Avant Homes Arvostelua 

Andrew, the Site Manager at Avant Homes Darrach Fields, is a genuinely kind and helpful person. He is always available to listen, resolve issues, and support homeowners whenever they need assistance.

When we first moved into our home, we experienced several issues, but Andrew worked hard to get everything sorted and made sure we felt comfortable throughout the process. If it hadn't been for Andrew, we would probably still be dealing with many of those problems today.

A huge thank you to Andrew for his dedication, professionalism, and willingness to help at all times. He truly goes above and beyond for homeowners, and we really appreciate everything he has done for us.

Moved in Hackett Grange this June! Kieran was super helpful in getting the move pushed through and giving weekly update on the process!!!

We’ve had a great experience so far at Darach Fields (in our new home five weeks). All the Avant staff have been really helpful. In particular our Site Manager, Andrew has been amazing - so friendly and no job is to big an ask! Hugely appreciate all his help.

Marked down one star as we had a fairly big water leak through our fire alarm on our fourth day in the house which wasn’t ideal. Avant out of hours were super quick to send a plumber to assess within a couple of hours and then site staff came a made good any damage the following day. Really appreciate the quick response so would have been 5 stars if we hadn’t had that issue.

Otherwise we’re so impressed with the quality and build of our new house! Thank you so much Avant!

We can’t thank Janice and Caroline based in the current Dundee site enough for all their help and support these past few months. They’ve went out their way to make things as easy as possible for me and my mother and we are beyond grateful. The company as a whole appear to have a very family-focused ethos and adjust their business style to fit the needs of each customer. Very appreciative- we are so happy in our new home :)

We bought a new home at Darach Fields, Glasgow, last year and, unfortunately, our experience with the aftercare service has been disappointing.

Since moving in, we have reported several snagging issues. While some have eventually been resolved, it has required constant chasing on our part. We still have a few outstanding issues that were reported over 10 months ago and 6 months ago respectively.

Communication has been the biggest frustration. We are repeatedly told there is a backlog and that the issues will be reviewed, but no timescales are provided. After each enquiry, communication often stops for weeks until we follow up again.

We understand that delays can happen, but we expect better communication and a clearer plan for resolving outstanding issues, especially when purchasing a new-build home. The lack of proactive customer service has been disappointing and has taken away from what should have been an exciting experience. our experience has been one of delays, poor communication, and having to continually chase for updates since last year.

Update as of 9th July after Avant Home’s comment - we’ve provided the requested information to Trustpilot.

Edit : 12th July
We provided our details on 9th July but have not received any further communication from Avant since then. This is exactly the kind of delay in communication we've been referring to. It is both disappointing and frustrating.
We also called customer services and were told someone would get back to us within one day, but we are still waiting for a response.
During the buying process, the sales team gave us plenty of attention. However, once the sale was completed, the level of customer service changed completely. It feels as though customer satisfaction is no longer a priority.
Based on our experience, we would not recommend Avant Homes to anyone.

Thank you to Rhiann at the Acklam Site, who was so helpful, knowledgeable and friendly to us today, when we visited to view the show house and to find out information on the site and available properties - nothing was too much trouble 😊

Our experience with Avant Homes has been incredibly disappointing from the moment I collected the keys on 26th June at Odette Point.

Buying a new home should be an exciting experience, but instead it has been stressful, exhausting and completely overshadowed by issues that should never have existed on a brand-new property.

When we completed, the house was not in a satisfactory condition. There were numerous defects and safety concerns, including protruding nails from the flooring, screws sticking out of external grates, a broke front door and back gate that would not lock, missing items, damaged finishes, incorrectly installed tiles, missing shower components, poor workmanship throughout and even rubbish left in drawers, chewing gum in the sink and an upstairs toilet that someone had left human feces in. We also discovered that the drainage channel at the threshold was only cosmetic rather than functional.

To make matters worse, work still had to continue after legal completion, meaning we have not yet been able to move into the property. I have three young children, aged 2, 4 and 7, and I work remotely, so the disruption to our family life was significant. What should have been a fresh start has become weeks of appointments, tradespeople, chasing updates and rearranging our lives.

One of my biggest concerns has been the rear garden. I paid extra for this plot but i was disappointed to discover just how steep it is. Avant's response was that I should have understood the gradients before purchasing. However, they themselves later had to install four to five additional steps at the front of the property because of the steepness of the plot. If experienced builders could not fully anticipate the finished gradients, it seems unreasonable to expect purchasers to do so. We were only told of this change days before we were due to complete, so had no option but to accept it.

Communication has also been frustrating. While individual members of staff have been polite and have worked hard to resolve defects, we have often felt that our concerns have been minimised rather than genuinely understood. We appreciate the efforts of the site team to rectify issues, but many of these problems should never have reached completion in the first place.

We understand that new-build homes may have minor snagging items. What we experienced went far beyond normal snagging and fell well below the standard we expected when purchasing a brand-new home.

A home is one of the biggest purchases a family will ever make, and we expected far better quality control, preparation before handover and customer care from Avant Homes. I have raised a complaint with Avant and they have proposed an insulting ‘£300 as a gesture of goodwill’. I will be taking my complaint to the Ombudsman, as they need to be held accountable, for making one of the biggest moments in your life an absolute nightmare.

Andy Jones came today to fix some snagging we had in Stewarton. Was very friendly and helpful. I’d accidentally forgotten to tell him about an issue and he came back shortly after remembering himself there was an issue already raised that I’d forgotten to show him. Thank you

This is a first time for us going through a new build purchase process. It was a great experience from start to finish. Everything was broken down and explained clearly. Our purchase was Richmond Heights and we were looked after by Cheryl who was the absolute best, very personable and we felt assured with her guidance. Thank you so much and we can't wait to move into our dream home. Leigh and Alex

Very knowledgeable and good information provided. Show home was just stunning. Friendly staff who provided good service

We recently moved into our new home in Rosyth, and there were a few snagging issues that needed attention. Holly and Andy Jones have both been absolutely fantastic from start to finish. A special thank you to Andy, who went above and beyond to make sure everything was repaired to a high standard.
We really appreciate everything you’ve done and couldn’t be happier with the service!

I have had multiple issues with my poor quality property along with many on the estate I live on. Once Avant have your money they do not care about you. I would be inclined to say a lot of the positive reviews on here are fake after speaking to multiple Avant home owners in different areas. If you buy an avant home and just expect a cheap shell that needs all woodwork/drainage/bathrooms redoing thats what you get. Everything inc windows are the cheapest and poor quality. My driveway is cracking also due to plastic manhole covers that do not comply with regulations.

"I recently raised a complaint with Avant regarding a water leak caused by missing sealant in my kitchen sink. Darren visited my home today and resolved the issue within just a few minutes.
Darren was incredibly kind, helpful, and took the time to explain everything to me in a really clear and accessible way. I greatly appreciate his efficiency and excellent customer service. Thank you, Darren!"

We have recently purchased a house on the Seely Fields Development. Throughout the whole process we have been supported and given plenty of advice by the sales reps Ruby & Kornelija. Even after moving into our property we have been supported by all staff on site when we have had a few queries and they have been resolved asap.
They both have gone above and beyond with all our queries and we could not thank these enough.

I had two of Avant’s customer care team attend my property this morning to carry out some snagging works. Both gentlemen, Jim Brown and Paul Weatherston done a fantastic job and were very professional.

We would like to express our sincere thanks to James and Zara (Sorby Park Waverly) and the entire Avant Homes team for making our home-buying journey such a positive and memorable experience.

From the very beginning through to the handover, James was incredibly supportive, professional, and always willing to help. The whole team made the process smooth and stress-free, and we truly appreciated the care and attention we received at every stage.

Overall, we have had a fantastic experience with Avant Homes and would happily recommend them to our friends and family who are looking to buy a new home.

Our handover day was especially memorable, and we've captured some wonderful photos to remember the occasion. We'd be delighted if Avant Homes shared them on their Instagram page.

Thank you once again for helping us find our beautiful new home. We look forward to creating many happy memories here.

— Nagesh Kataru (Nani) & Navya Channamsetty -
Plot 283

Great customer service in Penicuik by Andy Jones & Paul Weatherson, on time, efficient & friendly! thanks again guys!

We have been looking at New Builds for a while and while timing didn't allow us to purchase with Avant I can honestly say we had the best experience with their Sales office.

Jen at Jackton, East Kilbride is friendly, helpful and professional and arranged us to view a home that had been purchased and moved in to already. We can't thank her enough!

Working with Avant homes in Earls park was a really positive experience.
Louise and Tashana were amazing and took the time to answer our questions patiently and thoroughly, making sure we understood everything.
Great customer service!
We would highly recommend Earls park if you are looking for a new home.

Kornelija & Ruby were absolutely brilliant, from our first visit to the site all the way through until reservation. They explained everything in depth and in great detail ensuring we clearly understood the process. I’d highly recommend using Avant and going to see these two ladies for exceptional homes and service! 5 STARS 🌟 🌟🌟🌟🌟 Thank you 🙏