Bensayers Arvostelua 

Bought a set of golf clubs and bag but not delivered. Sent three emails and none of them replied to. Wouldn’t touch this company again with a barge pole

I bought a Ben Sayers Electric Golf Trolley in May 2023, so not quite 2 years old yet. Unfortunately, at the end of last season and at the start of this one, the battery is only lasting around 12 or 13 holes. The original product was sold as a 36 hole range product. I asked Ben Sayers for a replacement and they simply said "it's out of warranty and that you can buy a new one from Ben Sayers". The cost of a replacement battery is £99. Apart from poor customer service and lack of brand management, I suggest that anyone thinking of buying one of these, DO NOT BUY ONE!!

Bought the Lithium golf trolley and trolley bag last year about this time.
Note.
1st day. Tightened all nuts and bolts as one fell out. Found none had been tightened to any torque value.
The pull material on the on the bag either fell off or disintegrated within one week.
The top and bottom bag holders pulling material broke within one week.
Note this is minor faults caused by using cheap material and poor quality control.
More serious.
Within the first month the "shear pin" on the axle left side fell out. I replaced the pin.
Even more serious
Within the first two months the speed control device started shorting out when set at 0 or when switched off. I removed the speed control and removed the back plate screws and dismantled. I found that the nut holding the speed control knob was slack causing it to short. I tightened the nut and replaced the control knob. I also cut the cable tie shorter as it was interfering with pcb.
Within the first month. Battery Connection spinning when locating and tightening battery cable. I glued this in position so it would not move.
Now all working.

This is now my second Ben Sayers Trolley and it is now fit for purpose.
However the faults I fixed on my current trolley were the same faults I had with my previous trolley.

Quality Control is obviously lacking or non existent in the manufacture of your golf trolleys. This saddens me because it is a sturdy easy to use trolley. Bigger shear pins properly located would be better.

Needed to replace the putter in my son’s junior set after he lost it.
Contacted the firm (contact was Murray) who said that they don’t usually sell the clubs from junior sets separately as replacements but would see what they could do for me.
Murray came back and said that they had some spare putters and could get one sent out to me.
Meant a huge deal to my son who was gutted about losing his putter.
Murray could quite easily just said they couldn’t help but he went the extra mile. His communication was prompt and he sorted it all out inside 2 days for us. When it comes to replacing the clubs when my son grows out of them this experience will certainly put Ben Sayers at the top of my list to look at because of a good customer service experience. Thanks Murray 👊🏻

One side of my trolley had a clutch failure, although only just over a year old. I did not have the receipt, but Luke sent me a replacement the4 next day.
It should not fail after just 12 months, but the after service was excellent and resolved the issue.

Peter Steventon

I bought my Ben Sayers electric golf trolley last July 2023. Three weeks ago one of the tires came off the wheel. I put it back on but now both tires have expanded and do not fit the wheels. I contacted Ben Sayers by email and they said they would replace the tires with the production of the receipt. I could not locate the receipt so I asked about replacement tires which come in at almost 30 pound sterling. I was going to buy the tires but what if this deterioration happens again. Rubber tires should not expand beyond the diameter of the wheels. I would ask if anyone else has had this problem

Bought a Bensayers lithium battery trolley last July 2023. Had a couple of minor issues and initially was very disappointed that the Golf Shop referred me back to Bensayers. I shouldn't have been worried. They have been brilliant and both issues were swiftly dealt with and replacement parts sent by first class post within 24 hours. I cannot recommend them enough. Thank you so much.

Great sales and customer service. Highly recommend

I recently had an issue with a new trolley I bought and I was dealing with the brand manager for Ben Sayers. To say Murray couldn’t do enough would be an understatement. Murray answered my emails the same day, followed up on everything he promised and even mailed me out of hours. Murray you a credit to your company and Brand.this gave me great confidence in the brand and the people involved. At the end of the day it’s nice to deal with nice people who know their job. Keep up the great work.

The exceptionally excellent after sales customer support/service by Brand manager Murray was just awesome! He was very professional and courteous.
I will most definitely continue recommending BenSayers and their Golf equipment/products.

Do not buy this trolley, bought it for my grandson totally useless.
The trolley is so unreliable. battery lasted just over 12 months and now unable to use it. Waste of good money.
Now carrying until he has the money to buy a different make.

I would highly recommend this company. The after sales is excellent. Nothing is too much trouble. I bought a new remote control for my Ben Sayers remote control electric trolley. I stupidly left the batteries in over the winter when I wasn't using it. I bought a new remote and didn't know how to 'pair' it to the trolley. I contacted the company and Luke kindly got back to me immediately with the instructions. Excellent after sales service.

Don't buy the Ben Sayers electric trolley. The pins holding the wheels on place broke within days and had to be replaced. 4 rounds later I kept losing power. The battery when on charge is too hot to touch. More and more problems. The customer service is appalling...staff don't return calls. Please beware cheap isn't good!

It is so easy for a Company to be nice, helpful and full of smiles when selling a product but their true character comes out when you complain or have a small problem.
I stupidly let by Ben Sayers trolley fall into a very wet ditch resulting in it slowly grinding to a halt. I contacted Adam Law of MV Sports & Leisure , Birmingham, by email and his response was immediate, asking a few relevant questions and providing the answers. There were three small parts to exchange for which he immediately sent an estimate/invoice for a total of £45 which was agreed and paid for. The parts arrived 5 days later, I switched them over and the trolley was as good as new !
I know there was no contention, but Adam's attitude could not have been better, although a small matter, considering the matter urgent and ensuring another satisfied customer .
I'm really pleased I bought a Ben Sayers trolley .
Douglas Hamilton . Somerset .

I bought an electric golf trolley with a 36 hole battery and just after 1 year the battery could only do 15 holes. The battery only lasted 7 months due to lockdown.

Bought a Ben Sayers trolley via GolfOnline - unfortunately the trolley developed a small fault. After getting in touch with Ben Sayers via email the trolley was collected, repaired and returned to us within a week. Fantastic customer service. Polite, helpful and very efficient. Many thanks

Bought a set of BenSayers M8Cart Bag Package golf clubs from Affordable Golf in November 2020. Due to weather didn't use it much until late February. Only had a few games of golf when on playing a shot my 6 iron club hit a SMALL whin bush. To my surprise the club (metal shaft) almost bent in two and when I tried to bend it back it snapped immediately in two.
I returned the club to Affordable Golf who referred it to Ben Sayers ( I thought there may have been a fault in the club) who dismissed the issue saying it was misuse. They only looked at a photo and did not actual check the actual club for faults. Bag is now starting to tear.
Clubs that can't cope with SMALL whin bushes and bag that doesn't last. Be wary what you buy.