BikeExchange Arvostelua 

The process worked pretty well. I think BE should provide more information on what to expect on the front end for folks buying through them via an external vendor for the first time. Other than that though, the bike arrived pretty quickly and was in perfect condition, packed well, and has been a blast to ride so far. No complaints here.

Found the bike I wanted for a great price. Bike shipped directly from the manufacturer to my house and made it there in just a few days.

Awesome !

I will start by saying that I am partially responsible for the issues I had, and will not be making the same mistake again.

I purchased a Kona Gravel bike from bike exchange and had it sent to where I was going to be in the near future. The bike arrived when they said it would.

Fast forward to when I got to where the bike was. There was one really deep scratch down the side of the down-tube, some paint imperfections, and a handful of scuffs around the frame. I saved a couple hundred dollars, so I could live with it at this point. When I began trying to assemble the bike, I could not get the disc brakes adjusted and the wheels were locked up. I had a savvy bike friend of mine look at it, with the same problem.

I decided to take it to a shop to have it put together. They immediately discovered that there was a manufacturing defect that required the front fork to be replaced. They said it should be covered under warranty. My new bike couldn't be ridden yet.

I contacted bike exchange and they said, sorry, outside the 14 day return window, deal with Kona for warranty repair (I summarize). So now my bike sits in the shop, all scratched up and with a damaged fork. I'm waiting for the shop to figure it out with Kona. By the time it's done, I'll be done with my trip and probably won't really be able to ride it.

The lesson I have learned is to buy my bike from a local shop. It may cost more, but it will be set up, in actual new condition, and most shops give free maintenance for at least a certain period of time, if not lifetime. I would sell this bike if I could, but I would probably loose half of what it cost me. Instead, I'll just ride it like it is, and be frustrated with the experience every time I look at it. ALWAYS...buy it local from now on, is my mantra. Even if it costs double. It will save the headache.

I was very happy that BikeExchange was able to cancel an order I had placed. They were able to get in touch with the seller and handled the return and full refund efficiently and promptly.

I eventually found the bike I was looking for in the right size (small) on BikeExchange. Placed the order, got charged on my credit card and waited for delivery. After several days I received an email from their support that the bike is not available in size S. And they tried to sell me on an inferior bike for pretty much the same price. After refusing, they refunded my credit card payment. Lost 4 weeks of spring biking and some nerves. All I received was an apology from the support guy and a refund after them having my money for a week or so.

At first they had not notified me of the bike that I had chosen was already sold. I got a hold of them and explained the situation. They promptly offer me an apology and corrected the situation by offering me plenty of other options. They asked me how they could fix the problem? Which I greatly appreciated. I was double charged which they quickly corrected.It was an overall great experience. And the bike was awesome.

Easy to use, fast, and secure.

After 3 weeks an email stating the bike was no longer in stock and a refund is being made. Nice.
Will be buying something locally to for go the hassle with a crapy bike broker.

Bike showed up in perfect condition and in the time as described. I was on the fence about BikeExchange but this made me a believer! The only thing I can nitpick about is the bike came with a different size tire but in my favor 700x40 instead of the 700x35 and the cranks were supposed to be SRAM Force and the bike came with SRAM Rival.