Bath & Body Works Arvostelua 

I ordered several candles in the mail,opened the box and the top candle was broken. I was so disappointed 😞

I placed an order via the website. I had plenty of time for arrival as it is a gift. When it arrived everything in it is wrong. I contact customer service and am told they will reship my items. When I try to check the status 2 days later there are all kinds of error codes. I then call back and am told that the representative failed to do it correctly and this person will fix it. I am told I will get an email in 24 hours confirming this and promised the express shipping I paid for will still be honored. Well 24 hours later no email and am still unable to check the status for all the error codes. Their shipping sucks!! Won't be using their products again.

I placed an order to pick up in store, as the order showed it was in stock at my local location, and my order was cancelled the next day due to lack of stock locally. I spent $10 on shipping, expecting to have my order in time for a staff Secret Santa event. Unfortunately, Bath and Bodyworks insists on using Purolator and my order did not arrive in time for the event. I am still waiting for my order, and the order is stuck somewhere in my province with no updates over the last few days. I will not be ordering anything from their website ever again.

I made a purchase and was given an estimated date that changed 5 times within 2-3days without any information as to why the date was being changed. My items were purchased on 12/12 and was gi en a estimated date of 12/18-12/20, 12/24 then 12/26 which is unacceptable. Once I called to make a complaint and advised I DO NOT WANT ANOTHER GIFT CARD because I will NEVER SHOP in your store again. And I will NEVER RECOMMEND IT 2 A FRIEND!.

ordered item 6/12 ... no contact order not sent and when you call their line it cuts out after being on hold for 10 minutes. Tried 3x! I am contacting australia fair trading and reporting them!…

Sub par at best. The only reason I’m even leaving ONE star is because you can’t submit a review without doing so. Stepping into the Rivergate location (Charlotte, NC) is like stepping back in time-a time when there was a separate entrance for “Coloreds”. I’m not sure if I’m misgendering anyone, but the “lady” at the front entrance is better suited in the stock room-away from paying customers. She greeted everyone except the black and brown patrons. However, as soon as “she” saw me browsing the 3 wick candles, she made it her business to ask what I was looking for. Not, could she help me find anything, if I was shopping for anything or anyone in particular, no hello, just literally stammered, “What are you looking for?”. I specifically came to purchase 3 wick candles. “She” immediately redirected me to the smaller, $16.95 candles, admonishing that the 3 wicks were $27.95. Maybe YOU, sir/ma’am/thing, cannot afford what you’re selling…but I could even purchase YOU if I so choose. No one in the store was friendly, let alone professional. I’m a real estate investor and lease nearby commercial properties to several businesses. Treating people poorly is never acceptable, and this brief review is only the beginning.

I am extremely disappointed with this company’s service. My order was canceled on November 24, 2025, yet I still have not received my refund.

I never received any email notification to pick up the order, and the company didn’t even bother to call me, even though I provided my phone number when I completed the online order form.

After I found out that my order had been canceled, I contacted customer service five times. Every single time I was told the same thing: that they would “look into my case” and that I would “surely receive the refund.” I was also told to wait 3–5 business days for the refund. It is now December 15, which means I have been waiting over four weeks, and still nothing has happened.

This is an unacceptable way to treat a customer. The lack of communication and accountability is highly disrespectful. I am requesting not only my refund but also compensation for the stress, time, and effort I have spent repeatedly calling and following up on my case.

Canceling an order without notification and then failing to issue a refund after multiple follow-ups shows a serious lack of professionalism. I would not recommend ordering from this company.

Hi,
I received your orders. However, I am not happy with one produce as the lid is not closed. Thus, the thing is becoming dry and not in working condition. require to solve the issue ASAP. See the attachment and response soon.

Zero stars. I can’t get any help on an order that arrived damaged. It says it is not delivered and it is.here. Then it says delivered but not registered as delivered in the system. So I have to check back. I have a box of broken glass and no help. I would never buy a a thing from this company again

Ordered candles from Bath & body Works when I receive my candles was broken spoke to a representative. That was very rude. Making noise put me on hold for 7 to 10 minutes. I called back again and spoke to another agent and he was nice and friendly and he replaced the candles that was broken I just received them today thank you Bath and body Works. I really would appreciate if they would monitor the calls that come in from the customers. Some of the representatives are very rude.

EVERYTHING THEY'RE DOING IS WRONG. An old white man running a women's centric store is a BAD IDEA, especially when it's profits over people/preference. They joked a few years back about being recession proof. I hope 2025 showed them just how wrong they were. They sat up in those board meetings telling share holders they'll give us less discounts, raise prices, and we'll pay. They will do it simply because THEY CAN - BECAUSE WE'RE TOO HOOKED TO QUIT BUYING. IMAGINE THAT... THEN, THEY CALLED US GRIFTERS FOR BEING DISCOUNT DRIVEN BUT WHO DF IS PAYING FULL PRICE FOR DOLLAR TREE QUALITY?! They destroyed the rewards program. I have 12 to use, and don't even GAF. There's nothing to get besides stinky, weak, chemically infused body care. THE MESS MAKES ME ITCH. I don't even have sensitive skin. It's just that bad. It's all just carcinogens in a bottle with the tiniest bit of weak fragrance. They raised costs, cut Sitel out, sent CS overseas where no one speaks English/doesn't even like Americans, changed their 100% love it or return it guarantee to basically lowest selling price - no swaps, no returns, stop bothering us. They've implemented denials on damage due to freight forwarding... AKA UPS/POST OFFICE/FEDEX handling deliveries. WHO DF ELSE IS SUPPOSED TO DELIVER? A BRANDED BBW VAN?! They're not Amazon. BBW needs to file that claim with insurance, and send replacements. That's NEVER a customer's job. The products are DATED. IT'S GIVING WALMART ON THE PACKAGING AND THE QUALITY. IT'S BORING!!! AND EXPENSIVE AT THAT! I wish I could design for them for just a month. They're destroying a company I have a whole group around... a group with 100s of thousands of people. EVERYONE IS BORED. WE'RE ALL FED UP. WE'RE OVER THEM. It's so heartbreaking to watch their downfall. We love our candles. BBW body care is TRASH. They spend sooooo much money developing garbage NO ONE WANTS OR ASKED FOR - just look at the blended candles for 2025 Candle Day! They are literal gag gifts! WHY?! WALMART HAS THAT COVERED YEARLY AND AT $5/POP! They're the candle equivalent of fart spray in a decoy glitterbomb bait box you set on your step for porch pirates. I can't count the people who had negative physical reactions to sniffing them! Then, they had the caucacity to have ruined the rewards program where we spend $100 to earn 1 low quality thing just to squander profits on BS like that?! Half of the store is mess NO ONE WANTS, NOR BUYS... THAT NO ONE ASKED FOR AT DF ALL. They have boring old people running the show, and using profits as a driving force. They are NOT listening to their loyal customers. They are tone deaf to everything. Candles should last longer, not burn in a day, or be completely warmed out in 2. Candles shouldn't be scentless, and only for ambience. They're SCENTED candles. Lately, they're giving us wax... just wax in ugly boring poorly designed labels. The selection of boring is overwhelmingly endless. Bring back 16.95, or even 18.95 rewards, on everything. Not all of us uses dollar store body care, and single wicks aren't worth the glass they're in. I mean, they even excluded pocketbacs... even the $2 ones! Nothing is selling unless it's damn near free. They give more leeway to thieves filling baskets than to paying customers! WE MISS WHAT BBW WAS. WE HATE WHAT IT IS. We don't need crazy expensive body care that doesn't work, gives us rashes, and smells like Grandma in 1972. There's far too many perfume brands these days... we don't even need them for body care. Cut the lineup down. Where are the gourmands? Improve on the quality with the money saved. Make candles stronger, cuter, and not $30-$50. Remove old holders no one wants. Those accessories are dated, and we're not paying that price. Kohls brands/Yankee are doing it better for accessories. There's so much wrong with the new BBW that it's a shell of what it once was. Many of us old fans are just holding on, clinging to hope, as our spending habits move towards brands that hear their customers, have kept CS in the states, and offer better selections and pricing. It's giving Jaclyn Hill TikTok rant on why she can't connect. BBW IS NO LONGER RELATABLE OR RELEVANT... WHAT'S WORSE IS THEY DID IT TO THEMSELVES. CORPORATE GREED MEANT MORE THAN THE PPL WHO KEPT THE LIGHTS ON - US, THE CONSUMERS. There's so much coupon fraud right now because they inadvertently created a market for it by cutting out coupons to consumers. They're literally slow. They bit all the hands that fed them... no, they chewed off both arms. MAKE THE CHANGES. LISTEN TO YOUR CUSTOMERS.

I ordered candles last year and two of them arrived broken. I sent candles as gifts this year... Just received a call that they arrived broken. This might bey last year!!!!!

Kauri Irska (sp?) was the worst agent I’ve ever worked with at Bath and Body works, left me unread for 20 mins and then left the conversation without and feedback to my order issue.

I love their how they market their products on social media. It makes me curious about their newest products even though I’ve been buying from them for 10 years already!

Ok so I purchased 20 plus items about 2.5 weeks ago. They claimed to have been delivered on the 5th but I nvr received my package. Absolutely nothing. I tried to get in touch with the company via customer service, no response. They kept putting me on to "violet". I told it I needed to speak with a associate, it kept asking for my info so that it could do so and once I did that, it just prompted me to start the hell over and I was nvr able to talk with and associate. I'm so fed up. This is my last resort. I can not blv that a company so large would treat it's customers this way. Some were gifts and now I'm out 110+ US dollars. They don't care. If someone had told me that first hand I would not have blvd. I'm shocked and extremely disappointed on top of being upset! Never again!

I placed an order got a confirmation number and it never shipped but my gift card was charged. I had to call 2 times and spent over an hour on the phone. The 1st rude person hung up when I asked to speak with someone else. I was told it was a "failed" order and my gift card would be refunded. It was not. Use a credit card so that you can dispute the charges and keep your money.

I placed an order during the major candle event and received an email that my entire order was damaged. I called the customer care line and the representative stated I would get a refund. She could care less that I waited for a while before I could shop online to get a variety of candles that were Christmas gifts. The experience was horrible, and I won’t do it again.

Bath and body is the worst , there customer service us so horrible , they hiring people that cant speak English. Imagine for the past two weeks I've been calling and requesting to talk to a supervisor regarding my order ,they have you on hold for i hour plus and then hanging up the phone .I will never purchased anything from this store .My experience was very terrible ,never gotten my order and lost hundreds of dollars .These people is ridiculous

The most iritative wash gel a have ever seen, after 2 or 3 use my skin was really damaged because i am alergic to the ingredients.I made an allergy on my entire body.I do not reccomend to alergic people or anyone with sensitive skin.

Sono veramente schifata, non saprei come altro definire la mia esperienza. A parte il fatto che l'ordine è arrivato dopo 11 giorni, ben 3 prodotti su 6 sono aperti e senza sigillo, guarda caso sono i prodotti che come profumazione erano vaniglia più qualcos'altro ; evidentemente sono dei resi (qualcuno si aspettava un profumo diverso e dopo averli aperti li ha restituiti ) per i quali non si sono presi neppure il disturbo di verificare che fossero non usati e li hanno prontamente rifilati ad un altro acquirente; non faccio neppure il reso perché sarebbe a spese mie. Ripeto sono disgustata, mai più acquisti da questo brand