Bella Italia Arvostelua 383

I think each restaurant depends upon the staff - people are very important and if you want a great dining experience with tasty food, beautiful atmosphere and great old fashioned customer service go to Exeter Bella Italia. Been going for the last 3 years since my daughter has been at Uni and we love it. I love eating out in an environment which makes you happy. This is truly a happy, tasty and fun place to eat and it’s all attributable to the staff. Go & Enjoy

A great meal I had with my family topped with a brilliant desert. It is suitable for all ages especially kids. The only thing is the food took a while to come but that might be because we had a semi-large order. Bella Italia is a must go to restaurant.

Was informed 'it might take a minute' to get to you, fair enough however, prob half an hour later for taking the order, 20 mins for starter and another half hour for mains. I'd guess at not enough staff however, easily could have said, thanks for waiting/mega busy etc when passing or indeed a free soft drink perhaps ? No interaction at all. Food was just ok tbh. Basildon.

Abysmally slow service, poor quality food - mains and desserts - they couldn't even get the drinks order right.
Go elsewhere! And, this is being kind as they were not busy with plenty of staff on duty.

Great service, friendly staff. Thank you to Fran & her team at the Chester branch

Went to Bella last Saturday (the one on Wellington Street) and was pleased with the service. Food for all tastes which is probably my favourite part about the restaurant. Food was nice quality and made for a lovely evening.

Went for a meal with the family and found that the food was average however staff were lovely. Range of food on menu was ok but could do with more variety of sweet for after main meals

Visited Bella Italia with my family. I ordered a vegetarian meal and the restaurant served meat. I was aware after the first bite and notified staff. When I asked ‘I ordered the vegetarian option’ the response was ‘well that’s beef’

I wasn’t offered what I originally ordered , I didn’t even receive an apology but I also didn’t eat the meal (or anything for that matter) and had to pay for it. Naturally I wanted to contact them regarding this issue and I tried emailing - never got a response only to go back into the restaurant and speak with them. I also contacted their social media pages to have the same response

What an awful customer service!!

Just went in for dinner 1 hour later still no dinner
Very poor service everyone around us who arrived after us got dinner so we left
Got told we did not have to pay for starter
Very poor management will not be going back white Rose leeds store Very poor customer service

Mk1 stadium and 12th street Milton Keynes it’s about time they shut down as you can not run a restaurant on the level of rubbish food. Both these places are back especially MK1 stadium we both sent food back and both didn’t feel well after. The food was that poor we both left the restaurant hungry and eaten in the cinema. They call themselves Bella Italia but have they been to Italy? Let alone try to cook Italian food, it’s a real shame because then people believe this is what Italian food is like when it’s nothing like the rubbish they sell
Disgraceful

Excellent in every well. Siggy our server was so helpful and accommodating , it is fantastic that Inverness has an Italian restaurant with this level of great service and lovely food .We will definately be coming back

The restaurant is consistently good, the staff, especially Richard, are warm and friendly. They are very clued up on their menu and will 'Tweak' the dishes to your preference. The food is good and hot, never lukewarm like some. I really do love this place and it is my go to when we are in town.

Went to Burton-on-Trent branch today.
My partner had a cheese burger and chips,
he was happy with his meal. However I ordered mushroom risotto, not pleased at all, scimped on the mushrooms and the risotto was awful stodgy with no taste. Including salad and 2 drinks cost us nearly £50.

Some other reviewers have referenced unhappy staff at various Bella Italias but we found the manager at the one in South Kensington London just about the friendliest and happiest person you could wish to have serve you your food etc. I think his name was Alessandro (he definitely came from Napoli). The food was really good (4 stars) but the service was 6 stars (out of five) !

4 of us had a meal on a Monday evening. I ordered an Ultimate Calzone. It look unlike any Calzone I'd ever seen before. It was badly cooked and tasted terrible. The 3 pasta dishes were OK, although no effort was made with presentation. The Lasagne was a trivet of lasagne with no accompaniments, and the Spaghetti was just that - a pile of spaghetti dumped on top of the some meatballs. At least the pasta was edible. Foolishly, I did eat the Calzone which was virtually inedible, but it did take me 2 or 3 days to recover.

Service was appalling, but meal was very nice. It did appear they were short of staff but priority was given to 'Just Eat, etc ' collections, 8 collections came in within a half an hour so we had to wait over hour for our meal, no apologies for the delay. Husband ordered a second wine which came as large when he ordered medium. Saw a couple of customers come in but due to time waiting to be seated - they left!! Another table left due to time waiting to be served. Need to employ more staff for table service and chefs to prepare the meals for both 'collections and customers'

Went for a meal as a party of 3 at Salford Quays before going to see a show at the Lowry on Saturday evening.
They managed to fit us in without a booking and made sure that we had time to enjoy two courses from the menu. We all chose differently from the menu choice and all thoroughly enjoyed the quality of food. We were treated to a free limoncello afterwards as well - Thank you.

Ordered the Bolognese. The worst I’ve had. It was absolutely bland and tasteless and there was hardly any sign of any bolognese. It was served warm and not hot. Also ordered garlic bread which was burnt and black at the edges. There was no offer of Parmesan cheese. The meal was served as a dump and run and as I was seated outside there was no chance of getting her back with some cheese.

Excellent, copieux pour le prix, très bon. Service impeccable.