Aviapartner Arvostelua 

Disorganized, unfriendly, unapproachable. First, they lost my luggage, then a week later they sent it to the wrong city. They refer all problems to the airline. They only provide an email address for contact, but they don't read emails because there are no replies. If you can, avoid them. I could call them all sorts of nasty names, but that wouldn't achieve anything because they have protected themselves from their users. Everything they stated in their Company values turned out to be a lie.

Potremmo definirli una barzelletta ma arrivare in Italia dopo un lungo viaggio ed essere abbandonati il 25 dicembre da Airfrance (loro degni compari) in mano a questi signori non fa molto ridere. Dopo 4 giorni i miei bagagli ancora non risultano consegnati, ricevo una mail in cui mi dicono che il corriere non è riuscito a fare la consegna (non sarebbe stato in grado di individuare un supermeraco di 600 mq aperto con orario continuato al centro di una piccola città) e quindi ora mi devo fare 5 ore di macchina tra andata e ritorono per recuperare il mio bagaglio perche loro non consegneranno. Avaipartner e Air France sono un matrimonio perfetto per rovinare le vacanze con l'aggravante che almeno Air france in futuro potrò evitarla questi c'è il caso che te li ritrovi pure di nuovo in mezzo.

Suite à la récupération d’un objet perdu à l’aéroport de Toulouse-Blagnac, Avia m’a indiqué par mail une facturation de 15 € pour le retrait.

Sur place, malgré la présentation de cet engagement écrit, le montant demandé a finalement été de 30 €, le tarif annoncé par mail étant qualifié “d’erreur”.

Aucune excuse ni solution n’ont été proposées.

Je regrette ce manque de transparence et le non-respect d’un engagement écrit, qui ne correspond pas à une relation client correcte.

Here's a concise version for an online review:

"Terrible experience on BA8460 from Amsterdam to London City (1 Dec 2025). AviaPartner staff were rude and unnecessarily forced us to check small carry-ons despite plenty of overhead space. Travelling with a small child, no consideration. The blonde female staff member ("Emily"? I think this was a false name) was dismissive and mocking of passengers.

Totaal geen schema. Meer dan een uur wachten op je bagage terwijl de andere vluchten die later werden gelost wel doorkomen. Waardeloos.

Nose que requisitos se necesitan para trabajar con esta empresa, pero deberían de escoger a gente que tenga calidad humana y que empatice.
Cogimos un vuelo muy temprano, en el aeropuerto de Málaga,el chico del mostrador, colombiano y de nombre Jhon no pudo ser más maleducado, no tuvo en cuenta que teníamos un bebé con nosotros, nos apartó porque según él no aparecía la maleta y después de aguantar sus malas caras y hablarle mientras nos ignoraba aparecieron. Con lo cual necesita volver a hacer el curso porque se le olvidó como funciona.
Además no sabe comunicarse bien en inglés y te exige que hables en español, menos mal que yo sé porque mi pareja no es española, creía que para trabajar en el aeropuerto se requería un mínimo de idioma.
Si todos los días tiene esta actitud, que sepa que más de una vez le pondrán reclamación por su ineptitud.

Ongelofelijk wat ik meemaakt..
Vertrek op 7 september j.l. vanaf the hague airport-barcelona.
Betaal transavia 85€ om ervoor te zorgen dat mijn koffer op Barcelona arriveert.
Wat gebeurt er koffer kwijt met mijn kleding en andere spullen.
Uiteraard direct aangegeven, komt er 3 dagen later een bericht dat mijn koffer gevonden is, wordt je een koffer aangeboden met een totaal andere naam, en niet eens mijn koffer.
Blij gemaakt met een dode mus.
Uiteraard kleding en andere spullen moeten kopen in Barcelona alsmede een nieuwe koffer kosten 520€.
Claim ingediend 2 weken geleden, Uiteraard binnen 5 dagen nemen ze contact met je op, niets dus.
Voor de goede orde hoe groot je bedrijf ook is, of wat dan ook dat geld wat ik betaald hebt gaat gewoon terug komen, want jullie verantwoordelijkheid voor een veilige aankomst van mijn koffer.
Dit soort bedrijven denken boven wet te staan, vertel dat maar aan de rechter.
Bah bah bah bah

Adrianus Vogel dat je mijn naam niet vergeet!!!

El dia 24 de agosto el vuelo que salía de Madrid para ir a Craiova Rumania, hubo un problema con el checkin online ,intentamos que nos den info.en cambio nos encontramos con una señora déspota, mal educada que no puede estar trabajando atención al cliente.
Es mas se le unió otro personaje de la misma empresa dándole la razón.
Señor@s sabeis lo pero de todo??
Casi no volamos porque a la señora no le daba la gana.
En la vida me he sentido tan humillada y insultada yo y mi familia .
Estoy pensando en poner una denuncia policial.
Creo que es encargada o algo parecido y su nombre es algo como Lola o Loli.
A la aerolínea puse una reclamación pero solo se quedó en eso.
Una vergüenza

On 24 August 2025, at Gate 7 for Ryanair flight FR1799 (Toulouse–Lisbon), I experienced humiliating and intimidating treatment from Aviapartner ground staff.

The gate was announced late, boarding was chaotic, and staff argued with almost every passenger. While other travelers with much larger bags were allowed through, I was singled out at the end of the queue, pressured under threat of ticket cancellation to pay an additional bag fee. They withheld my passport and phone, demanded my credit card number, refused electronic payment, and even gave me “30 seconds” to comply. The whole situation was stressful, humiliating, and completely unprofessional.

Witnesses, including Ryanair cabin crew and other passengers, confirmed the behaviour was unacceptable.

Afterwards, I sent detailed complaints directly to Aviapartner — to the Managing Director, the HR Director, and the official email provided by Toulouse Airport. I was completely ignored. No acknowledgement, no investigation, no reply.

By refusing to respond, Aviapartner shows that it not only tolerates but effectively encourages such behaviour from its staff. This lack of accountability damages both passengers and the airlines they represent.

Ruimschoots op tijd op schiphol. Naar de incheckbalie. Er staan 2 mensen. 2 dames en 1 heer achter de balie. De twee dames pakken hun spullen en gaan weg. Er stonden ruim 20 passagiers te wachten. De jongen achter de balie deed zijn best maar hij zat maar alleen. Toen de mededeling dat we niet meer konden inchecken. We worden omgeboekt naar een latere vlucht. Naar de balie van Avia partners. Er zitten 2 dames. Moeten we 170 euro pp betalen. Terwijl de mensen die bij de andere dame omboeken niet hoeven te betalen omdat het de schuld van hun was. Nog nooit zo iets absurds mee gemaakt. Nu zijn wij de dupe van het personeelstekort van aviapartner. Zij hebben hun zaakjes niet op orde. En de passagiers zijn de klos

Very bad attitude in Brussels Airport, very rude staff

Amateurs, 40 minutes to deliver luggages of the smallest plane I ever see.

I have just had the worst experiene with Aviapartner serving a Transavia flight from Seville airport.in Spain. Our.daughter who is below 12 and travelling with her aunt is not allowed to check in online, while her aunt has completed all the process. We have asked for assistance at the.check in desk and nothing has been provided. We have been faced by totally unhelpful and unsympathetic staff who have basically ordered us to join the massive check.in queue- We have no bags to drop.and it's only because the airline Transavia does.not offer the.option of online.check in by our.daughter that we find ourselves in this situation. It.is really unacceptable that they can't offer any assistance, including supervisor 308, who refused to provide her name and was useless. And we are paying the equivalent if not more than a full service flight! Transavia should find other providers!

Il servizio dei bagagli smarriti è inqualificabile. in aeroporto un solo addetto per sbrigare le lunghe pratiche con file di 15 persone: un'ora e mezzo per poter avere i documeti per la consegna del bagaglio a casa. Dopo due giorni mi chiamano dicendomi che sarebbe arrivato: ho aspettato tutti il giorno invano senza ricevere nessuna chiamate. il giorno successivo, il corriere ha deciso di saltare la mia consegna poichè non voleva portare il bagaglio a casa, nonostate io avessi terminato la chiamate dicendgli vedo cosa posso fare. Ho provato a chiamare innumerevoli volte... la linea cade in continuazione. Ad oggi il bagaglio con tutti miei effetti personali è tenacemente custodito da Aviapartner.

Sta je op Schiphol staat er bij de vlucht van Lissabon dat de eerste bagage op de band ligt... Band draait niet... Geen bagage
... Een grote puinhoop

Negli ultimi anni, ogni volta che ho volato da o verso l’aeroporto di Bologna, ho riscontrato gravi inefficienze da parte del servizio a terra gestito da Aviapartner. In più occasioni siamo stati costretti ad attendere a lungo, sia in pista che sull’aereo, perché veniva mandato un solo autobus per il trasferimento dei passeggeri, costringendo a giri multipli in condizioni spesso scomode e sotto il sole.

Oltre al disagio logistico, ho anche assistito a episodi di maleducazione da parte di alcuni autisti, e in un caso specifico — durante un rientro dall’Albania — ho subito atteggiamenti chiaramente scortesi e discriminatori da parte di un autista con atteggiamenti razzisti.

È inaccettabile che una ditta che gestisce un servizio così cruciale in un aeroporto internazionale operi con così poca professionalità. Sarebbe auspicabile che l’Aeroporto di Bologna rivedesse le assegnazioni di questi appalti, considerando la qualità scadente del servizio offerto.

Il L&F di Pisa (Consulta Italia controllata da Aviapartner) ha in mano i nostri bagagli da 50 ore ma ancora non sono stati in grado di consegnarli ad un corriere per recapitarceli.

La colpa la danno al "corriere", evidentemente l'hanno scelto a loro immagine e somiglianza.

No contestan a los correos. No me cogieron el PIR y estoy todavía esperando una contestación. Muy poco profesionales. Sigo esperando contestación

If I could give zero stars, I would. We’ve been waiting over 15 hours for our luggage after receiving confirmation that it had arrived at Malaga airport, and yet, it’s still nowhere to be found. Trying to reach customer service was an absolute nightmare; it was as if they didn’t exist. Endless calls, no responses, no updates, no help whatsoever. I have never encountered such an astonishing level of incompetence and disregard for customers in all my years of traveling. It honestly felt like once they got our money, they couldn’t care less what happened next.
This experience has been beyond frustrating and stressful, completely ruining what was supposed to be the start of a relaxing trip. The total lack of communication and accountability is truly unacceptable. This is, without question, the worst airline I have ever had the misfortune to fly with. Trust me, avoid this company at all costs. I will never, ever book with them again.