Bella Italia Arvostelua 

Both my wife and I had dry barley warm pasta and our portion of chips where tiny and soggy as anything and our portion of garlic bread consisted of two tiny pieces this was in the Inverness restaurant TERRIBLE FOOD WILL NEVER TO VISITING AGAIN

The food was no better than a microwave meal, and the pasta dish I ordered was barely warm. No salt and pepper on the tables either. Doubt this chain will have many more years left when there are way better competitor italian restaurants around.

Visited the Castlegate, Dudley restaurant - poor service with just 2 young waiting staff to look after the whole restaurant. Food delivered by robot waiter which I found a little sad. But worst of all was the very bland food. Will not be returning!

Just had what could only be described as the worst Italian meal ever ... starter smallest garlic mushroom starter probably six mushrooms in a puddle of garlic soup with a piece of garlic bread about 5 mm thick cut from a baguette then out came the carbonarra such a stingy portion of which we complained about so they gave us some more to which I think the chef got the hump no panchetta just two large bits of bacon rind most of putting the place was abismally quiet of which I understand why now and ludicrously expensive avoid at all cost .

Had vegan and glutenfree lentil ragu, not meant to be spicy at all, since I suffer from IBS. It was SO spicy, even my partner, who is used to spicy food, found it very spicy. I asked for a replacement (plain fries) and they took the pasta away. They still charged me for the inedible dish that was taken away, so my partner couldn't even finish it. They started arguing with me in front of everyone else that the meal wasn't spicy at all. Very poor customer service! In the end they lied about taking it away and it took a long discussion and them speaking to an alleged manager who I never saw to finally take the dish off the bill. Also
The crockery was filthy and not cleaned properly, had to ask for fresh cups. Not coming here again!!

The Chicken burger was so tough I could not cut through it, (likely reheated or re-cooked, so sent it back. The second burger has dried on cold cheese on it that could not be swallowed. The ‘chicken’ was a processed meat with absolutely no flavour. This was without a doubt the worse meal of 2023. Shocking!

My promise to Bella is that I will never darken your doors again, but I will tell everyone what I think.

The food came cold so sent it back and when it came out again was still only warm. Waited ages to be served as there were not enough staff. The food was also tasteless. The guy serving was run off his feet but was very pleasant but was not happy when we didn’t want to pay the service charge as he felt that it was about him. We felt that he should not have challenged this. This was at the strand.

Went twice within a couple of weeks as it was so good. Nottingham Corner House area. Delicious food, wonderful service and a nice chat with the manager too will definitely return, this place knows how to get it just right thanks to Sam and the team

Get off the high street your service food is not up to standard !!!!!

We went to Bella Italia twice during our stay at centre parcs in Whinfell and on both occasions was served by Mike.
He was an excellent server and always made sure we were okay with everything.
You could look around the restaurant whilst you were there and see him giving the same amazing service to every customer and everyone.

Food was lovely, I had a chicken pizza for the first time and seafood risotto the next meal and both were delicious

Our group of 4 of us visited Bella Italia Oxford, one of party has food intolerance, which was advised in advance and acknowledged on arrival. Notification also put on the table.
Probably through busyness and noise this was not picked up on the order placed and food intolerance was delivered on 2 occasions one main and one dessert. Highlighted at the time and subsequently further, once we left
Bella Italia have initiated intensive training on this matter immediately and have apologised for the situation that occurred. This is a demonstration how to make a negative into a better positive experience ensuring things like this won’t and don’t happen again.

Diabolical food was cold craggy and cogealed hardly any carbonara very disappointed

What a terrible experience can we remind Bella that the pandemic is over and we can go back to service by humans Not order on your phone pay at the beginning and it asks for a gratuity before you’ve had the meal? Awful.

It was Sunday late afternoon, walked in and asked if we had a booking, which we did not. We asked if we could sit on a bench table, told no as not cleaned and mumbled something (plenty of vacant tables to choose from), took us to a round table, plonked menus down and waiter walked off. Waited for 5 minutes to find if we could sit somewhere else but no one came. I then went over to waiter, who was really rude. No customer service skills, no apology, just stand offish and rather than made to feel like a valued customer, was made to feel like I was just annoyance. So we walked out feeling really disappointed.

Bland poorly cooked food. I complained so was given a free dessert but it was awful i didnt eat it. Lovely waitress but wouldn't go there again very expensive for precooked meal

Worse experience of my life Greasy cold was dry and burnt and the garlic bread wasn’t cooked

It was horrible they gave us meat and bacon and we are Muslim it’s the worst service and it’s so bad we had to pay for food that we looks t never go there I hope they close down

Very rude an abrupt waitress that rolled her eyes at any minor request, my prosecco was also very warm, I asked nicely if there were any other bottles that were cold and she said no, ive just restocked as ran out so thats it! I then asked if I could swap for a glass of wine and she said they are also warm so no. Eventually I did get a replacement wine and added icecubes but she wasnt happy about doing so. A group of 10 people came in and asked if there was a table (the place was empty) she said NO! Not a chance, they said they were happy to sit seperatelty and she said no again and sent them on their way very rudely. There were lots of available tables and the entire time we were there no more people of booking came in, she clearly did not fancy doing her job. I believe she was senior but was in a baggy jumper and not dressed smartly like the other staff that were very nice, we wont be returning and thats a shame. She has lost the company a lot of business in just one night!

The food experience was expectation well.The dishes was well presented and taste great.
will love to visit soon

thank you.

Good experience with Bella Italia and amazing view and food was amazing delicious I recommend to visit the restaurant