Charlotte at The Bathroom Showroom, Bexleyheath, was recommended by a friend. When we met, I found her to be approachable and a good listener. She took onboard all my ideas and encouraged me to make b... Näytä lisää
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What a fantastic service I received from Rebecca at the Bury showroom. Such a professional lady with amazing knowledge of all the products, her advice and guidance in choosing my bathroom fittings wa... Näytä lisää
I am absolutely thrilled with my new bathroom, and the experience with the team was outstanding from start to finish. It began with an online design appointment with Lidia, who was great at list... Näytä lisää
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Having worked with both Erin and Shannon at City Plumbing Burton Showroom, we have always been very satisfied with their service - they’re both friendly and approachable and nothing is too much troubl... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
With over 280 Bathroom Showrooms nationwide, our expert Showroom Managers are on hand in branch and online to create beautiful designs, bringing your new, dream bathroom from a vision to reality. Our team's expertise will ensure you receive the perfect bathroom, offering expert support & advice, whilst providing everything you need for your bathroom installation.
Yhteystiedot
Eldon Way, , Crick, , Northampton, Yhdistynyt kuningaskunta
- customerservice@cityplumbing.co.uk
- www.bathrooms.com
4,9
Erinomainen
2 t. arvostelua
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TERRIBLE, INCOMPETENT… complete waste of my time
TERRIBLE customer service - unable to provide a basic quote
Where do I begin… wasted a few hours in the Altrincham showroom designing 2 bathrooms - when all that needed to be done before a quote could be sent over were some ‘tidying up’ which he would do and then send over - to only be told at the end when he asked for our postcode that they will probably have to pass it to another branch to finish because we live in a different post code.
Passed to another branch - but that member of staff emailed me when I chased Altrincham (again they haven’t bothered to reply at this stage just forwarded my mail on to the other branch) to say they had just had emergency surgery and wouldn’t be back till January… emailed me directly from their personal email… absolutely madness that’s allowed by this company… what a terrible way to treat your staff. Let them recover (to note they were only passed my information they didn’t work with me at all).
Attempted to escalate with customer services and messaging the original Altrincham branch as all I wanted was the finished quote.
Was told by ALTRINCHAM it was ‘90% complete’ so just needed a few final touches and it was again PASSED to another more local branch. (Absolute laziness that they didn’t just finish off the job they started again at this point… but think that illustrates how bad this company is).
Rang by another branch to be told Altrincham hadn’t even put any sink or taps never mind any boards or flooring (all of which we went through physically in person in Altincham choosing between different samples). Discussing with this person now that even more of my time would be required to actually finish this quote I gave up. (Granted this person did actually seem nice and helpful - but as she had been given NOTHING to go off she would need a lot more information from me).
ABSOLUTE WASTE OF TIME
It’s 2 small family bathrooms not decking out the ritz, there’s only a few pieces it REALLY shouldn’t have been that complicated.
Presumably run as different franchises so only interested if they are getting commission from it coming directly from their showroom (doesn’t really make sense as surely you do deliveries country wide).
A few hours of my life and unnecessary stress for absolutely nothing - wasn’t even provided ANY of the details. So now have to go elsewhere but hopefully will get a bathroom company that might actually be interested in selling me a bathroom (what a shocking idea!)
You should be embarrassed as a company that you have found this basic ask such an impossible task.
To note we went into Altrincham in October and it’s now nearly December and we have absolutely NOTHING to show for this… except this review and a few emails of you passing the buck. Well done
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Elizabeth,
Thank you for taking the time to leave us a review!
Thank you for providing your detailed feedback regarding your experience in the showroom and the subsequent difficulties in receiving your finalised quote. We acknowledge your frustration with the time invested and the lack of a final outcome.
We regret that internal operational processes regarding postcode allocation and the transfer of your project to another team created significant delays and required additional effort on your part. We apologise for the resulting inconvenience and the communication breakdown that occurred during the process.
We are taking this feedback seriously to review and improve our standard procedures for handling customer designs, ensuring a smoother, more efficient transition when project transfers are required. Our goal is to ensure that all necessary design details are consistently captured and communicated.
To help us recover the details of the two bathrooms you designed, could contact our customer service team on 0330 678 0267 or customerservice@cityplumbing.co.uk
with your original reference number or contact information and we will have this looked into further for you.
Kind regards
Tricia @ The Bathroom Showroom
City Plumbing Brighton
We talked our requirement through with Stephan who helped us navigate through the pro's and con's of the specifications for the materials required for our new bath and shower. His knowledge help and support also helping us to save on some costs was amazing everything was confirmed on the order we had days to think about and change a few things which was no problem for Stephan and the materials arrived when we asked for them to arrive - everything went completely to plan and we would highly recommend The Bathroom Showroom
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi D Shepherd,
Thank you for taking the time to leave us a 5 star review!
Thank you for your fantastic review! We are delighted to hear about your positive experience with Stephan at The Bathroom Showroom in Brighton.
It is wonderful to know that Stephan's deep knowledge, help, and support were instrumental in navigating the specifications for your new bath and shower, and that he was able to help you save on costs. We also appreciate hearing that the flexibility with your order and the on-time delivery meant everything went exactly to plan.
We will certainly pass on your high recommendation to Stephan and the entire Brighton team!
Kind regards
Tricia @ The Bathroom Showroom
En suite Refurbishment!
Great customer service from Nicola Nixon at City Plumbing in Chepstow in advice and recommendations for the refurbishment of my en-suite.
Smooth process from first meeting to look at and suggest designs to delivery of the goods. Thank you!
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Gillian,
Thank you for taking the time to leave us a 5 star review!
Thank you so much for your excellent feedback! We are thrilled to hear that Nicola Nixon at our Chepstow branch provided you with great customer service, valuable advice, and strong recommendations for your en-suite refurbishment.
We are delighted that the entire process, from design suggestions to the final delivery of your goods, was smooth and seamless.
We appreciate your business and will be sure to pass your kind words along to Nicola and the Chepstow team!
Kind regards
Tricia @ The Bathroom Showroom
Hinges
They were very helpful for hinges that I needed for a bathroom I got from them years ago and found the old supplier with ease.
11. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Joe,
Thank you for taking the time to leave us a 5 star review!
That is wonderful to hear! We are delighted that our team was able to quickly and easily locate the replacement hinges you needed for your bathroom, even after so many years.
We pride ourselves on our ability to assist customers with long-term support for their purchases. Thank you for taking the time to share this positive feedback!
Kind regards
Tricia @ The Bathroom Showroom
Excellent - would highly recommend
Excellent, professional service. Lynda gave me detailed advice and helped me choose my new bathroom. She was very knowledgeable and very patient and nothing was too much trouble. I didn't feel under any pressure, but was more than happy to buy my new bathroom from her and her team. Thanks, Lynda.
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Sarah
Thank you for taking the time to leave a 5 Star Review. We are delighted to hear of the excellent service you received while shopping with us and that Lynda's patient manner and knowledge of products supported you in making the choices for your new bathroom. We would love to share your kind comments with Lynda and her colleagues and would appreciate it if you could contact our Customer Service team on either 0330 678 0267 or customerservice@cityplumbing.co.uk to provide us of the details of the branch that you shopped with.
Kind regards
Siobhan @ The Bathroom Showroom
Aintree Showroom Ellie *****
We recently purchased a bathroom from the Aintree Showroom where we dealt with Ellie who brought our dream bathroom to life. Ellie was a pleasure to deal with we can’t thank her enough for the time/effort and going the extra mile to help us get what we wanted. I would highly recommend visiting the Aintree showroom to anyone looking to purchase a new bathroom.
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Conor
Thank you for taking the time to leave us a 5 star review!
We are truly delighted to hear that Ellie was instrumental in bringing your dream bathroom to life. Knowing she was a pleasure to deal with and that her time, effort, and willingness to go the extra mile resulted in you getting exactly what you wanted is the highest praise we can receive.
We will be sure to pass along your heartfelt thanks to Ellie and the Aintree team. Your feedback confirms the exceptional service and dedication we strive to provide.
We hope you enjoy your beautiful new bathroom for many years to come!
Kind regards
Vicky @ The Bathroom Showroom
Victorian bathroom build
Rebecca was super helpful throughout, even managing to get us extra tiles from Spain at really short notice when the design had to change midway through.
A real high quality bathroom suite supplied and designed. It was great to see the 3D design of our bathroom in the showroom so that we could visualise the design before work started.
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Bobby
Thank you for taking the time to leave us a 5 star review!
We're happy to hear that you found our service helpful, especially with the tile changes. It's great that the 3D design helped you visualise your new bathroom.
Thank you for your positive feedback!
Kind regards
Vicky @ The Bathroom Showroom
Emma at City Plumbing
Emma at City Plumbing, Straiton, Edinburgh, her usual professional and friendly self. Agreed a new shower room refit with her ( she deal with us many years ago too!)
Happy to recommend Emma to anyone looking for a bathroom refit, her knowledge and advice first class!!
29. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi T.Muir
Thank you for taking the time to leave us a 5 star review!
We're happy to hear that you had such a positive experience! It's great to know that you appreciated the helpful advice for your shower room refit from Emma. Thank you for your recommendation! You can be sure your kind words will be shared with Emma and her colleagues at our Loanhead CPS branch.
Kind regards
Vicky @ The Bathroom Showroom
Amazing transformation
Big shout out for Rebecca showroom manager at City Plumbing Bury for transforming my bathroom and ensuite with incredible imagination and positivity.And for finding the amazing Phil and Dan of Property Medics to do the work.
28. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Luise,
Thank you for leaving us a 5 star review.
We are pleased to hear that our City Plumbing Bury branch provided you with not only excellent service, products and an installers to transform your bathroom and ensuite.
We will be sure to pass on the kind words and feedback.
Kind regards,
Juana @ City Plumbing Supplies
Ellie was very pleasant and took a lot…
Ellie was very pleasant and took a lot of care to understand our needs and preferences for our new bathroom and accomodated any changes. She liaised with us and then with our chosen installer before and throughout the build. The results were very good and showed originality of style in line with the particular “industrial’ context. We met her in August and work started and finished over September 2025
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Rosemary,
Thank you for leaving us a 5 star review.
We are happy to hear that Ellie provided you with not only excellent service and originality of style.
Hope that you enjoy your new space!
We hope to see you shopping again with us very soon.
Kind regards,
Juana @ City Plumbing Supplies
Bathroom renovation
We recently renovated the old bathroom in our house and after recommendation went to the Bathroom Showroom in Brighton.
Whilst we had an idea of what we wanted the final bathroom design to look like. Stephan designed it with our thoughts in mind, even coming up with suggestions for our new bathroom that we, as first timers doing something like this would not have thought of.
Stephan suggested products that he felt would be best placed to suit our small bathroom based on functionality, space and aesthetics, which we are delighted with.
Stephan put a great deal of time and effort into making sure we were happy and comfortable and it was a pleasure to work with him. We are thrilled with how our bathroom turned out. Highly recommend visiting if you are considering a bathroom renovation.
Many thanks Stephan for all you have done for us.
4. heinäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi,
Thank you for leaving us a 5 star review.
We are delighted to hear that Stephan at our Brighton branch provided you with not only excellent service and product suggestions but also the perfect design for your space.
We will be sure to pass on the kind words and feedback.
Enjoy your happy and comfortable space!
Kind regards,
Juana @ City Plumbing Supplies
Great service from Emma
Great service from Emma, went out of her way to get me the correct shower unit
23. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Stewart,
Thank you for leaving us a 5 star review.
We are delighted to hear that Emma at our branch provided you with a great service and went out of her way to assist you.
Enjoy your new shower unit!
Kind regards,
Juana @ City Plumbing Supplies
Great experience at City Plumbing Altrincham
After trying a few places to supply our new bathroom we settled on City Plumbing Altrincham and had a great experience from start to finish. Tim was particularly helpful and provided great advice and service throughout! Highly recommend.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Elizabeth,
Thank you for taking the time to leave us a 5 star review!
That's wonderful to hear! Thank you so much for choosing City Plumbing Altrincham for your new bathroom and for sharing your great experience.
We are delighted that we could provide excellent service for you from "start to finish." We will make sure to pass on your praise directly to Tim—he will be thrilled to know that his helpful advice and service made such a difference.
Thank you for your strong recommendation! We appreciate your business.
Kind regards
Tricia @ The Bathroom Showroom
Old bungalow, new bathroom
We relocated from Kent to Bude in February. Our lovely little bungalow required a bathroom upgrade. We visited the Bathroom showroom in Bude, and were warmly meet by Gemma and made an appointment to design our new bathroom. The planning experience was great. Gemma listened carefully to our needs, her knowledge of all the brands, products and styles was fantastic. The resulting 3D plan of the new shower room, no bath as we wished to future proof the room, allowed us to visualise the end result. Gemma recommended a bathroom fitter. Tweaks were made to the size of a couple of products. We now have have a modern, marble walled, shower room with gun metal shower and sink fixings, it looks fantastic! I wholeheartedly recommend Gemma and the Bathroom showroom.
12. toukokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Jenny,
Thank you for taking the time to leave us a 5 star review!
This is absolutely fantastic news! Thank you so much for taking the time to share such a detailed and glowing review of your experience with Gemma Lowe at our Bude Showroom.
We know that relocating is a big change, and we are thrilled that Gemma was able to make the process of upgrading your new bungalow's bathroom such a seamless and positive experience.
Gemma truly exemplifies the dedication and knowledge we strive for. It's wonderful to hear that her careful listening, fantastic product knowledge, and the use of the 3D plan helped you perfectly visualize your modern, "future-proof" shower room. We especially love the sound of your final design—the marble walls and gun metal fixings must look spectacular!
We are so proud to have Gemma on our team, and we will ensure this heartfelt recommendation is passed directly to her and her Branch Manager.
Congratulations on your successful move and your beautiful new shower room!
Kind regards
Tricia @ The Bathroom Showroom
Excellent, knowledgeable customer service
Tony and the staff at Bessemer Road, Cardiff have been excellent. Tony has designed a beautiful bathroom for us. He is very knowledgeable and extremely patient. Excellent customer service received and we highly recommend them.
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Catherine,
Thank you for leaving us a 5 star review.
We are happy to hear that Tony at our Bessemer Road branch provided an excellent knowledge based service with patience but also a beautiful bathroom. We will be sure to pass on your compliments.
Enjoy your new beautiful bathroom!
Kind regards,
Juana @ City Plumbing Supplies
I would highly recomend Easy Bathrooms
Having been at a standstill with our Bathroom for a year. We popped into Westwood Cross showroom and was so lucky to get an appointment with Kenny. His knowledge, patience, and willingness to help and advise has spurred us on. We put down a deposit on a new suite the same day, Kenny said go away and check your measurements and come back if you need anymore help. Needless to say we did have a change of mind on a piece of furniture but again a few days later the wonderful Kenny helped us out again with lots of advice, patience and proffesionalism. I really cant sing his praises enough. Thankyou Kenny.
13. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Karen
Thank you so much for taking the time to share your experience, and we are thrilled to hear that Kenny at our Westwood Cross showroom made such a difference for you.
Getting a bathroom renovation back on track after a year is a huge step, and it's wonderful to know that Kenny's knowledge, patience, and professionalism helped spur you on and get you to a point where you were confident enough to put down a deposit. It's exactly that kind of dedicated support we strive to offer our customers, even when it involves a change of mind!
We'll be sure to pass your high praise directly to Kenny's manager.
Kind regards
Vicky @ The Bathroom Showroom
Exceptional service and customer experience
Exceptional service and customer experience with Ellie and Josh at Liverpool/Aintree branches.
Creative, caring, proactive, attentive, effective and efficient. Absolutely delighted with the end results, I'd highly recommend
7. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Nik,
What a fantastic review—thank you so much for sharing your feedback!
We are absolutely delighted to hear that you had an exceptional service and customer experience with Ellie and Josh at our Liverpool/Aintree branches.
It means the world to us that you described their approach as creative, caring, proactive, attentive, effective, and efficient. That is exactly the high standard we aim for!
We'll make sure both Ellie and Josh receive this wonderful recognition. We are thrilled that you are absolutely delighted with the end results and would highly recommend us.
Tricia @ The Bathroom Showroom
Enjoy your new space!
Lynsey and her team were fantastic
Lynsey and her team were fantastic. Helped with all aspects of choosing my bathroom and everything was ready for installation on the date we needed them. Couldn’t have asked for more.
10. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Mary,
That is wonderful feedback—thank you so much for sharing!
We are absolutely thrilled to hear that Lynsey and her team were fantastic throughout the entire process. It’s great to know they were able to assist you with all aspects of choosing your bathroom and ensured everything was ready for installation exactly when you needed it.
Could you please contact our Customer Service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide the name of the branch you placed your order with.
We will certainly pass your kind words on to Lynsey and the rest of the team.
Enjoy your beautiful new bathroom!
Tricia @ The Bathroom Showroom
We love our new bathroom
Amazing experience with Lindsay, couldn’t have asked for more we absolutely love our new bathroom! Scott and the team were fantastic.
1. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi Jacqui,
That's wonderful to hear!
Thank you so much for taking the time to share your amazing experience with us. We're thrilled that you absolutely love your new bathroom!
Could you please contact our Customer Service team on 0330 678 0267 or customerservice@cityplumbing.co.uk to provide the name of the branch you placed your order with and
we'll be sure to pass on your kind words to Lindsay and let Scott and the team know how fantastic their work was. It means a lot to us that we could deliver a result you are so happy with.
Enjoy your beautiful new space!
Tricia @ The Bathroom Showroom
Suzanne in City Plumbing Abingdon was…
Suzanne in City Plumbing Abingdon was so helpful and made sorting out our new bathroom so easy. I would highly recommend a visit if you are thinking of changing you bathroom
23. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bathroom Showroom
Hi John,
We couldn't ask for better feedback!
Thank you for the five stars and great comments about Suzanne at our Abingdon branch.
It's wonderful to hear she made sorting out your new bathroom so easy.
We'll pass along your appreciation and your highly recommendation!
Kind regards
Tricia @ The Bathroom Showroom
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