Benefitcosmetics Arvostelua 

Service client défectueux : commande passée le 16/08/23. Erreur d'articles de la part de bebefit. Rappel pour renvoi de l'article et remboursement. Et bien non benefit me renvoie le même produit. Je rappelle et on me dit que le remboursement va arriver. Après plusieurs appels je oense avoir réussi et reçois un mail le 23/10 :

"Bonjour Madame XXX,
Merci d’avoir pris le temps de nous contacter par téléphone.
Nous vous confirmons avoir transmis votre demande aux services compétents afin que vous puissiez obtenir un remboursement de votre commande dans les plus brefs délais.
Notre équipe procède ainsi immédiatement à la procédure de remboursement.
Nous tenons à nous excusez sincèrement pour gêne occasionnée et restons à votre entière disposition pour toute information complémentaire.
En vous souhaitant une agréable journée.
Cordialement,
Charlotte
Kundenservice Benefit Cosmetics
Benefit Cosmetics Germany
T: 0800-664-870-35
Email: 

Et bien nous sommes le 12/2/24 et toujours aucun remboursement !!!
Ce n'est pas sérieux du tout

So ein schlechtes Erfahrung wie mit benefit habe ich noch nie mit irgendeiner Händler gemacht
Ich habe die Wahre stoniert stonierbestätigung nach mehrmals Anrufe erhalten und nach 2Tage haben Sie die stornierten Bestellung zu mir geschickt. Um die Ware wieder zurück zu schicken musste ich Versand kosten bezahlen und Versand die Sie mir geschickt haben obwohl nicht meine Fehler war also mit deren Fehler war ich 12€ in minus . Mehrmals angerufen geschrieben vergeblich
Sehr sehr schlechte Kundenservice
Finger weg von benefit Cosmetics sonst verbrennt man die Finger

Katie in the Crawley Boots store was incredible! Knowledgable and didn’t try to upsell. Had a lovely chat! Thank you xx

I have mixed feelings about Benefit. Some of their products like the Precisely My Brow pencil and The POREfessional primer are holy grail status for me - I can't live without them! However, a lot of their other products have been miss rather than hit. Their boxed powders and blushes seem to lack pigment and their mascaras and bronzers just don't wow me. I also find some of their cutesy retro packaging to be a bit overdone. Overall quality is good but not mind blowing.

Wow, I wasn't happy with my purchase, but Benefit were just exceptional at solving this issue and I would never hesitate buying from them again due to such exquisite customer service. Thank you!

What's happened to the size of the bottle!!!!!!!!!!!!! Received my new bottle yesterday and it's literally 50% smaller but not the price of course!!!!!!!!! Absolutely disgusted. Last time I'll be ordering anything from Benefit.

I bought the Pore fessional Deep Retreat and when I opened it it was less than half full. Too expensive for so little product in big packaging. Now I'm sad

Malgré des commandes par le passé, un bug du site a enregistré mes paiements (un essai CB et un essai PAYPAL), mais pas ma commande. Je suis toujours sur le coup d'autorisation de débit, mais le service client est absolument INCAPABLE de gérer le problème. Après 12 jours d'appels et de mails, aucun retour, et aucune possibilité d'avoir la confirmation que je ne serai pas débitée (alors que je n'ai pas eu de commande). Lors de mon dernier appel je devais avoir un mail de confirmation que j'attends toujours. Je vais devoir déclencher ma protection juridique pour régler le problème. Inadmissible, vous avez perdu une cliente, que ce soit sur votre site ou chez vos revendeurs.

VERY DISAPPOINTED! I ordered 3 brow pencils only because of the 30% FRIYAY code. After 3 tries to place the order, the discount did not show up. Purchase was on PayPal. Sometimes the discount doesn't show until after you hit SUBMIT. After 3 hours, only I got confirmation of full price. I called Benefit. She said sales could only be canceled within 30 minutes. Couldn't even offer me a credit. I called PayPal. They said to call Benefit back, that the sale had not gone through yet. I called them and got the same woman. She basically said too bad for me and how sorry she was! Supposedly she got hold of a supervisor who would do nothing either. So when the items arrive I will take them to a store and never buy a Benefit product again. I could have bought these at Target, as I have in the past, and gotten my 5% discount.
As a follow-up, I did return the products and have not gotten confirmation of receiving them, or a refund.

I love benefit but I recently ordered a mystery box for £60. These have previously been £40 so not only have they increased it by £20, you get less full size products. The minis you can get as gifts with purchase and when adding up the prices on their website it comes to £105 when they state you get £115 worth of value. But really it’s even less than that if you only count full size products £67.50 as the rest I always get as gifts with purchase. I would rather have spent that money on items I’ll actually use.

Cliente régulière depuis des années, je suis très déçue.
Prendre un rdv en ligne le 18 octobre pour le 31 octobre et apprendre sur place que le rdv est annulé ! Déplacement pour rien et la responsable Benefit ne répond même pas au téléphone…
C’est un minimum de prévenir les clients en cas annulation ! On doit toujours confirmer notre téléphone et notre mail mais Benefit ne sait pas les retrouver pour prévenir le client.
Une honte surtout que c’est la 2 eme fois en 1 an!

I would have given five star once…

I used to love their range years ago but more recently they have reduced the range in a huge way. Ingredients change to their tinted moisturiser, my skin had an awful reaction.
Porefessional seems to make my foundation sit in my creases worse.

The boing concealer is still a really product and is their brow pomade.
But now the brow palette is huge with three colours and three powders, I only use two! Seems very wasteful.
Original dr feelgood was a fantastic primer and smelt great but no longer available.
Such a shame.

Avoid Boots Covent Garden!
I’ve been Benefit customer for over 15 years and have spend thousands of pounds on their products. Staff are usually lovely and very helpful in all the department stores I’ve been to over the years. Well unfortunately that can not be said about their Sunday girl at Boots Covent Garden. Young, pale complexion girl with wavy, brown-ish hair up to her shoulders was not knowledgable and plainly rude! Shocking attitude while talking over me. The worst beauty shopping experience yet.

Very poor customer service.
Advertised free delivery with new mascara but never happened.
Stated no code needed.
Emailed customer service to be told tough should have physically picked free delivery. Will not buy anything else from benefit online. Rubbish

I just tried the Benefit "they're Real,

Benefit Cosmetic Brow Bar wax burns, skin torn off under both brows left bleeding, swelling and scarring and in pain only to find same technician Vivian has well documented photo burning other customers at a second Benefit Cosmetic Brow Bar location and should have never been in a position to repeatedly scar customers. Staff is lackadaisical, pre-occupied chatting with anyone walking by, does NOT follow safety standards. Benefit Cosmetic does not stand behind it's Brand or Services. Avoid!

THANK YOU SO MUCH to Kim and her team (Spitlesfield store) for going over and above in EVERY aspect when sorting out my eyebrows today, suggesting products and overall kindness, understanding and patience! Thank you! For years I’ve struggled with my eyebrow shape but Kim & her colleague swept in and took full control and didn’t let me leave until it was PERFECT!!!!

WOULD NOT ORDER DIRECTLY FROM BENEFIT ONLINE BUT RATHER FROM ANY STORE!! THEY HAVE BETTER CUSTOMER SERVICE. BENEFIT ONLINE DOES NOT HAVE THE CUSTOMER COMES FIRST APPROACH. RUDE BENEFIT ONLINE CUSTOMER SERVICE! LOST MY ORDER!

AWFUL customer service, specifically the chat feature. I spoke to Laurie and then Maria. Both wasted over 27 minutes of my time and STILL insisted the promo code they offered me was correct. The promo code offered to me by BENEFIT was supposed to be 15% PLUS A FREE BAG! Not true! The scam they are pulling is that they CHARGE you $12.00 for the bag and then give you a 15% discount once your PURCHASE the bag. I'm done with Benefit directly. Ulta and Amazon provide excellent service. I dropped this company and their idiot customer-no-service reps.

Recently visited the Spitalfields store and spent over £100 on a few essentials, including a Hoola bronzer.
One of the beauticians pointed out that i'd be better off with the caramel Hoola over the original that i usually get. I said i'd take her word for it as i didn't have time to try it on - she was confident it would give me the natural look i was after. I was gutted to discover that this caramel shade came out bright orange!! I took it back to the store to swap it and explain what had happened, rather than seeing it as an opportunity to show excellent customer care or even remotely apologise for the ill advice - the manager simply said it's not company policy to swap or exchange once the product has been opened. Don't take advice from Benefit beauticians and don't expect them to compensate you. I left with a generic email address to request a refund - despite me explaining that I don't actually want a refund - I just want the bronzer i had originally sought out to buy !