I had not heard of this company prior to being guided to them by my granddaughters Christmas wish list. The ordering process was easy, although processing time was longer than I expected, however this... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Really happy with the look of the Easter craft activities I purchased but they wont be used until Easter. I have always been happy with previously purchased craft products Ive had for Grandma craft t... Näytä lisää
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Only stockist I could find with the speciality art material I needed. Good pricing, great range, prompt despatch. My only criticism is the size of the box the items arrived in - 2 x A4 packets less th... Näytä lisää
My rating is based on the company’s service & not the product as unfortunately the product never arrived. My order was promptly processed arriving in Australia within the published timeframe then dis... Näytä lisää
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Yrityksen tiedot
Tietoja yrityksestä Baker Ross Australia
Yrityksen kirjoittama
Arts & Crafts
Craft Activities
Toys
OFFERS
Contact Us
Inspiring creativity since 1974
We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.
We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!
Exclusive Products
With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.
Money back guarantee
All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.
Yhteystiedot
4,0
Hyvä
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great range, good prices
Only stockist I could find with the speciality art material I needed. Good pricing, great range, prompt despatch. My only criticism is the size of the box the items arrived in - 2 x A4 packets less than 1cm thick were rattling around in a box nearly 20cm deep!
27. syyskuuta 2024
Great products
Great products, thank you! Very happy with the order. Able to get craft items I can’t get elsewhere.
Delivery took a little longer than stated, I didn’t realise it was coming from overseas. But otherwise very pleased with the service & products & will use again.
19. syyskuuta 2024
First time shopper
Hoppy to shop online and receive exactly what was described in a timely manner
20. syyskuuta 2024
Saattaa käyttää tekoälyn apua vastauksissaLue lisää
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
I ordered novelty stamps for children
I ordered novelty stamps for children. They were to be used on the back of childrens hands where I work as a small reward for completing a task or general good behaviour. We have stamps that look exactly like the stamps you have online but the stamps from you work great on paper but are useless on skin so was disappointed. That's the reason for the mid range review. Service was great, delivery time was great, cost was great, but product fell short of my expectations.
18. syyskuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hello Mark,
We appreciate you taking the time to share your feedback.
We understand your disappointment that the stamps didn't perform on skin.
However, please kindly note that these stamps are to be used on paper and card.
Our apologies for any inconvenience.
Kind regards,
Cindy.
very efficient delivery
18. syyskuuta 2024
Baker Ross is affordable
Baker Ross is affordable, provides a wide range of products and delivers quickly.
12. syyskuuta 2024
Several of the stickers were stuck…
Several of the stickers were stuck together and hard to peel apart. This affected the appearance of some of the stickers after they were separated.
9. syyskuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hi Amanda,
We understand your frustration with the stickers sticking together.
We strive for the best quality and are disappointed to hear about this experience.
We appreciate your feedback and will take it into consideration as we work to improve our products.
We will also be contacting you via email to help further.
Our apologies for any inconvenience.
Kind regards,
Cindy.
I wanted to place an order using a…
I wanted to place an order using a discount code. When the code wouldn’t work, staff quickly sorted it out and I was able to get my supplies! Thank you!
30. elokuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hi Katie,
We're so glad to hear that our staff was able to help you get your supplies with the discount code.
We appreciate your kind words and are happy to hear that you had a positive experience.
Many thanks
Lynn
Baker Ross Ltd
Great products
Great products. Good customer service. Delivery was reasonable considering it came from overseas.
29. elokuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hi Lauren,
Thank you for your kind review!
We're thrilled to hear you enjoyed our products and customer service. We appreciate your understanding regarding the delivery time.
Best wishes
Lynn
Baker Ross Ltd
Should have been clear that product came from UK, not Australia!
The product was fine although smaller than anticipated but I was disappointed that it was not made clear that it came from the UK. The address was in Australia. I wouldn't have ordered something coming from the other side of the earth. Please make this clear in your description.
27. elokuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hi Catrine,
We appreciate you taking the time to share your feedback.
We understand your disappointment about the product's size and origin.
We do advise of where we are based, in 'Our Story', which can be found on our website.
However, we value your feedback and can only sincerely apologise for any confusion caused.
Kind regards
Lynn
Baker Ross Team
I ordered Fathers Day craft and it…
I ordered Fathers Day craft and it arrived 2 weeks after the event 😔
22. elokuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hello Carol,
Thank you for your message.
We understand your disappointment that the Father's Day craft arrived late.
We strive to deliver orders on time and are sorry that this did not happen in your case.
We value your feedback and will use it to improve our delivery processes.
You can also send back your items to us if you no longer need them for a refund.
Our apologies for any inconvenience.
Kind regards,
Cindy.
They were exceptionally helpful with my order
They were exceptionally helpful with resolving an issue with my order. The product was quick delivery and products were of a high standard
20. elokuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hi Kate,
We are so glad to hear that you had a positive experience with our team. We strive to provide excellent customer service and are happy to hear that we were able to resolve your issue quickly. We appreciate your kind words about the quality of our products and the speed of delivery.
Best wishes
Lynn
Baker Ross Team
Vastaus yritykseltä Baker Ross Australia
Hi Sharon,
We appreciate your kind words and are glad you were satisfied with your recent purchase.
Kindest regards
Lynn
Baker Ross Team
Still yet to receive package almost two…
Still yet to receive package almost two weeks after ordering and need it for Tuesday very disappointing
10. heinäkuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hi Amelia,
We very much appreciate, the time you have taken to leave us your review.
On looking into this for you, I can see that your parcel was assumed as lost in transit unfortunately.
We therefore under these circumstances, issued a full order refunBd.
I would like to offer my sincere apologies, for any inconvenience or disappointment caused on this occasion.
Kindest regards
Lynn
Baker Ross Team
Misleading - not an Australian business
I was disappointed to realise this is not an Australian business despite being a .com.au site and calling itself Baker Ross Australia - the products were shipped from the UK and close inspection shows it is a UK business. I do buy from overseas when necessary but I don't like being misled.
18. kesäkuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hi Zehra,
We appreciate you taking the time to share your feedback.
We understand your disappointment about the origin of the products. We strive to provide clear and accurate information about our business and products.
We do advise on our website, of where we are based and can only apologise if you feel this is misleading.
Kind regards
Lynn
Baker Ross Team
First order and it’s 5 star
This was my first order and I’m impressed with the speed of the dispatch and delivery, the quality of the packaging and the quality of the goods. We’ve purchased ceramics and pens for my nephews as a Christmas in July craft.
9. heinäkuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hi Angela,
Thank you for your kind review. We're so glad you were happy with your first order. We appreciate your feedback on the speed of dispatch and delivery, the quality of the packaging, and the quality of the goods. We hope your nephews enjoy their Christmas in July craft.
Best wishes
Lynn
Baker Ross Team
Vastaus yritykseltä Baker Ross Australia
Hi Helena,
We appreciate you taking the time to share your positive feedback. We're glad you enjoyed your experience and found something new to discover.
Kind regards
Lynn
Baker Ross Team
Great gliders for kids
Great gliders for kids. Easy to put together, fly well and sturdy. Fast delivery. Great service.
1. heinäkuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hi Jeanette,
We appreciate your kind words, and are thrilled to hear you had a positive experience with our gliders. We're glad they were easy to assemble, fly well, and are sturdy. We strive to provide fast delivery and excellent service, so we're happy to hear we met your expectations.
Best wishes
Lynn
Baker Ross Team
Allow extra time for delivery
The order took a very long time to arrive. However when it eventually arrived the products were good. Order placed on 6th June. Did not arrive until 13th June. Request for review arrived before product delivered.
6. kesäkuuta 2024
Vastaus yritykseltä Baker Ross Australia
Hi Joanne,
Thank you for taking the time, to leave us a review.
I can see, that your order had arrived within the delivery window as expected, between 5-7 working days.
Our delivery times are set as a guideline only, as we are reliant upon third party couriers. Unfortunately, we are not in control of any time that a parcel may be presented or held in Customs I am afraid.
However, it appears that the delivery did take place on the 6th working day.
I am pleased to hear, that you were happy with the products you had purchased, and hope that you enjoyed them.
I apologise for any disappointment or confusion caused.
Kindest regards
Lynn
Baker Ross Team
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