Barons Farnborough BMW Arvostelua 

I had my Mini serviced along with the MOT in September. On booking this service I was not offered a courtesy car and when I queried this a couple of days before the appointment I was told it wasn’t an option and as the car would be with them all day I would need to make my own arrangements to and from the dealership-so not a good start! On dropping off the car, I was instructed to use their check in machine as they are now paperless but unfortunately everyone had disappeared when I had trouble with the machine not working properly and couldn’t drop off the key. On querying a rough time for pick up I was told before 5pm?!? I was phoned later for permission to fit new wiper blades as mine had split but otherwise everything else was ok. However after taking the car home I discovered when it next rained that the wiper blades were still split-they had forgotten to change them. I also discovered the locking wheel but was missing. I contacted the dealership and was told to bring it back in and they would fit them for free and look for the locking wheel but ‘Fitting for free’ still meant nearly £60 for wiper blades and the locking wheel nut was not found. This wasn’t their fault as they use a universal wheel nut-so i can only conclude it must have just vanished by itself. Will not be using this dealership again!

Wasted time!!! Few weeks ago I have agreed that I’ll sell my car to BMW and Matthew George called me over the phone. He offered me a price and said please come over and the price could possibly go higher. The money offered was £24500 over the phone. I have explained that my car is in immaculate condition (new tires, full service done , BMW car eye 2-dash camera etc) . Next day I went to the shop.. I spent almost 2 hours in the traffic. Another hour in the shop to hear from him “ we can offer you a maximum £23500!!! Ridiculous!!! Last week I sold my car to another BMW dealership for £26000!!! You wasted my time!!!

Laura, Vicky and the Mechanic that sent me the video of my vehicle health check gave me the best experience of getting a car fixed! BMW Barons hindhead is the best dealer and most helpful dealer, i went to. my family has bought 3 cars from them so far and more to come. Honestly paying £100 more than a normal mechanic is worth it!

Purchased a used X3 from Barons Hindhead in Jan 2019. Did a p/x plus some cash and the balance on a PCP. Was advised categorically that the PCP was fully flexible and that I could pay off lump sums of any value, any time. That proved not to be the case as BMW Finance had a completely different interpretation of "flexible". I queried this back with Hindhead but frankly they were not interested. This created a huge headache, weeks of issues with BMW Finance, the Financial Ombudsman and ended up hitting me with £2K in unexpected costs.

I also had the balance of service plan. Had one service a couple of months after purchase - fine. Booked in Jan 2021 for another service at Farnborough - told then about mileage and service plan but when I arrived they refused as vehicle not quite due. I advised due to numerous short journeys due to lockdown, I would like the service. They refused unless I paid then they would service. I advised I had in effect "Paid" already through the service pack, but NO. I tried again in March as vehicle was now closer to mileage point but when (after three emails and no response) they finally called, they advised there was no service pack against the vehicle despite them telling me back in January it was valid until May 2021. They cannot/will not explain why.

I will never use again and will use an independent or other dealer. Like other I have spoken to, they are dismissive and arrogant. They will also lose service income on my wife's Mini and my daughters BMW. What goes around, comes around as they say.

Good car though (so far)!

Barons Farnborough:

I bought a 340i M Sport Shadow Edition from Richard Thorne. Really good service. On the day of collection they did a special reveal and took the sheet off which I was not expecting with it being a used car. Really impressed and responsible with Covid guidelines. Would recommend Richard as a salesman as isn’t like most I have come across.

I have just cancelled the service of my BMW, at Barons,Farnborough which was due tomorrow. When i booked ( over 4 weeks ago ) i was promised a courtesy car to get to work. They wanted my car in at 8.00 am and to keep it all day and the price for this standard service was quoted at £955.00 !!!. When i rang to confirm, i was told, no courtesy car, no lift to work !!. This is the second time that Barons have failed. I have now booked with Synter at Ascot, for a while you wait service that will take 1.5 hours. My advice is never use Barons, they are only interested in selling very expensive cars, with zero after sales service.

Aside from one or two replacement part jobs, I have only ever had servicing and warranty and recall work carried out at Barons Hindhead and Barons Farnborough. My first warranty issue took 9 months to be addressed from the time of reporting the issue, and during that time my vehicle lost around 1.5k in depreciation. Most recently, I authorised Barons Hindhead to complete the outstanding work from that warranty issue whilst carrying out a safety recall job, and I am still without my car to this day. I have been without my 2013 car for around 120 (yup... 120) days now, and the garage have not provided me with replacement transport. I have not found the dealership to be professional or transparent and I would not recommend them to anyone.

They have now refused to do any further work on the vehicle despite stating initially via email: "We will get the car fixed and then we will advise you once this is ready”.

Visited dealer to enquire about purchasing a car for my daughter. We were both able to test drive a car.

We then got into negotiations on price and PX. The arrogance shown was amazing. Ther eis no margin in a second hand car - not what websites say about buying or part exchanging the same car through a dealer.

The PX price for our current car was way less than the trade price. Way off on cost to change.

The salesman promised to discuss with manager and call that evening. no call. We called the followind day to be told he wasn't working and they would leave a message to call back first thing the following day. No call we had to chase them. He admnitted he had forgotten he had promised to call.

They clearly want a quick easy sale. Any objections or challenges are disregarded.

Atrocious customer service. Avoid!

Excellent service, highly recommended used cars dealer!

Barons Hindhead.
Unprofessional, untrustworthy and by far the worst dealership I have ever left my car with.
They damaged my wheel, tried to say it was the wheel locking nuts causing the problem and that they had to charge for new ones. All turned out to be a lie and they had just damaged the wheel!
I’ve had BMW’s for years, but will never go to a Barons ever again!

Avoid the sales team like the plague as they are very shroud and dishonest!

You’ll be told you’ll be looked after? ‘ however this is clearly not the case!

Items were added to an agreement I didn’t approve.

The car I would liked to have purchased was over price by £3000.

I was lied to with regards to who decides the APR%.

And the salesmen tried to sell me a car for more than it cost new three years ago.

Do not believe a word they tell you and double check everything before you sign anything as the sales team will try there hardest to con you in ya deal that isn’t financially viable!

was looking to sell my mini. Found an advert which claims they buy any mini for either cash or part exchange. Made an enquiry and received a response saying happy to help with part exchange. I advised I wasnt looking for a new car - just to sell and was told they werent buying any cars currently. I advised that was different to the advert and was told they have enough stock. He offered to escalate to the Sales Manager who would be in touch with me shortly. This was Monday - Im still waiting. False Advertising.

Barons Bodyshop Hindhead.
The worst repair garage I have ever experienced!
From my first contact with them to the actual completion of the work! Which isn't actually completed because they have had a bacķlog.
The first appt I was given for the guy to assess the damage to my car and prepare the quote? The assessor came and he was not aware of the booking (the one star is for him as he carried out the assessment and did the quote) we also ageed at that meeting that my car would be collected from the Ash Vale garage. I accepted the quote booked it in for the work to be done and was told the car could not be pick up from Ash Vale. I pointed out that this was what had been arranged. A few days later I got a call saying that they were overbooked and i arranged a new date and had to go through the same rigmarol again. Just a few days before the car was booked in for the work to be carried out I received an email, guess what? asking if I had authorised for the work to be done? I was hoping to get my car back today as originally agreed and have been told it will be delivered to the Ash Vale garage on the 6th Sept! Outrageous! and Barons should feel embarrased at offering such a rubbish service. I will never use this garage again . Trish Crawford

I have been a customer with Barons for 10 years, 3 years ago I took out finance on mini countryman for my husband.

We decided to see if we could trade it back for another roughly 3 years later, this is when I found out the finance agreement was wrong (this was my first lesson in trust) do not trust anyone.

The mileage we asked to put on the agreement 16,000 per year, but looking into getting a new car I spotted that the last sales agent had only 8,000 per year. So I questioned this immediately as why it was 8,000 and all my previous vehicles had been 15,000 and we had upped to 16,000 to factor in trips to see his dad as he is not well at all.

Remember I've had a 10-year relationship with this dealership and had built a trusting relationship with them which at this was starting to fade.

So my finance termination was coming near where I could get out it according to Barons, So Barons came up with plan to sell me another car and would CLEAR the outstanding mileage & termination fee!

So went in to look for another vehicle, because though they are trying to it fix this for me..............oh boy I was so wrong.

We picked a car, they got the figures from MINI financial services to terminate the agreement on the old car, giving them to figure to clear this vehicle.

Then they worked out the excess mileage would be about £1000, they then would give me £2000 to pay both the mileage & termination fee.

So I followed their instructions on how to start termination, phoned Mini Financial services and started Termination.

Got my Termination paperwork through and completed this, again this wasn't without its problems.

The car was collected from Barons where I left it when I picked up the new car.

BCA collected the car and did the inspection and sent the report back to MINI Financial Services.

The invoice came from Mini financial services, for the excess mileage, they had calculated that we owe them £1559.79

So termination of £1170.56 + £1559.79 = £2730.35. As you can see that Barons were £730.35 adrift from what they said would pay off the old vehicle and not cost me a penny!!

In fact, on more than one occasion they said I might have an extra couple of hundred pounds from the deal......how wrong were they.

At this point, I feel I need to point out that my inattention was to merely correct what they had done wrong in the first place and NOT benefit from the deal at all as they implied to me.

So upon receiving the invoice and getting a slight shock at the cost of excess mileage, I emailed the lady who dealt with all.

Their response was after giving them the invoices to look at as they asked to see them.

"sorry there is nothing they could as the deal is now done"

Once again I left out of pocket!!

Even while I write this review they are trying to make this my fault.

So as you can see the second lesson in trust, trust no-one!

As far as I am concerned this is my relationship over with Barons and my advice to anyone going to buy a car don't!!

100% not recommended, not trustworthy either.

The only why Barons can rectify this now is they do what they stated they were going to do and that is pay off the old vehicle!

My car LF13OGG had been serviced at Barons Farnborough on 6 Jun 19. It’s not been used since the servicing and the last few days the whole of cockpit/driver seat cab has been flooded to ankle high. Tried to dry it up with towels/sponges but the water keeps coming out I suspect from the bottom of the accelerator paddle.

Tried to book a quick observation/check but the Servicing Department says there is no appointment available until 23rd of Jun. This is so inconvenient that I cannot drive this vehicle until it’s rechecked which is in my view your tradesmen’s negligence (loose nuts/valve) which only happened after coming out of your garage and the gentleman on the phone today didn’t have the courtesy and willingness to call in for a quick observation. I find it very unhelpful and couldn’t careless attitude. I am a regular customer since 2005 and this is a bad experience.

If you can arrange an earlier appointment, that would be appreciated.

Happy to review my first approach with BMW BARONS Farnborough Customer service below.

The start wasn't great, and we all know first impression matters especially when you are buying a car from BMW approved dealership, but I'm glad to say they did make it up to me in the end. after few phone calls and emails everything was solved and they have been very helpful in finding a solution to resolve the issue.

I just wanted to thank Mark Althorp - Head of Business (Barons Farnborough BMW & MINI) for your skill and equanimity in bringing this matter to a close and look forward to doing business with you again in the future.

I would recommend and use them again if needed.

Barons Bodyshop Hindhead; we had a repair done recently to our car and the experience we had was excellent. Communication was clear and efficient and the repair was done well, even though it was tricky and they were up-front with me about it. It was arranged to be done in less than a week from calling to finish and they even picked up our car and brought it back. Our car came back cleaner than when it was taken in!!

Purchased a car from the Barons BMW dealer. The experience was superb, one where I felt consulted on the purchase rather than sold too. Freddie is an asset to the dealership.