,9
Hyvä
623 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 94 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä BOC Gases
Good morning Paul, many thanks for the positive feedback, your comments are appreciated.
Best Regards
BOC Customer Services
Although I only use my equipment on a…
Although I only use my equipment on a very low basis the quality of service I have received is excellent be it from the shop that supplies the gas etc to the guys and girls in the office that send the invoice etc nothing is to much trouble 5*
8. heinäkuuta 2025
Vastaus yritykseltä BOC Gases
Good Morning Mr Reynolds, your comments are very much appreciated, I am very pleased to hear your experiences are such positive ones.
Best Regards
BOC Customer Services
Vastaus yritykseltä BOC Gases
Morning Ian, thank you for your feedback. It is very satisfying to hear you have had prompt and easy service.
Best Regards
BOC Customer Services
Hello there. I was new to test with nitrogen gas to look for leaks on custom made equipment.
Hello there.
I was new to testing with nitrogen gas and looking for leaks under pressure on custom made equipment.
Its the customer facing foot soldiers that make all the difference..and my contacts both in Wales and up North was fantastic....straight to the point...this is what and how you need...and set me up an account and a gave a good deal.
Since set up 3 additional customers with the same systems so good job all around.
My experience has been very good...
5. toukokuuta 2025
Vastaus yritykseltä BOC Gases
Good morning Peter, thank you for your comprehensive feedback. Your feedback is appreciated and it is very satisfying to hear you have had such positive experiences.
Best Regards
BOC Customer Services
Vastaus yritykseltä BOC Gases
Hi Bernie, many thanks for your comments. I am pleased your experience was a positive one.
Best Regards
BOC Customer Services
Vastaus yritykseltä BOC Gases
Morning Ronald, I'm happy to hear you had such a positive experience and I appreciate you taking the time to leave your feedback.
Best Regards
BOC Customer Services
Cannot reply to emails making it…
Cannot reply to emails making it difficult to communicate as to why bill is so much, and complete waste of time as can't simply use reply as will not send.
7. heinäkuuta 2025
Vastaus yritykseltä BOC Gases
Hi Mark,
Apologies for the delay in responding. Do you still require assistance with this issue? Please contact us at feedbackteam@boc.com and we can take a look at your enquiry if still required.
Kind regards,
Lisa.
BOC Customer Service.
Vastaus yritykseltä BOC Gases
Good morning John, great to hear your experience was a positive one. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
Special price suggestions
Generally, service is friendly and good. As a retired diy'er, I find the rental of oxy-acetalene acetylene bottles very expensive.
Could I suggest a special price for hobbyists and retired people using the gasses for their hobbies and projects.
19. kesäkuuta 2025
fast and excellent service
1. heinäkuuta 2025
Vastaus yritykseltä BOC Gases
Good morning Hadeel, thank you for your comments. We appreciate you taking the time to leave feedback and it is very satisfying to hear you had such a positive experience.
Best Regards
BOC Customer Services
Brilliant service
Brilliant service. Friendly team always have stuff you need. Quality accessories.
5. heinäkuuta 2025
Vastaus yritykseltä BOC Gases
Hi John, we appreciate you taking the time to leave your feedback. It is satisfying to hear you are happy with both the quality of the service and the accessories.
Best Regards
BOC Customer Services
Camborne branch is outstanding
Service and support from the Camborne branch is wonderful.
Very friendly and obliging. Very knowledgable and helpful.
Highly recommend.
Thank you BOC Gases.
5. heinäkuuta 2025
Vastaus yritykseltä BOC Gases
Good morning Graeme, I really appreciate you taking the time to leave such positive comments. It is great to hear you have such a positive relationship with the branch.
Best Regards
BOC Customer Services
Great job very efficient driver.
30. kesäkuuta 2025
Vastaus yritykseltä BOC Gases
Thanks Amanda for your positive feedback, your comments are very much appreciated.
Best Regards
BOC Customer Services
Terrible company offering dreadful…
Terrible company offering dreadful service. Complicated website. Moving elsewhere
17. kesäkuuta 2025
Vastaus yritykseltä BOC Gases
Morning Paul, many thanks for your positive comments. We do appreciate you taking the time to leave your feedback.
Best Regards
BOC Customer Services
five stars the best
five stars the best - as whenever I order, collect and deal with any staff member at the Kilkenny site, I am met with efficiency, the best customer service at all times - be proud, thanks guys
4. heinäkuuta 2025
Vastaus yritykseltä BOC Gases
Good morning, Many thanks for your feedback. I am very pleased to hear you have such positive experiences with this site. Your comments are greatly appreciated.
Best Regards
BOC Customer Services
Aways on time
4. heinäkuuta 2025
Vastaus yritykseltä BOC Gases
Morning Mark, I appreciate you taking the time to leave your comments. I am pleased to hear your experiences are so positive.
Best Regards
BOC Customer Services
Vastaus yritykseltä BOC Gases
Good morning, many thanks for your feedback. We appreciate your comments and are pleased your experience was such a positive one.
Best Regards
BOC Customer Services
BOC Deliver !!
I called BOC after being let down by another supplier (again). I explained my predicament but I was a not a current customer.
The professional staff at BOC immediately understood my requirements for a Foods Grade Mixture and pulled out all the stops to ensure I had a fresh supply delivered within 24hrs "Now that's what I call Service !!!"
21. kesäkuuta 2025
Vastaus yritykseltä BOC Gases
Good morning, Many thanks for your comments. I'm pleased you had such a positive experience and we were able to assist.
Best Regards
BOC Customer Services
Horrific hidden fees: 1 bottle used & billed £700+
Can anyone honestly say that the use of one small bottle of nitrogen should cost a total of £484.06 (and growing) ?!
Today I received a late payment charge which is the final straw.
For those not wanting to read a long message, I give you the summary:
I used one small bottle of nitrogen and have been landed with almost £500 in fees and I have not even closed my account yet...
I ordered 3 bottles of gas, only to find out the yearly rental fee is all up front and per bottle. It is around 3 times the cost offered by other companies. £799 was my first invoice amount, which for a small company it came as a nasty shock. I quickly sent 2 bottles back and obviously incurred further collection charges and now i'm getting late fees.
I was suckered in by a "sale". I took 3 bottles trying to offset the cost of shipping.
Companies like this exert a lot of stress on small companies.
Lesson learned, do not jump on "offers" quickly. The hidden fees have really set us back.
I am now with another company at a fraction of the cost...
1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä BOC Gases
Good afternoon Paul, I'm sorry to hear your comments. Unfortunately I am unable to find your BOC account details from the information provided. Please email your account and contact details to feedbackteam@boc.com along with the invoice details and we will happily investigate this on your behalf.
Best Regards
BOC Customer Services
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