I’m loving being a new member of this much improved leisure centre. The pool area is lovely as are all the staff. My personal favourite is the aqua class. My only issue is when booking a swim for fitn... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaCrescent Road Crumpsall Manchester, M8 5UF Manchester, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I used to take my 3 sons to swimming lessons the are really good swimmers now am glad I took them for the lessons. Now I take my daughter almost 2 years am happy the renovated everything it's so clean... Näytä lisää
Yritys on vastannut
In gym area people sitting on exercise machines busy scrolling on mobiles and don't let other people use it. There should be restrictions to use mobile while exercising. Some people have very limite... Näytä lisää
Yritys on vastannut
I was facing problem to about my wrong payment. Then Mail to better. They call me very next morning and resolve my problem on single phone call. They boy was much cooperative on call operator because... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Yhteystiedot
Crescent Road Crumpsall Manchester, M8 5UF, Manchester, Yhdistynyt kuningaskunta
4,1
Hyvä
78 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Affordable and lots to do
1. huhtikuuta 2025
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Hi Emma,
Thank you for your kind review!
We’re so glad to hear you found our offerings at the Abraham Moss Leisure Centre both affordable and packed with things to do. We hope to welcome you back soon for even more fun and exciting experiences!
Kind regards,
Charmaine
Poor customer service
Poor customer service. One of your staff at the centre is so rude to customers
12. maaliskuuta 2025
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Hi Favour,
Thank you for sharing your feedback.
We are truly sorry to hear about your experience at the Abraham Moss Leisure Centre. This is not the standard of service we aim to provide, and we take your comments seriously. We’ll address this matter with our team to ensure that all of our staff members treat customers with the respect and professionalism they deserve. We appreciate you bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.
Kind regards,
Charmaine
Very good service and excellent helpful.
Very good service and excellent helpful.
8. maaliskuuta 2025
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Hi Miss Kuzmycz,
Thanks for your review.
We are pleased to hear that you received such great service at Abraham Moss!
Thank you for awarding us 5 stars!
Warm Regards
Hazal
I have booked a class today at Abraham…
I have booked a class today at Abraham Moss. It was my first time going to this particular sport centre, it was almost impossible to find a parking space, which resulted in arriving 5 minutes late. I had asked for some help from reception to open the gate, the person at reception told me that I cannot go inside because the course that I paid for had already started their warm up, now I was less than 10 minutes late. So I asked the reception if they would refund me, she said no because I was late and then started talking with one of her colleagues. And ignored me. They could have told me about other courses that were happening that day but I guess their conversation was more important than providing good customer service. I am so glad that I didn't have a membership there.
11. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Dear Nadia,
Thank you for providing your feedback. I would like to express my sincerest apologies for your experience at Abraham Moss.
We recognise the frustration that can occur when parking is difficult to locate and when access to the class is hindered. It is also concerning to learn that the customer service you received did not meet our established standards. Our objective is to support our customers and address their needs effectively, and it is evident that we did not achieve this in your case. Please note that entry to an activity may be denied if an individual arrives late and the warm-up process has already commenced. This policy is implemented to mitigate the risk of injury during the exercises involved in the activity, and punctual attendance is, therefore, essential.
Your concerns regarding parking availability and your interaction at the reception have been duly noted. We are committed to enhancing communication and overall customer experience. Your feedback is valuable to us, and we deeply regret any inconvenience you have encountered. We hope that you will consider providing us with another opportunity to offer you a more satisfactory experience in the future.
Sincerely,
Charmaine
Excellent engagement with the swimming…
Excellent engagement with the swimming teachers. Front of house was brilliant too.
3. maaliskuuta 2025
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Hi Victoria
Thank you for your review,
It is wonderful to see the swimming lessons are being enjoyed and both the swim teacher and centre staff are providing a brilliant service.
We hope that you will achieve the confidence and skills you desire through the lessons.
Kind Regards
Amir
Swimming pool is severely overcrowded
Swimming pool is severely overcrowded. Caused me quit swimming even though it helped me before with my physical condition. And now my husband close to quitting because 5-6 people in small lane is NOT normal and impossible to swim
4. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Hi Polina,
Thanks for your review.
We are sorry to hear that you have found Abraham Moss to be too busy and that this has led you to cancelling your membership.
We endeavour to have a programme which provides enough slots so all our customers can make use of our facilities and these are all in accordance with health and safety regulations.
Warm Regards
Hazal
Abraham moss leisure centre.
Staff are very friendly and helpfull at Abraham moss leisure centre.
Very clean not far off spotless!
Equipment in the gym is everything you need. Swimming pools great and sauna and steam is also very good.
I would highly recommend for anyone who doesn't just want a gym but everything else sports wise training Swimming and relaxing.
26. tammikuuta 2025
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Hi Kade,
Thanks for your review.
We are pleased to hear that you would recommend Abraham Moss and how impressed you are with the centre.
Warm Regards
Hazal
Get your staff on the gym and checking changing rooms often - lots of little kids and smoking in the facilities
The place is not too big but the facilities are clean. The problem is they let too many people registered not giving enough room for everyone. also, so many classes just for women only, this shouldn't be a priority, priority classes should be mixed and only very little ones for women only, this is the wrong message in a D&I point of view as I should be able to book any classes regardless of my gender and not priority to women only classes rather than being mixed and inclusive classes a priority
Also, there is so many little kids hanging around on the gym, like between 8/12 I'd say, they are going around on their phones and occupying the machines. Then some other "chavs" smoking in the bathroom and changing rooms and no one supervising anything
The guys working there are just sitting on reception and not looking after the facilities and who is using them
The place could be great but how unsupervised the place is, it is why the issues are happening
I'm hundred per cent sure those little kids don't pay for the gym and they go with the fanny packs around bothering people that actually are using the gym. It feels a bit unsafe due to the people around and how no one do anything about it
They gang in the changing rooms as well which it feels very insecure when you are just trying to get changed and leaving your things there , as so many lockers are missing the hole for the pat lock that I imagine they broken in to steal things from there
28. tammikuuta 2025
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Good Afternoon,
Thank you for your review.
I will ensure to pass on your comments to the management team at the Abraham Moss Leisure Centre.
Hope this helps.
Recently joined the gym and library at…
Recently joined the gym and library at Abraham Moss Leisure Centre. Today I visited the library. Dawn at the front desk was very friendly, helpful and knowledgeable. All in all my experience with Abraham Moss has been very positive. Thanks.
18. joulukuuta 2024
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Hi Jason,
Thank you for your review.
We are delighted to hear that you have had such a great experience at Abraham Moss and that the staff have been so friendly and helpful.
Warm Regards
Hazal
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Hi Amanda,
Thanks for your email.
We are so pleased to hear that you are enjoying the facilities at Abraham Moss and that the staff have been so helpful!
Warm Regards
Hazal
Great experience
I had a lovely first experience at the leisure centre. The staff were friendly, and my swimming teacher was patient and encouraging.
5. marraskuuta 2024
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Good Evening Rachidatu,
Thank you for taking the time to share your thoughts with us. We truly appreciate your review.
We are thrilled to hear that you are enjoying your swimming lessons at the Abraham Moss Leisure Centre. It's wonderful to know that our facilities and instructors are meeting your expectations and contributing positively to your learning experience.
Your input is invaluable as we strive to continually enhance our programs.
Wishing you continued success in your swimming journey!
Best regards,
Charmaine
Wanting more
Brilliant! Would be 5 stars if it was a longer lesson, 30 minutes are over in no time.
12. heinäkuuta 2024
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Good Morning YRA,
We hope this message finds you well. We want to express our gratitude for taking the time to provide feedback on your experience with us.
We are overjoyed to learn that your child had a positive and enjoyable experience during their swimming lessons at the Abraham Moss Leisure Centre. Our dedicated instructors undergo rigorous training to ensure that they deliver lessons of the utmost quality, so it brings us great joy to hear that you found our service exceptional. We hope your child continues to thrive throughout their lessons.
Warm regards,
Charmaine
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Good Evening Elaine,
I hope this message finds you well. I wanted to take a moment to express our sincere gratitude for your thoughtful review. Your positive feedback about the Fitness Classes at the Abraham Moss Leisure Centre truly brightened our day. Knowing that you are enjoying the classes brings us tremendous joy and motivates us to keep delivering exceptional experiences. Thank you for being a valued member of our community. We look forward to continuing to provide you with top-notch fitness classes and a supportive environment.
Warm regards,
Charmaine
Wonderful
It's so spacious and plates 1,25kg 2,5kg 5kg 10kg 20kg thank you so much.
30. kesäkuuta 2024
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Hi Milosz
It is great to see you are enjoying your time at our Abraham Moss Leisure Centre.
We hope there is enough weight plates to last you on your time with Better!
Thank you for leaving a review.
Kind Regards
Amir
First time taking my kids swimming they…
First time taking my kids swimming they where so excited but the staff are so rude think they need to learn to be more polite and kind instead of being stuck up pool was freezing and it was empty just 2 people asked for arm
Bands if we can borrow for my daughter as first time swimming no they wouldn’t lend them or anything else as it’s for class but while we where there no class was on we left unhappy even kids noticed and said they so rude and that says a lot
13. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Good Afternoon Ansa,
Thank you for your review.
I am very sorry to hear that the staff at the Abraham Moss Leisure Centre were less than friendly when you attended with your children for a swim session. I will ensure to pass this feedback to the attention of the centre manager so they can look into the concerns you have raised.
Please be aware that we do not loan armbands or noodles to customers for general swimming sessions as these are used only for swimming lessons. For future swim sessions, please be aware that you are able to bring your own floating aids for your children.
Hope this helps.
Warm regards,
Charmaine
I’m a pensioner and I have a blue…
I’m a pensioner and I have a blue badge.
The arthritis in my knees have been playing up badly and I was advised that swimming would help alleviate the pain. So I joined my local gym in order to take swimming lessons through the app with the help of their staff member.
My daughter called up Better life to discuss which membership better suits me. It was agreed that I went for the 16+ off peak membership which would allow me pay less for my swimming classes which we was 60+(We were told).
We booked, but on arrival, I was told it was not a swimming class at all, but just a swimming for over sixties, which begs the question as to why I had to pay extra for swimming, as the 60+ swimming was during off peak anyway?
I spoke to staff, and they came up with all sorts of reasons why my money could not be refunded but would need to pay over £60 per month for gym membership and swimming lessons in order to be where I wanted to be. As I could not afford this, I cancelled my membership and lost my sign up fee, my 16+ off peak fee, and swimming lesson fee, totalling approximately £45.00.
I walked away. Not because I could afford to lose this this money but because I could not deal with the stress of the back and forth. To be clear this is in relation to the Abraham Moss better life centre.
10. huhtikuuta 2024
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Good Morning Mrs Owolabi,
Thank you for your review.
I am very sorry to hear that you were put on the incorrect membership for your needs. Please refer to your emails so I can try to assist you further with the above issue.
Kind regards,
Charmaine
Swimming pools are freezing we’ve been…
Swimming pools are freezing we’ve been several times with my 2 children 3&1 and they’ve cryed to get out as it’s that cold
Having small children in a pool which is 15degrees isn’t safe for a child that age to be in. Is there a certain times when the pools are warmer?
1. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Good Morning
Thank you for raising your concerns with us and we are sorry to hear about your recent experience.
The Centre has confirmed the pool temperatures - Pool 1 28.5 degrees, Pool 2 29.5 degrees. Please see the link below for more information on the Swimming pools at the Abraham Moss Leisure Centre.
Facilities at Abraham Moss Library & Leisure Centre | Manchester | Better (https://www.better.org.uk/leisure-centre/manchester/abraham-moss/facilities)
Kind Regards
Amir
Hi 10/10 to all the staff at the…
Hi 10/10 to all the staff at the leisure centre they all have amazing customer service skills including being extremely polite and helpful and I’m going to name a few, Anna, Calum, Simon, James, Nicole, Jamie, Lucius, danchi Ben and many more. Equally they keep the leisure centre very clean in comparison to how it was before the new build. I am very satisfied and I would recommend it to everyone. Keep up with the good work 😉
5. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Dear Miss Zeria,
I hope this message finds you well. I would like to express my sincere gratitude for taking the time to provide us with your valuable feedback. Your review has been received with great appreciation and we are delighted to hear that your experience with our staff at the Abraham Moss Leisure Centre has been outstanding.
We understand the importance of delivering exceptional customer service and we are pleased to know that our staff have exceeded your expectations. It makes us immensely proud to receive such positive feedback from our customers, as we strive to provide the very best service every day.
I would like to assure you that your feedback will be shared with the staff at Abraham Moss Leisure Centre, who will be thrilled to hear that their hard work and dedication has been recognised. They are a vital part of our team, and we are grateful for their commitment to providing excellent customer service.
Once again, thank you for your kind words and for choosing our leisure centre. We look forward to welcoming you back soon and providing you with an even better experience.
Best regards,
Charmaine
Amazing leisure center
Abraham moss leisure centre is amazing it was mine and my daughter's first time going during the half term. I signed my daughter up to the non swimmers short courses which she completed. She has learnt so much and she has enjoyed every minute of it. I have now signed her up for the swim school and she was a little nervous however the staff teacher nicole made her feel very comfortable and safe and she is enjoying and learning a lot from her and she is getting more and more confident in her swimming. The staff are so helpful and friendly they are doing a brilliant job! The centre is very clean and has good size lockers and changing cubicles I will be continuing to come to the center. I will recommend this center to all my friends and family
24. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Good morning Bahaar,
Thank you for your recent email. We are thrilled to hear that your daughter is enjoying her swimming lessons at the Abraham Moss Leisure Centre and that Nicole is making her feel comfortable and at ease during her lessons. We hope your daughter continues to build her water confidence and passes her stages to receive her certificates.
Additionally, we are proud to hear that the facilities are always well-maintained when you attend, and the staff are friendly and welcoming. We hope you can continue to enjoy utilising the Abraham Moss Leisure Centre in the future.
Kind regards,
Charmaine
The swim for woman and child is for…
The swim for woman and child is for girls of all ages (good) and boys under 8 only and I find it quite inconvenient because I am a mum of 4 and it is difficult to deal with different ages among siblings. It would be great for mums to have access with boys under 10. At 10 years old, boys are still young and can have access to woman session in my opinion without problem. I hope this will be changed. Moreover the female lifeguard for the 13-14:00 session (woman and child in pool 2) was awful, very unfriendly and rude.
21. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Better - Abraham Moss Leisure Centre
Hello Nadege,
I hope you're doing well. I wanted to reach out and thank you for taking the time to leave us a review. Your feedback is important to us and we always strive to improve our services.
I'm sorry to hear that the age limit for boys attending the Swim for Women & Girls session doesn't suit your needs. We understand that this might be inconvenient for you and other mothers with older sons, but we believe that the age limit we have set is suitable for this Women Only session. However, we appreciate your feedback and will take it into consideration for future changes.
Moreover, I'm sorry to hear that you had a negative experience with one of our staff members. We take great pride in providing excellent customer service, and it's disappointing to hear that we fell short of your expectations. I will make sure to pass on your feedback to the center manager, who will look into this matter.
Please let us know if you have any further concerns. We are always here to help.
Best regards,
Charmaine
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.