Bencerandhazelnut Arvostelua 

Incredibly disappointed with the service of Bencer and Hazelnut. During the time of placing my order on the 20th of October, I read that there was a 10 business day wait. It’s now been 23 business days since placing my order, and my order still hasn’t been shipped to me. I prepared myself in advance as these items were needed for a baby shower and the customer service has been absolutely terrible. I’ve been advising them to cancel my order if it can’t get to me in time, and they’re not responding to my emails since Monday. The delivery times keep getting delayed - none of my items were a preorder, such an absolute joke. I’ll never be ordering from this company again.

Update: Order was never cancelled and dropped off to the post office a month later. Their “wait times” are incorrect, you’ll be waiting 3 times longer than what is “stated”. Disappointed that now I’m going to be left with products I won’t need anymore.

Always love ordering from Bencer & Hazelnut! They have the most beautiful quality clothing, and I’m going to be so sad when my son finally outgrows the largest zippy size in Ken!

I ordered some items on preorder in June. I didnt receive all items. One item was refunded. One item is still outstanding. After multiple emails, I’m continuing to be ignored and have not received the item or had a refund. Quality of items is good but customer service is poor and disappointing.

I ordered 5 items and waited a month for 2 to come as some were pre order, but I waited over 3 months for the remaining 3 items. When I emailed asking for a refund I was told that there was nothing still remaining to be shipped and only after that message did I receive an email confirmation for my order of the remaining 3 items and shipping instructions. So not only did I wait over 3 months, but when I asked for the refund I was lied to and then sent my order so that if I did want to send it back I then have to go to more effort to return, change sizes or push for a refund. Pretty poor in my opinion, which is a shame because I used to love your products.

Disappointed as a first time customer of Bencer and Hazelnut. My order comprised two mugs; one arrived smashed into tiny pieces. Have emailed multiple times and sent a message on Instagram to arrange a refund but to no avail. Do not order from B&H; they are lacking in basic customer service capability. Almost feels a bit scammy…their auto email response says that many emails go “missing”. Seems unlikely to me and I’ll be pursuing reimbursement from my bank.

Terrible quality. I placed a large order and am very disappointed. The onesie grow suits and bunny rugs are made out of a very thick non breathing fabric. I picked my baby up and she was sweaty. I also bought a few swimsuits. They are extremely cheap feeling. The fabric isn’t durable or quality; it’s paper thin. I don’t know how you could get this so wrong except that these are aesthetic looking products made extremely badly.
I will not be using any of the items I bought. I’ve put them all in the donation big incase someone else finds a use for them. If I’m going to spend $40 on a baby item I’ll be checking the fabric is cotton and reading online reviews. Wish I had just stuck to bonds onesies.

Please do not buy from this company. They are a very bad example of an Australian small business. The main reason is they promise to deliver within a certain timeframe & do not. If you question them (after finally responding to your 6th email) you are basically abused & made to feel like a bad person. If you ask for a refund because it didn’t arrive on time, your refund is refused. By the time the goods arrive, the baby has grown out of the size & it is of no use. I have never received such poor service from a small Australian business. There is no option to leave a Google review for the company which in itself is strange. I am surprised to see positive reviews on Trust Polite & I can only assume these are fake. Please beware.

Always wonderful serive, quick delivery and of course beautiful products.

LOVE LOVE LOVE
Service is always outstanding and the products are always top notch quality. I’m always so excited for our goodies to arrive 💕

Always high quality at a great price for what you get. If you haven’t already, try them out - you won’t regret it and will be back for more!!

The products are always good quality and the service is too!

My favourite thing outside of the insane quality of the products is the customer service. I’ve had a couple of incorrect styles or sizes in my orders but each time the customer service has been amazing and one of the biggest reasons I’ll continue to support and buy from B&H. Amazing company.

What a beautiful range! the softest clothing and the sweetest prints, I can see why lots of people have told me to stock this in my store! - its simply the best!

Everything about it. The service, the product. Exceptional ⭐️

Thank you. Love it!

I ordered 3x mystery boxes and they were all excellent! I was very happy with what I received. The clothes are always super soft and good quality.

The materials are so soft. Great quality. Shipping is fast.

Lovely clothes & great quality!

The products are always beautiful quality, thick, soft fabrics and the delivery was really quick.