City Plumbing UK Arvostelua 

Visited the Stockton branch was surprised by the help given by Ben who went above and beyond to help me with solutions to fix my toilet problem nothing was too much he was professional throughout with detailed instructions.
Well done Ben 👏

Ordered solar panels. They got delivered cracked. Just droped by the door.
No response from them via email.
Tried to reach them by phone but just being on hold forever.

A "City plumbing" member of staff at the Stockton branch, (Ben), went above and beyond the call of duty to assist me with a small problem I had with a purchase I'd made. I am very grateful for his assistance.

Lee at Beckenham was an absolute pleasure to deal with on our bathroom renovation. From the design through to the purchase and the final delivery.

Lee kept us up to date throughout the process and made our lives less stressful as a result.

Lee was never pushy throughout and completely understood our needs for our bathroom. Very happy, thank you

Ordered items were damaged in transit only got part delivery. Although it was the courier company at fault..I have been struggling to get a replacement..4 phone calls and apologies..still no replacement.Emails not responded to. Been told twice that replacements are on the way..wonder if it with ever happen.

Astonishingly bad customer service! I purchased 2 solar panels and one was extensively damaged on arrival. I contacted City Plumbing straight away and did not get a response from them till I raised a complaint via the payment provider I had used a week later. They promised a replacement was being dispatched that evening and would arrive in 1 to 2 days. More than a week later again, nothing has been delivered and they didn't respond to my message about it until I escalated with the payment provider again.

Outstanding Service from Phil at City Plumbing Telford!

I visited every store in Stafford Park and no one could help me find my boiler part, but Phil at City Plumbing went above and beyond. He contacted multiple suppliers and struggled for few miuntil he found the exact part for me.

His dedication and customer service is exceptional. Staff like Phil are an asset to any company - City Plumbing is lucky to have him. You won't find such commitment anywhere else. Very happy customer. Thank you Phil!
Branch: Telford TF3 3DN

Hands the best place for plumbing parts in the area.

Popped in this morning and was helped by a guy called Finn. Proper old school guy, funny and charming- a real credit to the business.

Richard, you absolute legend! Your solved my problem like a boss!
Thank you for your help!

Went to the Loughborough branch, needed a washer/valve for a Siamp toilet cistern, it took all of 15 seconds to sort it 👍 plus there was a promotion event and was given a free bacon cob, I spent less than £5 in store and got my breakfast too. It was that quick I didn't get the servers name. Cracking service well done.
Geoff

Being a DIYer, and er a bloke, I hate to ask questions or ask for help, but Dan at City Plumbing helped me brilliantly without me feeling akward/ useless and for that I commend him and City Plumbing !

Bruce was extremely helpful . He listened to what we needed in our new Bathroom. He than gave us multiple ideas for us to look at, he explained exactly how things would work. And he helped us choosing items within our budget. Alway tgere at the end of the phone should we need any advice. Even Delivering a part himself that arrived late . All the fittings were of great quality, other staff were also very helpful. Very happy with our new bathroom,. And at a very reasonable price.

Aimee at the Doncaster Lakeside branch is a credit to the company - welcoming, knowledgeable and helpful. She took time to explain all the details involved in designing a new bathroom and I’m delighted with the result. Thank you Aimee!

David at City Plumbing in Leith was absolutely excellent. We had a good idea of what we wanted and he helped us both refine and improve the design for our en-suites. All the fixtures are tasteful and of high quality. With the help of very professional builders he introduced us to, the final product was even better than we had imagined.

I would like to say a big thank you to City Plumbing Salisbury, and especially to Stewart and Benjamin, for their excellent customer service and support.

Throughout the process, Stewart and Benjamin were professional, helpful and always willing to listen and find a solution. They kept me informed, dealt with the issues patiently and went above and beyond to make sure everything was resolved properly.

I really appreciate their communication, understanding and commitment to getting things right. It was a pleasure dealing with them, and their customer service made a difficult situation much easier.

Thank you, Stewart and Benjamin, for all your help. Excellent service — highly recommended!

We have been delighted with the shower room suite and units supplied by City Plumbing. Moreover, we have been very impressed with the service that we received from Vikki at the Newton Abbot Branch. She was very attentive to our requests and clear in her explanations and has provided us with a very good value shower room.

This has to be the worst customer service I have experienced. I brought a plug in solar kit and one of the solar panels is not working. Going back to the 21st September was told they would send out a replacement the next day. Nothing arrived so emailed them 23rd, there has never been a response to email. Called again 25th and was told it would arrive the following Monday 28th , nothing has come. I have sent a further email on Monday and there has been no response.

I have never had a company that does not respond to emails like this and gives repeatedly incorrect information on the phone. I am now stuck with a very large solar panel that is not working

Update

I have had to call again 2nd October as the replacement still has not come. I was informed that it had been damaged although it appears no one was actually going to update me of this. On raising that none of my emails have had responses they have found all 3 emails promptly in the spam folder which I have never heard of a company having.
I have been offered a refund now and was promised an email, no email has of course come. So I will be calling back again it seems.

I placed an order online as my local shop had no stock and I was advised that it would be the quickest way. I placed and paid for the order on a Tuesday and was told (in writing) that my order would be ready on Friday. On Tuesday, still nothing, so I called their help line. What a disaster. After being put on hold, I was told that nobody was picking up the phone in my local shop and that I should try them to help. What is the point in having a central help line if they just fob you off? I then sent an email and got a very swift reply saying they would try and help me. Now two days later I'm still waiting for that help, I still don't have the parts I ordered and paid for and no one has been able to tell me if or when I'll ever get them. I certainly won't be using this company again

Ordered online
2 x solar panels and one was damaged. They could not replace them as apparently out of stock but on phoning around they were in stock in other branches. Let that go and was advised to order and alternative - after having to phone a separate department. ( more expensive panels ) got the PLU code to order again online and the PLU did not exist. Another phone call later and transpires they had not updated their website. I asked when the damaged panels would be collected and my refund given via email - twice with no response.
Delivery driver turned up to collect them with no notice and could not access them so I rearranged collection myself. Still no word on my refund. Still no new panels - total shambles.

Ordered 2 x Storage heaters online and they arrived without bricks. I rang and was told by an advisor that I would have to order brick’s separately from the manufacturer (Dimplex). These were going to cost an extra £430 and I had already spent £1500 for 2 heaters. On checking the prices online the heaters were listed twice at the same price but one said including bricks and the other didn’t mention bricks at all. I rang back again because why would I want to buy storage heaters without bricks !!!

Luckily when I phoned the second time, I spoke to a lovely lady called Vicky in Customer Services. She was very helpful and arranged for the bricks to be sent to me free of charge. I would like to say what an asset she is and thank her very much.

I would suggest that the online description and prices are checked for Dimplex Quantum heaters as it was very confusing- why 2 heaters same price - one with bricks as the other just the heater casing ?