Bencerandhazelnut Arvostelua 

Beautiful quality products that we love. I would love to order again from this store but sadly it was the customer service that let us down.

I purchased in a pre order months in advance of Father’s Day and half the order did not arrive in time. It was later found out that the missing pieces were posted the week of and came a week after the event. Despite many emails back and forth it was apparent that they had their money and did not care, not did they provide explanation for what happened, offer some sort of compensation or even acknowledgement that something went wrong. I was repeatedly told the items would arrive on time and to have a good day and when I expressed frustration that the items did not arrive in time, I stopped getting a response.

I have thought month long and hard before writing this review. I know only a few will look into Trustpilot. I know once the owner sees this, her legion of paid influencers and followers will come drown this to be hidden.

But I hope some smart moms will take time to read this and see where I was coming from.

I’ve also taken time to read the other reviews, observe how the brand/alongside other brands operate and I’ve always been a firm believer of treating others the way you want to be treated. My husband and friends knows I’ve been treated poorly by this brand.

Having spent thousands of dollars, I was pretty happy with some orders I got from them. The quality is good to say the least.

I even sucked up the huge shipping fee which I usually am turned off. Idk why their shipping is that high compared to other brands— aus post is slow af.

But what turned me off from this brand to delete 1000$ worth of Christmas shopping is how unprofessional the owner is with dealing with my concern.

I received the mystery bags order after one gruesome month of waiting and it is disappointing (needs more gravity on that term). I got a LOT of duplicates and on the same size as well. The lack of care made towards creating that bulk order is appalling. The ones from known people (influencers/ huge following/sneak peeker) gets really amazing ones. Multiple items for 10$? What?
But I am raised to look at other people’s bowl to see if they have enough, not to see if I have as much as them — however, being a customer that is passionately supporting this brand, to be given all duplicates of same items and 2 small sized pants that does not fit my baby, is outrageous and not fair at all.

I raised it to the owner instead of bringing this to social media, but she basically made me feel “suck it up buttercup.” I showed her message to my mom friends to see if I really am at fault and they were all angry.

I have read the negative comments here and she at some point offers compensation especially from the angry ones.
On my end, it’s not the 10$ that makes me feel disappointed. That’s just money. It’s how I was treated and there wasn’t even an apology or a promise to do better. I was told, well, there’s an AGREEMENT you got to click and you did click it, right? So it’s out of our hands. I was in shock.

I am just a small speck of dust compared to her huge orders/lots of rave for her drops.
I am a business owner myself and knows what customer service is… i do not want to believe the reviews and comments I saw on groups but here I am.

I just hope nobody gets to experience this anymore. The products are not cheap af. Please respect us as customers as well.

You just lost a faithful, passionate customer. Thank you for bringing sadness to this momma’s heart by being unkind.

In summary why you shouldn’t support B&H:
1. Shipping fee is 25aud and gets higher as you add more items (i carted a bulk order of mugs and it’s not flat rate 25$)
2. Shipping time / wait time is terrible. It always shows it’s in sorting center to blame AUS post but turns out, it still hasn’t been picked up. Misleading.
3. Customer service is terrible.
4. Lack of genuine empathy from the company.
5. Small sizing that does not fit an average size baby and no returns/exchange can be made

We have done multiple orders.

Amazing quality clothing, Great customer service, I quite often pre order items and the owner is great and keeps you in the loop with when theyre getting posted.

Im in New Zealand too, buying from overseas has been fantastic with this company.

I love ordering from this business, they are always responsive to messages and every order is packed with so much care.

Amazing quality and beautiful baby clothes. I can't wait for my daughter to use it on our trip to the US.

Amazing customer service, beautifully designed good quality clothes. Just lovely brand.

Blown away with the mystery bag we received. Such gorgeous items. We love everything in it!

Great customer service. Small issue with order and it was rectified so fast. Really impressed & happy.

Love the clothes . Quality is great and tailors to all sizes. Love the vibe and family business have been buying for years . I feel the admin side of things is disappointing. For such a large business its terrible communication and lack of response especially when im trying to enquire about a product

I am not talking about facebook/marketplace orders . This is via email and instagram

Super cute, great shipping

I love Bencer and Hazelnut mugs, I have 4 already and thought I'd buy another this time as a gift. As expected, it's lovely. The shipping was quick and it arrived in good condition. Very happy with this purchase!

I've made multiple orders from B&H now and every time has been amazing, great quality clothing and always keeping to their time frames! Will be an ongoing customer!

Mystery jumpers are GORGEOUS 😍
Thanks so much!

Amazing quality and just absolutely gorgeous!!
The best Christmas outfits!
Great sale prices!

Absolutely beautiful clothes! Beautiful designs and exceptional quality. Customer service is unbeatable! The clothes wash and age so well, which is important for kids clothes. Great value for money! As a returning and regular customer, I highly recommend!

The most amazing quality clothes I’ve ever owned. The material of all their items is so thick and luxurious, you can tell they are made with love. I’ve never had an issue with quality or sizing, we especially love the Love Bug jumpers. Ruby and the team never fail to make stunning collections and designs and always leaving us fans wanting more! Thanks for all you do guys xo

Absolutely beautiful brand. Amazing customer service products to die for and the postage is quick. Love this brand and they have beautiful items for boys and girls

Clothes are amazing quality and absolutely beautiful. Sizing is true to size and can’t fault at all.

Absolutely adore B&H! We have been buying from them for the last ?5 years maybe and have never been disappointed with the quality of their products. Our family favourite is all the matching we can do on father's Day and Christmas 😍😍 can't recommend them enough!

Love the quality of the clothes they wash and wear so well especially considering the mess toddlers make im impressed. Since the love bug jumpers have had their sizing updated I would now say the clothes are true to size. My 2yr old wears size 2 and it fits perfectly. The only thing I have found to be frustrating at times is the shipping time to NZ, for instance ordering the Easter launch on launch day but it unfortunately did not arrive in time. However I continue to be a return customer due to the exceptional quality of the clothing and the beautiful original designs. Ruby sure is talented!