Its with a heavy heart that l write this review , as the staff are always friendly and professional . Sadly ,the condition and cleanliness of the Club is disappointing and falls well below the... Näytä lisää
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Sijainti
Vaihda sijaintiaCarlyon Road, PL25 4DB St Austell, GB
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Great place. Excellent monthly price (price for gym,swim and sessions cheaper than most monthly gym sessions elsewhere), staff super friendly and helpful. All ages, sizes and types of people in gym so... Näytä lisää
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I signed up today at my local centre St Austell and I could not have been made to feel more at ease and welcomed by the lovely receptionist there. Not only did she answer all my questions and conce... Näytä lisää
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Fabulous centre - great selection of classes led by friendly and encouraging instructors. Lots of fun and a real sense of inclusivity - there is a lot of kindness shown to members by both the centre s... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Yhteystiedot
Carlyon Road, PL25 4DB, St Austell, Yhdistynyt kuningaskunta
4,1
Hyvä
65 arvostelua
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Its with a heavy heart that l write this review as the staff are friendly , kind and professional
Its with a heavy heart that l write this review , as the staff are always friendly and professional .
Sadly ,the condition and cleanliness of the Club is disappointing and falls well below the standard l would expect .
The Gym floor on my visit didn't look as if it had been hoovered or brushed , gym equipment is nearly always dirty .
The changing room at wet area of swimming pool is so dirty , this could be because of heavy usage but it needs to be monitored .
Children need to be supervised as one young boy aged around 13/14 yrs old pushed my changing room door open deliberately as l was getting undressed . to go to pool . l spoke to him but he was cheeky to me .
The poolside shower and tiles at the entrance to the pool are in need of repair ?
In the Yoga class the fire alarm was set off twice but no announcements was made to explain what was expected of the instructor or the members ? We didn't know whether to stay or leave ?
l do love using this gym and l hope these issues can be addressed please ?
9. helmikuuta 2026
Vastaus yritykseltä Better - St Austell Leisure Centre
Hello
Thank you very much for your detailed comments and feedback.
We are truly sorry to hear that your recent experience at The St. Austell Leisure Centre fell short of the high standards we strive to maintain. The cleanliness of the gym floor and equipment, as well as the condition of the flooring, do not reflect our usual level of care.
Please be assured that your concerns regarding the supervision of children and the need for repairs to the poolside shower tiles have been passed on to the centre manager for immediate attention.
Thank you for sharing this with us as it will help us to improve.
Gates don’t work
Gates don’t work, or atleast I don’t think they do. Since signing up to the gym I have not once scanned anything or booked it anything. Just walk straight though. Dated equipment, small too.
Unsure if I will renew
10. helmikuuta 2026
Vastaus yritykseltä Better - St Austell Leisure Centre
Hello Christopher,
Thank you for your comments and feedback.
We have taken on board your comments, and will pass them over to the centre manager to review.
Kind regards.
Great place
Great place. Excellent monthly price (price for gym,swim and sessions cheaper than most monthly gym sessions elsewhere), staff super friendly and helpful. All ages, sizes and types of people in gym so not intimidated! Love it.
4. helmikuuta 2026
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Gregory,
Thank you so much for the lovely review!
We’re really happy to hear you’re enjoying the value and the friendly team
We really appreciate the support see you again soon!
Kind regards
Azaria - Customer Service Advisor
Friendly and knowledgeable
Friendly and knowledgeable, helped me feel a bit more comfortable.
4. helmikuuta 2026
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi,
Thank you for your lovely review!
We're thrilled to hear that the staff at our St Austell Leisure Centre have been so friendly and knowledgeable.
It's great to hear that they've helped and encouraged you to feel more comfortable during your visits.
We can't wait to see you again!
Warm Regards,
Kaisha
Often unable to log into app
Often unable to log into app. Bookings not showing in app. My first swimming lesson was cancelled but no one contacted me so I attended. Card payment taken and direct debit.
17. marraskuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Michelle
Thank you for your review.
We're sorry to hear that you are having trouble logging in to your account.
This issue was caused by another account linked to your email address, which we have now corrected.
Please reset your password to log into your Better account, where you can view your bookings.
Kind Regards
Amir
St Austell Leisure Centre At Austell leisure centre is the nicest…
At Austell leisure centre is the nicest of all of the group I have been too. The staff are really friendly the centre is so clean, especially the gym and dry changing room . Swimming pool is also nice , although lane swimming can be very busy and fast swimmers tend or go in the slow lane also, and that is stressful for slower swimmers as we can feel that we are in the way , so it’s better to pick a quieter time to swim , not between 4pm and 6pm for sure , as less pool area for swimming. Other wise all is really nice .
14. lokakuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Hello Sabina,
Thank you very much for your comments and feedback.
Warm Regards.
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that you are enjoying St Austell Leisure Centre!
Warm Regards
Hazal
VERY FRIENDLY, WELCOMING AND KNOWLEDGEABLE STAFF
I signed up today at my local centre St Austell and I could not have been made to feel more at ease and welcomed by the lovely receptionist there.
Not only did she answer all my questions and concerns, she went above and beyond to take away any anxiety that I had about joining somewhere new, plus she talked me through the most suitable sessions, days and times for my current needs.
I have now come away feeling very positive and excited, looking forward to starting my new journey.
29. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Miller,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying St Austell Leisure Centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
Poor lack of empathy and understanding.
Unfortunately, we didn’t have the best experience here.
I’m not one to usually complain but when it involves my little girl being upset and the teacher being obnoxious and lacking in empathy to myself and my daughter then they definitely shouldn’t be working with young children.
It’s a shame as before she had the best time till it all changed…
Some of the staff are fab and cannot fault them however this experience has really knocked back her confidence and I think I will be cancelling the membership because not only did she not know anyone and was left to fend for herself, she just got told ‘ she just won’t do anything and not willing to do anything’ the teacher had no patience at all, I was watching through the glass window and she wasn’t even being comforted!! Which is baffling when she’s one of the youngest in her class, not only has she been at school all day so naturally will be tired and not full of energy, the teacher was honestly the worst. Her arrogance and attitude needs to be improved massively, if anyone is wishing to book in swimming lessons then I would avoid, the classes are overly booked and a mix of ages, whereas before it was designed for her age.
Thank goodness for other teachers that work there and care about others, I spoke to another lady who was lovely and spoke about my concerns.
Fair to say that this other teacher in the pool lacked empathy, patience and compassion for her job.
When I mentioned about that I had booked the lesson because of a teacher my daughter knows that was meant to be doing the class all this teacher could do was shrug as if not my problem.
Really unimpressed with the service this was given.
17. syyskuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Hello Tasha,
Thank you for your feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regrads
Why change something thats been working for years?
We have been using thsi centre for over 18 months without an issue. Last week the management decided to lane the whole pool (always had a slow, medium and fast lane for the serious swimmers). This has meant that people who do breath stroke have a job passing each other, even touching each other on occasions. This is going to cause serious problems and with several of us complaining last week of the set up, we were told they will revert to the old layout. This morning they have gone back to this ridiculous layout, forcing people to swim within inches of each other. WHY?
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Andrew,
Thank you for your Feedback.
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Kind regards
Aaiasa
Gym. First time!
Easy to use the app and easy to click in. Used the gym. It was busy but clean and tidy x
19. elokuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Julie
Thank you for your review.
It is great to see you are finding it easy to use the Better App and you are having a good experience during a busy time at the St Austell Leisure Centre.
We hope you continue to enjoy using the Better facilities!
Kind Regards
Amir
Staff are so friendly and always happy…
Staff are so friendly and always happy to help.
4. elokuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi David
Thank you for your review.
It is great to see the staff at the St Austell Leisure Centre are creating a happy and friendly atmosphere!
We will pass your feedback on to the staff to view.
Thank you for choosing Better.
Kind Regards
Amir
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi,
Thanks for your review.
We are happy to hear that the staff at St Austell Leisure Centre have been so helpful and polite and that the soft play is clean!
Warm Regards
Hazal
Joined the leisure centre last month
Joined the leisure centre last month, going the the gym 3 times a week, great equipment and choice to use, the wife has been using the swimming pool, fantastic staff available for advice, lots of leisure and sports activities to do plus fitness classes, nice changing rooms with showers and a cafe available for refreshments if you want to watch.
14. heinäkuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Good Evening Papa121,
Thank you so much for your wonderful review!
We’re thrilled to hear that you and your wife are enjoying the gym and swimming pool at the St Austell Leisure Centre, and that our staff have been helpful. It’s great to know you’re making the most of our fitness classes and leisure activities, too. We hope you continue to have a fantastic experience, and don’t hesitate to reach out if you need anything.
Looking forward to seeing you both again soon!
Warm regards,
Charmaine
Staff helpful when unable to register…
Staff helpful when unable to register on line. Easy to book at required times.
I do find around the pool rather slippery to walk on so use flip flops.
10. heinäkuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Sue
Thank you for your review.
We are very pleased to hear our staff were able to help when you had trouble registering online, and that you found the booking process straightforward.
Using Flip-flops around the pool is a great idea as it can be slippery.
We hope you continue to enjoy your experience with Better.
Kind Regards
Amir
Staff were brilliant with help from…
Staff were brilliant with help from setting up to a car park pass.
2. heinäkuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Ammeg
Thank you for your review.
It’s wonderful to see that the staff at St Austell Leisure Centre were available to assist you with your parking permit, and we hope you enjoy using the facilities.
If you have any further questions, please feel free to reach out.
Kind Regards
Amir
Returning memberHave always paid for parking per visit…
Have always paid for parking per visit and only now found out a permit is available. Toilets are cleaner now and reception are helpful.
6. toukokuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Matt,
Thank you for your feedback!
We're glad to hear that you've noticed the improvements in the cleanliness of our toilets and that our reception staff has been helpful. We apologise for any inconvenience caused by the parking permit information not being clear earlier, but we’ll make sure to highlight it better moving forward.
We truly appreciate your support and look forward to welcoming you again soon!
Warm regards,
Charmaine
Very helpful staff
Very helpful staff, just had to wait a while to talk to them as only one member on shift.
3. toukokuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Abby,
Thank you for taking the time to share your feedback with us!
We’re delighted to hear that you found our staff to be helpful and attentive during your visit to the St Austell Leisure Centre. We sincerely apologise for the wait you experienced and want you to know that we truly value your comments. We will certainly take them into consideration as we work to optimise our staffing during our busiest hours, ensuring that your experience is even more seamless in the future. Your patience and understanding mean a lot to us, and we eagerly look forward to welcoming you back soon to provide you with an even better experience!
Kind regards,
Charmaine
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Heather,
Thank you for sharing your feedback with us. We’d love the opportunity to help you with booking sessions via the app.
Our dedicated Customer Service Team is here to support you—please feel free to email them directly at customerservice@gll.org. They’ll be happy to assist in resolving any issues you may be experiencing.
Kind regards,
Sarah H
Can't beat it
Fantastic value for money.
As a 70 year old I need to maintain my fitness. The options available to me locally are hotel based centres or Better.
The staff at my local Better in St Austell are friendly, approachable and knowledgeable.
The facilities are very good. Excellent pool with easy to book swimming sessions. The gym has a great variety of equipment in full working order.
I am very happy to be a member at Better as it gives me everything I need from a leisure centre at half the price of the competition.
Highly recommended
9. huhtikuuta 2025
Vastaus yritykseltä Better - St Austell Leisure Centre
Hi Kevin,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re enjoying your experience at our St Austell Leisure Centre. It’s fantastic that the friendly and knowledgeable staff, as well as the quality of our facilities, have been able to support your fitness goals. We truly appreciate your recommendation and are so glad that you’re finding great value in your membership. We look forward to continuing to provide you with everything you need to stay active and healthy.
Thanks again for taking the time to share your feedback!
Warm regards,
Charmaine
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