Baby Birds Arvostelua 

Highly recommend! I have purchased multiple items from here as it’s my closest baby shop. Everyone is super helpful and lovely. Ais helped me the last time I was in and went above and beyond to make sure I had the right buggy, even letting us check the size in our boot.
Will always shop here and recommend to friends

I ordered a Silver Cross number bar on 21st January expecting a 1-2 day delivery as confirmed with the order. I’ve called up chasing this as nothing was received by 10th Feb. They said that because it’s out of stock they have just sat on the order. Now that I have chased, they will contact SilverCross to order the part which is likely to also be out of stock. Absolute Joke! It’s taken them 3weeks and me chasing to realise they need to do something. Then when I gave asked for a refund, I have been advised it will take 7-14 working days - there is no logical reason for it to take up to 3 weeks to receive my money back.

Ordered 30/12/25 for a mid January deliver. Still waiting.

Asked for refund. Ignored. Still waiting.

DO NOT ORDER FROM THIS COMPANY.

Please take my advice and order from a reputable retailer like John Lewis.

This business is completely shambolic and not worth your money. They sent the wrong item and it has been nothing but hassle trying to arrange delivery of the correct one, with repeated chasing of their customer service team.

I am heavily pregnant, and they are refusing to dispatch my baby’s mattress until they receive the incorrect item back. I binned the packaging upon opening (not expecting an item so simple to be incorrect!) it’s been weeks and I still don’t have a mattress for my baby and I am having to go to the hassle and expense of obtaining packaging big enough to fit this incorrect item in order to (hopefully) receive the item ordered.

Their mistake has resulted in unnecessary stress and inconvenience at 36 weeks pregnant. Please avoid!!!

I ordered a car seat on 21st January and paid £256 upfront. The website stated a delivery timeframe of 7–15 days. This is an essential safety item for my toddler.

I am waiting for this car seat to arrive, and after numerous emails and calls, I have been informed that it should arrive by the 11th of February. Communication is incredibly poor with this company, and if I do not receive the item by then I will have waited over 15 working days for it to arrive.

As a working mum on a low income, this was a significant and necessary purchase. Having such a large amount of money taken upfront with no communication or delivery is extremely stressful.

The lack of communication and failure to meet the stated delivery timeframe has been very disappointing. Based on my experience, I would not recommend this company.

After receiving poor service from a bigger store, I recently purchased a Silver Cross Cove bundle from Baby Birds and had wonderful service from start to finish! The staff were friendly and very knowledgeable about the products and my bundle arrived a lot quicker than I first thought. I’m so pleased I went for a smaller independent store, thank you Baby Birds for giving me such a lovely experience during a stressful time

After a few issues sorting delivery Baby Birds went above and beyond to get me my item in time . Thank you so much !

We had a problem with a stroller which was soon rectified. Baby Birds were very good, we soon got to speak to someone, which was great. In our case it was Adam, who was courteous and dealt with it efficiently.

Good service! Found the set we wanted, purchased it and received it within the time scale stated. Got exactly what we asked for. No issues here. :)

Terrible service - I ordered the Tonie Box 2 in teal and a character for my little boy with his Christmas money as they had a good deal on and the day after I placed my order I received a email to say that there had been a error with their site stock update and this item was now not available and offered a different colour instead, I instantly replied asking them to cancel the whole order as we wanted that precise colour and then herd nothing back, I then had to send a further few emails asking them to please cancel the order and still herd nothing so I decided to call their customer service number and spoke to a friendly member of their team who apologised for the delay in responding as they were dealing with a email backlog due to the busy period, I then had to confirm my cancellation of my order again with a email response to the email from that customer service team member then a few days later still received another email asking if I wanted a different colour Tonie box which I promptly replied with a no thank you please just cancel the order, it seems like the packing team and customer service team don’t speak to each other, anyway just over 2 weeks later I received my money back, personally I feel this should of been sorted a lot quicker as it was their fault. Sadly I will never order from them again due to this issue

Cheap enough site but delivery was slow and a 7-10 day delivery took a month. I know that there was a closure for Xmas but don’t state that it will be 7-10 days and then not give any further communication or acknowledgement of the closure to customers. I then had to do the chasing after Xmas and after a few emails they said they ‘should be expecting stock’ that week, which is ridiculous because clearly regardless of Xmas it wasn’t in stock anyway. Then all of a sudden it was being dispatched the next day.
Although it was the cheapest way of getting the product I needed I wouldn’t order from them again as the delivery and communication was poor and other people say this in reviews so it’s obviously a common theme

Don't buy anything if you need it in a hurry. I have been waiting 2 months for my car seat to arrive. It would have been nice for the company to have told me the item had been delayed, instead I have had to chase them. From looking at other reviews, it seems to be regular practice. Still not sure if the car seat is coming or not....
I see they have run a recent competition to win some mittens if you give a trust pilot review.

Ordered a car seat on 23rd November. After it went on backorder, Baby Birds advised via email on 29th November that stock wouldn’t arrive until late December. We replied within minutes to cancel the order as we needed the item sooner and purchased elsewhere.

Our cancellation request was ignored. (Proof was sent of our cancellation email being sent to their customer service email address despite them trying to claim they didn't receive it ....)

Despite chasing again, we then received a DPD dispatch notification around midday on 8th December. We immediately contacted Baby Birds asking them NOT to ship the item. Instead of attempting to stop the shipment, customer service spent hours arguing over email about whether our original cancellation request had been sent — while the parcel was actively being processed. Only at 4:45pm (over four hours after we first contacted them that day) were we finally told they had raised a Return To Sender request on the parcel.

Over 11 emails in one afternoon and not once did anyone take ownership or meaningful action to stop the order - at least not until it was too late.

Requests to speak to a manager were brushed off. We were later told they “don’t offer management calls” and that complaints can only be raised by repeating information already clearly visible in the email thread — name, order number and reason — which felt deliberately obstructive.

This is some of the worst customer service I’ve experienced. No accountability, no urgency, no escalation process, and no customer care. Judging by the number of recent 1-star reviews, this clearly isn’t an isolated case.

Avoid if you value your time, money and sanity.

Excellent customer service! I was trying to order a pram for international shipping and Meg was very helpful in answering all my questions and setting up the order! Was very responsive with back and forth emails ensuring I got exactly what I was trying to purchase! Great experience for me with this company.

I had a terrible experience with this company. I waited almost two months for my order, which I eventually cancelled. Every time I asked when my order would be shipped, I was given false promises. The website also listed incorrect product availability.

Bought a few things from baby birds and have been pleased with the purchases

Never heard of this website before, but really pleased with my experience. This was the only place I could find my item in stock at a reasonable price. The order was easy to place, and my item arrived quickly. Very happy with the item. Thank you!

I have been trying to return a faulty Tonie box 2 since 21st December. As they were closed over the Christmas and new year didn't get very far. Just wanted to return asking for instructions and returns label. Received an email from them on 31st December passing the buck, telling me to contact Tonie direct. I did this and Tonie emailed to say as it was bought from a third party - baby birds, it was their responsibility to refund or replace. Tried to contact them on 5th January by phone numerous times throughout the day and all I got was their Christmas closing recording. I have sent them order number and serial number as requested and they have now contacted Tonie. What a waste of time when Tonie have already said it was their responsibility. Dragging their feet and I'm absolutely frustrated and unhappy with the customer service. Takes them 3-4 days to get a response and not even able to speak to someone on the phone. Emailed them last week for an update from Tonie (waste of time as I know their previous response). No response to date. Please don't purchase from baby birds. They take your money and that's it. Crap customer service. I am Left with a Tonie box bought for my granddaughter for her birthday before Christmas and it's unusable. Putting in a complaint now to trading standards.

Products are exceptional and great customer experience!