AutoNational Insurance Arvostelua 

Wow. I wish I could give no stars. Not even 24 hrs since the policy was set up it gets cancelled. The reason the no claims bonus is void and not acceptable. Got told we will owe them money if we cancel and they won't refund the £90 up front fee.
Was quoted £480 for the year and now because of the no claims they want over £1000.
Why take money and then ask for the no claims information and driving lisence number. Shouldn't you take money after everything has been checked and approved. You can't quote a price and then change it and refuse to refund and then threaten to charge more money for a policy. That's theft.
Thanks alot. Ombudsman it is.

The operator I spoke to was arrogant and unhelpful. I have sent proof of my NCB but it wasn't deemed acceptable even though I sent every document I had that included my NCB information. So he thought it was ok to be rude and belittle me and taunt me saying he would not return my money so I could get insurance elsewhere. He seemed to be on some sort of power trip. When customers are paying good money the least you can do is treat them with respect and explain properly what the hell it is that you want. Will not be renewing with this company next year.

My experience with this company has been truly awful, wouldn’t accept the no claims discount I wanted to use as per my right, so then put the policy up by £75, so now I decided to cancel the policy and been charged £170 which is £14 less than outstanding balance on the full policy, my advice go elsewhere, as there ratings are awful for a reason l.

Very easy and simple to set up our new insurance

Tried to pay online but kept declining my card for absolutely no reason. Tried to phone and was kept in a queue for ages so tried again using different options eventually got through only to have to go through all the same questions again which I had completed online. For some ridiculous reason because I work as a therapist from home they quoted a completely different figure than the original and more than anybody else. All in all, with all the holds, it wasted nearly two hours of my time.

After first lady initially hung up on me, 2nd attempt (Charlie) was first class.

My wife just tried to get a policy with this company and had to spend 30 minutes on the phone explaining inside leg measurements!
Apparently you aren’t allowed to clock up any more miles than the mileage you expect. So if life turns upside down and screws you over and you have to commute more than 100 miles a day you’re supposed to quit your job and say sod it.
Life is tough enough for everyone at the moment. I don’t need a school boy quizzing is about our routines and life choices whilst they sit in their ivory tower call centre in London. Absolutely everything that is wrong with this country.

The speed of processing and the cover that was offered.

When I tried to complete the policy it kept giving me a warning saying I would need extra mileage based on your checks but no indication on how much I needed which frustrated me as I had to amend 8 times before you accepted and even then there was no price difference. When giving a customer a warning message it would be helpful to show what the customer needs to do to correct their details. If you had shown me how many miles you think I needed to put based on your checks the process would have been faster and more user friendly.

You requested proof of No Claims Bonus. You provide a 'portal' to do this; however, every time I upload the proof to your system it rejects it.

I tried to email you using the email addresses you provide (contact us, salesadmin etc) but these return as undeliverable and cannot be found.

So far, a really poor experience. I'll be looking to cancel the policy before it even starts.

Georgia was very helpful, friendly, knowledgeable and accommodating.
This was the best value premium by far.

I spoke to Ani, she gave me clear options and reasonable offer. I am very happy with the deal and her customer service. I would recommend to my friends & family.

Charlie was so helpful and the whole process was super easy

Straight forward no complicated questions

Very positive experience. I was able to see exactly what I was covered for and obviously the price was competitive.