Big Sandy Superstore Arvostelua 

I purchased an expensive king sized mattress in March of 2024. It has caused severe bursitis and pain in my hips and shoulders. I stopped in today to discuss the mattress and to look into purchasing an inexpensive mattress. The sales lady told me it wasn't the mattress causing the pain, it was from my diet and sugar intake. She pointed at my Starbucks cup and told me I should not be drinking it and that my body was inflamed from the sugar! I might mention it was a Venti black decaf coffee. She argued and said there was still sugar in it. She then proceeded to tell me how she was addicted to pain pills, and her doctor told her To get off the pain pills and lose weight, Which she did- And how much better she feels.
It was the most inappropriate and Unprofessional conversation I have ever had at a retail store.
This lady has no business at all working there. I will never shop there again due to this experience.

Was looking for a recliner lift chair. My salesperson was Carrie. She was very professional and knowledgeable about the chair. All my questions were answered. She explained all operations of the chair. I was very pleased with Carrie and my experience today.

I had a refrigerator delivered and paid for the haul away and recycle service, but told the sales person I may not need the service, to which they replied a credit would be issued if not needed. Pretty cut and dry. I even bought the extended warranty, which was not inexpensive. Had the frig delivered and the deliverers simply took my old one out the front door and set on my driveway( I even tipped them). They seemed pleased not to have to fool with it anymore, and I mentioned that the haul away and recycle charge would be credited back to me. They did not indicate anything would change. Big Sandy is refusing to refund the haul away and recycle charge. The invoice clearly states the charge is for haul away and recycle. I was told by Big Sandy the delivery people indicated to me that I was advised that the charge would apply if they moved it. Obviously, I would not have them do this knowing that. I never gave it a second thought after dotting my i's and crossing my t's that it would be an issue.This is not a way to keep customers. I will make it known to others in my circle of the way I was treated. I do not recommend this store.
Update. I was reimbursed for the service not rendered as well as other fees I incurred. Once the complaint reached the proper person, it was handled satisfactory. It took additional action on my part to get resolved. I added one star.

Purchased a Purple mattress from Big Sandy in Cadillac MI. Warranty clearly states that if the mattress is defective in the first 10 years it will be replaced with another, or similar if the mattress is no longer made (see purple mattress website). 8 months after purchase the sides of the mattress started to separate from the center making it very uncomfortable to try to sleep on. It's been 3 special trips to my cabin (4 + hours each time) to meet service people and take pictures at their insistence, 3 trips to their store (an hour from my cabin) and countless hours on the phone and email over the past 2 years. YES, 2+ years! A year ago they offered a $1800 dollar instore credit, but will put nothing in writing and I am at my wits end.

5 minutes ago
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I really dislike leaving poor reviews because I know it’s likely a one off for most people/companies.

I am leaving 2 stars instead of one solely based on the experience in store. Our salesperson was kind and knowledgeable. We made our purchase 8/10/24, it was delivered 8/16/24 and today is 11/16/24 and we still do not have a resolution with our dishwasher.

After purchasing an entire kitchen suite and washer/dryer, we noticed about 2 weeks in our dishwasher was leaking large amounts on the front left side. We made a service call and got an appointment scheduled. We were told that a leaking dishwasher was not a priority and that our service day is on Fridays. A little annoyed by that, but fine we won’t complain and follow the process. The serviceman was great, noted that we’d likely need a replacement but he had to see if changing the interior seal would solve problem. Okay cool. On the next scheduled delivery day, they canceled because their repairman had an injury. Okay fine. Note that I may have the chronological order of those two appointments mixed up. During this time the dishwasher stopped working altogether, like wouldn’t turn on. So we called and added that to our ticket.

When we finally get the replacement parts, the repairman discovers upon already being at our house that the seal is damaged. He was able to pull the dishwasher out and notes that whoever installed it (Big Sandy’s), didn’t tighten a wire nut enough and it fried something. He was able to repair that and it did turn on again and was able to run. The next appointment they call and let us know the replacement, replacement seal is also damaged.

During all this time my husband put in countless calls to the store trying to get some resolution. We have followed the process and have been more than cooperative up to this point. No one would call back when they said they would (he spoke to appliance manager, operation manager, etc.). The countless hours that my husband took off work for repairs that didn’t happen, many phone calls and attempts for Big Sandy’s to work with us..we finally got to talk to the GM, Travis today. But that was only after the appliance manager said he’d have him call us back — because we were to receive a replacement today (11.16) but received a text message that our replacement was received damaged! To Big Sandy’s credit, they did call back. But it was a salesperson who said she was calling to schedule our appointment for replacement for Wednesday 11/20 and also would like to offer us $180 refund for our delivery. My husband said, that’s not acceptable at this point and asked to speak to the GM. Upon picking up our call, the GM started the call by stating, “yeah, I heard you didn’t want to be compensated.” This is so unfortunate. We did not asked to be compensated. We have been trying for at least 2 months to just get a working dishwasher. The best they can do for us is to schedule us for Tuesday next week - which means taking off work again because of their issue. I’m incredibly disappointed in the level of customer service we’ve received. I’m terrified of another appliance malfunctioning and having to start this process over again. Needless to say — if you have issues with appliances purchased from this store, you may be in a battle to get what you paid for. It is unfortunate because the in-store experience was pleasant and did make me want to return, but the service side of things has left a bad taste in my mouth.

Taylor was very helpful and a delight to talk with. We even talked and laughed. She was very helpful and I enjoyed her, Thank you Taylor.

I have a legitimate complaint but I was treated like I didn't know what I was talking about. I talked to the appliance manager, Kate who was supposed to check out what I was claiming and call me back she never did. So after a few days I called again and when she finally called me back she went back to stating what the original delivery guy measured instead of actually checking with the second crew and measuring my old refrigerator that was picked up. Tony Terry will never get to sell me the washer and dryer I was looking at as I will never walk in that store again.

Absolutely worst experience ever with this purchase from Big Sandy. This dryer is the worst of the worst. Had the dryer for all but 2 weeks and quits working. Had to wait 2 weeks for them to bring a replacement! So no dryer for 2 weeks waiting on a brand new dryer to replace the brand new dryer we just purchased. Fast forward a month and the the 2nd brand new dryer stops heating up. So guess when yep you guessed it another sevice call! Had to wait another two weeks for the repairman to come tell me the dryer isn’t heating properly well duh I told you that two weeks ago?! So they said they ordered the part but I haven’t heard from them in over a week. You think we would be a top priority after 2 lemons of dryers and now the a 3rd!! This is absolutely ridiculous! Going two weeks or more at a time with no dryer!! When you spend thousands of dollars and go through 3 brand new dryers within 3 months something is very fishy and doesn’t make sense! Our previous dryer we had for 17 years not a single problem! I would highly recommend you stay far far away from Buying from big sandy unless you want to spend thousands of dollars to just have repairman come every other week to tell you you need a new dryer! Going on 3 weeks without a dryer as we speak still waiting on part!! So recap 3 months and 3 brand new dryers and still don’t have a working dryer! Drying clothes on a clothes line in 2024 is absurd and big sandy you should be ashamed of yourselves for selling such cheap garbage of a product! Zero stars !

I had a very disappointing experience with Big Sandy Superstore. I canceled my order but didn't receive my refund even after more than 20 days. Every time I called them, they said they initiated the refund and that it would take 3 to 5 working days to clear. However, I never saw the result. They kept repeating the same thing over and over. This has been a very frustrating experience, especially with the store located near Norwood, OH. I expected better customer service and timely resolutions. Unfortunately, this experience has left me quite dissatisfied.

DO NOT BUY FROM BIG SANDY’S.

I am writing to express my profound dissatisfaction with a recent purchase from Big Sandy’s.

My family purchased a massage chair ($4,100) and two three-seater couches (almost $6,000). Upon delivery (after following up for 3 months), the furniture arrived damaged. The delivery crew took pictures as proof. The massage chair had two huge dents, and one of the couches had a hole in the leather.

Dealing with corporate has been extremely difficult. The store manager, David, and our second sales rep, Zach, in Columbus were amazing and tried to help us by offering a $100 discount or a replacement chair. However, our first sales rep, Laurie, was extremely rude and questioned if we had even paid for the items, which felt discriminatory since we are an African American family. We immediately requested to stop working with her and opted for a replacement.

When the new massage chair arrived, it was even more damaged than the first. We rejected it and reached out to corporate again, requesting a refund for the chair. My parents and husband spoke with Donna, who seemed not to understand our issue and rudely said, "You need to be quiet and let me speak." When my dad called again, she said she would talk to the Big Sandy’s store in Columbus and call us back, but we never heard from her. Despite calling back three times, we still haven't received a call back.

We now have three pieces of damaged furniture and cannot get our refund. We have only had the furniture for three days, and this situation is intolerable. I urge potential customers to think twice before purchasing from Big Sandy’s.

I have purchased many appliances through the Dayton location over the past 4 years. I purchased warranty on my washer and dryer. I called and sent text on Wednesday. It is now Saturday and no word back. Leaving me no alternative other than store manager. The Customet service Department should be open at least 1/2 day on Saturday. I will be in there later today to speak face to face with Mgr. I now want a new one it includes replacement.

We bought a living room suite a few years ago and bought the warranty. The warranty cover a one time incident for pet damage. The couch was damaged so we called and tried to get it repaired. We submitted pictures of the damage and was informed the damage was to old foe the warranty to cover repair. At no point was when the damage occurred discussed. So basically definitely don't buy the warranty because they will lie about why they can't honor it. So it makes you wonder what else they will be dishonest about

went to big sandy superstore in portsmouth ohio to buy a washer and dryer set. Was paying cash for the set. Had to wait 30 minutes for a help. When the sales person came to me, he wanted me to purches a $349.00 for 5 year warrenty. Which would be fine but when declined the offer of the warrenty which I would not be on this earth to use, he said he would charge me a $100.00 delevery fee if I did not pay for the warrenty. I left and went to Lowe's and got what I needed with free delivery. Thank you for your help Big Sandy.

Travis made our experience go by very quick and he was super helpful

Shane our salesman in the kenwood location was pretty good, friendly and fun. Our 1st purchase of a sofa, we thought would work for our family, but did not. Within the 3 day window of return policy, I called to let him know, and we wanted to do an exchange and go with our 2nd choice. He was good about it, said he had to check the policy, no big deal because I had done that already. We went back to the store to take care of the exchange/cost difference. We had to wait on our 2nd choice, wasn't in stock. No big deal. What my complaint is, our 1st delivery men were absolutely wonderful. Respected our home, us as a customer. The 2nd delivery guys is another story. Horrible experience. They never covered their shoes ( I have white carpet) they drug mud all over it and left stains. Not happy about that. I will have to have my carpet cleaned. I'm not writing this review to get a free carpet cleaning, I'll take care of that myself, don't want to deal with the hassle, BUT please advise your delivery people to wear shoe covers in homes. Plus the 2nd delivery guys just threw our furniture around, literally. We kept the sofa covered tightly in our garage and took pictures and videos to show it was as new as it was when it was delivered, we only sat on it 3 days. We did this just because of how sloppy the 2nd delivery guys were. So Mgr. Of kenwood, if there is anything wrong with the return.. better talk to your delivery men.

We purchased a couch a love seat A cocktail table and 2 end tables in January 2022 we bought the 5 year warranty to cover everything. They're trying to tell us the 5 year Warranty does not cover the tables, And it says right on our paperwork wood products. We also had to Wade until August 2022 to get our tables. They were 10 months late. A piece of the wood on the coffee table chipped off. And they're saying they're not going to cover it. We paid $400 for a warranty that we can't even use because they're trying to tell us. Our warranty is no good on the wood products. My recommendation to everyone is to never purchase furniture from this store. They are not true to their word they lie!

On 2/09/2022 I ordered a washer and dryer. When it was delivered on 2/15/2022 there was no dryer vent. The Deliveryman told me that they would put that on the order on would deliver it within on week. I called them today 02/15/2024 and inquired about the dryer vent. They told me that there was no notation on the order form about a dryer vent. They also told me that I would have to purchase the dryer vent separately after paying close to $2,000.00 for the washer and dryer. I asked the sales associate why wasn't I told that when I ordered the machines. She could not answer that. When I asked who I can talk to about making a complaint, she told me that she would handle that and give it to the manager. I told her to forget that, because I don't trust her to be honest. I also told them that I would never order anything from Super Sandy again.

My 65 LG TV had some panel bleed issues a service tech came out and looked at the tv after a few weeks they decided to just replace the old tv with a new one, one month later I get a bill for 536 dollars I call and an associate Starr Mullins says I was supposed to return the broken tv I put in the trash, I have never heard of having to return a broken tv, I informed her that the new receipt doesn’t say anything about the return of a broken tv to them nor was I told that in person she then says either they get the broken tv back or I need to pay the 536 for the replacement tv that I paid an extended warranty on, I informed her that I will and I have reported her to the BBB for poor business practices.

Attempted delivery for leather couch arrived with hole torn in back so I refused the damaged couch purchase made 11/10/2023 still no couch, Thanksgiving no couch Christmas no couch now they are saying February??? But already making payments due to I have the loveseat so the distribution is very slow but the furniture should not be unwrapped packed like sardines in the truck that caused the damage during deliveries

We've patiently waited 7 months for a repair on a $3500 couch we bought in Feb 2023. Today I was quoted 2-6 weeks longer for delivery. The delivery and repair has been extended 3 times now. This is now extending into 8 months for a delivery of parts and repair. This is the worst company I've dealt with as a consumer. This couch was 3 months old when it stopped working. This company has a way of not honoring or dragging out warranties so they spend little if no money after purchase on warranties. The less issues they address over 5 yrs the more money they make on that one piece of furniture. This is the most unethical company I've every dealt with in my 45 years. I told the customer service guy how upset I was but explained I know it wasn't his fault. His response was that there's nothing I can do about it and I'm just going to have to wait. UNDER ANY AND ALL CIRCUMSTANCES STAY AWAY FROM THIS UNETHICAL INTEGRITY BANKRUPT COMPANY. I promise you'll thank me later as well as the 1000's of unhappy customers. Check out the Better Business Bureau and make a complaint there as well.