Balfe's Bikes - Fulham Arvostelua 961

Great experience

They are consistently helpful and efficient - a great place to go to with your bike

Very ample offer and good advise, very happy with the service provided!

Listened carefully to what I needed and acted on that quickly.

I went to get a service on a Saturday morning (having called during the week to say what I needed and was advised to drop it off)and met a dismissive terse man who I think was called Simon.
When asked what the issues with my bike was he did not let me fully explain before interrupting and talking over me. I would not describe him as friendly.
I explained that I needed my bike back by Tuesday if possible as it is my workhorse. and was told this should be fine.
Someone called me that same afternoon to explain what parts were needed and I gave my approval to go ahead with the work. I received three different quotes by email and verbally. The final price was now double the £75 I had expected to pay. my bike was not ready on the Tuesday so I had to spend money to get to work. No one called to say it would be delayed. I called the store and was told, "They are doing the work right now". Not very reassuring.
the next day I went to collect the bike and waited a considerable amount of time in the shop without being acknowledged. "Simon" was discussing a sale with a customer and did not even look at me. time was running short for me to get to work on time, so I politely said, "I'm sorry to interrupt, but I'm here to collect my bike and need to get to work". I dismissed quite rudely by "Simon" who didn't call anyone else to help; did not apologise for the wait; and said, " I can't interrupt what I'm doing". Then ignored me again.
Luckily someone else happened to come up the stairs at that time, so I was able to collect my bike.
Whilst the new parts had been fitted well, I was disappointed that my kickstand was still hanging off with a missing screw and when I rode away my bike seat kept shifting from side to side.
Not sure I would go back to the Fulham shop ever again.

Had very informative bike maintenance workshop, friendly staff

Great staff and great prices.

Staff are friendly and extremely professional and give great advice.

Excellent service, knowledgeable staff.
I interacted with several members of staff and found them all to be so helpful.
And more importantly no hard sell, I knew my bike needed more work than I could afford at the time.
I’m back on the road and will definitely be using them in the near future.

I arrived in the pouring rain with a bicycle that had a puncture just before closing time. The two gentlemen were very kind and helpful and advised they would try to sort the puncture out the next day. I was very grateful to them. Thank you

Customer service. My request was a bit complicated because I wanted to use Cycle scheme to buy my bike. The person who received my emails was extremely helpful, going out of his way to make the process as simple as possible. He answered my queries quickly and explained what was happening at each step of the way.

Helpful, fast.

Quick, friendly and knowledgeable. Highly recommend

Consistency excellent whether it’s a big purchase or a small fix

The staff made a big effort from start to finish. They allowed me to properly check I was comfortable with the new bike and sent regular updates.

My bike feels brand new since it’s service with Balkes. it works so much better and it runs very smoothly . A lot of time and meticulous care was taken. I am delighted with the result.

Bought some components to upgrade my bike. Excellent customer service. Sharukh was extremely helpful throughout the process. Would recommend this place.

really helpful. built the bike for me and suggested new parts that woudl be good.

The staff are very nice and hepful and I do like my bike.