Aurigny Arvostelua 

My husband and I flew with Aurigny for the first time this Christmas. We were a little apprehensive about flying because of the pandemic but wanted to see our daughter and husband. We have flown with Flybe in the past and never paid to reserve seats as we are not really worried where we sit on the aircraft for a 30min flight. We have always been seated together though and assumed we would be this time…..not so. We were seated next to strangers on both legs of the journey even though there were quite a few spare seats available on both trips. I can’t believe that Aurigny didn’t take the safety of their customers into account when giving us seats.

My girlfriend and I both have exemptions and can't wear masks. Your staff were very friendly about that. Especially the hostess on the Southampton to Guernsey flight (wish I'd got her name)...she was very kind and awesome at her job in general!! Women like that need raises (and men)...please consider upping hers!! She really deserves it!

£40 pounds for a name change. Minor mistake but £40!!! Costs 1/3 of the whole flight itself. Be fair at least. Absolute robbery.

The staff are apathetic, rude, and show no common courtesy to passengers. I am writing this review after encountering the worst individual I have ever met at an airport yesterday.

The woman checking in luggage at Heathrow airport for flight GR607 on 14 August 2021 is not suited to customer service at all. From the second I said ‘hi’ to her when I first walked to the desk, she made it obvious that she was is a miserable mood. After I answered and question or responded to anything, she would speak in a sarcastic tone, mock me, or start making the kind of faces an annoyed teenage girl would make. I was really shocked with her behaviour the entire time. I never said anything nasty to her. I always said ‘yes please’ and ‘thank you’ after everything. I do not understand why she was so moody and bitchy.

This woman was blonde, had really unprofessional neon yellow and orange nail extensions, and was a bit large.

If you are in a miserable mood, do not take it out on customers. Do not bring your personal problems to work. It makes it hard to sympathise or understand someone when they are very hostile.

Awful customer service.
My partner and I were flying to Guernsey with the view to emigrate - it's such a shame that this airline was our first experience of the island.
Distinct "ryanair vibe" from the whole company; ie. will squeeze you for every possible penny.
They force you to pay extra to choose your seat - there is no option to avoid this, its a compulsory charge
Disorganised as hell - I've never been on a slower boarding flight. It was the ONLY flight leaving that airport, and there were only 20 passengers.
When I called customer service they were rude and dismissive.
They only get away with it because they have the Monopoly, here's hoping they get uprooted by another company in the future.

I had three holidays booked this year for a special birthday I have stressed in getting money back from two other companies with a lot of heartache BUT thank you Aurigny you have transferred my money without one email or phone call And I cannot thank you enough......I will definitely book my holiday with you again when life is normal VERY IMPRESSED.

I understand that these are difficult circumstances but Aurigny are just not refunding. All you receive when you try and contact them are generic emails stating they are dealing with a backlog from March. They are trying everything possible to not refund. I do not want vouchers, I would like a refund. I had booked on behalf of 3 pensioners and they would like their money back.... Appalling customer service....

HOPELESS AIRLINE AND REFUND POLICY AROUND THE CORONAVIRUS, DO NOT BOOK IF YOU HAVE ANY OTHER CHOICE, YOU ARE BETTER OFF GOING BY FERRY.

TOURISM IS A MAJOR EARNER TO THIS ISLAND SO WHY ARE THEY TREATING PEOPLE WITH CONTEMPT !

Am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepayed with has been so kind and refunded every dollar even-though all our tours were labeled “non refundable “. Our international flight first class booked with delta airlines also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. There are only 4 people on our flight with Aurigny for departure and 7 on the return flight. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline. This, i feel, is SHAMEFUL. American citizens, avoid this airline!!

Horrendous - cabin crew on the flight from Guernsey to Gatwick (14 January 2020) the worst I’ve seen in over 20 years of international frequent flying.

Aggressive, confrontational, lazy, and more than rude. Made no attempts to assist passengers with luggage when clearly a need, kicked one passenger’s bag down the aisle when asked for help, made false accusations towards passengers to pilot to then protect their ineptitude.

Never seen anything as farcical in all my traveling days.

This is by far the most uncaring and unreliable airline ever. This is by no means a budget airline. They are expensive and try and milk even more from you for luggage. They downgraded our flight and we were bumped to another flight 5 hours later. No apolog, not a care in the world. Guernsey is such a beautiful island and such a nice place to visit unfortunately it is greatly let down by the terrible airline. They dont inform any of their passengers about any delays then once you have paid for the earlier more expensive flight, they then jump you to the cheapest flights they have. So you end up losing out on about £40-£50 and a day of your holiday. Try speaking to their customer service, but they are appalling. Tell you to claim on travel insurance and that's it. Their attitude is "you're there now. So what's your problem?" Terrible airline.

Unreliable always have to change best laid plans. Unfortunately aurigny have monopoly so your at their mercy. There's always some reason for delays fog, delay coming in, mechanical problem. This time I got two of the excuses. Always have to change plans, pay out extra e. G taxi at other end because I'm sick of inconveniencing family. It's the shortest flight that takes a long time!

Flew from Bristol to Guernsey. Very impressed at every stage. Booking was simple even when I had to change my dates and a generous baggage allowance. Great experience throughout. Will use again.

Poor attitude to customers. Lies, deception and money-grabbing. Booked the most expensive type of ticket, and yesterday, like many others on this review board, the checkin staff tried to prevent me taking my bag as hand luggage because it was too large for the cabin - despite having travelling dozens of times with them before with the same bag. The checkin staff were extremely rude. The bag did fit in their non-industry-standard size "try out" container anyway but that didnt prevent them trying to get another 40 out of me when I had already paid nearly 500 for the return (30 min flight!!!). That's probably why, after being around for 40 years, they have only managed to get to the size of 3-4 planes; if they improved their customer service they would have grown much more by now. Pathetic trying to milk the captive audience on the island like that. Good luck Flybe hope you prosper on the routes.

Disgusting customer service. Lied all day. Took 13 hours to tell us the flight was cancelled. Poor.

Just saw some doctors in dispute over the airlines tiny luggage allowance on the jet. The latest Aurighny wheeze was to charge 40£ per bag . Which would be fine if it was a low cost airline it's not. These guys had come from various EU countries for a meeting. My advice sadly to them was not to choose Guernsey going forward as its airline is expensive and dbaldy run . There were a lot of nod of agreement

We have travelled on Aurigny twice.
Clean plane. Helpful staff on plane
Little let down was the staff at the Guernsey airport seem to have different rules to their staff at Gatwick
Would use again.
Prices are a little steap.

I fly with Aurigny 2 or 3 time a year great Airline

I have booked over the internet, but no confirmation has come through, Can I find a number to call? No!!!! No number to talk to anyone pointless!!!

flight cancelled with no notification, you would think in this modern world they could drop a text or even a phone call. Next Flight 10 hours later, one person checking an entire plane in and taking 2 hours to do so. That flight then delayed 2.5 hours, still no offer of assistance despite having an 18 month old, not even meal or drink vouchers. I have flown around 500 times and this will be the first and last with this low level airline.