Harron Homes Arvostelua 

From our initial appointment to look at the show homes back in May we knew we were in good hands with Charlotte at Shipley lakeside, her knowledge of the development and the house styles was impressive and her customer service was even better.

From the moment we stepped into the show homes for the first time, we could see ourselves living there. We had seen a few plots available online in the Settle house type and was very interested in reserving as we had always wanted to live in the area. Charlotte took the time to walk us around the development and show us existing Settle plots as well as putting us in touch with the closest development with that house type as their show home so we could go and see our potential future home in real life. We went to view the Settle show home later the same day and immediately fell in love.

A week later, after getting our decision in principle through their recommended mortgage advisors which was so easy and quick, we reserved our plot. We had opted to part exchange our current house, as the option to stay in our old house until our new house was ready to move in to was a major benefit for us. Fast forward to this weekend and we have now exchanged contracts and finalised our colour choices and options ahead of our expected completion date of the end of November.

The whole process so far has been seamless and we are beyond excited to move in to our new house, the weekly updates we receive from Charlotte are a lovely personalised touch that we really appreciate. We have been impressed with the selection of colour choices and options available. We were initially dubious about using their recommended solicitors (which was a requirement of the part exchange) as we had negative reviews from others in similar situations but Fidler and pepper have been so easy to work with and being able to view and sign the majority of the forms via their app has made it so much easier for us. We cannot thank Charlotte enough for taking the stress out of the situation and making the experience so far so enjoyable.

From the moment I heard her voice on the telephone to now beginning to choose our extras for our new home, I knew we would purchase our forever home with Ann.
Ann has provided exceptional customer service throughout. Working hard to get us the perfect home, in the perfect plot, within our timelines, working quickly and going out of her way for us.

We have used the part exchange scheme with Harron which is going very smoothly and quickly so far and Ann’s recommended mortgage advisor and solicitors have also been excellent.

We have already visited the plot and met the site builder Dan, we get weekly updates, photos, support and advice. Looking forward to continuing on this journey with Harron, Ann and Dan creating our dream home.

We initially gave Harron Homes the benefit of the doubt because we were genuinely happy when we first moved into our home. The location at Shipley Lakeside is beautiful, and we were excited to start this new chapter.
Unfortunately, five months on, it's become clear that the standard of workmanship is extremely poor.
The biggest issue is our private road. It started crumbling within just 10 weeks of being laid and, four months later, it has deteriorated even further. The surface is breaking up, becoming loose and stony, which is completely unacceptable for a brand-new development. Harron Homes have advised residents that this is simply "wear and tear" and that, because the road is private, it will be down to the residents to pay for repairs. If this is the standard they build roads to, it raises serious concerns about what we can expect from the houses themselves in the years to come.
We're also still waiting for snags to be resolved five months after moving in, despite repeatedly chasing them. Our LVP flooring has already required several repairs and is now lifting again, suggesting the underlying issue has never been properly addressed.
It's incredibly disappointing. We loved the location and had high hopes when we moved in, but the ongoing quality issues and lack of accountability have completely changed our opinion. Based on our experience, the build quality and aftercare have fallen well below the standard we expected from a new-build home.

Our Nidderdale is a lovely designed house and we live on a lovely estate at Shipley Lakeside, which means the house was very expensive… for that I hoped our concerns/ snags would be sorted a lot quicker than they were… it took months to sort simple issues that were raised a day after moving in. We had over 100 snags on our report and would say around 20 have been fixed to which we have now given up. The biggest issue we have had is the state of the road that has been laid on our private drive, there is potholes already on the road after it being laid 2 months ago and Harron are refusing to fix this/ get the contractors to sort it out. Would definitely recommend to not buy a house on a private road as the after care is shocking.

AVOID AVOID AVOID
nearly a year into my home and still having daily battles with harron. They’ve spent the last however many months convincing me that my flooring is fine and trying to get me to agree to ‘repairs’ instead of replacement. Stuck to my guns and demanded a replacement and THANK GOD i did. Flooring has been pulled up and there are issues after issues with my sub floor, nothing cleaned before flooring was laid so it’s full of plastic and plaster. All needs grinding down and screeding again. Going to be the same throughout the entire house. Harron homes just ignore and lie. Do NOT buy a new home from this company!

When we discovered significant cracking around our patio doors and the bedroom wall above, which had gradually worsened over the years, we naturally became concerned that there might be a serious structural issue.

We initially contacted the LABC, who appointed Andrew Farrell from Marley Risk Consultants to investigate the problem. Following his assessment, Harron Homes became involved, and from that point onwards they couldn’t have done more to put things right. The issue was identified as being related to one of the original lintels, and Harron took the necessary steps to ensure the repairs were completed to a very high standard.

A special thank you must go to Lauren Best in Customer Services, who was outstanding throughout the entire process. She kept us informed every step of the way, was always professional, approachable and reassuring, and made what could have been a very stressful experience much easier to deal with.

I’d also like to thank Andrew Farrell at Marley Risk Consultants for his professionalism and expertise, along with the building team appointed to carry out the repairs. Their knowledge, workmanship and attention to detail were excellent, and the quality of the finished result exceeded our expectations.

Although the process took a little time, as these things often do, we always felt the matter was being taken seriously. What had become an increasingly worrying issue has now been resolved to an exceptionally high standard, and we are incredibly grateful to everyone involved.

Thank you to the LABC, Andrew Farrell, Lauren Best and the entire Harron Homes team for turning a worrying situation into such a positive outcome.

We were first time buyers and just completed on a house in late June. We had an amazing customer service experience from Natalie at Castle Gardens. She helped us find our perfect first home. She was also very friendly, professional, knowledgeable, understanding and kept us well informed over the whole process. Especially considering we didn't have the greatest and easiest of time securing a mortage offer. The site manger, Rowan, and assistant site manager, Marcin, were also very friendly, easy to communicate with and helpful. That team feels like something all new build sites should strive for. All in all, we would definitely recommend Harron Homes.

We recently purchased our first family home at Castle Gardens Pontefract, The communication and helpfulness from both Natalie and Rowan from the first stage to the last stage was 5 stars

Thank you to the lady at The Brambles (Kasia) I think was her name. Very knowledgeable and so helpful, also to Paul the Sales Manager, who went out of his way to help us. Brilliant service and beautiful homes

Excellent service highly recommended

This is regarding my sales consultant Charlotte, very helpful and friendly, professional and knowledgeable.

I have only just reserved a property so will update with a wider Harron Homes review closer to moving in

I don’t usually leave negative reviews, but I feel the way my family and I were treated by Harron Homes warrants one.

We found our dream home at Cressacre Green, where the final two plots were available. After viewing the properties, Mark and Darren advised us that if we listed and sold our current home, we would be able to make an offer and reserve one of the plots, provided they were still available.

Acting on this advice, we instructed a premium estate agent the very next day, which came at significant cost, and successfully sold our house by Friday. Throughout this period, the plots remained available and were still being advertised as available across multiple websites.

During the week, however, Mark was extremely reluctant to respond to messages from my partner, making us feel like a nuisance rather than valued customers. Darren had also confirmed in emails that we would be able to reserve a plot once our house had sold.

As soon as our sale was agreed, we contacted Harron Homes, only to be told that the properties were being reserved for other buyers on Sunday. This conversation took place on Saturday, when we were in a position to proceed. Despite the plots still being shown as available, Harron Homes had chosen to hold them for other buyers. This directly contradicted what we had been told previously. Mark had specifically stated that under no circumstances could the properties be held for anyone, yet that is exactly what happened.

As a result, we were left having sold our home with nowhere to move to. Mark’s attitude throughout the process was patronising, and he appeared to take great satisfaction in informing us that we could not reserve a property. The level of miscommunication, conflicting information, and broken promises we experienced was completely unprofessional and left us feeling belittled.

To make matters worse, Darren later sent me an email containing an offensive and racist remark, for which I have evidence. This was entirely unacceptable and deeply unprofessional, particularly from someone in his position.

Mark also continued to ignore messages from my partner, who had politely requested updates throughout the process.

We were later informed by the site manager that the homes had failed a council inspection and required approximately six weeks of remedial work, and that the current buyers were allegedly unaware of this. When I asked Darren about this directly, he denied it. Whether this information was accurate or not, the conflicting accounts only added to the confusion and frustration we had already experienced.

The incompetence and lack of transparency shown throughout this process have left our family in an extremely difficult position. We now have a sold property, no home to move into, and a 10-month-old baby to consider. All we wanted was honesty and clear communication from the outset. Instead, we were met with contradictions, broken assurances, patronising remarks, and an offensive email.

I will be raising this matter directly with Harron Homes, as I would not want anyone else to experience the treatment that my family and I have received.

Avoid this developer. This is about the Victoria Heights site in Fixby. Completion was meant to be Christmas 2025, got delayed 3 times, then rushed through to hit the end of March for their financial year. Months later we still haven't moved in, still waiting for them to sort everything out, all while paying a mortgage on a house we can't even start making our own before we've moved in. Thankfully we've got family who can put us and our belongings up in the meantime, otherwise we'd have been stuck.

On top of that, the retaining wall and fence on our boundary were built in completely the wrong position, cutting off a strip of our own land and putting it in the neighbour's garden. Their own contracts manager admitted the wall isn't on the boundary. Rather than fix it properly, they offered to change the plans to match their mistake or pay us off. Neither is acceptable, that's our land. They said they'd come back to us by May, never did, and just carried on developing the neighbouring plot the whole time.

Their Customer Care Manager then engaged with us, saying back at the start of June they'd arrange a further site visit and asked for our availability. We gave it to them and met them on site, only for them to ask us to resend all the proof we'd already sent them. Head of Customer also met us on site and was told our position on the matter directly, but 10 days ago came back just to say they're reviewing everything again and need to take advice before confirming a position, despite having already reviewed it back in May before meeting us. Still nothing since.

The solicitors they recommended for the conveyancing gave us the same reassurance before we completed, that it would be rectified. Three months on we're still waiting and they've gone quiet too.

We also handed them an independent snagging report with 315 defects, that was 2 months ago and they still haven't managed to finish them. No quality control on their drawings or their finishing touches. Genuinely baffles me the house even got an NHBC certificate in this state. Starting to feel like everyone involved just knows each other. Once they've got your money they aren't interested.

I've been popping up to the house regularly and apart from a few cosmetic changes there's been no real progress. Looks like the lowest bidder gets the job with no oversight whatsoever.

Honestly, at this rate I'd have been better off buying a fixer upper and putting my time into that instead of dealing with this nonsense. For a house costing over half a million pounds this is not good enough. Would not recommend at all, save your time, money and sanity!!

Great customer service from Harron Homes. Andrew at Chariots Keep, went out of his way to help us find our perfect home. Gave us loads of options and excellent advice with no hard sell. First rate customer service.

A review regarding Andrew Jackson, Sales Executive for Harron Homes, Chariots Keep, Wetwang, East Yorks.

Dear Andrew,

Chris and I would like to thank you for the help you have provided recently during our visits to Chariot’s Keep, Wetwang. It was a pleasure to meet you.

You have such a good knowledge of the site and the property that we were interested in.
We felt a confidence and a connection when speaking to you because of your sincerity.
This is a special quality to have. We give praise when it’s due!

As potential buyers, you remembered us, our discussions and our preferences. This was important for our decision-making process. It showed that you really cared about us and understood exactly what we were looking for. A perfect combination of professional and friendly qualities.

Always attentive to us whilst welcoming new prospective buyers who had dropped in. Very calm in such a busy and demanding situation. There instantly became a warm atmosphere amongst everyone who were sales office!

You explained the reservation process thoroughly and clearly. It did take some time, as you had explained beforehand, but you kept us on track. Even our excitable dog Jesse, settled down and relaxed.

It was lovely when you took our photograph outside. We felt this was a good day, especially when we popped to Victoria Inn to check out our new local. Sorry you couldn’t join us this time!
Open offer if you ever get the chance, Andrew.
We’ll be back at some point re snagging and to meet site manager. Look forward to hearing from you.

Ps. It appears our buyers are very keen to exchange contracts, even if it means them moving in with parents temporarily. We are waiting for updates.

Kindest regards,

Elaine and Chris Thornton.

Fell in love with the Mawsley show home at De Maulay Manor, Doncaster. Harron Homes are beautiful houses with a great spec. Alyson, in the Sales office was so helpful, friendly, professional and went above and beyond in keeping us updated with our sale. On our move in day she looked after us so well. Paul, the Site Manager greeted us and was friendly and helpful. Harron Homes have an excellent customer care service, in particular Margie, Services Manager who looked after us massively.

Claire has been amazing and nothing was too much trouble even though we have been demanding. Her knowledge of the house was A1 and made our choice to buy Harron easy. Thank you Claire

Mike & Nick visited yesterday to carry out repairs to our bay canopy.
They are an absolute credit to Harron Homes. Both went above & beyond to complete the repair in a timely & efficient fashion. They were 100% respectful of the garden around their working area, and even found time to fit in repairs to a few snags that we’d not even noticed.
Can’t praise them highly enough. It’s aftercare such as this that makes us grateful that we’ve bought a new build from Harron homes.
We appreciate that things can go wrong, and having Mike & Nick on the case, makes all the difference.
Thank you gentlemen

Been in plot 86 at Laughton Gate since December 23, we’ve had a problem with quad bikes and scramble bikes down the side of our property. It’s been 2years and 3 months since Harron were going to fit bollards these were going to be a priority,still not fitted I think until there’s an accident nothing will get done. Customer care poor.

Purchased a plot on the Forge Green site in Killamarsh and moved in March. the house is lovely, however it was rushed to get us in as fast as possible and has not been finished properly. We have no end of issues of which some have been resolved and nearly 4 months on we still have issues outstanding. To name a few we have had leaking sink through the ceiling the day we moved in, leaking shower, leaking toilet, uneven floors, uneven walls, thermostats wired incorrectly, flooring coming up, damaged heat pump unit outside, soffits not fitted correctly. Customer service don’t bother to reply to your emails and you have to constantly chase them, which has sadly resulted in me logging a formal complaint. The fence has been fitted incorrectly so the boundary on my back garden is incorrect, no reply from customer service!