BMW Motorrad Arvostelua 

BMW dealer network are sharks waiting for their pray. You will lose 30% as soon as you buy a new motorcycle from them. They don’t stand by their brand

Motorrad appia....... premetto che per un tagliando di sola sostituzione olio e filtro ci hanno messo 5 giorni. La motocicletta è stata custodita in un piazzale scoperto per 3 giorni di fila sotto una pioggia torrenziale. Lo dico con sicurezza perché la mia motocicletta è equipaggiata di sistema satellitare che mi permette di monitorarla H24 e mi avvisa per ogni singolo spostamento. Un brand tanto blasonato come bmw che permette queste cose assurde non è giustificabile. MAI PIÙ LA PORTERÒ DA QUESTI PERSONAGGI IRRISPETTOSI VERSO I PROPRI CLIENTI.

Recently purchased a used 2019 BMW K1600 GT SE from Bowker BMW Preston.Brian in sales was extremely helpful as was Sophie in assessories both worked well together in the sale and installation of an additional top box fitted to the bike .The overall service that I have received was excellent the bike upon collection was spotless and Brian explained everything thoroughly with regards to the equipment of the bike thanks again.

Leggo tante recensioni negative e mi sembro un marziano… 3 moto acquistate negli anni a Roma, Latina e Catanzaro. Servizio impeccabile fino ad ora in ogni concessionaria. Potrei solo lamentare un cambio gomme durato un po’ troppo a Salerno ma non tale da dovermi lamentare più di tanto. Direi assolutamente soddisfatto.

I've been looking to trade in my BMW r1200gs rallye te 2018 for the last few weeks and contacted some bmw dealerships for a p/ ex and what a massive disappointment it's turning into,,my bike and been nursed and no expense spared,but they want it for peanuts but still expect me to pay top dollar for what there offering (s1000xr, 21 plate onwards)
They simply don't deserve the loyalty or the business that customers give them

Williams originally sold the bike that i paid £500 deposit on and offered me another one with carbon that i thought was a bargain but turned out to be a lemon. Bought a new used with low miles S1000rrM sport. found the riding modes for sport dynamic road not right because the bike does a wobbly and is very unstable n difficult to ride on open rds ie A roads n motorways with the bike moving to the left of the carriageway.The issue is with the suspension front and back including rebound including traction control. Charles Hurst BMW service department told me they cant change the riding settings and Williams BMW expect me to use it in pro race modes that i done myself. I'm not satisfied with this because I can't change on the fly and I have been told by Williams Manager Craig to get a suspension specialist,that will void my warranty or go down the route of taking the bike back and they give me trade price for it and look after me with another bike. I don't call this being looked after. I wouldn't trust them because it could happen again with any bike with electronic riding modes setup including suspension, traction control. I have spoke to head office BMW and will take it further with BMW and legal advice. My bike is not fit for purpose, bmw are obliged to repair or replace item under warranty within 6 months from purchase by consumer rights act 2015. N/B I should of taken bike back within 30 days and got my money back!

I purchased a new in stock M1000XR, from Balmer Lawn (Brockenhurst) Motorrad early in September.
I got a great deal was was treated brilliant by them.
I've also used them for my K1600GT servicing and they were excellent at that also.
They've not been a Motorrad dealer for that long and I believe they had a shaky start but I definately would recommend them and will use again.

Hallo zusammen .

Habe mir eine BMW GS1250 aus dem Werksverkauf München mit 1700 km im Dez. 2023 gekauft . Habe immer Vibrationen und Mahlgeräusche aus dem vorderen Teil des Motorrades gehabt .Bei der Inspektion der Firma Bergmann in Kaiserslautern , haben diese mehr Zeit gebraucht . Veranschlagt nach der Insp. waren 2 Wochen . Kein Rückruf von Bergmann , oder Sonstiges Zeichen . Nach dem ich wieder Angerufen habe , brauchte diese noch mehr Zeit . Jedoch nach am gleichen Abend kam der Rückruf , es seien die Bridgestone Reifen. Ich sagte , dann tauscht sie auf Garantie aus , es sind nur wenige Km ,und sind die Reifen die BMW ausgesucht, und Getestet hat . Bergmann hat angeblich eine Kulanzanfrage , die ich nicht bekomme , angefragt , und BMW München hat abgelehnt . Ich sollte wenn ich es möchte die Reifen Michelin von 470€ selbst bezahlen . Dies ging hin und her , und um zu wissen ob dies der Fehler ist , habe ich zugesagt . Es ist besser , aber noch nicht 100% . Ich habe die Rechnung bei BMW München eingereicht und eine Antwort bekommen , dass dies vom Kunden auch in der Garantie Zeit zu tragen ist . Ich habe erwidert, und nach der Dokumentation , das dies ein Kundeproblem ist , und wo das steht , zwei Mal nachgefragt , und bis heute keine Antwort bekommen . Bitte passt mit diesen Gangs..... auf , die sind rein nur auf Gewinn getrimmt . Keine Kundefocus oder selbst Fehler eingestehen . Dies war die erste und letzte BMW . Ich war der Meinung BMW hat einen guten Service , die Werkstatt kann man vergessen , und das Mutterhaus auch ! Die Dinger sind nur Teuer , aber auch wenn Teuer ist , was auch die Inspektionen anbelangt , dann sollet man ein Service haben . Dieser besteht weder bei der Werkstatt Bergmann in Kaiserlautern noch beim BMW München .
Beide Mangelhaft ! Geld einkassieren , und am besten wenig Arbeit !

Beste Grüße Thomas

I was let down and insulted today by the service department so I have left and won't be back, (after having a great experience with the sales department in the past and several of my friends have bought expensive bikes here).
My bike, which has a full BMW service history, has a fault code which relates to the exhaust valve which is a known issue with the bike. I called and booked it in for this and agreed to just have it serviced whilst it was in. The service advisor was very helpful and agreed this issue is known and the exhaust system would be replaced.
Today when I arrived she confirmed it was in for a diagnostic, I said it was already diagnosed and it's in for the repair. There was some hesitation then the manager approached and said that he hadn't ever seen me before and knew that I had bought the bike elsewhere. I said that wasn't relevant, the bike has a known recall. He argued that this fault is known but is not a recall and my bike was now out of warranty.
When I explained that when the bike had been booked in I was told it would be sorted, and he said that this was just a figure of speech!
I was made to feel that I am clearly unwelcome as I bought this bike elsewhere. I can't believe he said he hadn't seen me before! I actually drove to this branch to buy a bike but they didn't have what I was looking for which is why I had to go elsewhere, but the sales person was understanding and we said we would come back for our servicing etc. I have more than 1 top of the range bike and am part of a group who all ride BMWs bought from this branch but there's now at least 1 less customer.
I have now booked the bike in elsewhere to get the service and recall carried out.

Bmw ou l’histoire d’une marque qui se moque de ses clients!!!…moto achetée il y a 4 mois et pas de carte grise !…bmw finance qui me demande une copie alors que je ne l’ai pas reçue !…une honte totale !on se moque des client

I bought an Approved S1000R from Dick Lovett in Bristol. The bike had it's 18k service prior to delivery. When I collected the bike I complained that the new chain was too long (as there was no room to adjust) and the rear suspension wasn't functioning correctly.
The chain was found to be fitted incorrectly but the rear suspension took 3 visits over 5 weeks, and an independent report, to be replaced.
On the next rideout after collecting the bike a fork seal developed a leak. I supplied photos and after several visits BMW still have failed to accept it's an issue - I was told it's acceptable for this to happen. As a Manx GP competitor I was mortified.

At great expense to myself I have returned the bike to BMW rather than refinancing another bike. To add insult to injury no one dealing with my complaint was available to receive my paperwork; despite knowing when I would be arriving.

Avoid

Achat d un RT 1250 et refus de la part de BMW de prendre en charge le remplacement d’un cardan de transmission sur une moto de 28000 km. Le prétexte ? J effectue mes révisions hors réseau ! Mais bien sur que oui sale chien !! 400 balles l entretien minimal alors qu’ailleurs je le fait pour moitié prix.
Service client incompétent et inefficace servant de cache misère et d’illusion pour donner l’impression qu’il sont proche du client et soucieux de la qualité de service.
2 eme BM acheté et pour ma part cette marque est une supercherie.

1200GS de 2015 et 73000 kms avec tous les entretiens effectués en concession. On me réclame 1400 € pour changer la roue libre du démarreur sans aucune prise en charge de BMW après avoir fourni carte grise et toutes les factures. BMW considère que c est de l usure normale (ce que je veux bien entendre si je me servais du démarreur 10 fois par jour ce qui n est pas le cas). J ai essayé de demander une prise en charge uniquement de la main d œuvre : refus également : financièrement trop lourd pour BMW ?

Visited Dick Lovett in Bristol for there test ride event a few weeks back, followed with a trip to view a used bike last weekend. Very friendly staff and the bikes are well presented. Highly recommend

Acquisto una F900xr a fine giugno; dopo 35 gg te la scontano di 2000€. Comunico al servizio clienti il mio disappunto è l’operatore fa spallucce e chiude in fretta e furia la comunicazione. Dopo un mese dall’acquisto rimango in panne e mi rivolgo all’assistenza per il recupero del mezzo. E’ mancato poco che l’operatore non mi mandasse a quel paese. Si vantano della loro serietà e professionalità ma è solo un abbaglio in questa estate torrida. La mia prima volta con la casa tedesca e sicuramente l’ultima. Appena possibile venderò il motociclo tedesco con motore cinese e tornerò con costruttori più seri. Meditate gente.

R1300GS für 32000 Euronen ist die letzte Maschine aus dem Hause BMW. Nur noch Rückrufe, die man für teures Geld und verschwendete Zeit zum Rückruf bringen muss. Variokoffer die man nur mit "schicken" Zurrbändern benutzen darf. Ein Topcase das nicht ausgeliefert wird. Eine Servicestation, die seit Tagen nicht ans Telefon geht. Auf Touren ständig die Meldung "Motorsteuergerät defekt" nur noch langsam zur Werkstatt fahren. Einfach lächerlilch, was man sich da für sehr (zu) viel Geld antut!

Bin mit einer BMW 1250 GS unterwegs.
Anzeige „Federbeinverstellung defekt“ mit dem gelben Warndreieck und Ausrufezeichen erscheint. Werkstatt muss umgehend angefahren werden. Weiterfahrt nur bedingt möglich. Ich fahre zu BMW Martin. Der Chef selber: Nein , dafür haben die keine Zeit. Termin in 2 Wochen.
Man wird hier im Notfall stehen gelassen.
Auskunft BMW Kundenbetreuung: ist zwar nicht gut, aber man hat hier keinen Einfluss auf die Händler. Mobilitätsgarantie zieht erst wenn man mehr als 300-400 km von zuhause entfernt ist.
Toll. Zur Wartung wirst du gezwungen in die teure BMW Werkstatt zu gehen, um Garantie zu bekommen. Dafür bekommst du am Ende aber nichts im Notfall. Wird besser sein ein anderes Motorrad zu kaufen.

Avoid there aftersales is appalling and do not support under developed bikes customer services are students with no product knowledge they are there to deflect time waste and offer no support what so ever
they allow and support dealers to deceive and lie to maximise profit a shambolic timewasting outfit
who pass you about instead of dealing with it
their to infuriate

Acquistato la nuova BMW gs 900 adventure il 15 di aprile completa di valigie per fare dei viaggi e spostarsi in comodità senza zaini assurdi sulle spalle.
Il problema è che la moto era appena uscita e la bmw non forniva i supporti (telaietti) per agganciare le valigie .
Il venditore della bmw nova moto di Firenze mi dice che i tempi di attesa possono essere un po’ lunghi ed io gli do fiducia ed inizio ad attendere gli accessori originali.(povero illuso)
A luglio ancora nessun accessorio era arrivato, a questo punto con il venditore decidiamo di restituire le valigie originali e proseguire l’avventura con un accessorio di un altro competitor, ordinato con la promessa che in massimo una settimana sarebbe arrivato in concessionaria.
Fine luglio ancora niente di concreto ed il venditore dopo aver sentito l’azienda del competitor mi dice che forse arriverà tutto dopo il 20 di agosto, e mi comunica che loro chiudono per ferie e ne riparleremo a fine agosto.
A questo punto cortesemente gli ho chiesto se era possibile avere una moto in sostituzione con le valigie per effettuare le mie ferie visto il disagio subito da bmw .
La risposta è stata che con € 1600 potevo tranquillamente noleggiare una moto e con un 40% di sconto sarei arrivato intorno € 900 ……..
Lascerei stare BMW che oltre ad essere moto care non soddisfano nemmeno i clienti che acquistano senza dare problemi.

Bon accueil la prise en charge des clients est excellente