I ordered the items that I wanted which were delivered very quickly and the quality of goods is excellent. I did order to items by mistake and contacted Bathroom House to return and request a refund.... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Purchase a hot water tank for my hot tap along with spare filter. Just under 1 year old and started to trip the power out. Contacted bathroom house about this problem and all they have done is fob me... Näytä lisää
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put... Näytä lisää
Yritys on vastannut
Terrible service. Ordered a tap only for the warm water not to work on it, have to call a plumber out and despite numerous exchanges they still continue to bat back and forth with excuses defending... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Bathroom House is a rapidly growing Omnichannel UK bathroom retailer, supplying branded products and in-house designs to suit all needs and tastes, offering Click & Collect and great delivery service nationwide and worldwide, supplying branded products and in-house designs. We are passionate about bringing real value into our customers' lives and businesses. One day it may be sending a replacement basin tap to one of our customers in the Highlands. The next day it may be supplying 120 bathroom suites to a Hilton hotel in London. No job is too big or small either way because we are passionate about providing the highest quality bathroom products for the home and commercial sectors. We are also committed to giving our customers the best prices possible. We continually check the market to help keep our prices competitive, which is excellent news for you. Not only do you receive unbeatable quality, but you also receive unbeatable prices! Our easy-to-navigate website has thousands of quality products, including modern bathroom suites, traditional bathroom suites, bathroom furniture, washbasins, bathroom taps, shower mixers, shower enclosures, bathroom heating, lighting, mirrors, kitchen taps, accessories, and plumbing parts. Once you have found the products you are looking for, we can offer excellent delivery options, including a next-day delivery service or click-and-collect from our trade counter. What's more impressive is the aftercare you receive should anything go wrong. Our dedicated customer care team will be available to help you.
Yhteystiedot
Unit 6, Hermes Road, Gillmoss Industrial Estate, Stonebridge East, L11 0ED, Liverpool, Yhdistynyt kuningaskunta
- 0151 458 0466
- hello@bathroom-house.co.uk
- www.bathroom-house.co.uk
3,6
Keskitasoinen
603 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 79 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Products arrived swiftly
Products arrived swiftly, as advertised and in great packaging so no damage
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for your great feedback!
We’re delighted to hear that your order arrived quickly and exactly as expected. It’s also great to know that the packaging did its job and everything reached you in perfect condition.
We really appreciate you taking the time to share your experience and hope to serve you again soon!
Great suppliers of bathrooms
Good people to work with, we only had bathrooms supplied from here, but everything was sorted quickly. Any hiccups were dealt with promptly.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom-House.co.uk
Thank you so much for your kind words and for taking the time to leave a review!
We’re really pleased to hear that you had a positive experience working with us and that everything was handled quickly and efficiently. It’s especially great to know that any hiccups were resolved promptly—that’s exactly the level of service we aim to provide.
We truly appreciate your support and hope to work with you again in the future!
Rubbish Quality bad return process
I purchased a concealed shower valve only to realise how rubbish quality it was when it arrived. I only had to open the 1st box containing the rain shower head which had gritty unsmooth edges. Definitely not for me.
Once a return request was sent had no reply even though they say they reply in 2 days.
Took issue with PayPal. BATHROOM House partial refunded me. Deducted £70. They have made a video recording of unboxing the return box. All i can say its the most pathetic thing I seen.
They have made out that the shower rail is damaged. In the video you can see the unboxer is strugging with the shower rail and its off the cameras view. This doesn't prove anything.
If you think this nonsense cant go any lower then your wrong. They say i tried to fit the shower rail. Bear in mind this is a concealed shower so 1st the valve would need fitting. Then the moisture borads would go on. Then the wall would be tiled. See my point. So i tried to fit the rail without even fitting the valve. OK. I think the stupidity speaks for itself.
Do yourself a favour and avoid. Many other reviews say the same thing. Obviously a recurring theme here.
Good companies dont have to write an essay when replying.
Thankyou to PayPal for refunding me the full amount. They saw sense.
11. huhtikuuta 2026
No problems
No problems, all delivered on time, and no damage delivery driver very good and the shower screen as advertised
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for your kind review! We’re really pleased to hear everything arrived on time and in perfect condition. It’s great to know our delivery driver made a positive impression, and that you’re happy with the shower screen. We appreciate your feedback and hope to serve you again in the future.
Waste of money
Ordered a shower riser for my shower valve but it didn't fit. Asked for a refund, staff said they'd try issue one but spent days on emails suggesting other products instead of a refund. I've ended up keeping the item which is no use to me and staff at this company wasted my time on calls. I would not recommend buying from them because you'll waste your money.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom-House.co.uk
We’re sorry to hear that you’re unhappy with your experience.
From our review of your order, the issue raised relates to compatibility and the product is not suitable for your requirements. We understand how frustrating it can be when something doesn’t fit. We have a sales team available that can advise on product sizes and compatibility prior to purchase. Our listings also have this information so that you can check compatibility prior to purchasing items with Bathroom House.
Your first contact with us regarding a return was made outside of the 14-day return and cancellation period. This means a refund was no longer applicable under standard return terms. However, despite this, we understand that you chose a product that was unsuitable for your requirements and offered to accept the item back as a gesture of goodwill and provide a credit note so you wouldn’t be left out of pocket. Credit Notes are valid for 12 months from the purchase date.
We also took the time to suggest alternative options to try and help you find a suitable solution, rather than leaving you without support.
We appreciate that this may not have been the outcome you were hoping for, but we do aim to apply our policies fairly and consistently for all customers and go beyond your minimum consumer rights by offering to return the items outside of the 14 day period.
If you would still like to proceed with the return under these terms, please contact us directly and we will be happy to assist.
Delivery shortage and slow response.
I ordered a thermostatic bath filler with shower attachment plus a bath waste / overflow attachment on 26 Feb for next day delivery. Despite all being in stock when ordered, when picked the waste was out of stock. I agreed to delay delivery by one week. Shure enough one week later shower turned up but no waste. It has taken until today (15 April) following numerous emails, photos etc for them to admit that the waste was not shipped. Apparently initially all of their warehouse records etc showed that it had shipped so I guess their warehouse needs some attention.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom-House.co.uk
We’re very sorry to hear about your experience, John, and we appreciate you taking the time to share this feedback.
From what you’ve described, it’s clear that your order was not handled to the standard we expect. While we did initially advise of a delay due to stock availability, the subsequent issue with the missing item and the time it took to resolve is not acceptable.
We understand how frustrating it must have been to have to follow up multiple times and provide additional information, particularly when the item should have been supplied as part of your original order.
We are currently reviewing this internally to understand how this occurred and to prevent similar situations in future.
Thank you again for your feedback.
15+ Days Waiting - Zero Response on Faulty Oslo Shower Unit
I am extremely disappointed with the lack of after-sales support from Bathroom House. I purchased an "Oslo Chrome Deck Mounted Thermostatic 3 Way System". This unit has been plagued with issues since installation.
Initially, the diverter was faulty (which they did replace), but now the main tap has developed a significant leak that pools in the bathtub. I emailed their support team 15 days ago and to date, I have received nothing but an automated response.
What is most frustrating is their automated "warning" that sending a chaser email will move you to the back of the queue. This essentially leaves the customer in "support limbo" with a faulty, leaking product and no way to get an update.
Under the Consumer Rights Act 2015, I am entitled to a product that is of satisfactory quality and fit for purpose. This tap is neither. I am still waiting for a resolution and a replacement cartridge. I hope this public review finally prompts a response from someone in the team.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for your patience, and we’re really sorry for the delay in getting back to you.
We’ve recently been working through a backlog, which has now been reduced to around 7 days. We can confirm that we have contacted you today to move things forward with your issue.
Please rest assured that we take all product concerns seriously, and we will always work to get them resolved as quickly as possible. We appreciate your understanding and the opportunity to put this right.
Excellent quality & a good price they…
Excellent quality & a good price they also look good in antique brass.
25. maaliskuuta 2026
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for your kind words! We’re really pleased to hear you’re happy with the quality and value. The antique brass finish is a favourite of ours too—great to know it looks just as good in your space. We appreciate your feedback!
Quick and professional service from…
Quick and professional servuce from order to delivery
25. maaliskuuta 2026
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for your kind words! We're delighted to hear that you experienced quick and professional service from order to delivery. We truly appreciate your support and look forward to serving you again in the future.
When trying to order a replacement part…
When trying to order a replacement part for our shower unit Lydia was amazing in helping and supporting me. She really went the extra mile to ensure that the issue was resolved and the shower unit put back to full working order. Lydias' customer service support was truly excellent. She was patient, kind, and helpful. She is a real asset to the company. Thank you Lydia!!!
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom-House.co.uk
Thank you so much for your kind words! It was truly a pleasure assisting you with your shower unit, and I’m really glad we were able to get everything sorted and back to full working order.
Your feedback means a lot, and I’m so pleased to hear that you felt supported throughout the process. If you ever need any further help, please don’t hesitate to get in touch—I’d be more than happy to assist.
Thanks again for taking the time to share your experience!
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for your kind feedback! We're really pleased to hear that you're happy with the wet room shower screen.
Safety concerns and zero communication – Avoid!
I purchased a hot water tap from Bathroom House, and the experience has been a nightmare. Since installation, the water has a persistent, foul chemical/plastic taste that makes it completely undrinkable. Despite the company’s claims that the tank is stainless steel, there is no evidence of this in the product documentation, and the taste suggests otherwise.
Worst of all, the company has completely ignored my attempts to resolve this. I have reached out multiple times to arrange a return for this faulty item, and I have met a wall of silence. It seems they are happy to take your money but disappear when their product fails. It is unacceptable to sell a product for human consumption that is clearly unfit for purpose and then refuse to communicate. Save your money and your health—shop elsewhere.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for taking the time to share your feedback—we’re really sorry to hear about your experience and the frustration this has caused.
We take concerns about water quality and taste extremely seriously, and what you’ve described is unusual and not the experience we want any of our customers to have. In some cases, a chemical or plastic taste can occur if the system hasn’t been fully flushed after installation or if a filter has not been fitted, but this should always be clearly addressed and resolved with proper guidance and support.
We’re also very concerned to hear that you feel your attempts to contact us have gone unanswered. That’s certainly not the level of service we aim to provide, and we’d like to put this right as quickly as possible.
As we’re unable to locate your order details from this review, could you please get in touch with us directly at hello@bathroom-house.co.uk with your name and order number? If you’re unsure of the order number, your postcode will help us track this down for you. We’ll prioritise your case, review the product with you, and arrange a suitable resolution—whether that’s troubleshooting, replacement, or return.
We appreciate you bringing this to our attention and would really like the opportunity to resolve this for you.
Great shower and quick delivery
Great shower and quick delivery. Item packaged well and as described.
24. helmikuuta 2026
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for your great review! We're so pleased to hear that you're happy with your shower and that it arrived quickly, well packaged, and exactly as described. We really appreciate your feedback and hope to serve you again in the future!
Vastaus yritykseltä Bathroom-House.co.uk
Thanks for taking the time to leave your review Michael :-) its really appreciated!
Great price
Great price , the delivery was really good and the product is absolutely first class . Very satisfied with everything. Would recommend order again no hesitation.
23. helmikuuta 2026
Vastaus yritykseltä Bathroom-House.co.uk
Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the price, delivery, and the quality of the product. It's especially great to know you’d recommend us and would order again without hesitation, that means a lot to us. We truly appreciate your support and look forward to serving you again soon!
Great service and pricing
Great service and pricing. Also great communication to advise of order progress.
23. helmikuuta 2026
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for your wonderful feedback! We're delighted to hear that you were happy with our service and pricing. It's great to know that our communication kept you well informed throughout your order. We truly appreciate your support and look forward to serving you again in the future!
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for your kind review! We're really glad to hear that you found the ordering process easy and that your order arrived promptly and well packaged. We appreciate your support and hope to serve you again soon!
Missing parts. Never replied to my emails
I bought a shower tap and 1 attachment was missing.
I contacted them and chased but no replies.
I have booked a plumber and I eneded up buying the extra part costing me another 50£...
Not really ideal and terrible customer experience and service.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom-House.co.uk
We’re very sorry for the missing part and the delay in getting back to you.
Im happy to see that replacement parts were sent to you, and we apologise for the inconvenience caused.
Please contact us directly if you need any further help.
Ordered a shower payed for it then got…
Ordered a shower payed for it then got a email next day saying out of stock so they sent me an alternate one that I was grateful for. However just had a message of the customer I fitted for saying it’s leaking not happy the hose has failed so emailed them today to send a replacement and fingers crossed they will but I’ll report back if they do.
Well thank you much appreciated great service.
26. tammikuuta 2026
Vastaus yritykseltä Bathroom-House.co.uk
Hi Lee, Thank you for yoru review. A replacement hose has been dispatched to your customer on a next day service. We also have an item on back order for you that Lydia has been waiting for a response on. Please can you contact her to discuss :-)
No communication & poor quality
Purchased the Bailey chrome bath shower mixer tap & rigid shower riser kit. Quality of the pipework felt quite plasticky and some of the shower head holes appear to be blocked. The Flexi hose connecting the tap outlet to the bottom of the riser pipe was too short and restricted the height of the riser/waterfall head, making it only suitable for people of a height of 5'4" and under.
Contacted bathroom house about a longer hose - no response received whatsoever. Had to purchase a pipe extension from another supplier - this pipe was much higher quality than the Bathroom House riser pipe.
Left a review of the product on the Bathroom House website which was "submitted for review" and was never posted - leads me to believe they don't post honest reviews if they aren't 5 stars.
Wouldn't buy from here again.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Bathroom-House.co.uk
Thank you for your feedback. We're sorry to hear about your experience.
We've searched our inbox but have been unable to find any emails from the address provided in your review, so it's possible your message may not have reached us. Please feel free to contact our customer service team directly with your order details and we'll be happy to assist.
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